Walmart.com

Initial Business Response /* (1000, 14, 2014/12/05) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***' concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***' complaint, we reviewed his *** account and order historyWe have confirmed that a refund check was processed for *** ***' product that was canceledOn December 3, 2014, we notified *** *** of these details and issued him a courtesy $egift card under order ***In light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2014/03/20) */
RE: *** ***/ Revdex.com Case: # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback
and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe have contacted FedEx to receive details of her order deliveryThey have confirmed that it was delivered on December 23, 2013, at 2:32PM and signed for at her residenceEach package weighed pounds, which included the RCVA inch TabletDue to this information, we are unable to issue her a refund for her orderWe attempted to call Ms*** at (XXX) XXX-XXXX and left her a messageWe also sent her an email under incident XXXXXX-XXXXXX and advised her to contact us if she still needed assistanceWe have not heard back from herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This information is incorrectI have spoken with *** and he stated to me their was nothing he could do to help meI asked him why a tracer was never started even after I was told it wouldHe then stated to me that he would start a tracer and give me a call back with the updatesU never got a call back so I contacted *** back today and he told me that fedex denied the claimHe then went on to give me the incident number and tracking number and told me to contact fedexI contacted Fedex and I would told that walmart never sent a tracer in regards to my missing packageI was informed that walmart never contacted then in regards to this packageThe only person they received a contact from was myselfIf you contact fedex and give them the tracking number XXXXXXXXXXXXXXX and they would tell you walmart never contacted them about a missing pacakage
Final Business Response /* (4000, 9, 2014/04/11) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Ms*** ***' rebuttal arising from her original Revdex.com complaintAfter reevaluating Ms***' issue, we have confirmed that a trace was not required since her package was delivered and signed for at her residenceOnce we confirm a package is delivered and signed for at the correct shipping address, the issue no longer falls under our area of responsibilityAs a result, we recommended that she contact her credit card provider to dispute the charge for her orderIn addition, although the package was no longer under our area of responsibility, we reached out to FedEx on March 24, 2014, to initiate a traceUnfortunately, FedEx was unable to complete a trace since the delivery was made well before the date she submitted her Revdex.com complaintIn light of this, Walmart considers this case closed
Again, we sincerely apologize for the inconvenience Ms*** experiencedIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 11, 2014/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information that is being provided now it different then what I was told by Mr***When I spoke with him he informed me that he was going to initiate a tracer and contact me backI never heard back from him so I contacted him back and he explained to me that FedEx was going to contact me in regards to this tracerHe stated that FedEx replied back to him on March staying that it was too late to start a tracer which in incorrectI spoke with him after March and he told me that he have yet to start the tracer so j know that information he provided is not rightI also contacted FedEx myself and spoke with the tracer department and was informed that no one never called to start a tracer on this packageIf you contact FedEx they would provide you with that same infoI called them today again and was told they hadn't received nothing about starting a traceAll of the things Mr*** is saying is not true and FedEx would say the sameThe reason I have not called my credit card company is because I also used a gift card to pay for a portion of my orderHow would I get that gift card back?

Initial Business Response /* (1000, 10, 2015/10/02) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the *** inflatable she had purchased on September 16, We thank you for the opportunity to address Ms***'s concerns and appreciate the time
she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that the order was placed for pick up at her local Walmart store the same dayUnfortunately, when the store went to fulfill the order, it was out of stockWhen Ms*** tried to reorder the item for delivery to her house, it was out of stock online as wellMs*** was able to purchase the item from another retailer and was reimbursed for the cost by WalmartAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Executive Escalations

