Walmart.com

Initial Business Response /* (1000, 5, 2015/08/10) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyOn July 30, 2015, Ms*** placed an order for a Boost Moto G Prepaid SmartphoneShe had requested to cancel, but the order never cancelledWe have escalated this to our engineering team as the order was stuck in order statusOur engineering team has pushed the order to cancelledThe hold should fall off Ms*** method of paymentFor the inconvenience, we have issued Ms*** a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had to go through you all to force walmart to cancel my orderI have been requesting walmart to cancel my order since July 30, when I bought to merchandise that I ordered for same day delivery within their store; futhermore, I had to call them for the dollars gift card because it wasn't attached to the email that stated that they were issuing me a dollars gift cardThank you Revdex.com for your help

Initial Business Response /* (1000, 10, 2014/11/28) */
*** received a Revdex.com complaint from *** *** *** regarding her issue with a refundWe thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyOur records indicate *** *** was mailed a check on November 12th for $We apologize for the inconvenience this has caused herWe have also issued her a $eGift Card for her troublesAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2014/12/01) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***' concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***' complaint, we reviewed his *** account and order historyWe have confirmed that *** ***' order was delayed due to being backorderedOn November 28, 2014, we sent him an email apologizing for the inconvenience and assured him that his concerns with the service he received from our customer care group were heardAs a courtesy for the inconvenience, we issued *** *** a $egift card under order ***We advised *** *** to contact us back if he still needed assistanceIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 7, 2014/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In his response letter he only appologize for only one of the cancelations and does not have one date that corresponds with my issuesI feel like he didn't take amyte to review my complaint
Final Business Response /* (4000, 12, 2014/12/16) */
RE: *** ***/Revdex.com Case
*** received *** ***' rebuttal arising from his original Revdex.com complaint
After we received *** ***' complaint, we reviewed his *** account and order historyWe have confirmed that the $egift card we sent him was sent to an incorrect email addressOn December 14, 2014, we issued *** *** a $egift card under order ***We advised *** *** to contact us back if he still needed assistanceWe have not heard back from himIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Final Consumer Response /* (2000, 14, 2014/12/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I took the $gift card cause I believe they really didn't care about me or my inconvenienceThanks Revdex.com you guys are awesome wish I could say the same about wal mart!

Initial Business Response /* (1000, 16, 2014/12/24) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding not receiving the promotional $for the PlayStation 500GB Console (PS4)We thank you for the opportunity to address Ms***'s concerns and appreciate the time
she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyFor *** satisfaction I have issued $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 19, 2014/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the $gift card as promised

