Walmart.com

Initial Business Response /* (1000, 10, 2014/02/18) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order for she placed for a Flambeau Outdoors Pistol CaseWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***’s complaint, we reviewed her Walmart.com account and order historyMsFong placed her order Site to StoreShe received an email stating the item arrived and would be held until February 5thMs*** went to the store on February 5th and was notified that her item had been returned and she was issued a full refundWe apologized to Ms*** and issued her a $eGift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time
Sincerely,
*** ***
Walmart.com
Final Consumer Response /* (2000, 12, 2014/02/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/07) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn July 18, 2015, Mr*** placed an order for an Intex 22' x 52" Ultra Frame Swimming PoolThis was refused by the *** due to it being damagedThe carrier did not notify us until a week after and therefore, Mr***'s refund was delayedWe have escalated this over to our transportation to review and addressOur records show that the refund was processed on August 3, back to the original form of paymentFor the inconvenience, we have issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response and hope that Walmart.com checks their carrier's handling of Walmart customersThank you

Initial Business Response /* (1000, 7, 2014/09/19) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have contacted the manufacturer directly and arranged to send Mr*** the bottom head board and foot boardWe also updated our system to cancel the recharge that was setup for his returned items
On September 16, and September 18, 2014, we attempted to contact Mr*** at (XXX) XXX-XXXX , but he was not availableOn September 18, 2014, we were able to communicate with Mr*** via email and verified the parts he neededWe notified him of our arrangement to send him the bottom head board and foot board and will provide him the tracking information once they are shippedIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak with the associate on the matter but to this date I have absolutely no information on the status of the partsI will not consider this case closed until I have received the proper parts that are damagedi will need the tracking numbers of the shipment and when the part arrives and it is the correct one and is not damaged then I will consider it closed
Final Business Response /* (4000, 14, 2014/10/17) */
RE: *** ***/Revdex.com Case
Walmart.com received Mr*** ***'s rebuttal arising from his original Revdex.com complaintAfter receiving Mr***'s rebuttal, we reviewed his account records and historyWe have contacted the manufacturer directly and confirmed they made multiple attempts to reach Mr*** directly at his phoneWe have confirmed with the manufacturer that after speaking with Mr*** directly, they have arranged to send him his replacement partsOn October 14, 2014, and October 15, 2014, we communicated with Mr*** via emailMr*** confirmed that he spoke with the manufacturer directly and arranged to be issued his replacement partsAs a courtesy for the inconvenience, we have issued Mr*** a $egift card under order XXXXXXX-XXXXXXWe advised Mr*** to contact us if he still needed assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (2000, 16, 2014/10/21) */

