Walmart.com

Initial Business Response /* (1000, 6, 2014/04/17) */
We need more time to resolve this issueWe will respond as soon as we have pertinent information
Thank you,

Initial Business Response /* (1000, 19, 2015/04/02) */
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to themAfter full review of the case we have verified that our Corporate Support Representative has resolved the issue
with Mr**The physical Gift Card was used in *** City, *** on 2/17/15, again in *** Valley, *** on 2/19/and then used again at his local Sam's Club in ***, *** on 2/21/The circumstances were unfortunate and we extend a sincere apology to Mr** but at this time we cannot refund this Gift CardPlease see the breakdown of the Gift Card history:
02-21-13:30:02-21-18:30:Txn History Inquiry Completed Ok
Wal-Mart.com
02-21-13:30:02-21-18:30:Balance Inquiry Completed Ok
Wal-Mart.com
02-21-09:48:02-21-08:48:Txn History Inquiry Completed Ok XXXXX
***, ***
02-21-09:47:02-21-08:47:Balance Inquiry Completed Ok XXXXX
***, ***
02-21-09:41:02-21-08:41:Redemption -Completed Ok XXXXX
***, ***
02-21-09:40:02-21-08:40:Redemption -Completed Ok XXXXX
***, ***
02-19-17:59:02-19-16:59:Redemption -Completed Ok XXXXX
*** Valley, ***
02-19-17:57:02-19-16:57:Redemption -339.XX XXXCompleted Ok XXXXX
*** Valley, ***
02-18-13:31:02-18-10:31:Balance Inquiry 0.XX XXXCompleted Ok XXXXX
Wal-Mart.com
02-18-08:05:02-18-05:05:Balance Inquiry 0.XX XXXCompleted Ok XXXXX
Wal-Mart.com
02-17-17:32:02-17-16:32:Redemption -3.XX XXXCompleted Ok XXXXX
*** City, ***
02-13-16:59:02-13-15:59:Redemption -2.XX XXXCompleted Ok XXXXX
***, ***
02-13-16:37:02-13-15:37:Redemption -1.XX XXXCompleted Ok XXXXX
***, ***
02-12-14:01:02-12-11:01:Redemption -12.XX XXXCompleted Ok XXXXX
Wal-Mart.com
02-12-14:01:02-12-11:01:Balance Inquiry 0.XX XXXCompleted Ok XXXXX
Wal-Mart.com
02-12-14:01:02-12-11:01:Balance Inquiry 0.XX XXXCompleted Ok XXXXX
Wal-Mart.com
02-12-14:01:02-12-11:01:Balance Inquiry 0.XX XXXCompleted Ok XXXXX
Wal-Mart.com
02-12-14:01:02-12-11:01:Balance Inquiry 0.XX XXXCompleted Ok XXXXX
Wal-Mart.com
02-12-14:01:02-12-11:01:Balance Inquiry 0.XX XXXCompleted Ok XXXXX
02-11-19:46:02-11-18:46:Redemption -17.XX XXXCompleted Ok XXXXX
***, ***
02-06-17:30:02-06-16:30:Redemption -2.XX XXXCompleted Ok XXXXX
***, ***
02-06-17:10:02-06-16:09:Redemption -12.XX XXXCompleted Ok XXXXX
02-03-18:05:02-03-17:05:Redemption -1.XX XXXCompleted Ok XXXXX
*** City, ***
02-03-17:41:02-03-16:41:Redemption -32.XX XXXCompleted Ok XXXXX
*** City, ***
01-24-18:10:01-24-17:10:Redemption -56.XX XXXCompleted Ok XXXXX ***, ***
01-23-19:00:01-23-18:00:Redemption -48.XX XXXCompleted Ok XXXXX ***, ***
01-23-18:29:01-23-17:28:Clear Funding Hold 0.XX XXXCompleted Ok XXXXX ***, ***
01-23-18:28:01-23-17:28:Activate Reloadable 649.XX XXXCompleted Ok XXXXX ***, ***
We look forward to our continued business with him
Initial Consumer Rebuttal /* (3000, 21, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Those two chargers was unauthorizedI never went to that state at allIt's illegal if not refund
02-19-17:59:02-19-16:59:Redemption -Completed Ok XXXXX
*** Valley, ***
02-19-17:57:02-19-16:57:Redemption -339.XX XXXCompleted Ok XXXXX
*** Valley, ***
Final Business Response /* (4000, 23, 2015/04/20) */
RE: *** **/Revdex.com Case
Walmart.com received Mr**'s rebuttal arising from his original Revdex.com complaintWe thank you for the opportunity to address Mr**'s concerns and appreciate the time he has taken to provide us with his feedback and comments
On April 17, 2015, we contacted Mr** at (XXX) XXX-XXXXWe apologized for the inconvenience he experienced and explained to him that his stolen gift card was not the result of a Walmart.com breachPer our gift card user terms, Customers are solely responsible for keeping the password *** their Walmart.com account safe and for any activity conducted under their accountWe provided Mr** with information regarding our policy for lost or stolen gift cards as well as information to avoid phishing scams and to prevent his account from being compromisedWe also advised Mr** to dispute the charge with the credit card provider used to purchase his gift card and also recommended that he file a police report with his police department to investigate the fraud chargeDuring our phone conversation, we confirmed Mr** understood and no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, Mr** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 25, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The recent reply from Walmart is a lieI never said I accepted they explanation
I used my home computer to order the CD from Walmart.com which caused the gift card number stolenWhen I used the Gift Card last time(02/21/2015) at the nearby Sam's club, I found only $left instead of $The gift card never left my wallet, nobody stolen my card number except WalmartIt's very clear that the Walmart.com system has big problem by showing Gift Card number on they computers, so people inside can steal the Card number and Pin
It's not reasonable to report to the credit card company, I bought the Gift Card then the Gift Card was stolen due to shop at Walmart.comNot something like I didn't receive the gift card

