Walmart.com

Initial Business Response /* (1000, 10, 2014/02/27) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order she placed for a Seiki 47" HDTV and an HDMI CableWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyAfter Ms*** placed her order, she realized she had not updated her shipping addressShe contacted UPS and they were able to hold the TV for her to pick up at their locationThe cable shipped with Federal Express and was delivered to the wrong addressWe have refunded Ms*** for the cable and shipping chargesWe also issued her a $eGift Card for her troublesWe have left several messages for Ms*** and have not heard back from herIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** ***
Walmart.com
Final Consumer Response /* (2000, 12, 2014/02/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have not heard directly from Wal-Mart; however, I did receive via email notification that the price of the cable had been refunded to me via the payment method I used at the initial transactionI also receive via email an e-gift card in the amount statedI'm sorry this couldn't be resolved without the assistance of the Revdex.com, but thankful for organizations like this and grateful for Wal-Mart making this situation right
Thank you again!

Initial Business Response /* (1000, 10, 2015/04/02) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request for order# XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide
us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe spoke with Ms*** and have advised and educated her on our returns policies and warranty serviceWe have also refunded Ms*** $for the Nobis 9" Tablet 8GB Bonus Keyboard/Case and Year Drop, Spill and Cracked Screen Replacement PlanAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/05) */
*** received a Revdex.com complaint from *** *** regarding her order for Gateway 4-in-Fixed Side CribWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received *** *** complaint, we reviewed her *** account and order historyOur records indicate *** *** picked up her on December 30thWe apologize for the inconvenience this caused her and issued a $eGift Card for her troublesAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 7, 2015/01/05) */
Just wanted to let someone know someone from walmart called me last night and this morning around I received email that my item is shipped thank you for your help

Initial Business Response /* (1000, 7, 2014/10/06) */
Walmart.com received a Revdex.com complaint from *** regarding his issue with an order he placed for a Linksys Refurbished Wireless RouterWe thank you for the opportunity to address *** concerns and appreciate the time he
has taken to provide us with his feedback and comments
After we received *** complaint, we reviewed his Walmart.com account and order historyWe sincerely apologize to *** for the inconvenience he has experienced with his orderWe have escalated this to the proper department for reviewWe have issued *** a $eGift Card for his troublesIn light of these events, Walmart.com considers this matter closed
Again, we thank *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 11, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are in the process of resolving this but it is not resolved yetI have talked to *** and I will call her back this Monday (10/13) to find out if she was able to get the product I ordered (E900)If not, she has agreed to let me choose another router in place of the (E900)I will write you on Monday to let you know
Final Consumer Response /* (2000, 19, 2014/10/17) */
Complaint closed

Initial Business Response /* (1000, 10, 2015/03/30) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we
received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr***'s order was canceled as the gaming keypad he ordered became out of stockOn March 30, 2015, we spoke with Mr*** directly at (XXX) XXX-XXXXWe offered to issue him a $egift card so he could purchase an identical game keypad from a marketplace retailer on our siteWe issued Mr*** a $egift card after he accepted our offerDuring our conversation, we confirmed Mr*** no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/04/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They called and offered me an e-card for the difference in price and honored the posted priceI accepted and the keypad will be delivered Monday 4-6-I believe in the face of overwhelming evidence, they were left to do the right thingIt is good to see that the system works and I thank you for your work on my behalf
Sincerely,
*** ***

Initial Business Response /* (1000, 11, 2014/10/07) */
Walmart.com received a Revdex.com complaint from *** *** regarding her issue with a refundWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that the authorization failed and no charge was made on Ms***'s accountAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to my records Walmart's response is only partially trueDespite the fact that the "authorization failed" a hold was placed on my bank account for $(I used a debit card on walmart.com)That money was unavailable for me to spend for the days that the hold remainedThey are correct in saying that no money was ultimately withdrawn from my accountI spent several hours and made numerous phone calls to try to get them to remove the hold on my money as quickly as they had placed it thereThey said there was nothing they could doI wish that instead of reviewing just my walmart.com account they had reviewed their log of my phone calls as wellThe "middle offer" I would like to make is simply thisPlease review what happened to me and explain in a personal reply (not just a form letter thanking me for my comments) how what happened to me is in keeping with ethical business practices or explain what walmart is going to do the improve their serviceThank you
Final Business Response /* (4000, 15, 2014/10/21) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintMs*** placed an order for Pick up Today, and then canceled the orderUnfortunately, an authorization hold was placed on her accountMs*** contacted her bank and was advised the authorization hold may take up to - days to fall offWe sincerely apologize for the inconvenience this has caused her and issued her a $eGift Card for her troublesIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 17, 2014/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the gift card from Wal-mart and appreciate their efforts to correct the matterThank you

