Walmart.com

Final Consumer Response /* (2000, 12, 2014/12/22) */
Received a call from the executive director of Walmart North East apologizing for the issues I have had regarding this *** orderED offered $gift card as compensation for troublesIssue has been fully resolved

Initial Business Response /* (1000, 5, 2015/01/05) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her lost in store Fisher-Price Power Wheels Girls' Ford F-XXX XX-Volt Battery-Powered Ride-On, Purple Camo of order#XXXXXXXXXXXXXWe thank you for the opportunity
to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have advised Ms*** that she would have to check our website for inventory updatesFor the inconvenience, we have issued a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/01) */
Revdex.com Complaint Case# XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the cancellation of his pre-ordered itemWe thank you for the opportunity to address Mr***'s concerns and appreciate the time
he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** pre-ordered Fallout Pip-Boy Edition for PSon June 18, The payment information Mr*** entered at the time of the order was changed and was not updated on the orderAs such, his order was cancelledFor the inconvenience, we will be issuing a $eGift Card in the amount as a one-time courtesyAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Executive Escalations

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his request to be unsubscribed to sales and promotional emailsWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to
provide us with his feedback and comments
After we received Mr.***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr*** and advised him that he has been removed from all marketing emails except surveys as requestedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/20) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide
us with her feedback and comments
After receiving Ms***'s complaint, we took immediate action to rectify her issueWe spoke to her on Thursday, February 20, We processed a refund for her order and sent her a $egift card to compensate her for the inconvenienceWe advised Ms*** to contact us if she needed further assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter resolvedHowever, Ms*** is always welcome to contact us if she has any follow questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Final Consumer Response /* (2000, 12, 2014/02/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My issue was resolvedThanks

Initial Business Response /* (1000, 12, 2014/11/18) */
Walmart.com received a Revdex.com complaint from *** *** regarding her issue she had with an order she placedWe thank you for the opportunity to address Ms*** concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** placed an order on our website through a third party vendor Bic WarehouseMs*** was not happy with the productWe provided her the information to get in touch with Bic Warehouse, and advised her we cannot issue a refund on our endWe also issued Ms*** a $eGift Card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2014/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you

Initial Business Response /* (1000, 15, 2015/10/23) */
Walmart.com received a Revdex.com complaint from Mr*** regarding an unauthorized charge made on his Walmart.com accountWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyOn October 6, an unauthorized order was placed using a credit card that was stored on his Walmart.com accountWe have advised Mr*** that Walmart.com was not impacted by a security breach and provided him with recommendations on preventing his account and personal information from being compromised in the futureCustomers are responsible for keeping their account login information safeThe item that was ordered was rerouted and returned before it was delivered to the recipient's addressAs such, we have issued a full refund for the order and for the inconvenience, I issued a $gift cardWalmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/01) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her shipment for order XXXXXXX-XXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time
she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we immediately took corrective action to rectify her issueWe reached out to her under incident XXXXXX-XXXXXX on February 26, 2014, and confirmed she received the remainder of her shipment from the carrier SekoWe apologized for the inconvenience and assured her that her concerns were heardIn addition, we sent her a $egift card under order XXXXXXX-XXXXXX to compensate her for the inconvenienceWe advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter resolvedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 7, 2014/12/22) */
*** received a Revdex.com complaint from *** *** *** regarding cancelled orders for the Straight Talk Samsung Galaxy Ace Prepaid SmartphoneWe thank you for the opportunity to address *** ***' concerns and appreciate the time she
has taken to provide us with her feedback and comments
After we received *** ***' complaint, we reviewed her *** account and order historyWe have contacted *** *** and advised her orders were cancelled for security purposes due to multiple accounts and different ship to addresses, and due to the two phone limit per year ruleFor the inconvenience, *** *** has been issued $eGift card so that she can make her phone purchase at her local store*** *** advised she was satisfied with the resolutionAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2014/03/28) */
RE: *** *** / Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding order XXXXXXX-XXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken
to provide us with his feedback and comments
On March 28, 2014, we issued him a refund for his order and an additional $egift card under order XXXXXXX-XXXXXX to compensate him for the inconvenienceWe left him a detailed message on his voicemail and sent him an email to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/04/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for a great resolution