Initial Business Response /* (1000, 5, 2015/12/10) */
Walmart.com received a Revdex.com complaint from *** *** regarding items on our siteWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe try to keep our web site updated at all timesSome items that show out of stock, maybe available laterUnfortunately, we can't give a date or when the items will be back on stock and that is why we advise to always check our web siteWe do apologize for the inconvenience this has caused Ms***For the inconvenience, we have issued her a $Egift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/15) */
Walmart.com received a Revdex.com complaint from *** *** regarding an issue with a returnWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe reached out to Mr*** on October 14th and October 15, and have not heard back from himOur records indicate a refund was processed on October 12th for $In light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/11/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
IN RESPONCE TO WHAT *** STATED, THERE WAS NO MESSAGE LEFT ON MY VOICE MAIL, NO EMAIL SENT, AND THEIR WAS NO CALL TO MY CELL PHONEPLEASE NOTE, IN HER RESPONCE THERE WAS INDICATION OF MODE FOR COMMUNICATION FOR THOSE TWO DAYSTHIS IS A CLASSIC CASE OF A LARGE COMPANY TRYING TO MAKE LITTLE PEOPLE GO A WAY!!
Final Business Response /* (4000, 10, 2014/11/12) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintWe apologize for the inconvenience this caused Mr.***Our records indicate the items have been returned to our center a refund has been issuedIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
*** ***
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/17) */
*** received a Revdex.com complaint from *** *** *** regarding the cancelled Nightmare Before Christmas Graveyard Seat Covers of order#***We thank you for the opportunity to address *** ***'s concerns and
appreciate the time she has taken to provide us with her feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe have spoken with *** *** and advised her that the Nightmare Before Christmas Graveyard Seat Cover is a non-replenished item on our website at this timeWe have also directed *** *** to other sites where is it soldFor the inconvenience we have issued $eGift cardAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 7, 2014/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** was very helpful with explaining that it may not come back to their inventory and helped find me another website I can go to for purchasing this same itemSince I will end up going to another site, the eGift card for use with *** towards something else helps quite a bit as well

