Walmart.com

Initial Business Response / [redacted] (1000, 6, 2014/03/16) */ RE: Revdex.com Case # XXXXXXXX Walmart.com received a Revdex.com complaint from Mr [redacted] regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we took immediate action to rectify his issueWe have confirmed that the official release date of the game he pre-ordered was March 11, Therefore, his game could not be shipped on an earlier dateOn March 11, 2014, we spoke with him and informed him of this informationWe also processed a $egift card for the inconvenience he experiencedWe advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter resolvedHowever, Mr [redacted] is always welcome to contact us if he has any follow questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/04) */ RE: [redacted] ***/Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] ***We thank you for the opportunity to address [redacted] ***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] ***'s complaint, we reviewed her [redacted] account and order historyWe have confirmed that [redacted] ***'s order was cancelled on the same day it was placed as it was no longer in stockPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We understand the frustration and inconvenience [redacted] has experiencedThat is why we have issued [redacted] a $egift card under order [redacted] , which is the difference between the sale price and our current price online for the TV she ordered [redacted] can either apply the egift card towards the same TV or another TV online or at her local Walmart storeOn December 4, 2014, we sent [redacted] an email explaining these details and advised her to contact us if she has any follow up questions or concernsIn light of this, [redacted] considers this matter closedHowever, [redacted] is more than welcome to contact us she has any follow up questions or concerns Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her request to be refundedWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe contacted Ms [redacted] and advised her to dispute the charges with her financial provider for resolutionWe also advised her that due to her return history, her account has been closedAs such, any future orders will be canceled Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe I already responded but appears that response was may not have been received? I wil Final Business Response / [redacted] (4000, 11, 2016/01/26) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintAt this time, our resolution remains the same and there is nothing further we can provideWe do apologize for thisIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] J Walmart.com Final Consumer Response / [redacted] (4200, 13, 2016/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please make sure others are aware of what Walmart can do and how they choose to treat customers- Thank u again for all your help! ***

Initial Business Response / [redacted] (1000, 6, 2015/11/05) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn October 10, 2015, Ms [redacted] placed an order for a Pulse Performance 3-Wheel Electric Scooter to be shipped to her local Walmart store for pickupUnfortunately, due to a system issue, the order was delayedThe issue was addressed on October 15, and the order was processed for shipmentWhen Ms [redacted] contacted us on October 15th, the order was too far along in processing and could not be canceledSince Ms [redacted] is no longer interested in picking up the item, a full refund has been issued for the orderAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 12, 2015/11/17) */ November 17, FILED ELECTRONICALLY & U.SMAIL Revdex.com San Francisco Bay Area and Northern Coastal Broadway # Oakland, CA XXXXX Re: [redacted] Your File NoXXXXXXXX Family Mobile Account NoXXXXXXXXX To Whom It May Concern: Walmart Family Mobile powered by T-Mobile ("Family Mobile") is in receipt of your correspondence dated November 5, 2015, regarding the above-referenced account Family Mobile regrets the inconvenience Ms [redacted] experienced with replacing her equipmentPlease be advised that when a replacement device is sent to a [redacted] , customers are advised that the replacement device will be in ''like new'' handset as we cannot guarantee a new deviceCustomers are advised that they are being sent a replacement handset, and that they are to keep their original battery and back cover as only the handset is sent as a replacementThis information is also provided in writing in the detailed instructions included with the replacement handset Family Mobile records reflect that Ms [redacted] is currently utilizing a Samsung Galaxy SProvided with that purchase was a one-year limited warranty offered by Family Mobile on behalf of the handset manufacturer during which the handset may be approved for an exchange following the appropriate troubleshooting with [redacted] CareFamily Mobile offers a post-exchange process which requires customers to return their non-working equipment to the Return Center and then, upon receipt and scanning of the non-working handset in the Return Center, that [redacted] receives a replacement handset in the mailFamily Mobile records confirm that on September 18, a replacement Samsung Galaxy Swas mailed to Ms [redacted] As this exchange was done within Family Mobile policy we respectfully decline to provide Ms [redacted] with a brand new Samsung Galaxy S It is important to note that Ms [redacted] 's billing statement dated October 11, was $which included the monthly recurring charges from September 11, through October 10, This statement was due on October 29, Family Mobile records confirm that a payment of $posted on October 27, 2015, bringing the account balance to zeroPlease note that Family Mobile shows no records of Ms [redacted] cancelling her auto payment option, until November 10, 2015, when she requested it be cancelled via [redacted] CarePlease note that future payments will not be automatically withdrawn from Ms [redacted] 's banking institutionAs the account is active and being utilized on a daily basis the monthly payments are required in order to continue usage Please be advised that pricing on handsets is subject to change at any time, and Family Mobile does not compensate the difference to a [redacted] for the price change of a handsetAs such we respectfully decline to issue any compensationFamily Mobile regrets any inconvenience to Ms [redacted] Based upon the foregoing, we respectfully request that this complaint against Family Mobile be closed Thank you for bringing this matter to our attentionIf you have any further questions please feel free to contact us at: Family Mobile [redacted] , P.OBox 3220, Albuquerque, NM, XXXXXOur [redacted] Service department is also available to assist you from 6am - 9pm PST at XXX-XXX-XXXX Very truly yours, FAMILY MOBILE [redacted] Executive [redacted] Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/11/20) */ WalMart resolved complaint within hours of filing with Revdex.comThank you [redacted]

