Walmart.com

Initial Business Response /* (1000, 11, 2015/09/02) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that an error with the Nextbook Tablet Mr*** ordered caused his order to cancelOur engineers are currently investigating the error for this tablet and we hope to correct it shortlyOn September 1, 2015, we notified Mr*** about this tablet error and apologized for the inconvenienceWe issued him a courtesy $egift card to help him with his next online or in-store purchase and advised him to contact us if he still needed assistanceWe have not heard back from himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Where I do appreciate the $gift card, I still am not satisfied with their responseThey had promised to ship the product when first I ordered it and have notI never authorized a change to that arrangementJust because they give me a gift card does not mean I am going to release them from their original obligationsNever have I agreed to anything elseShip the product, as agreed, and I will be happy with accepting the gift card as a courtesy for my trouble
Final Business Response /* (1000, 23, 2015/09/24) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintThis was sent to the manufacture for the tablet to assist in sending the item to Mr***There were some issues with the communications that were made to the Mr*** from the manufactureWe have escalated those issues to them to review and addressOur records show that the tablet is in stock, therefore, we have placed an new order with rush shipping for Mr*** on our endIn light of the events, Walmart considers this matter closedIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 25, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2014/10/07) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a ReliOn Prime Blood Glucose Monitoring System she purchased on September 19, Thank you for the opportunity to address Ms***' concernsWe appreciate the time
she has taken to provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe then contacted Ms*** and offered to refund or replace the defective system she receivedShe stated that she would like her product to be replacedWe reached out to her neighborhood Wal-Mart Store and spoke to a manager by the name of *** advised us that Ms*** is welcome to pick up a new Monitoring System which Ms*** has agreed toAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist with in our department can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** ***
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I still have no monitorLaurie was supposed to get back with me on 10/but did notI spoke with Susan, Mgrand Walmart and was told to bring the old monitor back and pick up the new oneLaurie did not tell me that I had give the old one back, I have discarded the old monitor because it was not workingI would a refund
Final Business Response /* (4000, 19, 2014/10/29) */
Walmart.com received a Revdex.com complaint from Mrs*** *** regarding a ReliOn Prime Blood Glucose Monitoring System she purchased on September 19, Thank you for the opportunity to address Mrs***' concernsWe appreciate the time she has taken to provide us with her feedback and comments
After we received Mrs***' complaint, we reviewed her Walmart.com account and order historyWe then contacted Mrs*** and offered to refund or replace the defective system she receivedShe stated that she would like her product to be replacedWe reached out to her neighborhood Wal-Mart Store and spoke to a manager by the name of SusanSusan advised us that Mrs*** is welcome to pick up a new Monitoring System which Mrs*** has agreed toAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist with in our department can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
Laurie Polk
Walmart.com
Final Consumer Response /* (2000, 21, 2014/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to say that MsPolk is not a professional person to be employed with Walmart or any other establishmentShe's rude and and made a commento to me that "she did call me to argue with me"I was aeguring with her by no means but trying to convey my conerns with her by not calling me back when she told me that she would the store and get back with me the same dayI had to call her and follwith my caseIt also surprised me as to what I had to go thru for $

Initial Business Response /* (1000, 10, 2014/12/04) */
*** received a Revdex.com complaint from *** *** *** regarding an issue she was having with shipping chargesWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe reached out to *** *** at the number we have on fileWe left a message with her mother to call us on December 2ndWe also left a message on December 3rd and we have not heard back from herAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 6, 2016/02/02) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyMs***'s order was from Ebags, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the *** is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return Policy
We notified the Ebags support team about Ms***'s concerns and she was assisted with her recentWe have refunded Ms*** as of January 20, As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund was received only after the Revdex.com was brought inNot after all this information was presented numerous times over the last few months through a paypal disputeI am convinced that there is a serious problem happening with the walmart marketplace vendor system and will never use it again as my father has had the same problem that I did recently almost identicallyI thank the Revdex.com as this is the second time I have had to use their services when a business was trying to keep me from money that was rightfully mineI know this response sounds ungrateful since the refund that I requested was issued but you have to remember that it was my money in the first place that you held for several months and I shouldn't have had to enlist the Revdex.com to ensure that I wasn't walked all over by a multi-billion dollar company but I guess that is where we are todayThank you to the Revdex.com again for keeping these big corporations honest and looking out for the consumers