Initial Business Response /* (1000, 10, 2015/05/06) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe confirmed that Ms***'s order was delivered to her residenceWe also confirmed that her gift cards were redeemedDue to this information, Ms*** would need to dispute the charge with her credit card providerOn May 5, 2015, we notified Ms*** of these details and advised her to contact us if she still needs assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/02) */
Walmart.com received a Revdex.com complaint from *** *** regarding her order for her order she placed with WalmartWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe would like to apologize to Ms*** for the inconvenience she experienced with her orderOur records indicate Ms*** was issued a $refund on December 23rdWe also issued her a $eGift Card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/09) */
RE: ***/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address *** concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** complaint, we reviewed his Walmart.com account and order historyOn October 9, 2014, we communicated with *** directly and apologized for the inconvenience he experiencedOn October 8, 2014, we issued him a refund for the Mainstays curtains and Soap that was not delivered to himThe refund will be credited back into his original method of payment within 3-business from the time it was processedIn addition, we sent *** a courtesy $egift card under order *** to compensate him for the inconvenienceDuring our communication with ***, we confirmed that the issue would be considered resolved after he receives the refund we processed and the $egift cardIn light of this, Walmart.com considers this case closedHowever, *** is more than welcome to contact us back if he has any follow up questions or concernsIn light of this, Walmart.com considers this case closed
Again, we thank *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/16) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing *** ***'s complaint, we forwarded his concerns to the *** support groupWe have made arrangements to have the *** support group contact *** *** directly to resolve his issueOn December 16, 2014, we notified *** *** that the *** support group will be contacting him directly to assist him with his issueIn light of this, *** considers this case closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2014/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a phone call and email from the promotions company and the matter was resolved amicablyI appreciate ***'s timely response after I opened the Revdex.com issueI hope *** uses this as an opportunity to assist other consumers such as myself in the futureThis matter and complaint can be closed
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2014/07/31) */
RE: *** ***/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Mr*** concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand that Ms*** was inconvenienced after she received the correct amount of the crates she orderedThat is why we have arranged to send her a one-time courtesy egift card that will cover the cost of the crates she did not receiveOn July 31, 2014, we attempted to reach her at (XXX) XXX-XXXX, but she was not availableWe left her a detailed message to call us so we can complete our arrangement to send her the courtesy egift card and will do so upon hearing back from her
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 6, 2015/06/15) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn May 30, 2015, Ms*** placed an order for a $Egift CardWe had a recent issue where Egift cards were not set up correctly and therefore the checkout was also incorrectWhen the order was placed, the payment information was authorized in the amount of $Typically, when an order is not processed, the authorization hold is reversedThe time frame for the hold can vary depending on the bank's policyHowever, since the order was not properly canceled, the authorization may not have been released in a timely mannerAs of 6/10/2015, the order has been canceled and we have faxed a request to the financial provider to release the amount that was authorizedFor the inconvenience, we have issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/21) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his lost/stolen $Red Panda Walmart Gift Card of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has
taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyPer Walmart.com's Terms and Conditions we cannot offer refunds for this gift cardMr*** will need to file a police report for the lost/stolen gift card and dispute the charges with his Credit Card Provider or Financial InstitutionAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
hi thank you for the same response as before.still I dont understand who is my financial institution.because I paid this transaction through walmart gift card(only 15$ from amex debit card)
2nd thing you guys not ready to provide my tracking no and gift card number
Final Business Response /* (4000, 12, 2015/03/12) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintThe three gift cards used as payment on this order were issued by a Third Party Provider called CashStarWe do not have visibility to those cards or to who sold them and do not support them from a *** service standpointThe gift card the *** purchased from Walmart.com was used in a storeWe recommend Mr*** file a police report concerning the store use of the cardIf Mr*** obtained the payment gift cards by paying for them with a credit or debit card he can go back to that financial institution and open a dispute, or possibly contact the issuer of the original cards for further researchThere is no tracking on the order as Mr*** did not select Fed Ex delivery and the order was shipped USPSMr*** will need to contact CashStar *** service for resolutionBut if Mr*** did not get the cards directly from CashStar they will not be able to assistCashStar eGift Card *** Cr: X-XXX-XXX-XXXX from 8:AM to 8:PM EST Monday through FridayWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** J
Walmart.com
Final Consumer Response /* (4200, 14, 2015/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
still you guys never told me where is my money any way thanks for your effort to brain washing me

I placed an order on April 3rd, never received it, I called and they claim the freight company lost the package, I placed the order a second time and still have not received it, I talked to the freight company and they have not received a pickup request from WalmartSeveral employee's I talked to at walmart * *** have lied to me and said yellow freight has my order and it is on it's wayYellow freight said they still have not gotten a pickup request for my order

Initial Business Response /* (1000, 10, 2015/04/01) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his refund request for PUT order#XXXXXXXXXXXXXWe thank you for the opportunity to address ***'s concerns and appreciate the time he has taken to provide
us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe partnered with Wal-Mart Supercenter *** of *** MD for resolutionMr*** was refunded $at the store on March 19, Mr*** has emailed back and confirmed he received the refundAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/04/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I thank *** helping to close the issue and I am completely satisfied with the resolutionI thank Revdex.com for providing the excellent service to the consumers like meKeep it up
Thanks a Lot,
***