Initial Business Response /* (1000, 5, 2015/08/24) */
RE: Terrancejoseph ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Ms***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr***'s order was delivered to his correct shipping address on August 15, through FedEx tracking XXXXXXXXXXXXXXX.The package weighed lbs / kgs that included one Refurbished HP Black Licorice 15.6" 15-F024WM LaptopUnfortunately, Mr*** did not receive the laptop after it was deliveredOn August 19, 2015, we communicated with Mr*** and arranged to issue him a refund or replacement upon receiving a valid police report for his packageUnfortunately, Mr*** refused to file a police report for his missing laptopTherefore, we advised Mr*** to dispute the charge with his credit card providerWe also advised Mr*** to contact us if he still needed assistanceWe have not heard back from himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for their feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is very incorrect the tracking shows that this was delivered to apartment 202!signed for by another individual but myselfThese individuals stated to me that's " this is a high fraud item however it does not need my signature to be deliveredThey want me I top of this poor service to take a day from my job as the department to file a report in my area opens 9-I do not believe that this is fairFed ex tracking and the document left on my door shows it was left elsewhere and signed by someone elseI am requesting a full refund of cost and shippingThis is in no way my fault I went to the police and advised them they are stating that I can't make a report for theft if I don't know where it was left or what was sent in the boxThey are stating this was not left on my property so I can't make a report stating it was stolen from there as that would be incorrect as the FedEx tracking shows clearly otherwiseI am requesting a refund I have the document I can provide to show incorrect information is being provided when they state it was dropped to me
Final Consumer Response /* (2000, 18, 2015/12/11) */
EMAIL FROM CONSUMER:
From: *** *** (mailto:***@yahoo.com)
Sent: Friday, December 11, XXXX XX:XX AM
To: ***
Subject: Re: Revdex.com Complaint Case# XXXXXXXX Consumer: ***, ***
Yes that is correct I did receive itThank you
Yours respectfully
*** ***
Final Business Response /* (4000, 16, 2015/12/11) */
EMAIL FROM BUSINESS:
I'm so sorry for the delayIf we are able to confirm with FedEx that the package was delivered to the wrong address and the box did not look like it was tampered with, we should have issued a refundI will follow up with coaching to ensure this doesn't continue to happenIt looks like Mr*** followed up with my team on October 12th and a refund was issued for the orderAgain, so sorry for the delay and also for not resolving this on the first contactIf you need additional details, please let me know
Thanks,
***

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr*** placed an order for a PlayStation Disney Infinity Console Bundle for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this caused Mr***Because of this issue, we contacted a local store in Mr***'s area and arranged to have him to pick up the console and honored the Black Friday priceAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** T
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/14) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of his issue
Initial Consumer Rebuttal /* (3000,
12, 2014/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its been quite some time since I initiated this claimPlease act on it already
"We will continue to work with Mr***", you haven't begun!!!
Final Consumer Response /* (4200, 16, 2014/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am asked to "Please explain why you do or do not accepted their proposed resolution"They did not propose any resolution at all, as such I am forced not to acceptThey simply repeated what I complained about, how political...!!!

