Walmart.com

Initial Business Response /* (4000, 9, 2014/07/21) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order for a Rosemead Metal Swing and Slide SetWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe would like to apologize to Ms*** for delay in receiving her itemWe have escalated Ms***'s concerns regarding *** service to the appropriate departmentWe have issued Ms*** a $eGift Card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 6, 2014/07/21) */
Hi ***,
We apologize for the difficulties experienced with your orderWe have verified your order information and according to our records, this was placed more than days ago, which means we cannot adjust the price of the item as listed currently in the websitePlease be assured we strive to provide you the best shopping experience we can and we regret the fact your order took so long to be prepared for you to pick up
Ok follow this, you purchase a item days ago you do not get the item, the item goes on sell you still don't have your item, when you do receive your item the item is on saleWhat should the consumer do ?cancel the first order but it's paid for, and take a chance and buy the sell priced item .Wow, what a mess that would have been, I don't understand why I wouldn't be given the sale price
Placed the order on 06/22/estimated delivery date 07/02/did not receive, ok I start e-mailing and calling nothing, but I keep receiving e-mails from Wal-mart wow the item I ordered is on sale wow rec'd this e-mail 07/15/still haven't rec'd any information on my orderOk wow an e-mail on 7/17/XXXX X more day ago your item is ready for pick up, and you then say to the consumer myself
We are sorry for not completing your price match request but the order for the metal swing was placed on 6-and we only offer price adjustments on order placed within days of purchaseWas it my fault that my order is past your day rule?
Final Consumer Response /* (2000, 11, 2014/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/04/13) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the incorrect item she receivedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and we have issued a replacement orderMs***'s replacement arrived at Walmart Supercenter #*** of California, MD on April 13, We have also adjusted Ms***'s order $due to the inconvenience and delaysAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response was very poor, the little that they actually did they acted like they were doing me a favorI'm not happy with the poor discount I received or with how the order was replacedThe *** service in the store and over the phone was very poor
Final Business Response /* (4000, 9, 2015/04/21) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWe spoke with Ms*** and she advised that she has picked up her replacement box for the Backyard Discovery Montpelier Cedar Swing Set and has assembled the itemFor *** satisfaction I have adjusted her order a total of $Ms*** advised that she is satisfied with the final resolution of this complaint.Walmart.com considers this matter closed and we have nothing further at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 14, 2014/12/17) */
*** received a Revdex.com complaint from *** *** *** regarding sales, promotions and pricingWe thank you for the opportunity to address *** ***, concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received *** ***'s complaint, we reviewed his *** account and order history
*** *** was not able to purchase the PS500GB Console Bundle that was advertised and placed the order for the items individuallyWe have adjusted *** ***'s order so that he receives the promotional bundle pricing for his satisfactionAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 16, 2014/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking with a representative at *** we were able to determine that the website did not function as expectedAccording to the representative I should not have been able to access the deal prior to the specified date and time and add it to my cart the way that I didThey discounted my purchase so that the individual items ended up costing the equivalent priceIt should be noted that they refused to show me proof that the item had been purchased by anyone for the advertised price at the time on the advertised dayThe representative said that information is proprietary

Initial Business Response /* (1000, 10, 2014/05/29) */
e are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of his issue

