Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/05/29) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the advertised bundle for the Kennel-Aire Cat Playpen Cat Furniture for the order aboveWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have attempted on several occasions to reach Ms [redacted] and have not been successfulAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 6, 2016/03/15) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***' complaint, we reviewed her Walmart.com account and order historyOn November 26, 2015, Ms [redacted] placed an order a Sceptre 40" LED HDTVShe initially tried to cancel the order however it was too far along in processing and could not be canceledOnce the item arrived, she returned it to our returns center via USPSNormally, once an item reaches our returns center, a refund is automatically processedWhen Ms***' return arrived at our returns center, it was not properly scanned in and therefore the refund did not processWe do apologize for the inconvenience this has causedWe have processed a full refund for the order back to Ms***' original form of paymentAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/12/23) */ [redacted] received a BBB complaint from [redacted] regarding the Cannon Shield Series 18-Gun 30-Minute Home Safe, Model 5219 of order# [redacted] . We thank you for the opportunity to address [redacted] 's concerns and appreciate... the time he has taken to provide us with his feedback and comments. After we received [redacted] 's complaint, we reviewed his [redacted] account and order history. [redacted] 's Cannon Shield Series 18-Gun 30-Minute Home Safe, Model 5219 was cancelled. I have spoken with [redacted] and advised him that the item is currently Out of Stock. I offered a comparable item at the same price. [redacted] advised he will be searching the site and will contact me back. As such, [redacted] considers this matter closed. Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/09/25) */ Walmart.com received a BBB complaint from Jon Holt regarding an issue he was having with a refund. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and... comments. After we received [redacted] 's complaint, we reviewed his Walmart.com account and order history. We advised [redacted] that he needed to sign the affidavit in his email and the refund will begin to process. We see that a refund was issued on September 23rd. [redacted] should see this within five to seven business days. As such, Walmart.com considers this matter closed. Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time. Sincerely, S [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/05/05) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her damaged/defective Double Power 7" Tablet 8GB Memory Dual Core & Black of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyAs a one-time courtesy, we have cared for Ms [redacted] with a refundMs [redacted] has shipped the item back to us as we requestedAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) they called and talked to me and they gave me a full refund

Initial Business Response / [redacted] (1000, 10, 2015/04/06) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that his order was cancelled on the same day it was placed as it was no longer in stockWhen an order is placed for Pick Up Today, an associate at the store will gather the items they've requested onlineIf the store does not have the item in inventory, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere elseWe do this to try to get the [redacted] their order as quickly as possibleDuring this process, the [redacted] will get an email asking them to choose to get their order Ship To Store at the same store within 3-days, get their order today at a nearby store within miles, or cancel their orderIf the [redacted] doesn't make a choice within hours, the system defaults to store pick up at a nearby storeThe [redacted] has the option to visit the local Walmart store to remorse the order or wait days from the day the order was delivered for the order to expire and to receive a refund Unfortunately, the item Mr [redacted] ordered became out of stockOn April 6, 2015, we spoke with Mr [redacted] at (XXX) XXX-XXXXWe apologized for the inconvenience and explained that Mr***'s order was canceled after it became out of stock at the storeWe assured Mr [redacted] that his concerns regarding the treatment he received at his local store were forwarded to the appropriate management departments to be reviewedMr [redacted] also accepted our offer to issue him a price match for a comparable TVWe provided our direct number and email so Mr [redacted] can contact usDuring our conversation, we confirmed Ms [redacted] no longer needed assistanceIn light of this, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/04/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) A+++ [redacted] was more than helpful in resolving my issueI will continue to shop at Walmart for all my needs and recommend to friends and family

Initial Business Response / [redacted] (1000, 6, 2014/09/25) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her order for Electronic ScooterWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] placed an order for a scooter for Pick up TodayMs [redacted] advised us the scooter is not working properlyWe left a message for Ms [redacted] advising her she will need to return the scooter to her local Walmart store for a replacementMs [redacted] also inquired about an authorization hold on her account and we advised Ms [redacted] the authorization has been removedAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have the latest browser and javaI do NOT understand what is taking them so longIt will soon be five months [redacted] Final Business Response / [redacted] (4000, 19, 2014/10/21) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe spoke with Mr [redacted] and she claims she has not received her refundWe advised Mr [redacted] to send us her credit card statementsShe also advised us that the scooter is not working properly and may need help with the return or a new batteryShe was going to our information to her granddaughter to contact usIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 21, 2014/10/30) */ Walmart has Not solved the problemThe broken (bad battery) will be returned to the Ponchatoula walmart store before11/01/I do not have any statements to sendI had Walmart Discover card, they have switched to Walmart MasterCardThey can check my order that were placed in May