Initial Business Response /* (1000, 5, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Ms*** regarding issues she experienced with her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOn December 17, 2015, Ms*** placed an order for a Refurbished Vizio TV to be shipped to her local Walmart store for pickupUnfortunately, due to an error in processing, her order was not fulfilled and had to be cancelledThe authorization hold on the order has been released and the funds have been released to Ms***'s original method of paymentThe TV she wanted to purchase is no longer in stockHowever, if she would like to contact us, we would be happy to find something comparable if she is still interested in making the purchaseWalmart.com considers this matter closed but again, we encourage Ms*** to contact us directly is she needs further assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/19) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn September 19, 2014, we spoke with Ms*** over the phoneWe apologized for the inconvenience she experienced with her swing set order and offered to issue a discount towards a comparable swing set along with free freight shippingShe accepted our offer and selected the Atlantis Cedar Wooden Swing Set priced at $before taxUpon confirming her new order, we will issue her a refund adjustment to discount the Atlantis Swing Set and cover the cost of freight shipping that will bring the total cost to $In light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/10) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order for a fanWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** purchased a fan and when she took it out of the box she stated it was missing partsWe have issued Ms*** a replacement fanWe left a message for her with this informationWe would like to apologize for the inconvenience this has caused herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am very satisfied Walmart is sending me a replace fan thanks Revdex.com for helping me with this matter
Final Consumer Response /* (3000, 12, 2014/09/16) */
yes I did close this case because I received another fan and I was very happy about it but over the weekend I went to hook the fan up and the pole that supports the fan would not stay up with the cap that you use to secure the fan and also the cap on the motor was broken so I really are back to square one
Final Business Response /* (4000, 14, 2014/09/22) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWhen we contacted Ms*** she advised us she was taken care of with a replacement fanIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/29) */
Walmart.com received a Revdex.com complaint from *** *** regarding her orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments
After we
received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe would like to apologize to Ms*** for the experience she had with *** serviceWe have escalated her issues to the proper department for reviewIn order for us to move forward with a refund we asked Ms*** to provide us with her billing statements and the receipt that shows she was overchargedTo date we have not received these itemsWe have provided Ms*** with our email address to send the documentation ***@dms.wal-mart.comIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THAT EMAIL ADDRESS WILL NOT RECIEVE EMAILSONCE AGAIN I NEED A WORKING EMAIL ADDRESS TO SEND SOMETHONG TOOIS THAT THE ONLY *** EMAIL ADDRESS THERE IS FOR ALL OF WALMART????? THERE HASNT BEEN NOT ONE TRUE ATTEMPT FOR THEM TO RESOLVE THIS MATTERTHEY WONT GIVE ME A CORRECT ADDRESS,THEY LOST THE LETTERS SENT VIA POST OFFICE, IVE MADE ATTEMPTS AT TRYING TO SEND THE EMAILSMY BANK HAS ALREADY STATED THEY WOULD EVEN TALK TO SOMEONE.IDK WTF THIS GAME PLAYING IS AND WHY THIS BUSSINESS IS AN ACREDITTED BUSINESS WITH THE WAY THEY ARE TREATING THIS SITUATION AND THEIR EMPLOYEESFORCING PEOPLE TO WORK FOR NO PAY SAYS IT ALL
Final Business Response /* (4000, 22, 2015/01/29) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWe have not received the receipt from Ms*** where she paid cash in the storeIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 25, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I mailed these liars the reciept as requested in December but they conveniently lost itI have done everything requested repeatedly to no availAs the woman stated I am just a stupid white b*** who wasnt going to get my back if she had anything to do with it and she obviously made good on her threatEven after *** admitted I was given a non working email link that I sent the documentation to times only to have it be rejected and admitted that my letter did arrive at
Walmart Inc
*** XXXXX
It doesnt matter what I do or say or obviously prove Im nobody and they are corporate bullies,liars,and thievesI have contacted the
The National Legal Aid & Defenders of Disabled Americans and this will serve as public notice that my intentions are to contact
1) National Council on Disability
2)Oklahoma & California consumer protection Offices and State Regulatory Agencies
3)Trade Associations
4)National Consumer Organizations
5) Every Media program I can think of beginning with a petition on facebook to assist me with taking this matter into a courtroom

Walmart*** received a Revdex.com complaint from *** *** in regards to his recent orderWe thank you for the opportunity to address *** *** concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart*** received *** *** complaint, we reviewed
his account and order historyUnfortunately, *** *** order was delayed due to a fulfillment issueWe refunded *** *** the shipping fees he was charged and issued a 25% price adjustment off the order totalAdditionally, we have reviewed *** *** contacts with our Customer Service team for coaching opportunitiesAs such, Walmart*** considers this matter closed.Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific TimeSincerely, *** ***

