Walmart.com

Initial Business Response /* (1000, 16, 2014/08/13) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that the Straight Talk card Mr*** ordered was not delivered to himWe issued him a courtesy refund for the $he did not receive at his local retailerOn August 13, 2014, we attempted to call Mr*** at his billing number (XXX) XXX-XXXX since he did not include a call back number in his letterUnfortunately, we were unable to reach himWe sent him an email explaining these details and provided our direct number so he could contact us if he still needs assistanceAt this time, we have not heard back from himIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 18, 2014/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart has returned the remainder of the refund to meI no longer have a complaint

Hello I'm writing in again because Wal-Mart sent the refund to gift cards I NO LONGER have and I need the gift card sent VIRTUALLY like I was offered, please note this on my claim and contact them again!
I already filed a complaint case number ***It has to due with Wal-Mart ripping me off dollarsI received a letter from the Revdex.com stating that they where reaching out to the company for a response but I have not heard anything except Wal-Mart corporate escalations team calling me and leaving me a very rude voicemail and telling me they don't Care

Walmar*** has on several occasions delayed orders I have made for no reasonI am told that billing is investigating me even though I have a very very long history with them and near perfect creditThis just happened again today and I called my *** card to inform them of this and was informed they had approved the use of my cardSo once again for inexplicable reasons they have held up my order

I do quite some shopping on *** since same products with good priceShipping is mostly fast and good
But recently it's so badI had an item opened like half a year agoToday, I got a package with partially opened (like one hand can go through) And one of my items is opened and stolenIt's just a few dollars stuffBut it really sucks
The shipping is by ***Only happened when it's from ***I can get the refund backBut still ridiculousThief in ***? or shipping path?

Initial Business Response /* (1000, 7, 2015/09/29) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his damaged Kebo Deluxe Futon with Memory Foam, BlackWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** has placed several orders for the Kebo Deluxe Futon with Memory Foam, Black that have arrived damagedWe contacted Mr*** and advised him that we needed to research and determine the root cause of the multiple damaged futons before we processed any further replacementsMr*** contacted our *** service team and was issued a replacementWe have spoken with Mr*** and we have refunded him for the entire purchaseMr*** has received the replacement order and advised that he has assembled the item and that there are no further issuesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 9, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
it is settled with grief and weeks of lost time

Initial Business Response /* (1000, 10, 2014/03/26) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed his tablet was delivered on January 23, at 8:53amUnfortunately, his claim was made three weeks past the day return windowIn result, he was directed to Toshiba since his tablet was still covered under the manufacturer warrantyWe called Mr*** at (XXX) XXX-XXXX on March 26, 2014, and offered to help him receive assistance from ToshibaPer Mr***'s request, we provided our number so he could call if he needed our assistanceWe have not heard back from himIn light of this, Walmart considers this case closed
Again, we thank Mr*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/13) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn August 27, 2015, Mr*** placed an order for a Metal Twin BedThis item only includes the frameThe mattress is sold separatelyWe have contacted Mr*** advising of this and provided the link to the adMr*** advised that the ad mentions the mattress is sold separately, however, it can easily be missed since it is located on the second page of the adWe have escalated that to the appropriate team to review and addressFor the inconvenience, we have issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they change the ad, maybe I have done some goodHowever, I still feel I purchased a twin bed 'set'I did not receive a setLive and learn
Final Business Response /* (4000, 14, 2015/09/30) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintThe ad does show in bold that the mattress is sold separately and does not indicate that it was a setWe do apologize for the inconvenience this has caused Mr***In light of these events, Walmart considers this matter closedIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 18, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The item should be titled as a frameIt comes up as a set and when viewed on a mobile format you have to turn pages to see that it comes with no mattressI would like to think wal mart would agree, however, they dont seem to think its an issueMaybe the Revdex.com can offer that suggestion, I tried

