Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/08/27) */ Walmart.com received a Revdex.com complaint from [redacted] regarding an order for a Portable Air ConditionerWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] placed his order Site to StoreWhen Mr [redacted] went to pick up his item he had trouble getting help as no one was available and after minutes he leftMr [redacted] received a refund in full on August 25th for $We apologize to Mr [redacted] and have escalated his concerns to the proper department for reviewIn light of these events, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart is too big and would do so much better if customers were not treated like numbersYou are what you surround yourself byWalmart tends to employee bottom of the barrel people that do not careIt is great that you employee the handicap and retired vetsI respect that but they should be able to do a job well

Initial Business Response / [redacted] (1000, 5, 2014/06/30) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding an issue she had with an order she placed on May 30thWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs [redacted] stated when she received her order some items were smashed and openedWe tried reaching out to Ms [redacted] on June 20, 23rd and 26th, and have not heard back from herWe do see that she has received a full refund for the items in question and received a $eGift CardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) well I never received the gift card, so they are lying to youI don't care about the gift card, and the orders in question were not as they sayEVERYTHING was ruined from the soap that spilled out, and every broken item was smashedI really do not need/want the gift card that they claim they sent, but as you can see, they lie a lotWhat I want is to be able to order things that I might need, things I can't get locally, but their website shut me outAs much as I wish it weren't so, they are the only option that I have sometimesAlso, I didn't receive any refunds (another lie!) but they did replace the broken items but others I had to purchase elsewhere Final Business Response / [redacted] (4000, 9, 2014/07/17) */ Walmart.com received Ms [redacted] ***'s additional rebuttal arising from her original Revdex.com complaintWe are sorry to hear Ms [redacted] is still unhappyWe would like Ms [redacted] to call us at XXX-XXX-XXXX so we may discuss this furtherIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 6, 2015/03/05) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed that his order was cancelled on the same day it was placed as it was no longer in stockWhen an order is placed for Pick Up Today, an associate at the store will gather the items they've requested onlineIf the store does not have the item in inventory, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere elseWe do this to try to get the [redacted] their order as quickly as possibleDuring this process, the [redacted] will get an email asking them to choose to get their order ShipTo Store at the same store within 3-days, get their order today at a nearby store within miles, or cancel their orderIf the [redacted] doesn't make a choice within hours, the system defaults to store pick up at a nearby storeThe [redacted] has the option to visit the local Walmart store to remorse the order or wait days from the day the order was delivered for the order to expire and to receive a refund Unfortunately, the item Mr [redacted] ordered became out of stock and reshopped under the new order XXXXXXXXXXXXXA confirmation email was sent out to Ms [redacted] on February 26, regarding the reshop of his original orderPer Mr [redacted] 's request, our [redacted] care group placed a cancellation request on his reshop orderWe confirmed that the refund for Mr [redacted] 's order was processed on February 26, On March 3, 2015, we sent Mr [redacted] an email explaining that his bank has placed an authorization hold on his fundsWe tried to call Mr [redacted] on March 4, 2015, but he was not availableMr [redacted] replied to our email on March 4, explaining the unsatisfactory service he received from our [redacted] care groupWe responded to Mr [redacted] 's email and advised that we have forwarded his concerns to the appropriate department where corrective action will be made towards the representatives that provided him with unsatisfactory serviceWe advised Mr [redacted] to contact us if had had any follow up questions or concernsWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn August 14, 2015, Ms [redacted] placed an order for a 20" Kent Fantasy Girls' Bike to have it shipped to her local storeOur records show that this item was picked up from the store on September 9, We have contacted the store and the manager advised they were having system issues at that time that caused the delay in thisIn lieu of this, Ms [redacted] was advised to place a new order for the bikeThe new order was placed on September 4, Per the tracking, it shows the new order was delivered on September 9, For the inconvenience, we have issued a refund for the new order she was advised to placeAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/24) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a foosball tableWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] ' complaint, we reviewed her Walmart.com account and order historyOur records indicate Mr [redacted] ' order was delivered on December 23rdWe apologize that is was delivered a a few days lateWe have issued him a $eGift Card for his troublesAs such, Walmart.com considers this matter closed Again, we thank MrGrigg for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/12/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please refer to additional information that I added on 12/29/Thanks Final Business Response / [redacted] (4000, 15, 2015/01/12) */ Walmart.com received Mr [redacted] additional rebuttal arising from her original Revdex.com complaintOur records indicate his order was delivered on December 23rdWe sincerely apologize that Mr [redacted] item was delivered damaged and the inconvenience this caused himWe have issued him a $egift card for his troublesIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/03/21) */ Walmart.com received a BBB complaint from Ms. [redacted] regarding the Spa Sensations 8 Queen she never received. We thank you for the opportunity to address Ms. [redacted] 's concerns and... appreciate the time she has taken to provide us with her feedback and comments. After we received Ms. [redacted] 's complaint, we reviewed her Walmart.com account and order history. The Spa Sensations 8 Queen was lost in store and since has been returned back to our return centers as of March 17, 2014. Ms. [redacted] was able to have a replacement issued when calling our [redacted] service team. Our records show that the replacement Spa Sensations 8 Queen was picked up at the store as of March 10, 2014. In light of these events, Walmart.com considers this matter closed. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/07/09) */ We are requesting an extension for complaint XXXXXXXX, filed by Mr [redacted] We will continue to work with Mr [redacted] , but need additional time to work toward a resolution of his issue