Initial Business Response /* (1000, 10, 2014/12/18) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***'s complaint, we reviewed his account records and purchase historyWe have confirmed that *** ***'s order is being delivered to his address on December 18, On this day, we have issued him a courtesy $egift card under order ***We advised *** *** to contact us if he has any follow up questions or concernsWe have not heard back from himIn light of this, *** considers this case closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2014/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We finally received the product on Dec 18th as promised by WalmartAlong with that we also received a $gift cardConsidering the circumstances I think this is a low settlement, but I'm happy that they finally decided to fulfill the order before the holidayOver all, I'm pleased and I'll accept this settlement and I hope that this experience will be helpful for others in similar situationI can only wish that Walmart improve their process for handling holiday shopping and consumers in the future
Thanks a lot for your help with this caseKeep up the good work
Best regards,
***
P.SThe Grinch didn't steal the Christmas after all, at least not this year ;-)

Initial Business Response /* (1000, 6, 2015/01/18) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com Rebuttal from Ms*** ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
On January 15, 2015, we attempted to contact Ms*** at (XXX) XXX-XXXX to assist her with her issue and left her a voice message to call us directlyWe also sent her an email to contact us directly if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On Jan 15th *** left a message with a call back number of XXX-XXX-XXXX I returned his phone call that evening as well as on the 16th no one picked up the line it only gives an option to leave a voicemail so I didOn that same day I received an email from walmart cancelling my return order, I responded back saying that the item still needs to be returnedI get a response stating that Seko should be contacting me to schedule a pick up time for the itemIts now January 20th and I have not received a phone call from seko or a phone call back from *** I emailed *** on the 20th and received no response so I emailed him again on the 21st of Jan and called and left multiple messages and called wal- mart *** service as well explaining the situation AGAIN FOR THE 10TH TIME!!and was told that no manager was available to speak to me and they sent my call to the cue to receive a call back from a manager/supervisor within 24-48hrsAfter that call I get an Email from Bryon and a missed call & a message stating that Seko will contact me ASAP, again I call back multiple times, no answer and still no phone call back! SO NO THIS ISSUE IS NOT CLOSED I AM STILL GETTING THE RUN AROUND FROM WAL MART.COM THE ITEM IS STIL IN MY HOME WAITING TO GET PICKED UP!! ALL I WANT IS MY REFUND IVE DEALT WITH THIS FOR WAY TOO LONG FOR IT TO BE HANDLED IN SUCH A MANNER!
Final Business Response /* (4000, 10, 2015/02/09) */
Walmart.com received Ms***' rebuttal arising from her original Revdex.com complaintI followed up with Ms*** on February 6, to discuss this furtherPer our discussion, I issued a refund for the headboard and initiated a pickup request through SekoSeko has confirmed they received our request and Ms***' tracking numbers are WMXXXXXXXXXR and WMXXXXXXXXXRSeko will be reaching out to her directly to schedule a pick upIf she needs further assistance, she is welcome to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/21) */
RE: *** *** / Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we have reviewed her account records, we reviewed her Walmart.com account and order historyWe were unable to locate the two $return shipping charges that she claims she was billed forWe made multiple attempts to reach out to her on August 20, and August 21, via phone at (XXX) XXX-XXXX and email, but she was not availableWe left her a voice and email message to send us her bank statement reflecting these charges so we could better assist herWe also provided our direct number so she could contact us directlyUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she would like us to address any of her questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 14, 2014/10/09) */
Walmart.com received *** additional rebuttal arising from her original Revdex.com complaintWe would like to apologize to *** as she did not receive her $eGift Card that was issuedWe have resent the card today
Again, we apologize for the inconvenience this has caused herIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2014/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The gift card was issued

Initial Business Response /* (1000, 10, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Mr*** *** in regards to a defective television he purchasedWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with
his feedback and comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyWe contacted Mr*** and he informed us that the issue had been resolvedMr*** received a new television at the sale price as he requestedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/09/25) */
Walmart.com received a Revdex.com complaint from Ms*** in regards to her refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyWe processed the refund as requested and issued a $eGift card as compensation for the inconvenience she experienced with her orderAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded me backThey should remove items from the website that they no longer make so other customers don't have to deal with that