Initial Business Response /* (1000, 5, 2014/06/19) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order for the $Visa Gift CardWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** ordered a Visa $Gift CardIt shows it was delivered on May 29, 2014, but Mr*** states that she never received the orderOur billing team has reviewed the order and confirmed the Gift Card was redeemedHowever, as a one-time courtesy, we have issued a new Visa $Gift Card to herAs such, Walmart considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/06/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his price match requestWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have attempted to reach Mr*** and have not heard backIn order to provide the desired resolution we will need to speak with himAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/15) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr***'s order was setup for Ship-To-Home delivery, but the delivery address that was entered was for a Walmart store #We also confirmed the package was delivered and signed for at the Walmart store receiving department on July 18, On August 15, 2014, we spoke with Mr*** directly and confirmed that he no longer needed assistance with this matter since the Walmart store manager issued him a full refund for his orderIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel the matter is closed as they have rectified the situation but I want to clarify something in their responseI did NOT enter their store addressI did not even know where that address was until we started tracking the order and ran a google searchTheir website added that addressThe biggest problem was their handling of the matter as to telling me I had t file complaint with m bankI never felt I should be the one having to rectify this situation when it was their fault the whole timeI received no help until I filed the Revdex.com complaintI guess in the future that is the first course of action with this company
Final Business Response /* (4000, 14, 2014/08/25) */
RE: *** ***/Revdex.com Case
Walmart.com received Mr***'s rebuttal arising from his original Revdex.com complaintAfter receiving Mr***'s rebuttal, we contacted him on August 25, We assured him that his concerns regarding the Walmart store address populating into the shipping address field was forwarded to the appropriate departmentsWe assured him that the issue he experienced was uncommon and may have been the result of a temporary server error or routine maintenanceDuring our conversation, we have confirmed he no longer needed assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/13) */
Walmart.com received a Revdex.com complaint from Mr*** *** *** regarding his $Gift Card of order#XXXXXXXXXXXXX that he has not receivedWe thank you for the opportunity to address Mr***'s concerns and appreciate the
time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have contacted Mr*** and advised him that there was a system error that did not process his order correctly; therefore, it did not processDue to this error we were not able to capture Mr***'s payment information in order to provide a refundFor all of the inconvenience and delay we have issued Mr*** 2-$eGift cardsAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/24) */
*** received a Revdex.com complaint from *** *** regarding his order for Vita Coconut WaterWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***'s complaint, we reviewed his *** account and order history*** *** placed an order for Vita Coconut Water, (Pack of 12)There was a mistake on our website and *** *** was issued individual Vita Coconut WatersThe website has been updated to reflect accurate informationMs*** requested a refund for his orderAs a one-time we have issued him a refundAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

I ordered a *** tv standIt was delivered on 7-We opened the box and removed all contents and no screws were in the boxI called Walmar*** and they arranged for *** to pick it up, which they did 7-On 7-7, the issued a replacement order and told me it would be delivered 7-On 7-8, I checked status and found out it would be delivered 7-11, that Walmart's Shipping pass that I signed up for didn't include Saturday's....how was I to know that? I checked and the package is in Oakland (which is abou6t minutes from me) so I called *** to see if I paid extra, could they deliver it today and they said I need to call the shipperI called Walmart and they said they couldn't change the date even if I paid moreI feel something could be done since it's totally not my mistake, but no one is willing to help meVery poor business practices on both Walmar*** & ***'s, making me a very unhappy consumer right now

Initial Business Response /* (1000, 10, 2014/11/04) */
RE: *** *** / Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing *** ***'s complaint, we reviewed his *** account and order historyWe have confirmed that the second tire from *** ***'s order was received at his local Walmart store and incorrectly marked as picked up by the store's Ship To Store departmentWe were able to work with the store to process a refund back to *** ***'s original method of payment that will be credited back within 3-business daysIn addition, we sent him a $egift card under order *** to compensate him for the inconvenienceOn November 4, we attempted to call *** *** at ***, but he was not availableWe left him a message along with sending him an email explaining these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, *** considers this matter closedHowever, *** *** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 12, 2014/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The refund has still not been credited to the credit card
Final Business Response /* (4000, 28, 2014/12/16) */
RE: *** ***/Revdex.com Case
*** received *** ***'s rebuttal arising from his original Revdex.com complaintWe issued *** *** a refund for the remainder of his order back to his original method of payment on December 15, On this day, we also sent *** *** an email explaining these detailsIn light of this, Walmart considers this case closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Final Consumer Response /* (2000, 30, 2014/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart issued refund to the tire which was posted today
Thank you for the refund and the $gift card