Initial Business Response /* (1000, 10, 2014/12/14) */
RE: *** ***/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her account records and purchase historyOn December 6, 2014, we issued Ms*** a 10% discount for her ordersWe have not heard back from Ms*** since assisting her with the 10% discountOn December 14, 2014, we sent Ms*** a follow up email to contact us if she had any follow up questions or concernsIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received and responded to the email that was sent by WalmartHere's the problem: Walmart provided a 10% discount which brought my total to barely less than my original totalThe problem here is that the original order was less money, but contained more itemsHad I been able to purchase everything that was in my original order for the same price as it was the first time, the 10% would have been fineHowever, how I see ithe is the 10% discount was a courtesy for the inconvenience, and if I was to use the roughly $that they took off to purchase the things that I was unable to order I'd still be spending more than my original orderI believe either a refund or gift card for an additional $would cover the costs of the things I was unable to purchase and allow me to still go to the store and get them when they're in stockIf necessary, I can provide copies of the original and final order to show exactly what my losses were
Final Consumer Response /* (3000, 18, 2015/02/13) */
I would like to update you on the status of this caseNot only has the business neglected to contact me back following my response to their previous, but they are also refusing to exchange items from this order that don't workMy son's PShas been tested on various TVS and we can hear the games but there is no pictureAlso, my daughter's Funtab does not chargeIt's unfortunate that we really on this store so much that they don't need to worry about providing good *** service
Final Business Response /* (4000, 20, 2015/02/20) */
RE: *** *** /Revdex.com Case
Walmart.com received Ms***'s rebuttal arising from her original Revdex.com complaintOn February 20, 2015, we spoke with Ms*** at (XXX) XXX-XXXXShe requested compensation for the PS3, PS4, and the Seiki inch TV she purchasedMs*** accepted our offer to issue her a $refund and a courtesy $egift card to compensate her for these itemsIn addition, we offered to contact the manufacturers of Ms***'s Funtab and PSto assist her with the technical issues she was havingMs*** rejected our offer to contact the manufacturer on her behalf as she advised she would be contacting them on her endDuring our conversation, Ms*** confirmed she no longer needed assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/16) */
Walmart.com received a Revdex.com complaint from *** regarding her issue with an order she placed for a piece dining setWe thank you for the opportunity to address *** concerns and appreciate the time she has
taken to provide us with her feedback and comments
After we received *** complaint, we reviewed her Walmart.com account and order historyWe advised Ms*** that we cannot change the shipping method of a replacement orderWe spoke with Ms*** today and advised her that her replacement order is ready for pick upWe apologized to Mr*** for the inconvenience this has caused her and issued her a $eGift Card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/10/05) */
http://Walmart.com received a Revdex.com complaint from Mr*** *** regarding his http://Walmart.com accountWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his http://Walmart.com account and order historyWe're sorry for the difficulty he may have experienced with our *** service agentsWe are reviewing our contacts and will ensure all coaching opportunities are addressedOn September 14, 2015, Mr*** contacted our *** Service department and threatened to burn down the corporate officeAt that time, his http://Walmart.com account was closedAs a onetime courtesy, we issued a $eGift card that can be printed and used at Mr***'s local Walmart storeHowever, his http://Walmart.com account will remained closed

Initial Business Response /* (1000, 10, 2014/12/26) */
*** received a Revdex.com complaint from *** *** regarding an order she placed on December 19thWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received ***'s complaint, we reviewed her *** account and order historyOur records indicate that *** order would not arrive by December 24th and she wanted a full refundWe issued *** her refund in a Walmart gift card in the amount of $on December 19thIn light of these events, *** considers this matter closed
Again, we thank *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2014/04/15) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order she placed site to storeWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** placed an order Site to Store and did not pick up the item, and was not issued a refundWe have refunded Ms*** in full for $We apologized for the inconvenience this caused herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