Initial Business Response / [redacted] (1000, 10, 2015/01/18) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr***'s 2-year warranty was processedOn January 18, 2015, we sent Mr [redacted] an email explaining these details and advised him to contact us if he still has not received his warranty confirmation emailWe will be sure to have our warranty group send Mr [redacted] another email confirmation if he still has not been receivedIn light of this, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/01/23) */ Dear [redacted] I have just received the warranty that prompted me to file the complaintI am satisfied that all is well and have no further issues with this matter Thank you for all your help Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 10, 2014/09/02) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a refundWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur billing team advised the have removed the authorization holdMr [redacted] should see the removal within three to five business daysWe apologize for the inconvenience this has caused himAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/09/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2015/01/14) */ [redacted] received a Revdex.com complaint from ** [redacted] regarding her orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received ** [redacted] ' complaint, we reviewed her [redacted] account and order historyWe would like to apologize for the issues ** [redacted] hadWe have escalated these issues to the appropriate department for reviewWe also issued ** [redacted] a $eGift Card for her troublesIn light of these events, [redacted] considers this matter closed Again, we thank ** [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2015/11/05) */ Walmart.com received a Revdex.com complaint from Mr [redacted] D [redacted] regarding the EverStart Maxx Lead Acid Automotive Battery he orderedWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn October 1, 2015, Mr [redacted] placed an order for an EverStart Automotive Battery to be shipped to and picked up from his local Walmart storeUpon arriving at the store he was told that there was a system issue and he was not able to pick up the batteryOnce we were made aware of the situation we immediately took corrective actionMr [redacted] was given a full refund and has received the battery at no charge due to the inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/11/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with a delightful Walmart repwho promised that I would get the battery free due to the substantial inconvenience that occurredWhen I went to the West Hills, Cabranch, they refused to give the battery to meI called again and spoke with a woman named [redacted] She said that she would take $off the batteryShe then agreed to the original offer by the delightful repafter I said that I was going elsewhere to do my holiday shopping

Initial Business Response / [redacted] (1000, 5, 2015/02/20) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Mr [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] 's complaint, we reviewed her account records and purchase historyWe have confirmed that Ms [redacted] Patriotic physical gift card was used to make in-store purchases on January 14, 2015, January 18, 2015, and January 19, We sincerely apologize that Ms [redacted] shopping card was used fraudulentlyPlease understand that per our gift card terms, neither Wal-Mart.com USA, LLC nor Wal-Mart Stores [redacted] , LLC shall have liability to a [redacted] for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through a [redacted] 's Walmart.com accountOn February 20, 2015, we spoke with Ms [redacted] directly over the phoneWe apologized for the inconvenience and explained the details aboveMs [redacted] understood that we were unable to issue a refund for her gift card that was used fraudulentlyLastly, we provided Ms [redacted] details to protect her from being a victim of fraud activityIn light of this, Walmart.com considers this matter closed Again, we thank Mr [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 15, 2014/12/17) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding cancelled order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms [redacted] and we advised her that the Disney Infinity: Disney Originals (Edition) Toy Box Starter Pack (PS3) was cancelled because the store did not have enough inventory in order to fulfill her orderAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 17, 2014/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) My problem with this response is that the product was ordered on cyber MondayI got out of bed at 3am to make sure I got the product I wantedThe computer did not say out of stockIf I had it shipped to home instead of in store pick up there would be no problemThe problem is their in store pick up procedureAfter you put your order in and they charge your account someone at the stores runs around to see if they can find itAre you kidding me?? This is and the compute should reflect if it is not in stock at the storeWhomever "runs " around at the store in the morning do they look at the orders in the order that they came I ? This is a very poor practiceAfter I was told there were out of stock the computer was still allowing me to order it and free pick up at store todayThis is advertising because you said you were out of stock! Final Business Response / [redacted] (4000, 19, 2014/12/26) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintThe original Case#XXXXXXXX was in regards to the cancelled Disney Infinity: Disney Originals (Edition) Toy Box Starter Pack (PS3) of order#XXXXXXXXXXXXXWalmart.com considers this matter closed If this is a new issue Ms [redacted] will need to file a new complaint Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Final Consumer Response / [redacted] (4200, 21, 2015/01/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I don't acceptSo just because they say they consider this closed that's it? Must be niceThey need to acknowledge that they need a better system for in store pick up and don't call me at ten o'clock at night to discuss thisI live on the East cost, but you do t even take the time to look at that before you call someone!