Initial Business Response /* (1000, 10, 2015/01/15) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order for a Christmas TreeWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate Ms*** was issued a refund of $on December 31st We apologize for the inconvenience this caused herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/10/05) */
Walmart.com received a Revdex.com complaint from Mr*** regarding the unauthorized charges made on his accountWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyOur records indicate that his account may have been compromised and a gift card number that was stored on his Walmart.com account was used to make unauthorized purchasesThe *** is solely responsible for keeping the password *** their Walmart.com account safe and for any activity conducted under their accountHowever, as a one-time courtesy, we have issued a replacement gift card to Mr*** in the amount of $We have also provided information to Mr*** about how to request more details about the transactionsAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/23) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her failed attempts with placing an orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms***, she advised us that she thought she was being double billedWhen the amount of charges for order#ssXXXXXXXXXXXXX was challenged by her financial institution; the claim was submitted to us as a chargeback due to unauthorized activity, instead of a challenge for the amountThis caused us to take precautions in regards to her Walmart.com account, to prevent future unauthorized activityIt has been determined that Ms*** was not double billedThe Authorization hold for $was placed on July 269, Ms*** was billed two days later under the same authorization code for $Our records show that All order placement issues have been resolvedMs*** has successfully placed a new orderAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/26) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe have confirmed that *** ***'s order arrived at her local Walmart store on November 19, and picked up on November 22, As a courtesy for the short delay and the inconvenience, we issued *** *** a $egift card under order ***On November 26, 2014, we sent *** *** a notification explaining these details and advised her to contact us if she still needed assistanceIn light of this, *** considers this case closedHowever, *** *** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2015/08/10) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her account records and purchase historyWe have confirmed that Ms***'s order was not returned at our returns centerHowever, we have updated our system to reflect that Ms***'s order was returned and issued her a refund for her orderIn addition, we have issued Ms*** a courtesy $egift card to compensate her for the inconvenienceOn August 10, 2015, we attempted to call Ms*** at (XXX)XXX-XXXX, and left her a messageWe sent Ms*** an email with these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (4000, 7, 2014/08/04) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyOn July 29, 2014, we issued Ms*** a replacement for her order that was lost after deliveryWe followed up with Ms*** on August 4, 2014, and confirmed her replacement was delivered to her on July 30, Per our phone conversation, she confirmed she no longer needed assistanceIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 23, 2015/02/04) */
Saturday, January 31,
Filed Electronically
Revdex.com
XXXXX *** XXXXX
RE: Revdex.com Complaint Case #*** *** *** Ticket NoXXXXXXXX
Dear ***,
Thank you for your
correspondence regarding Mr***'s recent experience at one of our Walmart stores
Our goal is to assist him and research his concernWe would request at this time the store's four digit ID number found on any receipt from the store or the correct store address along with a contact number for Mr*** so that we can react to his concerns with more specificity
We appreciate your assistance in obtaining this information
Thank you,
***
Resolution Specialist
Walmart Stores, Inc

Initial Business Response /* (1000, 5, 2015/01/27) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order she placed for Holiday SprinklesWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs***'s order was placed through a Marketplace, UnbeatableSaleUnbeatableSale will be issuing Ms*** a refund in fullThey also stated they will be in contact with her regarding her orderWe apologize for the inconvenience this caused herIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The money was credited back to my account

Initial Business Response /* (1000, 10, 2014/04/25) */
Walmart.com received a Revdex.com complaint from *** *** regarding his issue he was having in regards to a refundWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** returned his item to the store and was not issued a refundOur billing team researched Mr***'s complaint and issued him a full refund of $on April 25, We reached out to Mr*** and advised him of his refund and apologized for the inconvenience this may have causedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Resolution Specialist
Initial Consumer Rebuttal /* (2000, 12, 2014/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank Revdex.com for helping me on this matter