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 26, 2015, Ms*** placed an order for two Full Motion TV Wall Mounts to be shipped to her local storeDue to a delay in transit, the order did not arrive by the expected delivery dateA replacement order was placed with the item shipped to her homeUnfortunately, this order was lost in transitWe have tried to reach Ms*** several times to discuss this issue at *** and via email, but have been unsuccessfulAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the phone records to prove I never received any callsAlso, I have proof that I was on the phone with Walmart.com on separate occasions about his matterOver an hour every time I called! Never once was I told the details of it being delayed, or lost in transitTherefore, the statement from Walmart is a complete fallacyI would be more then happy to provide my Verizon phone records for ***, as well as emails
Final Business Response /* (4000, 9, 2016/01/22) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintUpon receipt of her rebuttal, we made a number of attempts to reach Ms***(***) ***-*** appears to be a non-working numberWe also attempted to reach her at (***) ***-*** as well as via email, but have been unsuccessfulWalmart.com considers this matter closed at this time but we encourage Ms*** to contact us directly if she needs assistance
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 11, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not acceptable

Initial Business Response /* (1000, 10, 2014/04/24) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her 5- Graco - Nautilus 3-in-Multi-Use Car Seats, Bravo that are currently on the recall listWe thank you for the opportunity to address Ms***'s concerns and
appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyAll recalls are handled at store levelMs*** has advised me that her local store of F* has cared for her with all 5- Graco - Nautilus 3-in-Multi-Use Car Seats, BravoAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to a Playstation Plus Membership orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***' complaint, we reviewed her account and order historyHer initial order was cancelled due to an address conflict with her Paypal accountShe attempted to reorder but the membership was no longer on saleMs*** has placed a new order and as a one-time courtesy, we have adjusted the price down to the sale priceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/19) */
RE: *** *** / Order #: XXXXXXXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After reviewing Mr***'s account records, we have confirmed that he received a PayPal refund for his order on March 7, The PayPal refund identification number is 5GXXXXXXXXXXXXXXXOn Tuesday, March 18, 2014, we attempted to contact him via phone at (XXX) XXX-XXXX, but no one was availableWe wanted to inform him about the refund that was processed to his PayPal account and check if he still needed assistanceWe left a message on his messaging system and sent him an email to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyMs*** did not have her order information, however we were able to locate two ordersHer first order XXXXXXXXXXXXX was placed on November 5, This order was delivered to her at her home on November 16, and was days past the estimated delivery dateThis order was fully billedDue to the delay in the shipment while in transit on the first order placed, Ms*** placed a second order (#XXXXXXXXXXXXX) on November 12, This order was cancelled and never billedWe spoke with Ms*** and she has advised us that she returned an order but did not provide the order numberWe have requested that Ms*** supply documents: bank statements and return tracking information but we have not received thisIf there is additional information regarding this order, we would need her bank statement and tracking information in order to fully investigateAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only proof I have is the charges against my bank account, there is other very private information on these statements I do not want to share with Walmart, the order and and tracking infowere returned with the 2nd freezerI do not know what to do at this point to give them the info they want
Final Business Response /* (4000, 14, 2016/01/25) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintWe attempted to contact Ms*** via phone and email to discuss this further but have not received a responseAs we previously advised, we will need to review a copy of Ms***'s statement and we also need the tracking information of the freezer that she sent backMs*** has not been able to provide us with this informationIn light of these events, Walmart.com considers this matter closed at this time but we encourage Ms*** to contact us if she would like to discuss this further
Sincerely,
***
Walmart.com
Final Consumer Response /* (2000, 16, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received payment back to my account last month, I tried to message them and thank them and let them know all is resolved but they keep messaging me about this issueBut I am satisfied for this reason

Initial Business Response /* (1000, 10, 2015/09/01) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe contacted Ms*** and confirmed she was refunded $on August 11, back onto the original method of paymentDue to her return history, her account has been closedAs such, any future orders will be canceledAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/06) */
Walmart.com received a Revdex.com complaint from *** *** regarding his issue with an order he placed on January 23rd We thank you for the opportunity to address Mr***’s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***’s complaint, we reviewed his Walmart.com account and order historyMr*** placed an order for Petite French Green Lentils, Pack of This order was purchased through Unbeatable SalesMr*** was charged $in shipping feesWe contacted Unbeatable Sales and they advised us this order was shipped to a PO Box and that was the correct shipping chargeThey issued a $refund to Mr***, and we issued a $eGift Card for his troublesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time
Sincerely,
*** ***
Walmart.com
Final Consumer Response /* (2000, 12, 2014/02/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)