Walmart.com

Initial Business Response /* (1000, 6, 2014/02/11) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the Xbox One Console - Standard Edition that was late to arriveWe thank you for the opportunity to address Mr***’s concerns and appreciate the time he has
taken to provide us with his feedback and comments
After we received Mr***’s complaint, we reviewed his Walmart.com account and order historyWe do apologize for the unsatisfactory experience he had trying to get his questions answeredWe have escalated his concerns and feedback to the appropriate level for reviewWe contacted Mr*** and he confirmed he received the packageFor the inconvenience, we have issued a refund for the taxes on the order and an $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyTo protect our customers, each order must go through a verification processOur records indicate that Mr***'s order did not pass *** payment verification and was canceledTypically, orders placed with PayPal as the payment method are billed immediatelyHowever, Mr***'s order was cancelled before we successfully collected fundsWe reached out to Mr*** and informed him that the authorization was expired and he has not been billedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** T
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/31) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order she placed on July 23rdWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** placed an order for Lansinoh Stray Replacements and Parent's Choice Premium Powder Formula with IronMs*** was told by Customer Service that her order was stuck for a couple days in the processing stateShe also stated *** service was not helpfulWe have escalated Ms***'s concerns to the proper department for reviewWe apologized for the troubles this has caused her and issued her a $eGift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 13, 2014/03/31) */
RE: *** *** / Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After thoroughly reviewing Mr***'s account records, we have confirmed his gift card could not be refunded since it was already redeemedPer our Gift Card terms and conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com accountCustomers are solely responsible for keeping the passwords *** their Walmart.com account safe and for any activity conducted under their accountHowever, we spoke with Mr*** over the phone and issued him a $egift card as a one time courtesyWe advised him to contact us if he had any follow up questions or concernsWe have not heard back from himIn light of this, Walmart considers this case closedHowever, Mr*** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank Mr*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Walmart refused to honor their own advertised price on item

Initial Business Response /* (1000, 10, 2015/03/25) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After
we received Ms***'s complaint, we reviewed her Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing an incorrect imageOnce we became aware of this issue, we took corrective action to investigate and rectify the errorCustomers were purchasing a smaller quantity of this item at the correct price, but the image showed a much larger packUnfortunately, given the wide discrepancy in this error, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand the frustration this has caused Ms***That is why we have issued Ms*** a refund for her order and let her keep the plates at no charge to herIn addition, we issued her a $egift card to help her with her next purchaseOn March 20, 2015, and March 25, 2015, we attempted to call Ms*** at (XXX) XXX-XXXXWe left Ms*** a voice message on our first callA person picked up on the second call we made to Ms*** and disconnectedOn March 25, 2015, we sent Ms*** an email explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she still needs assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/14) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding an order she placed for gift cardsWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** placed an order for two gift cardsWhen she received the gift cards they were inactiveShe contacted customer service to help in the activation process, and they were not able to help herWe apologize for the inconvenience this has caused and have escalated this to the proper department for reviewWe have issued a full refund of $back to the original payment methodThis refund should post within 5-business daysAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Complaint: ***
I am rejecting this response because: I did not receive the refund on a NEW virtual gift card, instead when the order for the new gift card was processed I got a second message stating there was an error the order number is ***This is the order for the order for the gift card as a refund and I attached the error email that was received also
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/03/06) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order she placed for Starbuck gift cardsWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs *** placed three orders for Starbuck Gift CardsWhen she received her order the cards were inactiveWe were able to activate two of the orders, and issued a refund for the order we were unable to activateWe apologized to Ms***, and also issued her a $eGift Card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 11, 2015/01/12) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from *** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his account records and purchase historyDue to a system error, Mr***'s one of the shag rugs was returned to usWe attempted to refund Mr*** for the second rug that was returned, but we were unable to as he filed a chargeback with PayPal who credited him backAs a courtesy, we processed Mr*** a replacement order with expedited shipping on 1/12/On this day, we sent Mr*** an email explaining these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this case closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 11, 2014/07/08) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his refund he didn't receiveWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr***'s purchased a Spa Sensations 12" Theratouch Memory Foam Mattress and stated it was defectiveWe issued a call tag to have the Spa Sensations 12" Theratouch Memory Foam Mattress picked up and to be returned back to usThe refund was processed back to Mr***'s original form of payment; however, he states that the card is closedWe have escalated this over to our billing team who contacted Mr***'s credit card provider, DiscoverDiscover confirmed they do not see the refund on their endWe attempted to contact Mr*** to inform him and to have him provide us new credit card details where we can issue the refund to, but was not able to speak with him directlyIn light of these events, Walmart considers this matter closed, but Mr*** can contact us directly to continue to resolve this matter further
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/27) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding an item that was missed from her orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** contacted us, as she was missing the curtains to the order she placedWe contacted the buyer and they advised us they would ship the curtains to the customerWe followed up with Ms*** this morning and she informed us she has received the curtainsAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/04/07) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work on Mr***'s issue but need additional time to work toward a resolution of his issue