Initial Business Response /* (1000, 10, 2015/11/07) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to an issue with her accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOn October 25, an unauthorized order was placed using the Savings Catcher balance that Ms*** had accruedWe have advised Ms*** that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the futureCustomers are responsible for keeping their account login information safeAs a one-time courtesy, our Savings Catcher team removed the eGift Card associated with Ms***'s account and Ms*** was issued a new gift card for the $that was used without her authorizationAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8:30am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/05/27) */
Walmart.com received a Revdex.com complaint from *** *** regarding her orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments
After we
received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe issued Ms*** a refund in full for $to her original payment methodWe apologized for the inconvenience this caused herWe emailed Ms*** and have not heard back from herIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
received the refundThank you

Initial Business Response /* (1000, 16, 2014/09/25) */
RE: *** *** /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that that Ms*** was not issued a refund for her Elise Youth Bunk Slats and Elise youth Bunk Bed Headboard and Footboard that were returnedWe notified our billing group of Ms***'s issue and processed a refund of $for these items on September 22, Ms*** would need to sign the affidavits that were emailed to her in order for the refund to be completedOn September 25, 2014, we notified Ms*** to sign the affidavits we emailed to her so her refund could be completedWe provided our contact information so Ms*** could contact us if she still needed assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 18, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
I have had numerous contact with Walmart's Corporate office regarding my dispute, and Walmart wants me to sign these affidavits in order to return the rest of my refund of
$182.98, and wait until November to give Walmart time to expedite my returns and provide me my refund
First, Walmart has not taken responsibility for losing parts of this bed and leaving my grandchildren without beds
Second, Walmart has taken up my time and money to provide me the refund I am owed, and now they are claiming to pick up the bed and provide them adequate time to process my refundGiven my experience with Walmart what guarantee do I have that the bed being picked up parts will be missing and Walmart once again will not abide to the contract because they lost the bed in the process and again months will go by and I am still waiting for my refund./
I can return the parts of the bed directly back to the store where it was picked up when I receive my refund first, otherwise this case will remain open
If you have a better idea on how to resolve this issue I am willing to resolve this case quickly
PS if you need a copy of Walmart's contract, please let me know
Respectfully,
*** ***
Final Business Response /* (4000, 39, 2015/01/05) */
RE: *** ***/Revdex.com Case
Walmart.com received Mr***'s rebuttal arising from her original Revdex.com complaint
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe confirmed that we correctly refunded Ms*** for her orderWe have included a summary of our billing transactions outlining the charges and refunds of her credit card for this order
8/27/billed $
9/15/refunded $
9/23/refunded $
11/1/refunded
12/17/billed $
12/20/refunded $
8/27/$+ 9/23/$+ 9/23/$+ 11/1/$= $
$- 12/17/$= $
$+ Refund 12/20/$=
On December 26, 2014, we notified Ms*** about these detailsIn light of this, Walmart.com considers this matter closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 44, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I send in proof of my transactions as well with bank statements and proof that walmart recharged my bank account for money they are claiming they refunded me
What additional proof do you need when you can see on 12/17/they billed me for a box they have not picked up yet and are making excusesThis has gone on long enough and this case is not closedWalmart is a Corporation that feel's they can abuse their power on us Civilians
please review my case with the attachments I sent the last time and you can see that Walmart continues to owe me
$
RESPECTFULLY
*** A***

Initial Business Response /* (1000, 10, 2014/12/30) */
*** received a Revdex.com complaint from *** *** *** regarding his refund request for the Mario Kart (Wii U) of order#***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he
has taken to provide us with his feedback and comments
After we received *** ***'s complaint, we reviewed his *** account and order historyWe have refunded *** *** $at his request and for the inconvenience processed $eGift cardAs such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2015/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, Walmart has satisfactorily dealt with my complaintI had personal correspondence with Walmarts' Executive Escalations divisionWhether Walmart made an honest mistake in taking my on-line order claiming the item was in stock or whether it was a questionable business practice has not been answeredI would urge businesses and the Revdex.com to encourage businesses to NOT complete on-line purchases unless the customer agrees to later shipment/deliveriesThat, by the way, is the norm with purchases made through *** That should be standard practice

Initial Business Response /* (1000, 5, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to an issue with her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***' complaint, we reviewed her account and order historyUnfortunately, due to a delay in transit, Ms***' order was not delivered by the estimated delivery dateWe have issued a full refund for the order as requestedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wal-Mart has successfully refunded the money from this orderUnfortunately it took me writing this review and complaint to get them to respondI really appreciate it!

