Walmart.com

Initial Business Response /* (1000, 10, 2014/02/18) */
We are still reviewing Ms***'s request and would like to ask for an extensionWe will post an official response wehn teh issue is resolved
Final Consumer Response /* (2000, 12, 2014/02/19) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
I would like a resolution within a week, I have been asked to provide photos, which I am doingHowever photos won't show the springs popping thruI have already had to purchase a new couch and don't understand why this is taking so longIf you look at reviews on WalmartCom website this is a issue with others as well

Initial Business Response /* (1000, 15, 2015/05/08) */
Walmart.com received a Revdex.com complaint from *** *** *** regarding his recent purchasedWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records show that Mr*** placed an order for a refurbished TVHe states the TV looked used and was damagedWe contacted Mr*** and advise to return the TVAs a courtesy, we have adjusted the price for Mr***'s new order for a comparable TVAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/08) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 27, 2015, Ms*** placed an order on Black Friday for two RCA Tablets for same day pick up at her local Walmart StoreWhen the store went to pick her order from the shelf for fulfillment, the item was sold out and could not be fulfilledMs***'s order was cancelled due to Out of Stock reasonsWe do apologize for the inconvenience this caused Ms***We issued a $Egift Card in the amount of the difference in price for the RCA tablets to honor the Black Friday priceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response by Walmart is accurate and the matter has been resolved
Thanks,
***

Initial Business Response /* (1000, 10, 2014/02/24) */
Walmart.com received a Revdex.com complaint from *** *** regarding an issue he was having with a refundWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur Billing Department has reissued a check for $1,and will be mailed out today to the correct addressIf you have any additional questions, we can be reached at the number belowAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (3000, 12, 2014/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have the liberty of being able to reach Wal-Mart in their limited window of contact due to the fact that I too work Monday-Friday 8am-5pm PST
I've been through this process twice already; verifying my address with Wal-Mart and being told "the check is in the mail"Part of my frustration and complaint is that at what point will Wal-Mart acknowledge failure in the process and ensure that I receive my refund? I've offered to pick the refund up from the store where the merchandise would be returned (even going as far as allowing a few days for the funds to be transferred between accounts)My faith in Wal-Mart has been broken by their failures, and Wal-Mart is again asking me to trust them in a process they've failed me at twice
I would strongly prefer to complete the transaction as originally offered by Walmart.com; picking up my refund in storeThis would eliminate Walmart.com's proven inability to mail to the correct mailing addressI've given them opportunities to complete the process as they requested, and have patiently waited months for my refund
Final Business Response /* (4000, 14, 2014/03/11) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintPer our Billing Department, Mr*** will be receiving his refund check in the amount of $1,this weekWe apologized to Mr*** for the inconvenience this has caused him, and issued him a $eGift Card for his troublesIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/14) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that a refund for her Nintendo 2DS system was issued to her on August 6, On August 14, 2014, we spoke with Ms*** directly to check if she had any follow up questions or concernsShe did not have any questions or concerns at that time and advised she would contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, we will continue to work with Ms*** if she still needs assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2016/02/14) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a defective rug and her request to be refundedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have made multiple failed attempts to reach Ms*** by phone and email and we have not heard backIn order to provide the best resolution possible, we will need to speak with Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/09) */
*** received a Revdex.com complaint from *** *** *** regarding the bill of order#***We thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyResearch shows the Disney Doc McStuffins Magical Microscope Set failed to ship and only the carrier label was generatedWe have resolved the issue by writing off the charges of this entire orderAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 7, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am thankful that they are willing to do thatI am frustrated that I spoke to several people and asked for callbacks from supervisor's/manager's to get this resolvedI never received a callback from anyone from walmart including *** who handled this caseIn order to get this resolved took calling from me entirelyI would prefer to work with a company to get a resolution rather than have to contact the Revdex.comAgain Thank you walmart for writing off the entire purchase, but I wish you could be more responsive to customer service to resolve the issue
Final Business Response /* (4000, 9, 2014/12/23) */
*** received *** ***'s additional rebuttal arising from her original Revdex.com complaintAs we have advised *** *** we have manually settled this account on December 3, This account has been written of* considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
***
***
Final Consumer Response /* (2000, 11, 2014/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the resolution from walmartI wish that they would have been able to assist without me needing to contact the Revdex.com