Initial Business Response /* (1000, 5, 2014/03/10) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the three Visa $Gift cards that she purchased and was not activatedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she
has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe've had an internal issue where gift cards were shipped out, but were not activated for useOur billing department has manually activated the gift card orders that were affectedWe contacted Ms*** to inform her that her three Visa $Gift Cards have been manually activated as of March 3, As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com has rectified the situation in a satisfactory mannerThank you

Initial Business Response /* (1000, 10, 2014/12/30) */
This is to inform your office that we are in receipt of the above referenced complaint and it has been forwarded to the appropriate department for an investigation and response
We would request at this time, if we could extended the
response deadline for this complaint until January 13, so that we might have sufficient time to provide an adequate response
Should that date not be acceptable, please notify us as soon as possible
EE *** J
Final Business Response /* (1000, 13, 2015/01/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding cancelled order#XXXXXXXXXXXXX, late to arrive items of order#XXXXXXXXXXXXX and refund request for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyCancelled order#XXXXXXXXXXXXX was cancelled due the item being out of stock of Walmart Supercenter #***Order#XXXXXXXXXXXXX was refunded on December 16, Order#XXXXXXXXXXXXX items arrived lateFor all of the issues above we have issued Ms*** a $eGift card for the inconvenience As such, Walmart.com considers this matter closed
Again, we thank Ms*** for he feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 13, 2015/06/17) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe confirmed Ms***'s order was returned to us on June 3, We updated our system to reflect that her order was returnedWe also notified FedEx about Ms***'s returned order and informed them that a pickup was no longer requiredOn June 4, 2015, we spoke with Ms*** directly and explained these detailsWe issued her a courtesy $egift card for the inconvenience she experiencedDuring our conversation, Ms*** confirmed she no longer needed assistanceIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 15, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received an email and personal call from a Walmart representative who apologized and gave me a e-gift card for my troublesReally appreciated that they reached out to me to correct their mistakeWould show there again knowing they take pride in their company

To Whom It May Concern:
My name is *** *** On May 16, 2016, I contacted walmar*** in reference to a refurbished tv that I purchased online I picked up the Refurbished VIZIO *** 720p 60Hz FullArray Class LED Smart HDTV at the ***, NY location When I opened the product at home, it was missing the stand I called to see what my options were I was advised that I had options A replacement refurbished tv was being sent to the *** location and I could either switch the box for the other, or I could just take out the stand out the the replacement box I chose to just take the stand However, the representative failed to tell me that there was a time frame to pick up the stand once it arrives at the store I went on vacation so when I returned I went to the store and was informed that the product shipped back to the factory It took hours for the *** location to inform me that the product shipped back I was so upset over the time I spent waiting I then went home and contacted walmar*** again I spoke to a supervisor who I thought fixed the problem very easily She suggested that she give me a $gift card to purchase a stand that she found online I was happy with that suggestion and received the gift card Also, be aware, that whole process took hours on the phone, after having to repeat my dilemma to other people before I spoke to the supervisor I was assured that the problem was resolved On August 19, 2016, I received an email stating that I didn't return the product that received and was charged $to my debit card How dare your company take money from me for a product I never laid eyes on It took me over 1/hours on the phone AGAIN to be told I have to wait 3-business days to receive my monies back I am disgusted that a company as big as Walmart has a computer system that is so flawed I couldn't walk into a store and just take anything without there being consequences for my actions so don't thing your company should be able to take money from me without any either I am report your company to the Revdex.com That fact that there was no way to expedite my refund is appalling It was walmar*** that did not provide the proper customer satisfaction from beginning to end I will never purchase from your company again and I will share my story on social media to discourage others from shopping there as well

Initial Business Response /* (1000, 10, 2014/12/17) */
*** received a Revdex.com complaint from*** *** *** regarding her missing PIN# for the Straight Talk Unlimited* Text, Talk and Web Access 30-Day Service Card (Email Delivery) of order#***We thank you for the
opportunity to address*** ***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received*** ***'s complaint, we reviewed her *** account and order historyWhen we contacted*** *** she advised the issue had been resolved and that she has the PIN#As such, *** considers this matter closed
Again, we thank*** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 15, 2014/12/31) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding order#XXXXXXXXXXXXX for 2- Element ELEFWXXX XX" 1080p 60Hz Direct-Lit LED HDTVWe thank you for the opportunity to address Ms***'s concerns and appreciate
the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe escalated this issue to Ms***'s local Walmart Store of Bottineau, NDThe store's management team has resolved the issue with 2- Element ELEFWXXX XX" 1080p 60Hz Direct-Lit LED HDTV and the same pricing of $as requestedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/27) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we immediately took corrective action to rectify her issueWe contacted the carrier *** and made arrangements for them to pick up her order at her residenceWe have contacted Ms*** at (XXX) XXXX-XXXX on February 27, and notified her about our arrangement with SekoWe provided our direct number for her to call if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter resolvedHowever, Ms*** is always welcome to contact us if she has any follow questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com