Initial Business Response /* (1000, 12, 2014/02/27) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the Gateway Red 17.3" NV76R43u Laptop PC with Intel Core iX-XXXXM Processor, 6GB Memory, 500GB Hard Drive and Windows she did not receiveWe thank you for the
opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have contacted the Fedex team to get details of the delivery of the Gateway Red 17.3" NV76R43u Laptop PC with Intel Core iX-XXXXM Processor, 6GB Memory, 500GB Hard Drive and Windows They have confirmed that it was delivered on November 21, and signed for by B***The package was pounds and in the package contained the computer and flash driveOur records show that she has filed a dispute with her card provider and was concluded that we have won that dispute as the delivery was signed forWe contacted Ms*** via email informing her of this information, but have not heard back from herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 8, 2014/10/10) */
Walmart.com received Mr***'s additional rebuttal arising from his original Revdex.com complaintAfter we reviewed his complaint, we reviewed his Walmart.com account and order historyWe see that Mr*** has a history of returning
itemsUnfortunately, due to this, he will need to dispute the charges with his financial providerIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 10, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart has clearly paid no attention to my complaint and the detailsThere is no "additional rebuttal arising from my original Revdex.com complaint"I never filed two complaints for this matter, this is my only complaint
You guys have failed to successfully comprehend my claimI do have several returns because I have several orders with your businessI have stated, in my original complaint, that I have already disputed the amount with my credit card agencyI lost the dispute because the return receipt you guys provided me stated "cash tender", when I did not receive cashI have stated that previouslyThe manager stated that the "cash tender" was an error and that I would receive my reimbursement of $on my original form of paymentMy original form of payment was on my Wells Fargo Visa credit card accountI never received that credit because she probably never processed itI assume that she pocketed the cash when I walked awayI would have believed her if she was not taking minutes to process my return, even though I had an invoice and my credit card that I used to pay for the online orderI can no longer dispute it with my credit agency because it is out of date and there is nothing they could doThey have stated it is the error of the merchant and that the merchant should manually reimburse me nowThere is no way I would receive cash on a $return from a credit card orderWalmart Online needs to think that one through and read my complaints carefullyYou can send me a reimbursement check of $to my address
*** ***
*** XXXXX
Final Business Response /* (4000, 17, 2014/12/22) */
Mr***,
As stated prior, we will not be refunding for this itemWalmart considers this matter closed
Sincerely,
***
Final Consumer Response /* (4200, 19, 2014/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Never received my refund

Initial Business Response /* (1000, 10, 2015/02/04) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the fulfillment delay of her photo order#XXXXXXXXXXXXX for the 11- 8xPhoto Calendar, MonthWe thank you for the opportunity to address Ms***'s concerns
and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe escalated Ms***'s issue to the management team of Walmart Supercenter *** of *** *** We were advised that there were many stores in the Glenville that experienced equipment issues and delays during the holiday timeMs*** has been contacted by the management team and has been issued $gift card for her inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/03/09) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his refund request for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyWe contacted Mr*** and advised that due to his return history, his account has been closedAs such, any future orders will be canceled
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to know how returning one or two items is an issue?
Final Business Response /* (4000, 10, 2015/03/26) */
Walmart.com received Mr*** ***' additional rebuttal arising from his original Revdex.com complaintOn March, 4, Mr*** was refunded $We contacted Mr*** and advised that due to his return history, his account has been closedAs such, any future orders will be canceledWalmart has nothing further at this timeWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com
Final Consumer Response /* (2000, 12, 2015/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/11/03) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent Walmart.com photo orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn October 11, 2015, Mr*** placed an order for High Quality PrintsWe're sorry to hear the photos arrived damagedWe have addressed Mr***'s feedback regarding his experience at his local Walmart store and have also forwarded his concerns about the damaged photosWe have issued a full refund for the photos and provided Mr*** a $eGift Card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/23) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of his issue
Initial Consumer Rebuttal /* (3000,
12, 2014/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Sir/Madam,
Thanks for taking care of my case
I recieved an email from Walmart *** ***, but their offer is not clear to me
Also, I don't know how can I return the damaged TV, is to the store or ship it back?
I replied to them but didn't get a response yet
Thanks again and have a nice day
*** ***
Final Business Response /* (4000, 14, 2014/05/29) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the LG Refurbished 50LNXXXX XX" 1080p 120Hz LED HDTVWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** received the LG Refurbished 50LNXXXX XX" 1080p 120Hz LED HDTV damaged and requested for a replacementBecause the LG Refurbished 50LNXXXX XX" 1080p 120Hz LED HDTV is out of stock, we are unable to issue a replacement and therefore a refund was processedWe contacted Mr*** and offered a comparable TVAn Egift Card was issued to Mr*** for the difference in price, so he can place the new order for the comparable TVAdditionally, we have arranged to have UPS pick up the damaged TVAs such, Walmart.com considers this matter closed
Again, we thank Mr*** his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 16, 2014/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Sir/Madam,
I really appreciate your help in resolving this issue
Also, I would like to thank *** from walmart customer relations for the prompt response and the efforts that were made to resolve this isssue
I have accepted the offer and placed an order for a comparable TV and returned the damaged TVJust waiting for a refund for the returned TV, which I expect will not be an issue
Thanks again for every one who was involved to resolve this issue
***