Initial Business Response / [redacted] (1000, 10, 2015/11/22) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***' complaint, we reviewed his Walmart.com account and order historyOn October 23, 2015, Mr [redacted] placed an order for a Nintendo console and games for same day pickup at his local Walmart storeWhen Mr [redacted] placed his order, his payment information was immediately authorized for the full amount of the orderUnfortunately, the order did not pass [redacted] finance checks and was cancelledWhen the order cancelled, the authorization hold was reversedThe time frame for the hold to fall off can vary depending on his bank's policyWe have tried to reach Mr [redacted] several times to discuss this situation at (XXX) XXX-XXXX and via email, but have been unsuccessfulAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn August 7, 2014, we spoke with Ms [redacted] directly over the phoneWe confirmed she received her order on Auguest 7, We apologized for the inconvenience and assured her that we are making every effort to prevent these delivery issues from occurring againIn addition, we issued her a refund for her shipping charges back to her original method of paymentLastly, we confirmed in our conversation that she no longer needed assistanceIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The credit has not posted and is not pendingWe will be happy to accept once we see the creditThank you Final Consumer Response / [redacted] (2000, 9, 2014/08/19) */ The refund amount is currently pending on out credit cardWe are happy to close the caseThank you

Initial Business Response / [redacted] (1000, 10, 2015/09/18) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the unauthorized purchases made on Walmart.com using gift cards saved on his Walmart.com accountWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr [redacted] 's complaint, we reviewed his account and order historyPer the Terms and Conditions for Walmart.com Gift Cards, we are unable to issue a refund for gift cards that are used without the [redacted] 's authorizationI have spoken with Mr [redacted] and advised him that he will need to contact his financial institution to dispute the charge for the original purchase of the cards that were used as paymentAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/09/23) */ Walmart.com received a Revdex.com complaint from Lauren Holt regarding her order for an Igloo Refrigerator and FreezerWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] complaint, we reviewed her Walmart.com account and order history [redacted] purchased the above item in April of and advised us the cooling mechanism is not workingShe contacted the manufacturer and they were not able to help herWe apologized to [redacted] and have issued her a replacement refrigeratorAs such, Walmart.com considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Walmart.com received a BBB complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and... comments. After we received Mr. [redacted] 's complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] has been trying to place orders for a kayak and they have cancelled due to out of stock. We have escalated this over to our merchandising team and fulfillment team to see what's going on. On July 18, 2015, Mr. [redacted] placed a new order for a Sun Dolphin Green Excursion 10' Sit In Fishing Kayak With Bonus Paddle. We forwarded this to our fulfillment team to make sure this was shipped. This item has been packed and shipped via our carrier freight, Pilot. We have contacted Mr. [redacted] advising him of this and for the inconvenience, issued a 15% discount. As such, Walmart.com considers this matter closed. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] L. Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) After my complaint was submitted to the BBB a representative of Walmart contacted me, [redacted] L. She looked into my complaint, contacted the appropriate people at Walmart and shortly thereafter my order was fulfilled to my complete satisfaction. This individual, [redacted] L., through her efforts and courteous consideration reversed my deteriorating attitude toward Walmart. Once again, I have been completely satisfied with the Walmart response to my complaint and I want to express my thanks to the BBB and the Walmart representative that finally resolved the problem. THANK YOU both. [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/08/13) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his order for We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr [redacted] placed an order for a Netgear Dual-Bank WiFi Range Extender, WhiteHe received a refurbished black oneMr [redacted] reordered three times and received the wrong orderWe have escalated his concerns to the proper department for reviewWe apologized to Mr [redacted] and issued a $eGift Card for his troublesAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/08/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 15, 2016/01/22) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 21, 2015, Mr [redacted] placed an order for a DNP Skywalker TrampolineDue to an issue at our fulfillment center the order shipped out incompleteA replacement order was placed but due to holiday volume, the order was delayedWe are very sorry for any inconvenience that this has causedMr [redacted] was refunded for his shipping charge and a $price adjustment was processed for the delayWe have tried to reach Mr [redacted] several times to discuss this situation at (XXX) XXX-XXXX and (XXX) XXX-XXXX as well as via email, but have been unsuccessfulAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com