Initial Business Response /* (1000, 10, 2015/03/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the damaged/defective Intex Queen 22" Rising Comfort Airbed Mattress with BuiElectric Pump of order#XXXXXXXXXXXXXWe thank you for the opportunity to
address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyBecause Ms*** advised us that Asurion who serviced her Year Replacement Plan for Outdoor Sporting Goods, would not be able to assist, we contacted Asurion for resolutionAsurion has advised that they have refunded Ms***Ms*** has advised her issue has been resolved by AsurionAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/14) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding fraudulent activity on his Walmart gift cardsWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** advised us he was waiting for a refund due to fraudulent charges on his cardWe contacted our Billing Department and that issued an on line adjustment for $on July 14, We apologized to Mr*** for the inaccurate information he was given by customer serviceWe have escalated his concerns to the proper departmentAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/12) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding charges for an order she had recently placedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that an order was placed on September 24, for items, totaling $At the time that the order was placed, this entire amount was authorizedOn 10/27/14, we collected $for part of the order that had shipped$was collected on 10/for more of the itemsitems in her order were canceled and money was not collected for these itemsIf Ms*** sees other amounts on her statement, she is welcome to contact us directly for further assistanceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The other amount for the order was charged to a credit cardI guess I will have to mark all charges from your company as fraudulentIf actually reviewed the account you could see thatThanks for nothing
Final Business Response /* (4000, 9, 2014/11/21) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintIn order for us to further assist you you will need to send your bank statement to ***@dms.walmart.com for us to verify this chargeIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 15, 2014/08/14) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her return request for the HP Pre-Owned, Refurbished Silver DCDesktop PC with Intel Core Duo Processor, 4GB Memory, 160GB Hard Drive and Windows Home Premium
(Monitor Not Included) of order# XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** has had several issues with this itemFor *** satisfaction we have processed $refund back to Ms***'s original method of paymentWe have also initiated UPS Call Tag# 1Z174E3WXXXXXXXXXX so the item can be picked up and returned to usAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2014/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/09/19) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that he received a refund for his treadmill on September 9, On September 16, and September 19, 2014, we attempted to contact Mr*** at (XXX) XXX-XXXX, but he was not availableWe left him a message along with sending him an email and advised him to contact us if he still needed assistanceUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/19) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her request to be refundedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that an order was placed on June 30, in the amount of $The order was cancelled the same day and while the amount was authorized, the funds were not collectedMs*** made an in-store purchase on June 29, in the amount of $This purchase is not associated with the cancelled Walmart.com orderOn July 8, 2015, Ms*** disputed the charges with her bank and was refunded in the amount of $Ms***'s local store also refunded her $while the dispute was being investigatedWhen the investigation by her bank was completed, it was found that both charges were legitimateOn July 10, both amounts were recharged to Ms***'s accountMs*** has been advised to reach out to her financial institution for clarificationAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 26, 2015, Ms*** placed an order for a RCA LED32G30RQ 32" 720p 60Hz Class LED HDTV for store pick upOur records show that the item was not a 40" TV, but a 32" TVWe advised Ms*** to keep the TV she picked upFor the inconvenience, we issued her a credit for the difference of the Black Friday price of the 32" TV and the 40" TV in the amount of $and issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */
EMAIL FROM CONSUMER:
From: *** *** [mailto:***@miwd.com]
Sent: Monday, December 14, XXXX X:XX AM
To: Revdex.com
Subject: RE: Revdex.com Complaint Case# *** (Ref#XX-XXXXX-XXXXXXXX-X-XXX)
I received a call from Walmart Friday evening
They have given me options which I agreed to accept
Thank you for your help
Have a Merry Christmas

Initial Business Response /* (1000, 5, 2015/10/04) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her request for the item she orderedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have made several attempts to reach Ms*** and we have not heard backMs***'s order shows signed for at the time of delivery and signed forWe will honor a refund or replacement for the HP 11.6" Stream Laptop PC with Intel Celeron Processor, 2GB Memory, 32GB Hard Drive if the item is in stockAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no response from the business yetThey abruptly told me :
contact the carrier or dispute the charges with your financial institution
I just want them to send me my item if they are not willing to honor the refundI purchased an item and it should be delivered to meit is as simple
Final Business Response /* (4000, 9, 2015/10/24) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWe have made several attempts to reach Ms*** via phone at (XXX) XXX-XXXX and the line was disconnectedWe have also emailed Ms*** at ***@yahoo.com and have not had any responsesIn order to provide the best resolution possible, we will need to speak with Ms***Walmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com
Final Consumer Response /* (4200, 11, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Never received any response from themI have sent several emailsTerrible business

Initial Business Response /* (1000, 10, 2014/12/17) */
*** received a Revdex.com complaint from *** *** *** regarding his cancelled orders for the Straight Talk Moto E XT830C Prepaid Android SmartphoneWe thank you for the opportunity to address *** ***' concerns and appreciate the
time he has taken to provide us with his feedback and comments
After we received *** ***' complaint, we reviewed his *** account and order historyWe have contacted *** *** and we advised that there are restrictions on ordering phones/kits per year on our websiteBecause *** *** tried to order more than in order#*** and ***, and placed multiple separate orders to bypass limit his orders were cancelledAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Final Consumer Response /* (2000, 6, 2015/12/02) */
*** (?) of the local office of Walmart called me and they honored the original priceI'm very happy with this resolution and plan to tell others about my great experience as well as continue shopping at the Walmart in
*** AveYou may close this complaint as resolvedThanks!

Initial Business Response /* (1000, 10, 2014/08/14) */
Walmart.com received a Revdex.com complaint from *** *** regarding his issue with an order he placed for coffee paperWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe recently experienced a price error on our website which due to a technical error, resulted items showing incorrect pricingOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorWe apologize for the inconvenience and to show our appreciation for our customers, Mr*** should receive a $eGift CardAgain, we apologize for thisAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/29) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her failed order attemptsWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have made several attempts in order to resolve Ms***'s complaint and have had any successAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/21) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order she placed for two High Performance TiresWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide
us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** placed an order on February 12th for two tiresUnfortunately, her order was delayedWe truly apologize for the inconvenience this caused Ms***We have issued Ms*** a $eGift Card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/29) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
We understand that Ms*** was having difficulties reaching RCA to receive assistance with her defective tabletThat is why we have issued Ms*** a courtesy refund for her order back to her original method of paymentPlease rest assured that Ms***'s concerns were heard and we are making every effort to prevent this from happening again in the futureOn January 29, 2015, we sent Ms*** an email explaining these details and advised her to contact us if she still needed assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com