Initial Business Response /* (1000, 5, 2014/12/29) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
On December 29, 2014, we issued *** *** a refund of $for his new order *** to price match his original order ***On this day, we sent *** *** an email explaining these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, *** considers this case closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 7, 2015/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2014/03/14) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** *** regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe received information from our fulfillment team who confirmed they scanned and shipped out 8gb models of the Visual Land tabletsMs*** claimed she spoke with walmart.com about the issue, but there are no records or logs in our data base confirming thisThe only claim we received from her is from this Revdex.com complaint that was filed on 2/27/Her tablets were delivered on 11/2/Unfortunately, her Revdex.com claim is days from the date she received her orderDue to the time that has elapsed, we are unable to process a return for her since her order is days over the day return windowWe advised her to contact Visual Land regarding her technical issues and the wrong models that she claimed was inside her packagesIn light of this, Walmart considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2014/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know why they don't have record of my contact with them..sounds kind of weird..I guess they wouldn't want to show that they are selling bad productsI am REALLY upset with thisYes the boxes of these tablets say 8GB, I did not say the boxes didn't say thatInside my tablet it says capacity is 4GBSo what is up with that if they are 8GB? Why should Visual Land have to fool with this when I did not purchase these from them? Sometimes you don't notice things right away with electronicsThey start working so badly, pretty quickly, and I checked the GBs inside and it was half the amount it was supposed to beSo Wal-mart can't even make this somewhat better with 32GB cards for these tablets since they will not fix their problem? This is ridiculousI guess a big company like Wal-mart can bully it's customersI don't appreciate being talked down to and made to look like I'm trying to get something out of nothingThese tablets are HORRIBLEWhy sell horrible products?! Your customers are NOT going to be happy with themThese things won't hold a charge, you can only fool with them for about an hour and they go from full to empty on the battery, the headphone jack malfunctioned on mine, and like Wal-mart said, we've only had them daysIs that the end of the tablet life? Less than months?! My child's tablet wasn't even the same system on it as mine and my mom'sI bought of these, and they're all badDoesn't sound like a malfunction issue, sounds like a quality issue
Final Business Response /* (4000, 11, 2014/04/04) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Ms*** ***'s rebuttal arising from her original Revdex.com complaint
After reevaluating Ms***'s issue, we have confirmed there were no additional details that would allow us to accept her tablets for returnMs*** would need to contact the manufacturer Visual Land for further assistance with her manufacturer warrantyIn light of this, Walmart considers this case closed
Again, we sincerely apologize for the inconvenience Ms*** experiencedIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 13, 2014/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Actually *** M doesn't know what he's speaking about, as my "claim" got escalated to a different department and someone there told me they would refund

Initial Business Response /* (1000, 12, 2014/05/27) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of his issue
Initial Consumer Rebuttal /*
(3000, 14, 2014/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response does not address the issues
1) advertised delivery dates vary significantly from order acknowledgement
2) refusal to accept order cancellation within minutes of order acknowledgement because of unsatisfactory expected delivery
3) advised that order couldn't not be cancelled because it was too far into the ship cycle( minutes after placement?) and order did not physically ship until days later
REMEDY: I am just looking for corrective action to their deceptive and misleading ads on walmart.com and unresponsive customer service
Final Business Response /* (4000, 16, 2014/06/17) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After reviewing the listing of the tires, we confirmed the words "as soon as" listed by the dateThe date generated is a calculation of the fastest shipping method along with our inventoryIn addition, we confirmed the words "Pick Up As Soon As" is displayed in the pop up box that is generated after clicking on the "Check My Stores" buttonOn June 17, 2014, we attempted to contact Mr*** at (XXX) XXX-XXXXbut have been unable to speak with him directlyWe sent him an email with these details and advised him to contact us if he still needed assistanceUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Final Consumer Response /* (4200, 18, 2014/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I find their response untruthful
1)Never received a call..no voice mail left
2)Never received email from wlamart.com
This rediculous response has taken far too long
Walmarts sales ads continue to be misleading and their customer service practices regarding order cancellation are unworkable
It is obvious that Walmart is not interested in improvementI have already decided I will not use Walmart in the future, but was hoping they would take constructive criticism to better their operations,, I was wrong
YOU MAY CLOSE THIS FILE as Walmart continues to take a defensive stance here and is not amenable to opening their minds
I will file further with FTC