Initial Business Response / [redacted] (1000, 15, 2014/12/16) */ [redacted] received a Revdex.com complaint from [redacted] regarding his order for Assassin's Creed for PSWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] ' complaint, we reviewed his [redacted] account and order historyWe apologize for the inconvenience [redacted] experienced regarding his orderWe have issued [redacted] a $eGift Card to put towards the purchase of a new orderIn light of these events, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 11, 2014/12/13) */ [redacted] received a Revdex.com complaint from [redacted] regarding his order for a refurbished laptopWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] complaint, we reviewed his [redacted] account and order historyWe truly apologize for the trouble [redacted] had with return of his laptopWe have escalated his concerns with customer service to the proper department for reviewWe issued [redacted] a full refund of $to his original payment method [redacted] should see this refund within five to seven business daysAs such, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 17, 2015/02/12) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr [redacted] was both undercharged and overcharged for a few of the Lego sets he orderedMr [redacted] was undercharged $and overcharged $We have issued a refund in the amount of $back to his original method of paymentAs a courtesy for the inconvenience, we have issued Mr [redacted] a $egift card under order XXXXXXX-XXXXXXOn February 12, 2015, we attempted to call Mr [redacted] at ((XXX) XXX-XXXX and left him a messageWe sent Mr [redacted] an email explaining these details and advised him to contact us if he still needs assistanceWe have not heard back from himIn light of this, Walmart.com considers this case closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/10/15) */ Walmart.com received a Revdex.com complaint from Mrs [redacted] regarding and return/exchange issueWe thank you for the opportunity to address Mrs [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Mrs [redacted] complaint, we reviewed her Walmart.com account and order historyOur records indicate that Mrs [redacted] was able to return the product and received a $gift card from the store and a $adjustment from Walmart.comAs such, Walmart.com considers this matter closed Again, we thank customer for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the missing items from her orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe reached out to our Marketplace vendor who fulfilled and shipped Ms [redacted] 's orderWe were advised that Ms [redacted] 's order did not include the additional Canon 75mm-300mm f/4-III EF Zoom Lens and Canon EOS 100ES shoulder bagAt the item Ms [redacted] placed her order we also listed another bundle which did include the additional items listed aboveFor all of the inconvenience and one-time courtesy we have issued Ms [redacted] a $eGift card so that she can purchase the additional itemsAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart.com has resolved the issue by issuing me a $amount in an Egiftcard to cover the additional purchases I have to makeThey were quick in their response and rectified the situationThank you! Complaint Response Date bumped because: Holiday

Initial Business Response / [redacted] (1000, 10, 2014/08/22) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding a bundle packageWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr [redacted] placed and order for a Lego EVIn the ad it stated a $gift card came with itMr [redacted] did not receive the gift cardWe have issued Mr [redacted] a $eGift Card todayWe also sent him an email with this informationAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/08/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/07/24) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the order that was sent to the wrong addressWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyAfter reviewing her account, our records show that the order was shipped to the shipping address that was inputtedMs [redacted] forgot to update her shipping addressBecause the order had already been fulfilled, we were not able to cancel the orderSince the order was delivered to the shipping address, we will not refund the orderHowever, as a courtesy, we have issued an Egift Card for the refund, so Ms [redacted] can repurchase the itemAs such, Walmart considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time or email us at [redacted] @walmart.com Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn November 8, 2015, Ms [redacted] placed an order for a CAP antimicrobial gym floorDue to a system issue, the order did not process through and therefore no order number was generated and could not be found in our systemWe have escalated this over our billing team and they have issued the refund of $back to Ms [redacted] 's gift cardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I just wanted a refund which is what I got