I made a purchase on Monday through Wal-Mar*** After checking out I realized one item was going to arrive too late for a Sunday birthday party Tuesday morning I promptly went on the online chat with Wal-Mart, explained the situation and was told not a problem it would be shipped early and arrive no later then Sat Wednesday I had not received a confirmation e-mail so, I online chatted again and was told it was being shipped that day and would receive a confirmation email by the end of the work day Nothing Wednesday morning I called! I was told the other two people were not authorized to change and ship my items out faster and they were promises I was then told by a "disputes" department member that she would put me on hold and since my item had not shipped she would call the distribution center(shipping) She came back and said she was confident my order would be shipped out and received by Saturday After receiving a shipping email Wednesday night with a tracking # but no carrier name I became concerned and called Thursday morning Turns out they shipped it Thursday night/Friday morning FedEx snail mail (USPS) My conversation on Thursday ended with more lies and disappointment! No one would take responsibility for what they did and the continuous lies No one in the end resolved the issue The topper, I received two items from my original order one on Friday and one Saturday morning They are inefficient to not send it all together in the first place What a crappydisorganized company My fault for trying Wal-Mar*** in the first place and not using *** A company I know and trust *** would never let this happen to a customer!!!!! (After every conversation (on phone or online chat) (Tues, then Wed then Thursday) with Wal-Mar*** I got off the computer and wrote nice reviews for what I thought were customer service representatives helping me ALL LIES, every conversation I had with WAL-MART And, the last lady at corporate said those others all gave me info *** *** *** No one would take responsibility for the LIES What a pathetic company.) I HAVE EVERYONE'S NAMES I SPOKE TO AS WELL, AND CHOSE NOT TO INCLUDE IT IN THIS REVIEW

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 3, 2015, Mr*** placed an order for a LG HDTV with our white glove delivery serviceDue to a delay in transit the item did not arrive by the expected delivery dateWe apologize for any inconvenience that this has caused
Mr*** also brought to our attention a price reduction on this item since he originally purchased itWe adjusted the price and issued Mr*** a refund for the differenceIn addition Mr*** was also sent a $eGift card for his inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/19) */
EMAIL FROM CONSUMER:
The response to the complaint has been resolved
Thank you, **

Initial Business Response /* (1000, 12, 2015/01/29) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr, ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his account records and purchase historyWe confirmed Mr***'s gift card was activated on December 29, We understand the inconvenience this has caused Mr***That is why we have issued him a courtesy $egift card to help him with his next purchaseWe can assure Mr*** that his concerns were heard and we are making every effort to prevent this from happening again in the futureOn January 29, 2015, we sent Mr*** an email explaining these details and advised him to contact us if he still needs assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
***

Initial Business Response /* (1000, 10, 2014/04/03) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work on Mr***'s issue but need additional time to work toward a resolution of his issue
Initial Consumer
Rebuttal /* (2000, 12, 2014/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted b***, a resolution specialist at Walmart.comShe worked with me in a very professional, kind, timely, and sympathetic mannerI have been taken care of by the company personally and I am very, very satisfied with the compromiseWalmart.com resolved this situation very professionally and fairly

Initial Business Response /* (1000, 6, 2015/07/14) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs***'s 26" Schwinn Meridian Adult Tricycle in Cherry, Blue, Silver, or Mint Green shipped on June 15, and has been lost in transit by carrier, FedExPer Ms***'s request we have processed her refund back to her original method of payment$should post back to her original method of payment within the next business daysAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/05/07) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her invoice pricing issue for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide
us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyThe correct pricing is $for the Relaxzen Reclining Massage Chair and Ottoman, Brown MicroseudeWe have partnered with our vendor regarding the incorrect invoice pricingFor the inconvenience and *** satisfaction we have refunded Ms*** the difference of $As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 6, 2015/05/08) */
This case has been resolved by *** @ Wal-Mart.comThey have honored their invoice price and issuing a refund of $This is to be posted to my credit card that I used within 7-daysThank you! I feel this would NOT have been resolved without the Revdex.comThis is the 1st time I've ever filed a complaint and am amazed! Again, thank you!
*** ***, CAP

Initial Business Response /* (1000, 15, 2014/06/24) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we have confirmed we were unable to issue him a replacement TV since it was no longer in stockMr*** requested to receive a price match for the same or comparable TV if he places a new orderWe have confirmed that the Samsung TV was back in stock and attempted to call him on June 24, to place a new order that we would discountUnfortunately, we have not heard back from himHowever, we will honor the price match when he contacts us back and places a new order for the same TVIn light of this, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com