Initial Business Response /* (1000, 10, 2014/02/18) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his order that was returned in storeWe thank you for the opportunity to address Mr***’s concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***’s complaint, we reviewed his Walmart.com account and order historyThis was handled by our department through a separate caseMr*** purchased items; a Sesame Street Elmo Toddler Bed, a Sesame Street Scribbles 4-Piece Toddler Bedding Set, and a Disney Jake and the Never Land Pirates Toddler BedHe has stated his sister returned all items to their local store, but no refunds were givenWe contacted the store and they have advised that a refund was given for the Disney Jake and the Never Land Pirates Toddler Bed and the Sesame Street Elmo Toddler BedThe Sesame Street Scribbles 4-Piece Toddler Bedding Set was not refunded in store because they could not scan in the item, and therefore returned it back to usWe have spoken to the claims department at the store and they informed us that two refunds were given for the Disney Jake and the Never Land Pirates Toddler BedIt was refunded via cash in store and through Walmart.comWe are working with our billing team to research if a recharge is needed for the double refund and will contact Mr*** once we have the detailsOur records show that the Sesame Street Scribbles 4-Piece Toddler Bedding Set was returned back to us, but no refund was given, so we have issued a refund in the amount of $for the itemThe claims department at the store *** where his sister return the items has provided us the signed receipts that were signed by his sister when the cash refunds were given for two items she returnedWe have issued all refunds for Mr***’s orderMr*** wanted to know why the refund was not processed back to his card that was usedWe advised him if his sister did not have the card with her, they could not process the refund back on his card, and therefore issued cash refundWe have tried to work with Mr*** and offered to have them return the cash refund they received, so we can process the refund to his card as he initially wantedIn light of these events, Walmart considers this matter closed; however, Mr*** can contact us directly if he has any questions
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 11, 2014/08/21) */
RE: *** Hee ***/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing an incorrect listing of coffee filtersOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand that Ms*** was inconvenienced after she received the correct amount of the coffee filters from her local Walmart storeThat is why we have arranged to send her a one-time courtesy $egift card matching the cost of the units of pack coffee filters during the time she place her orderOn August 20, 2014, we attempted to reach her at (XXX) XXX-XXXX, but she was not availableWe were able to reach her through her email address and received a reply back from her that she accepted our offerIn light of this, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2014/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com for your helpThe store I went to was very unhelpful and the customer service reps I spoke to over the phone absolutely refused to honor their pricing online
I accept Wal-Mart's response since I will be able to obtain the products I originally ordered without incurring an additional expense
All businesses should honor their advertising, especially if the advertisement is still being displayed at the time of pick up

Initial Business Response /* (1000, 10, 2014/12/12) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** ***' complaint, we reviewed her *** account and order historyWe have confirmed that per *** ***' received a replacement under order *** for her original order ***Most importantly, we have forwarded *** ***' concerns regarding the negative experience she received with her past orders to the appropriate department to help improve our service qualityOn December 12, 2014, we sent *** *** an email explaining these details and advised her to contact us if she had any follow up questions or concernsIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us she has any follow up questions or concerns
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Ms*** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOn September 15, 2015, Ms*** placed an order for two Simmons Beauty Sleep Foldaway Guest Cots for same day pickup at her local Walmart storeUnfortunately, the store selected only had one in stockIf an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original locationIf an item is sent from a distribution center, a new order is createdIn this case, we had to create a new order and the second cot was shipped to the storeOn September 25, 2015, a second order was placed for another cot for same day pickupA new order was created for that one as well and the cot was shipped to the storeWe have issued a full refund for the duplicate order and sent Ms*** a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com