Initial Business Response /* (1000, 18, 2014/04/07) */
Walmart.com received a Revdex.com complaint from *** *** regarding his issue with an item he purchased at the storeWe thank you for the opportunity to address Mr.***'s concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWhen we spoke with Mr*** he advised us this was not a Walmart.com complaintThe complaint he has was with the storeHe advised us his issue has been taken care ofAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/03/10) */
RE: *** ***/Revdex.com Case
Walmart.com received Ms***'s rebuttal arising from her original Revdex.com complaintWe thank you again for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand the frustration this has caused Ms***That is why we have issued her a $egift card to help her purchase the same or comparable wash cloths online or at her local Walmart storeOn March 10, 2015, we attempted to call Ms*** at (XXX) XXX-XXXX and left her a messageWe sent Ms*** an email explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her defective South Shore Loft Bed, Imagine Collection, Pure White of order#XXXXXXXXXXXXX and her refund requestWe thank you for the opportunity to address Ms
***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and advised that we would be sending her a check in the amount of $and that she will need to destroy the defective items safelyAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Walmart for going above and beyond my expectationI truly appreciate you putting forth emphasis on a long overdue issueI am impressed at how quickly and efficient this was resolved

Initial Business Response /* (1000, 5, 2014/12/26) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her account records and purchase historyWe processed a piof Ms***' order on December 14, and issued her a refund on December 23, In addition, Ms***' concerns regarding the unsatisfactory service she received from our *** care associates have been forwarded to the appropriate management groups where corrective action will be takenDue to our privacy policy we are unable to share any details regarding the course of action we make internally towards the *** care departmentHowever, we can assure you that we are making every effort to prevent these issues from occurring in the futureOn December 24, 2014, we attempted to call Ms***, but she was not availableWe sent her an email explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */
Hello,
Below are the two email responses that I have received from Walmart.comSomething that they had previously typed, assuming this happens often because my name is not ***I have requested for someone to verbally contact me regarding this and to this day 1/4/15, it has not been doneWhich leads me to believe this has been swept under the rug and situations such as this will continue to happen
We sincerely apologize for the inconvenience you have experienced with your orderPlease be assured that your concerns regarding the service you received from our *** care department will be forwarded to the appropriate management groups where corrective action will be takenDue to our privacy policy we are unable to share any details regarding the course of action we will make towards the *** care departmentHowever, we can assure you that we are making every effort to prevent issues such as yours from occurring in the futureAfter reviewing your account records, we have confirmed our *** care department has processed a call tag for your TV so it can be picked upPlease feel free to reply back if you still need assistance
Sincerely,
***
Resolution Specialist
Response email (12/20/XXXX XX:XX AM)
Dear ***,
We have received your request for assistance with your Revdex.com letter
We sincerely apologize for the inconvenience you have experienced with your orderPlease be assured that your concerns regarding the service you received from our *** care department will be forwarded to the appropriate management groups where corrective action will be takenDue to our privacy policy we are unable to share any details regarding the course of action we will make towards the *** care departmentHowever, we can assure you that we are making every effort to prevent issues such as yours from occurring in the futureAfter reviewing your account records, we have confirmed our *** care department has processed a call tag for your TV so it can be picked upPlease feel free to reply back if you still need assistance
Sincerely,
***
Resolution Specialist
Final Business Response /* (4000, 9, 2015/01/14) */
RE: *** ***/Revdex.com Case
Walmart.com received Ms*** ***' rebuttal arising from her original Revdex.com complaintWe apologize for the typographical error that removed Ms***' name from our previous responseWe have confirmed that Ms***' order TV was returned on December 23, In addition, we can assure Ms*** that this is not a common occurrenceHowever, Ms***' concerns regarding the service she received from our *** care associates have been forwarded to the appropriate management groups where corrective action will be takenAs stated in our previous response, due to our privacy policy we are unable to share any details regarding the course of action we make internally towards the *** care departmentWe can assure you that we are making every effort to prevent these issues from occurring in the futureOn January 14, 2015, we emailed Ms*** explaining these details and advised her to contact us if she still needs assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 11, 2015/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked that a member of management to reach out to me via telephone regarding this issueI just feel as if I am being passed *** As stated in the most recent response from *** Mat Walmart.com "feel free to contact us"Why would I take myself through the trouble of calling Walmart.com to be placed on hold and transferred and not talking to the appropriate individual(s) all over againI honestly felt not only disrespected but as if I am not a valued ***If this is all that can be done please dismiss

