Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/03/19) */ Walmart.com received a BBB complaint from Mr. [redacted] regarding a preorder he attempted to place. We thank you for the opportunity to address Mr. [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback... and comments. After we received Mr. [redacted] 's complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] and he advised us that he attempted to place an order on February 26, 2015. We did not locate any orders or attempts for that date. We have advised Mr. [redacted] that order#XXXXXXXXXXXXX was placed on February 16, 2015, and was cancelled due to insufficient funds on his credit card. As such, Walmart.com considers this matter closed. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J. Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/04/16) */ Walmart.com received a Revdex.com complaint from [redacted] regarding an issue she had regarding a refundWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyWe contacted our billing department and have issued a refund to Ms [redacted] for $We apologize for the inconvenience this caused herAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his order for the Empire Season DVDWe thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***' complaint, we reviewed his Walmart.com account and order historyOur records indicate he placed an order for an Empire Season DVD for same day pickupUnfortunately, the store he chose found they did not have the item in stock when fulfilling his orderIf an order is cancelled due to out of stock, we check other stores in the area or send the item from a fulfillment center to the original storeA new same day pick up order was created at a different store within a mile radius for his orderThe new order that was created shows as picked upWe contacted that store and they have advised they have manually put the item as picked up in errorWe have tried contacting Mr [redacted] via email at [redacted] @aol.com and via phone at XXX-XXX-XXXX, but have not heard back from himThe store advised that he can go into the store to pick up his refundAt this time Walmart.com considers this matter closed, but we encourage Mr [redacted] to contact us directly at XXX-XXX-XXXX to discuss this matter if he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his attempt to purchase a Nintendo Entertainment System: Classic EditionWe thank you for the opportunity to address *** [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed his Walmart.com account and order history The NES he was trying to purchase was available in limited quantities on certain days in November and was very popularThe demand far exceeded our inventory and the item sold out very quickly each dayAfter we sold out, the inventory that was available was fulfilled by third-party Marketplace SellersEach Marketplace Seller will manage and support any orders, customer service, exchanges and returns and determine price Please note, we do provide contact information for each third-party Marketplace Seller on walmart.comAdditionally, the product description includes the information for each Seller The NES classic is currently out of stock, but we recommend [redacted] continue to check our site for additional Walmart.com inventoryWalmart.com considers this matter closedAgain, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/02/11) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed that the $gift card Mr [redacted] received was included with the GoPro Hero he purchased as part of a promotional offerPer our gift card terms, gift cards cannot be refundedHowever, we understand the frustration this has caused Mr [redacted] That is why we have issued him a courtesy $refund for his gift cardOn February 11, 2015, we attempted to call Mr [redacted] at (XXX) XXX-XXXX and left him a messageWe also sent Mr [redacted] an email explaining these details and advised him to contact us if he still needs assistanceIn light of this, Walmart.com considers this case closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/26) */ [redacted] received a Revdex.com complaint from [redacted] regarding her order placed on December 7thWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received ** [redacted] 's complaint, we reviewed her [redacted] account and order historyOur records indicate her items were picked up on December 18thThe items were picked up at 2:p.mand then at 8:p.mWe have reached out to ** [redacted] and have not heard back from herAs such, [redacted] considers this matter closed Again, we thank ** [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/10/27) */ Walmart.com received a Revdex.com complaint from [redacted] regarding a discrepancy in a product he has receivedWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr***'s order was from Wayfair, one of Walmart.com' s Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return Policy We notified the Wayfair support team about Mr***'s concerns and arranged for them to issue him a refundOn October 14, 2014, we contacted Mr [redacted] directly and explained the refund arrangement we made with WayfairIn light of this, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/13) */ [redacted] received a Revdex.com complaint from [redacted] regarding an order he placed for a Motorola NiCd Rechargeable Battery Upgrade KitWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] 's complaint, we reviewed his [redacted] account and order historyWe reached out to [redacted] by email and have not heard back from himWe apologize for the inconvenience he experienced with his orderWe have escalated his issues with Customer Service to the appropriate department for reviewWe have issued [redacted] a $eGift Card for his troublesAs such, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

I placed an order with Walmar***, and several days later, when it still hadn't shipped, I spoke to a customer service person on live chat, who said he would cancel the order, and I could place the order again, and he would waive the shipping costFirst of all, you didn't ship it the first time, why would I let you bill me a second time for the same order? Also, shipping was free, because the order was over $Needless to say, I didn't order it againThen I waitedThe order was marked as cancelled, with a notice if it just happens to ship, I can return itSeveral days passedMy money was not returned, and the order was still sitting there, neither shipped nor cancelledI have spoken to different CSR's since the first timeOne told me I would get my money in 24-hoursThe other told me I had to give them days to give it backIt took them minutes to take my money from PaypalThis process is still ongoing