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After
we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn December 4, 2015, Ms*** placed an order for two $Walmart Gift CardDue to a delay in transit, the cards did not arrive by the expected delivery dateWe apologize for any inconvenience that this has causedWe have tried to reach Ms*** several times to discuss this order at (XXX) XXX-XXXX and via email, but have been unsuccessfulAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/07) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her damaged shipment and order chargesWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe spoke with Ms*** and she advised she is requesting to be refunded for the Natural Liquid Detergent because the container was damaged, leaked and deemed unusableMs*** also advised she was double billed for the orderWe refunded Ms*** $back onto her original method of payment as promised for the damaged Natural Liquid DetergentMs*** searched further and confirmed and verified that she was only charged once in the amount of $I advised Ms*** that there was a delay in processing her bill because we only bill once all items have been shippedI also advised Ms*** that when she placed the order on July 16, we received an authorization hold for the full amount so that when all of the items shipped we would not have any payment issuesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/03) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the order that was not picked upWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** purchased a Elissa 7-Piece Patio Dining Set, Seats that was supposed to be picked up to be returned to usShe was promised that someone would pick it up, but no one hasWe have escalated this over to the appropriate department for reviewAdditionally, we have researched the order and see that the carrier SEKO has provided us with a tracking number for the returnWe have notified Ms*** and issued a $Egift Card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe do apologize that Mr*** did not receive his itemWe have processed the refund in the amount of $into Mr***'s paypal accountFor the inconvenience, we have issued a $Egift Card, so he can place a new order for the itemAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/05) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the lost in store Skywalker Trampolines 16' Round Trampoline and Enclosure of order#XXXXXXXXXXXXX and his price match issuesWe thank you for the opportunity to address
Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** has been refunded $for order#XXXXXXXXXXXXXWe spoke with Mr*** and advised him that we would honor the Skywalker Trampolines 16' Round Trampoline at $Mr*** placed new order#XXXXXXXXXXXXX and this order has been adjusted $As such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 6, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 13, Ms*** placed an order for a SCEPTRE LED Class 720P HDTVWhen the order was placed, her payment was authorized in the amount of the orderMs*** contacted us and requested to cancel the orderHowever the order was too far into processing and could not be canceledThe TV was shipped and Ms*** was charged for itSince she was no longer interested in the order, a full refund has been issued for the amount that was collectedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is not how it wentI placed my order it never got shipped I called them them the day it was suppose to arrive and they said my order was stuck in processing because there was a glitch in there systemAt that point, they told me they would cancel itI ordered the tv on the 13th was suppose to be at store on the 17th up until the 17th it still said processing so I called up and they said would cancel it
The money instantly went back on my cardThen on the 19th the money was taken back off my card and I called they said they shipped the tv and I would have to wait for it to get to the store and call them back and could cancel itA few days later it arrived at the store so I called them back like they said and then they told me I had to wait weeks to show no one was going to pick it up
I called a couple more times because I got a different story or excuse every time not only until I reported it to the Revdex.com did I get any kind of helpFrom the time I ordered the tv to having my money back took almost a month
Final Business Response /* (4000, 10, 2015/12/30) */
Walmart.com received Ms***'s additional rebuttal arising from her original Revdex.com complaintWe apologize for any inconvenience caused by this orderWe tried to reach Ms*** several times at (XXX) XXX-XXXX and by email to discuss this matter but were unsuccessfulIn light of these events, Walmart.com considers this matter closed but we encourage Ms*** to contact us directly if she needs further assistance
Sincerely,
***
Walmart.com