Initial Business Response / [redacted] (1000, 10, 2014/09/17) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his order for a Black & Decker DrillWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] complaint, we reviewed his Walmart.com account and order historyMr [redacted] checked with Customer Service to see if this item came with a second batteryHe received an email that it didWhen he received the item in only came with one batteryWe advised Mr [redacted] to send us the email, and have assured him this will be escalated to the proper departmentWe also issued him a $eGift Card for his troublesAs such, Walmart.com considers this matter closed Again, we thank MrHartzell for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/02/23) */ Dear Dispute Resolution Specialist, This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for Walmart Stores escalation teamPlease be informed that this concern has been forwarded to their attention and they will respond directly to your agency with a response Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 12, 2014/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from Walmart.com as my complaint has been forwarded to Walmart Stores escalation team for further review and resolution

Initial Business Response / [redacted] (1000, 10, 2015/07/29) */ Walmart.com received a BBB complaint from [redacted] regarding his recent orders. We thank you for the opportunity to address Mr. ***'s concerns and appreciate the time he has taken to provide us with his feedback and comments. After... we received Mr. ***'s complaint, we reviewed his Walmart.com account and order history. On July 4, 2015, Mr. [redacted] placed orders for Straight Talk AT&T Compatible Standard and Micro SIM Activation Kit. Our policy at the time was a limit of 2 per year. Because Mr. [redacted] reached that limit, all other future orders for the Straight Talk AT&T Compatible Standard and Micro SIM Activation Kit were cancelled. As of recently, we have changed the limit to 50 per year. We have tried to contact Mr. ***, but have not heard back from him. Additionally, we have escalated all coaching opportunities to the appropriate level to review and address. For the inconvenience, we have issued A $25 Egift Card. As such, Walmart.com considers this matter closed. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] . Walmart.com

Initial Business Response / [redacted] (1000, 10, 2016/02/16) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn December 7, 2015, Mr [redacted] placed an order for Gift cardsDue to a system error, the cards arrived but were not activeWe contacted Mr [redacted] , and advised him that we will immediately activate the cardsHe informed us he no longer needed the cards and was issued a full refundAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the full refund of my money which I what I was seeking

Initial Business Response / [redacted] (1000, 10, 2015/07/01) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that on May 1, 2015, an order was placed on Ms***'s accountAn order confirmation was sent to the email address on fileOn June 1, 2015, Ms [redacted] notified us of the unauthorized charge and her account was closed at that timeAll of the items that were ordered were shipped and delivered before we were notified of the chargeAs such, Ms [redacted] will need to dispute the charge with her Financial InstitutionWe have tried contacting Ms [redacted] via phone at XXX XXX-XXXX on June 23, and June 29, 2015, but have not heard back from herAs such, Walmart.com considers this matter closed If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/02) */ The business in Question has returned my funds Yesterday, Siskiyou Credit Union REFUNDED the $that was wrongfully deducted from my Checking account supposedly by Walmart.com At this point, it appears that I will NOT require any Additional Assistance in this matter Personally, this was a learning experience for meI live in the Mountains and I depend greatly on Walmart.com and Amazon;com to be able to LIVE my daily LIFEALL of a SUDDEN the moment I reported something was amiss to them, my accounts with them were closed withholding all my purchasing information, from MeI can no longer check any of my previous purchases, basically I have to start over from ScratchI always thought the Buyer was protected? In this situation, it seemed that I was out of control, all these bad things happening, yet I did nothing wrong? Even tho I think I am Ok? THANK HEAVENS for the Revdex.com Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, there was no confusion on my partThe website specifically said you got the gift card onlineThen it was changed the following day to say in stores onlyI'm glad they did something to try to make it right but the fact still remained that they falsely advertised a promotion and I was week waiting for my money to be refunded for the item bought online; although it was being delivered site to Store they still would not refund me until it arrived at the storeSincerely, [redacted]

Initial Business Response / [redacted] (1000, 15, 2014/12/23) */ [redacted] received a Revdex.com complaint from [redacted] regarding the cancelled Four; Format: CD of order# [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] 's complaint, we reviewed her [redacted] account and order historyFor the inconvenience we have issued [redacted] a $eGift cardAs such, [redacted] considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at 855-559-between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 17, 2014/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) They satisfied my request