Initial Business Response / [redacted] (1000, 15, 2015/01/09) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his refund requestWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have refunded Mr [redacted] the additional $($for the Little Bedding by NoJo Elephant Time 4-Piece Crib Bedding Set, Yellow and $for the shipping)Mr [redacted] has advised that he will have replacement order# XXXXXXXXXXXXX for the Fisher-Price Newbury 4-in-Fixed-Side Convertible Crib, Choose Your Finish:Finish:Cherry ready tomorrow, January 7, so that UPS can pick the item up for Call Tag# 1Z174E3WXXXXXXXXXXAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/01/14) */ RE: [redacted] /BBB Case [redacted] received a BBB complaint from **. [redacted] . We thank you for the opportunity to address **. [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments. ... After we received **. [redacted] 's complaint, we reviewed his [redacted] account and order history. We have confirmed that **. [redacted] 's order became lost in transit and a refund was issued to him on December 21, 2014 and December 28, 2014. We issued **. [redacted] a $50 egift card under order [redacted] to help him place a new order for the same HDTVs he ordered or to simply help him with his next order. On January 14, 2015, we sent **. [redacted] an email explaining these details and advised him to contact us directly if he still needs assistance. We have not heard back from him. In light of this, [redacted] considers this matter closed. Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although repeated attempts were made to resolve this before my complaint was made to BBB, I was finally issued refunds for my purchases. After my complaint was made to BBB, [redacted] sent a personalized email message and gave me a $50 Walmart gift card which, I presume, I can use in one of their stores (instead of online) as part of their apology. Although I am still disappointed with the fact that I had to contact BBB before this matter was addressed, I accept their apology and consider this matter closed.

Initial Business Response / [redacted] (1000, 10, 2014/02/13) */ RE: Revdex.com Case # XXXXXXXX Walmart.com received a Revdex.com complaint from Mr [redacted] regarding order XXXXXXX-XXXXXXWe thank you for the opportunity to address Mr [redacted] ’s concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr [redacted] ’s account records, we have confirmed a refund for his order was issued to him on February 2, We contact him under incident XXXXXX-XXXXXX and advised him to contact us if he still needed assistanceWe have not heard back from himHowever, Mr [redacted] is always welcome to contact us if he has any follow questions or concerns Again, we thank Ms [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/04/08) */ We are still reviewing Mr [redacted] request and would like to ask for an extensionWe will post an official response when the issue is resolved

Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms***'s order XXXXXXXXXXXXX was canceled on July 7, Therefore, we did not collect the funds for Ms***'s canceled orderHowever, Ms***'s bank may have placed an authorization hold on her accountSome banks may request an authorization release form from us in order to release an authorization holdOn August 3, 2015, we faxed Ms***'s bank an authorization release letter at (XXX)) XXX-XXXXOn this day, we communicated with Ms [redacted] via phone and email and explained these detailsWe advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/03/12) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the order that was sent to the wrong addressWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyAfter reviewing her account, our records show that the items were in fact deliveredWe see notes in the order that Ms***'s sister in law refused the itemsUnfortunately, we have contacted USPS and Fedex and they have confirmed that the items were delivered to the shipping addressAt this point, the items do not show they have returned back to usWe have contacted Ms [redacted] via email at [redacted] @yahoo.com advising this and in order to receive a refund for this order she will need to dispute the charge with her bank or financial institutionAs such, Walmart considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted] @walmart.com Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/01/28) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his request to be refunded for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe researched Mr***'s order for 3- Dixie Coffee Dreams Design PerfecTouch Ounce Paper Hot Cups, 500ctWe advised that some customers were sent smaller quantities when they ordered large quantities of these productsThey were charged for the smaller amountBecause this order was not fulfilled by Walmart.com, we are not able to refund Mr***We have escalated his refund request to Circuit CityMr***'s refund was processed on January 27, As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 9, 2015, Mr [redacted] placed an order two Fruit of the Loom Men's Fleece Full Zip HoodiesIt did not pass [redacted] finance screening and the order was cancelledThe order was refunded back to the original forms of paymentMr [redacted] used a gift card and his credit card to pay for the orderHe disposed of the gift cards, therefore could not receive his refundWe contacted Mr [redacted] and we have processed a new gift card in the amount of the refund of $to be mailed to himAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/10/08) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a refundWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed with our billing team that Mr [redacted] has not been charged and was issued a $eGift Card for his troublesAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 11, 2014/10/08) */ RE: [redacted] Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] complaint, we reviewed his Walmart.com account and order historyWe have confirmed the image listed for the inch Sony TV model 32R300B he ordered was for the inch modelThe manufacturer has provided us the correct image for the inch model that will be updated online shortlyWe understand that Mr [redacted] was inconvenienced after he received the inch modelThat is why we have arranged to sell him the inch model at the price he paid for the inch model he originally orderedOn October 7, 2014, and October 8, 2014, we attempted to reach Mr [redacted] at (XXX) XXX-XXXX, but he was not availableWe left Mr [redacted] a detailed message along with sending him an email to call us so we can complete our arrangementUnfortunately, we have not heard back from himHowever, we will continue to work with Mr [redacted] on a resolution when he contacts us backIn light of this, Walmart.com considers this case closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 15, 2014/08/18) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her order she placed on July 22nd We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyMs [redacted] ' ordered a full mattress and her order was lost in transitWhen she contacted us we replaced the order at expedited shippingMs [redacted] mattress was delivered on August 14thWe are sorry for the inconvenience this caused herWe have left messages for Ms [redacted] and have not heard back from herAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com