Initial Business Response /* (1000, 10, 2014/04/08) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding an online price listing that is no longer availableWe thank you for the opportunity to address Ms***'s concerns and appreciate the
time she has taken to provide us with her feedback and comments
On April 8, 2014, we attempted to call her at (XXX) XXX-XXXX, but she was not availableWe left a message on her answering machine and advised her to contact us so we could assist her directlyIn addition, we sent her an email with our direct number and requested for her to email us the screen shot she saved so we could better assist herUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 14, 2014/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Reason for putting no is I never received any calls or any voice messagesOnly contact was made was by email until I called & was told something different than what the email response had saidI called today 4/& spoke with *** who was very pleasantI appreciate how he went out his way to find the product I had issues about go over it & resolve itHad I spoke to someone as nice as him I would have never needed to file a complaintWalmart.com staff step up your *** serviceThank you ***

Initial Business Response /* (1000, 10, 2016/02/03) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOur records show that Ms*** placed an order on January 6, to be shipped to her local Walmart storeMs*** came to the store to pick up her merchandise and she informed us that the associates at the Store Pickup area could not locate her orderMs*** went to the *** service desk instead, but was directed back to the Pickup area for assistanceEventually, Ms*** left the store without her itemsA full refund has been processed for the orderWe reached out to Ms*** and apologized for her experienceWe escalated Ms***'s concerns to her local store managerThe store manager has provided coaching and training as needed with store associates and has contacted Ms*** to apologizeMs*** informed the store manager that there was nothing that we could do to resolve this for herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** T
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I hope that they are taking steps to make sure no one else goes thru what I had to endureI won't be back again to find out if they didOne time being ignored and in great pain from walking all over and standing for half an hour was enough for me! Amazon is getting all my business now!

Initial Business Response /* (1000, 5, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received MsMiler's complaint, we reviewed her Walmart.com account and order historyMs***'s order was from eForCity, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the *** is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return PolicyDue to the fact that Ms*** was not able to get in contact with the retailer directly, a refund was issued on January 8, For the inconvenience, we also issued a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** T
Walmart.com

I ordered a tv November 23,The Tv arrived Monday December 5, The tv was cracked at that time I called Walmar*** made aware of issueThey advised return tv and order another will adjusted priceI returned tv to Walmart I was given a gift not cash back since it was debitI called to placed my orderI was advised will adjusted price instead it was cancelledI called back spoke with another advent stated she resolved issue with billing department and would not have to call back after I placed order againToday is December I order again for third time same exact thing happenedNow they can not guarantee my order will go throughThe money been take order of my account and not be returned 3-business days before my money will be returnedI was told 24/hours to be returnedI was declined the right to speak with a supervisor and directorI not be shopping at Walmart after this experience

Initial Business Response /* (1000, 5, 2014/12/29) */
DUPLICATED
CASE#XXXXXXXX
CAN YOU PLEASE VOID CASE#XXXXXXXX
Initial Consumer Rebuttal /* (3000, 10, 2015/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue was resolved by my
refundThis is not a duplicate complaint as the other complaint number doesn't exist? At any rate, the case is settled

Initial Business Response /* (1000, 5, 2014/04/28) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of his issue

Initial Business Response /* (1000, 8, 2015/09/25) */
Walmart.com received a Revdex.com complaint from Ms*** regarding unauthorized purchases on her accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOur records indicate there were two unauthorized orders placed on Ms***'s accountShe was only aware of one of these transactions and was able to cancel it prior to shippingThe other order was successfully processedBecause Ms*** advised that she was unaware of this second order, we have issued a full refund in the amount of $as a one-time courtesyAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** T
Walmart.com
Initial Consumer Rebuttal /* (2000, 11, 2015/09/29) */
From: *** A (mailto:***@gmail.com)
Sent: Tuesday, September 29, XXXX X:XX PM
To: *** ***
Subject: RE: Revdex.com Complaint Case# *** (Ref#XX-XXXXX-XXXXXXXX-X-XXX)
Sorry for a typoYou can close MY case!
On Sep 29, XXXX X:XX PM, "*** A" wrote:
***,
I have finally gotten my credit from WalmartIt posted to my account in the last hours
Since this seems to be resolved now, you can close ** caseThank you very much for your help and supportI hope I never have to do this again
Thanks again
Sincerely,
*** ***