I have recently made an online purchase for bikes, $400/bikeItems never arrived as scheduled and when customer service was called, I was told to waitCustomer service was called again week later and I was notified that there 'probably is an error in the fulfillment' stage of the ordering process and I should cancel and reorder these times Again, same scenario on my second orderBoth items failed to arrive and online status remains at processing stageCustomer service called and I received the same feedbackWait or cancel and re-orderI waited for days and re-called customer service, and was informed "honestly, you will never receive these items as they will never get pass the processing stage." I was advised to cancel and reorder Poor business etiquette and customer serviceCustomer concern not only not addressed accordingly, but informing a customer who has made his/her $purchase online on an item that was 'available and in stock' is highly unacceptableI question the professionalism and values (or lack there of) of walmartIt also questions whether there is a fraudulent component to walmart.com - Are items being sold that are not available? I not only plan to cease future purchases at walmart.com and walmart for the above reasons, but appreciate a reasonable response from the companyAs consumers, we should not feel intimidated of being defrauded with our online purchases with such a reputable, large scale company

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her cancelled and late to arrive orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe have partnered with Walmart Supercenter of Schererville, IN for research and final resolutionMs***' first order for the Ingenuity Trio 3-in-High Chair - Avondale was cancelled in error by the storeWalmart.com processed a new order that would have to ship to the store for pick up, but the order would not arrive on-time for Ms***' friend's baby showerThe Ms [redacted] picked up her order from the store on September 15, along with a $gift cardFor the delay and inconvenience we have refunded this order $back onto Ms***' original method of paymentAs such, Walmart.com considers this matter closed Again, we thank Ms***' for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 12, 2014/11/24) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with with an order she placed for a Verizon Prepaid Smartphone and Verizon Unlimited CardWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe apologize to the Ms [redacted] for the experience she had when placing an order with Walmart.comWe apologize it took ten days to receive her refundWe have issued Ms [redacted] a $egift card for her troublesWe have also escalated her concerns to the appropriate department for reviewAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 14, 2014/11/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 6, 2014/04/02) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding Shark Sonic Duo Floor & Carpet Cleaner that arrived damagedWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyMs [redacted] ordered Shark Sonic Duo Floor & Carpet Cleaner and advised that the box and product were in terrible conditionThis has been escalated to the appropriate department to review and addressWe contacted Ms [redacted] and she informed us she was able to bring in her local Walmart storeThey have issued a refund and she used the refund to purchase a new oneIn light of these events, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/10/09) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding issues he experienced with his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr [redacted] 's complaint, we reviewed his account and order historyOur records indicate that Mr [redacted] ordered an Azzonn Tile Top Fire Pit on August 29, The order was originally scheduled to be delivered on September 2, However, due to an error at the fulfillment center, the order went out late which also delayed the delivery dateWhen Mr [redacted] contacted our [redacted] service department to cancel his order, it was too far along in the processing and could not be cancelledA full refund has been issued for the order and Mr [redacted] 's account has been adjusted to ensure he is not recharged for the Fire PitAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am happy with the fact that I am FINALLY not going to be charged for an item I successfully cancelledHowever, this response was an insult On September 2nd, I received an email stating the item had not even BEGUN shippingI immediately called and cancelled, and was in fact told that I had successfully cancelled, and that my reimbursement would come within hoursGiven this information on what I assume is a recorded phone call, I in good faith purchased another firepit the next day from a competitorIt was a full hours after my cancellation that the item shipped I would like an answer on which was a lie...either the [redacted] rep guaranteeing me it was cancelled, or this response saying it was not successfully cancelled even though it was leading to this company to charge me for something I did cancel I would also like to know what steps will be taken to resolve whichever lie existsThis has been the worst experience I have ever had from a store (aside from the [redacted] reps who are wonderful unless they had lied) Final Business Response / [redacted] (4000, 14, 2015/10/23) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintAs we had previously advised, while the order was delayed and shipped later than expected, systemically it was too far in the process to be successfully cancelledWe are very sorry for the inconvenience and are constantly working to improve the experienceMr [redacted] 's feedback has been forwarded to the appropriate departments for reviewIf you or Mr [redacted] have any follow up questions regarding this order, please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2016/01/13) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn November 20, 2015, Ms [redacted] placed an order for two Nerf Blasters and a refill pack to be picked up at her local store Ms [redacted] was sent an email advising her that her order had arrived at the store and it was ready for pick upThe order was not picked up in the timeframe allotted and it was canceled and refundedWe have tried to reach Ms [redacted] several times to discuss her refund at (XXX) XXX-XXXX and via email, but have been unsuccessfulAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/03/20) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn March 5, 2015, Ms [redacted] placed an order for various household itemsWhen she received her package, the laundry detergent was damaged and leakedA replacement was issued, however, the laundry detergent leaked againShe was refunded for that itemWe have also escalated this to our fulfillment team regarding the packaging of this deliveryFor the inconvenience, we have issued a $Egift CardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/07/20) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her order#XXXXXXXXXXXXX and fulfillment issuesWe thank you for the opportunity to address she concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn July 8, 2015, Ms [redacted] placed an order for a 2-12-pack Sterilite file cratesThis item had an item set up error where the listing was incorrectWe have forwarded this to the appropriate team to correct the adPlease note, as per our terms and conditions, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)Ms [redacted] 's order for 2- Sterilite File Crate, New Leaf is available for pickup at Walmart Supercenter of [redacted] As a one-time courtesy, we have issued a $eGift Card to place the order for 1-pack Sterilite CrateAs such, Walmart.com considers this matter closedAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Satisfied with the [redacted] service provided post-complaint