Initial Business Response /* (1000, 5, 2015/04/07) */
Walmart.com received a Revdex.com complaint from *** *** regarding a recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn March 29, 2015, Ms*** placed an order for a Brooklyn + Max Sea Mills Collection 3-Piece Rectangular Storage Ottoman via expedited shippingThe expected delivery date was April 2, However, the item was not delivered until April 7, at 9:AMWe have escalated this to our transportation team to see what happenedA credit for the shipping charge has been processedFor the inconvenience, we have issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 16, 2014/12/05) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received ***'s complaint, we reviewed his *** account and order historyWe have confirmed that *** *** filed a charge back for his order with ***On December 3, and December 4, 2014, we notified *** *** of these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2015/01/26) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the damaged/defective Samsung 65" 1080p 3D Ultra Slim LED Smart TV with Dual Screen Viewing, *** of order#XXXXXXXXXXXXXWe thank you for the opportunity
to address Mr*** concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr*** complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr*** and have honored his request for replacementWe issued replacement order#XXXXXXXXXXXXX on January 22, We have also advised *** that the original order#XXXXXXXXXXXXX is expected back and we have issued a freight call tagAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/19) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After
we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn December 20, 2015, Ms*** placed an order for a $Steam gift card with an expected delivery date of December 23, Due to holiday volume, the order did not arrive on timeWe apologize for any inconvenience that this has causedWe contacted Ms*** who stated she no longer needed the card and requested a refundGenerally, gift cards are non-refundableHowever, due to the delay, we deactivated Ms***'s gift card and issued her a full refundAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied with the response from Walmart.com and I'm pleased that they finally accepted the return of the Steam gift card and refunded $to me
However, if Walmart has a policy of all gift cards being nonrefundable, they really should state as much in their online return policyThe current policy says that Walmart gift cards are nonreturnable, but makes no mention of gift cards issued by other companies
In any case, I expected them to honor the guarantee of returnability that a Walmart VP made to me in an email sent on December It should not have been such an ordeal to arrive at this final resolution

Initial Business Response /* (1000, 10, 2014/12/10) */
*** received a Revdex.com complaint from *** *** *** regarding an order she placed that was cancelledWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyWe apologized to *** *** that customer service was not able to help her and was told two different stories as to why the order canceledWe have escalated her concerns to the proper department for reviewWe also issued her a $eGift Card for her troublesAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Complaint: ***I am rejecting this response because: I do not consider this matter closed to my satisfaction.
Sincerely,*** ***

Initial Business Response /* (1000, 6, 2015/04/21) */
Walmart.com received a Revdex.com complaint from Mr*** *** N *** regarding his Eureka AirSpeed Vacuum of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to
provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have made several attempts to speak with Mr*** and we have not been successfulMr***'s complaint is regarding the Eureka vacuum, but in his correspondence he mentions a Hoover vacuumWe will need to speak with Mr*** in order to get more information so we can resolve his issueAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ONLY MENTIONED AS CLERK WHEN FIRST CALLED WALMART.COM AS OPTION UNIT I HAD WAS LOW STOCK OR OUT OF STOCK, WASTED TIME ON DWELLING ON THAT THEN GETTING ME A REPLACEMENT WHICH GUESS SINCE WEEKS HAVE GONE BY VACUUM IS IN STOCKWHERE DID RETURN LABEL FOR UNIT DOES NOT WORK OR REWIND RIGHT AND REPLACEMENT FOR DEFECTIVE UNITONLY ISSUE SAY THIS WRITE THIS HAD SURGERY BEEN IN OUT OF HOSPITAL TOLD THEM THIS TRIED TO WRITE FROM HOSPITAL NOT ABLE TO HEAR WELL ON PHONE WHAT DO I KEEP GETTING HOOVER BUT YOU HAVE EUREKA AGAIN ONLY NOTED HOOVER AS ASKED IF THERE WERE ANY OPTIONS WHEN OUT OF STOCK, SINCE WEEKS WENT BY I SEE IT RECENTLY IS IN STOCK SO ASSUMED RETURN LABEL FOR THIS ONE AND REPLACEMENT WOULD BE COMING STILL WAITING
Final Business Response /* (4000, 11, 2015/05/05) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintWe have made several attempts to reach Mr*** and were advised that he has been hospitalizedWe have spoken with Mr***'s son, *** and he has requested a replacement for the original Eureka AirSpeed Rewind Pet Bagless Upright Vacuum with Automatic Cord Rewind, AS1041AWe have processed replacement order#XXXXXXXXXXXXX with rush shippingThis order is currently processing and projected to deliver on May 7, We have advised when the replacement order arrives to contact us back so that we can schedule a call tag to pick up original order#XXXXXXXXXXXXXXXWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyMs***'s order was from BabyHaven, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the *** is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return PolicyWe notified the BabyHaven support team about Ms***'s concernsBecause Ms*** was outside of BabyHaven's day refund window, we issued a refund for the order as a one-time courtesyAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 11, 2014/02/26) */
Walmart.com received a Revdex.com complaint from *** *** regarding a refundWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After
we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** was issued a refund on February 24th for $We left a message for Mr*** with this information and have not heard back from himIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** ***
Walmart.com