Initial Business Response /* (1000, 12, 2014/07/31) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms*** ***We will continue to work with Ms*** but need additional time to work toward a resolution of her issue
Final Business Response /* (4000, 18,
2014/08/12) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe contacted the vendor of the futon she ordered who confirmed that they spoke with Ms*** directly and arranged to send her the missing futon legsIn addition, we have confirmed that Ms*** was issued two separate refunds on July 16, for $and July 17, for $to compensate her for the inconvenienceOn August 12, we attempted to call Ms*** at XXX-XXX-XXXX and left her a message explaining these detailsWe reached her on her mobile phone at XXX-XXX-XXXX and she requested our phone number so she could contact us when she is availableAt this time, we have not heard back from her, but we will continue to work with her if she still needs assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 15, 2015/10/20) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her recent Walmart.com orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyMs***'s order was from Entrotek, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns, refunds, shipping and cancellations are handled through the specific retailerPlease note, we do provide the Shipping and Return Policy for each Marketplace Retailer on walmart.com, and the *** is notified at the time of order that they are purchasing the item from the Marketplace RetailerWhen Ms***'s order was placed, the information was instantly sent to Entrotek for fulfillment and her payment information was authorizedHer order was successfully cancelled and the amount that was authorized has been released and should have been returned to her MasterCardFor the inconvenience, a $eGift card was sent to Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/23) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***'s complaint, we reviewed his account records and purchase historyWe have confirmed that his order was delivered at his local store, but could not be foundOn December 22, 2014, we offered to process a replacement or refund for his orderUnfortunately, the order was returned prior to *** ***'s reply requesting for a replacementWe issued *** *** a courtesy $egift card to help him with his next purchaseWe advised *** *** to contact us if he still needed assistanceWe have not heard back from himIn light of this, *** considers this case closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2014/12/23) */
*** received a Revdex.com complaint from *** *** *** regarding the cancelled items of order# ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order history*** ***'s Signature by Levi Strauss & CoBoys' Bootcut Jeans Size: 18, Faded Glory Boys' Piece Long Sleeve Graphic Tee And Woven Shirt Size: 18, Faded Glory Boys' Long Sleeve Camo Crew Tee Size: 6/and Girls' Piece Velour Hoodie and Pant Set Size: 7/were all cancelled due to lack of inventoryWe have contacted *** *** and issued $eGift card for the inconvenienceAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order placement issues for the BouncePro 14' Trampoline with Flex Enclosure during our event dayWe thank you for the opportunity to address Ms***'s
concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have made several attempts to reach Ms*** and we have not heard backIn order to resolve her issue we will need to speak with herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/04) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order a Gold's Gym CycleWe thank you for the opportunity to address her concerns and appreciate the time sh has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe reached out to Ms*** on December 2nd and December 3rd at the number we have on file XXX- XXX-XXXXIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/17) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding an order for a Silhouette Portrait Walmart BundleWe thank you for the opportunity to address Mr*** concerns and appreciate the time he has taken to provide
us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe apologized to Mr*** for the experience he had with his orderMr*** was issued a full refund for the shipping charges and we have issued a $eGift Card for his troublesAlso, we have escalated his concerns to the proper department for reviewAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/03) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that air conditioners have a day return window from the time they are purchasedOn October 3, 2014, we spoke with Mr*** directly over the phoneWe apologized for the confusion and inconvenience he experienced and issued him a courtesy refund for his air conditionerDuring our conversation, we confirmed he no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2015/06/11) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding a recent orderWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyWe were not able to locate any online orders using Mr***' address, phone numbers, or emailNo attachments were attached to the case with any order detailsWe contacted Mr*** requesting for the order number, however, we have not heard back from himAs such, Walmart.com considers this matter closed, but Mr*** can contact us directly to resolve this matter
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My complaint has nothing to do with an order and if they had seriously read my complaint they would know thisI believe this agency purposely withheld processing my refund as a retaliatory act