Initial Business Response / [redacted] (1000, 6, 2016/02/18) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyOur records show that Ms [redacted] placed an order on January 31, for pickup at her local Walmart storeOn February 6, 2016, Ms [redacted] attempted to pick up her order from the storeHowever, she was incorrectly informed that the order had already been picked upWe have followed up with the store manager who will ensure the appropriate actions are taken to prevent this issue in the futureOn February 10, 2016, Ms [redacted] was able to pick up her order from the store and was issued a gift card for the inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] T Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/02/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) The escalation manager explained there was a mix up and the store manager also indicated she would ensure employees would be better informed of these issues that can potentially arise and provide more knowledgeable responses in the future

Initial Business Response / [redacted] (1000, 15, 2014/10/01) */ Walmart.com received a BBB complaint from [redacted] regarding her issue with a refund. We thank you for the opportunity to address Ms. ***'s concerns and appreciate the time she has taken to provide us with her feedback and... comments. After we received Ms. ***'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] returned a chair to the store for a refund. She was not issued a refund for the tax. We have refunded Ms. [redacted] $4.61 to her original payment method on October 1, 2014. As such, Walmart.com considers this matter closed. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/11/05) */ Walmart.com received a BBB complaint from Ms. [redacted] in regards to a return request for a KitchenAid Rotor Slicer she purchased back in January 2015. We thank you for the opportunity to address Ms. [redacted] 's concerns and... appreciate the time she has taken to provide us with her feedback and comments. After Walmart.com received Ms. [redacted] 's complaint, we reviewed her account and order history. The return timeframe for this item is 90 days. As a courtesy, our Store Market Manager attempted to contact Ms. [redacted] and arrange a refund as a one-time courtesy. However, Ms. [redacted] indicated she no longer had the item in her possession and was unable to return it. As such, Walmart.com considers this matter closed. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/11/13) */ EMAIL FROM CONSUMER: From: [redacted] (mailto: [redacted] @gmail.com) Sent: Friday, November 13, XXXX XX:XX AM To: RevDex.com > Subject: Re: BBB Complaint Case# [redacted] (Ref# [redacted] ) The matter is resolved. I am very appreciative of them fixing it and very appreciative of the BBB facilitating that. Thank you

Initial Business Response / [redacted] (1000, 11, 2014/09/23) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with a purchase she made from eBay purchaseWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed his Walmart.com account and order historyWhen we spoke with Ms [redacted] she advised us her complaint was with eBay and EstesAs such, Walmart.com considers this matter closed Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/09/10) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe confirmed that a technical error caused Mr***'s order to be canceledOn September 4, 2015, and September 9, 2015, we communicated with Mr [redacted] and apologized for the inconvenienceWe issued Mr [redacted] a $egift card and fulfilled a new order for him with expedited shippingDuring our communication with Mr***, we confirmed he no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, Mr [redacted] is more than welcome to contact us if he still needs assistance Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)