Initial Business Response /* (1000, 10, 2014/11/30) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe have confirmed that *** ***'s order was cancelled on the same day it was placed as it was no longer in stockPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We understand the frustration and inconvenience *** *** has experiencedThat is why we have issued *** *** a $egift card under order ***, which is the difference between the sale price and our current price online for the TV she ordered*** *** can either apply the egift card towards the same TV or another TV online or at her local Walmart storeOn November 29, 2014, we sent *** *** an email explaining these details and advised her to contact us if she has any follow up questions or concernsIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us she has any follow up questions or concerns
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2014/04/14) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with MrMonje but need additional time to work toward a resolution of his issue
Final Business Response /*
(1000, 8, 2014/04/18) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order he received damagedWe thank you for the opportunity to address Mr*** concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr*** complaint, we reviewed his Walmart.com account and order historyWe spoke with Mr*** on April 10th and he advised us one of his orders has been taken care of, but he was having a problem with another oneHe did not have the order number and he advised us he would call when he got homeWe reached out to Mr*** on April 15th and have not heard back from himIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/21) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the late to arrive VCBL-MV1WHT Mini DisplayPort to VGA Adapter, White of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate
the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have contacted Ms*** and she has advised she received her order on December 27, As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/09) */
Walmart.com received a Revdex.com complaint from *** *** regarding her issue with two orders she placed for Brita Soft Squeeze water Filter Bottle, Ounce, PackWe thank you for the opportunity to address Ms***' concerns and
appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyMs*** placed her order Pick up TodayWhen she arrived at the store she was notified they do not carry this product in a packWe advised Ms*** we will be escalating this to the proper department for reviewWe also issued Ms*** a $eGift Card for her inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/21) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a lost after delivery orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms*** complaint, we reviewed her Walmart.com account and order historyWhen we spoke with Ms***, we advised her we have not received a police reportMs*** responded that she did not have oneWe advised Ms*** to fax the police report in when she receives it, and at that time we will review her caseIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms./Mrfor her/his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What did you mean by the matter is close? I want my money backAnd I haven't seen my refund yetI faxed in the police report alreadyAnd I faxed one to walmart long time ago too
Final Business Response /* (4000, 18, 2014/07/29) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWe see in our notes we spoke with Ms*** on July 17th and advised her in order to process a refund we would need a police reportWe advised her of our fax numberOn July 23rd we received Ms***'s police report and issued a full refundWe do apologize for any inconvenience this has caused herIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 16, 2014/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I got my refund last Friday But they never say sorry or tried to work it out with meThey called me and say they were going to refund my money and that's itVery short phone callNo apologize I really think The walmart has to send me my refund and my order to me for free for all the times I had to wait For all the headaches they put me throughI'm not satisfied with their solution

Initial Business Response /* (1000, 5, 2015/12/02) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent orderWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyOn October 4th 2015, Mr*** placed an order for an Ashley Charrell Round Dining Room Table and subsequently canceled that order later that same dayHis payment information was immediately authorized for the full amount of the orderHowever, when the order was canceled, the authorization hold was reversedThe time frame for the hold to fall off can vary depending on his bank's policyWe contacted Mr*** and confirmed with his bank that the authorization hold had been removed and that funds had been releasedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/29) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her lost after delivery 2-Fruit of the Loom Women's Tank Style Sport Bra, Style 9012, 3-Pack: Size: XL, Clearasil Ultra Daily Face Wash, oz, Suavitel Field Flowers Fabric Conditioner, Fl Oz, Gain With FreshLock Hawaiian Aloha Liquid Detergent Loads Fl Oz, Purex Complete Crystals Fresh Spring Waters Laundry Enhancer, oz, 3-Dial Triple Moisture Body Wash, oz and Crest 3D White Vivid Whitestrips Dental Whitening Kit,pc of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** regarding the lost after delivery itemsWe have refunded Ms*** $for all of the items listed aboveAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the resolution because it was what I asked for since I didn't receive my merchandise

Initial Business Response /* (1000, 15, 2015/02/02) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding refunded Site to Store order#XXXXXXXXXXXXX for the Sauder Sewing and Craft Table, Multiple Finishes; Color: Soft WhiteWe thank you for the opportunity to address
Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyMs***' order was refunded due to Lost in Store (store could not locate the order)I have escalated this issue to Walmart Supercenter #***Because the Sauder Sewing and Craft Table is currently Out of Stock, we advised Ms*** that we will honor the price of $when the item returns to stockAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** received a call from the store saying they had found my order in their storeroom and I was able to pick it up later that eveningThe tabletop was cracked, but the vendor sent me a new one free of chargeTable is assembled and functional