Initial Business Response /* (1000, 10, 2015/01/19) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding an order she placed with Walmart.comWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe would like to sincerely apologize to Ms*** for the inconvenience she experienced with her orderOur records indicate Ms*** will not be rechargedWe have also issued Ms*** a $eGift Card for her troublesIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/03/18) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request for the Third Trimester Box and Infant Box she did not receiveWe thank you for the opportunity to address Ms***'s concerns and appreciate the
time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe contacted the vendor Brandshare in order to resolve Ms***'s issueBrandshare contacted us and advised that Ms***'s Third Trimester Box wasn't properly scanned and returned by USPSMs***'s Third Trimester Box has been replaced and she has been refunded for the inconvenienceBrandshare advised Infant Box was accidentally charged ahead of schedule, but the expected ship date is not until mid-AprilBrandshare has explained the situation to Ms*** and refunded her for the chargeAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/16) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order she placed for a TVWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe truly apologize for the inconvenience this order caused Ms***Our records indicate Ms*** was issued a $refund on November 30thIn addition we have issued Ms*** a $eGift Card for her troublesIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Does that cover the embarrassment and inconvenience it cost for me and my family? The TV was meant as a present for a very special person in our lives on her 65th birthday only to have the wrong TV deliveredDo Walmart have any idea what we had to go through to make up for that day how much extra we had to spent foranother gift for my aunt? This is an sorry apology and it is not accepted especially from a business I always order from
Final Business Response /* (4000, 14, 2015/03/13) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWe contacted Ms*** and advised her that the refund of $was processed back to her Paypal account she used to place the original orderWe have also issued a $Egift Card as promisedIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
*** L
Walmart.com
Final Consumer Response /* (4200, 16, 2015/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I did received those two things but that will not justify the extra money we have spent to get another TV to be delivered to my great on her birthdayThe TV that was originally order from Walmart wasn't delivered on time we had to pay extra $for another TV to be delivered to my great aunt for 65th birthdayis that supposed to make everything ok for the inconvenience an extra spent they put us through? No I don't think so, that is not OK and that is not acceptable especially from a business like walmart.com

Initial Business Response /* (1000, 7, 2014/06/24) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we have confirmed that Straight Talk pre-paid card pin numbers are sent within minutes of a successful orderMs***'s order was placed on June 8, and successfully billed June 10, That explains why her Straight Talk pin number was not sent prior to June 10, On June 23, 2014, we attempted to call Ms*** at (XXX) XXX-XXXX and left her a detailed messageWe also sent her an email with these details and advised her to contact us if she still needed assistanceUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2014/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with Walmart.com's responseThey are not accepting responsibilityI placed the order for the straight talk card on June 8, and the fee for the card purchase was immediately held from my checking accountIt is not fair to me, the consumer to withhold my money and still not give me the product purchased at the agreed timeI could not purchase another air time from the Straight Talk website, because my money was already deducted from my checking accountSo I was without phone service for days due to misleading information on the walmart.com websiteWhen I called customer service for walmart.com to inquire about why I had not received the pin number in my email I was given the run around and when I inquired about a refund I was told I may not see my money back in my checking account for up to three days, so why would I be told this if they are claiming they did not bill me until June 10, 2014? Again walmart.com needs to remove the bogus misleading information from their websiteOn the voice mail message I received form walmart.com and the email I received I was not offered any resolution, they were just trying to place blame on me the consumer
Final Business Response /* (4000, 11, 2014/07/14) */
RE: *** ***/Revdex.com Case
Walmart.com received Ms*** ***'s rebuttal arising from her original Revdex.com complaintAs stated in our previous response, we have confirmed that Straight Talk pre-paid card pin numbers are sent within minutes of a successful orderMs***'s order was placed on June 8, and successfully billed June 10, That explains why her Straight Talk pin number was not sent prior to June 10, On July 14, 2014, we spoke to Ms*** to apologize for the inconvenience and to help her understand how Straight Talk orders are processedIn addition, we have issued her a $egift card to compensate her for the inconvenienceIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/15) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s issue, we have confirmed that due to a communication error, her order was delayed at her local storeOn May 15, 2014, we spoke with Ms*** at (XXX) XXX-XXXX, and arranged to send her an egift card for the amount of her orderWe asked Ms*** to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/11) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the status of his order and store inventoryWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr***'s order# XXXXXXXXXXXXX was cancelled because the store's inventory was not sufficient in order to fulfill his orderOur system placed order#XXXXXXXXXXXXX so that Mr*** could get the item as requestedDue to the item arriving late we have adjusted Mr***'s order for his satisfactionAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com