Initial Business Response /* (1000, 5, 2015/07/26) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his cancelled orders for the the iBUYPOWER Raidmax Horus Gaming ChassisWe thank you for the opportunity to address Mr***'s concerns and appreciate the time
he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr*** and we advised that our research shows that the iBUYPOWER Raidmax Horus Gaming Chassis Walmart#XXXXXXXXX is not a stand-alone item, and cannot be purchased by itselfThis item can only be purchased within a bundleWe have taken steps to have this item removed from our website as a stand-alone itemFor all of the inconvenience we have issued Mr*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/07/30) */
I was contacted via phone on 7/22/by a polite Walmart.com *** service representative who after listening to my issue and looking into my order history she said she would get back to Me within business hoursOn 7/25/at 12:44am I received an email apologizing and saying that the item was not intended to be sold alone but in bundles and that they are working to remove it from walmart.comI was offered a $gift card for the inconvenience which I have accepted but will use in-store since I am weary of walmart.com when it comes to computer components at this time

Final Consumer Response /* (2000, 11, 2015/12/24) */
After 2+ hours on phone with store, they said that they don't provide a shipping labelI then emailed walmart.com, and they told me to print a label that you would print if you wanted to return the itemI tried that, and submitted the
rebateHope it's sufficient!
For now, you can close this caseThanks!

Initial Business Response /* (1000, 10, 2014/04/03) */
We are reviewing Ms*** rquest and would like to ask for an extensionWe will post an official response when the issue is resolved
Initial Consumer Rebuttal /* (3000, 12, 2014/04/17) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
I was last told (over a week ago) that I would be sent an email to my business email address so that I can scan receipts because Wal-Mart is unable to locate themEven though *** from the *** location told me he had them back in March I still sit with a used television in my bedroom and a Christmas gift that cost me more than I imagined
The gift cards were not found and the I-pads cannot be swapped out!
Final Business Response /* (4000, 14, 2014/04/29) */
We spoke with Ms*** today and she advised she has not filed a Revdex.com RebuttalWe are still working for a resolution from her original complaint
In light of these events, Walmart condiders this rebuttal closed
***
Resolution Specialist

Initial Business Response /* (1000, 5, 2015/07/23) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request for a Nextbook TabletWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have made several attempts to reach Ms*** via phone and email to obtain more information and have not heard backIn order to provide the best resolution possible, we will need to speak with Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 7, 2015/09/07) */
Walmart.com received a Revdex.com complaint from Ms*** ***'s regarding her request to be refunded for a televisionWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have made several attempts to reach Ms*** and we have not heard backAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes some did called but I have job and now is a very time for
I have mandatory over time so I me at work from 8am to
All In the am I explain in emailWhy I said the problem you no what Walmart full of them selfThat why we email we
Can discuss the problemIf not oh wellI can't talk do to how I work point blank
Final Business Response /* (4000, 11, 2015/09/16) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintAs a one-time courtesy we have refunded Ms*** $ $for the RCA 42" LED42C45RQ Class LED 1080p 60Hz (3.4" ultra-slim) HDTVThis refund will post to her original method of payment within the next 3-business daysWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 13, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/08/28) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Mr***'s complaint, we reviewed her Walmart.com account and order historyOn July 20, 2015, Ms*** placed an order for a fireplace to have it shipped to her local storeThe order was lost and therefore a replacement was issuedOur records show that the cancellation of the replacement was done on August 9, 2015, which should have prompted the refund at that timeWhen the replacement was cancelled, the system did not tie back to the original order to process the refundThis is a known issue within our system that we are in the process of fixingThe refund of $was processed on August 22, and will be posted back onto the original form of payment within 3-business days depending on the bank policiesFor the inconvenience, we have issued a $EGift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/08/20) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding an issue he was having with refunds on his gift cardsWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** canceled an order he placed with us, and was waiting for the refund on his gift cardsOur billing department has issued a full refund back to Mr***'s gift cardsWe have reached out to Mr*** and have not heard back fromIn light of these, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/27) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order she placed for a T-Mobile Web Access CardWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWhen we spoke to Ms*** she advised us she was not able to redeem her codeShe contacted *** service and they were not able to help herMs*** wanted a refundWe issued Ms*** a refund for $on March 26thWe apologized to Ms*** for the inconvenience this caused herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got the refund I asked forThank you