Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/07/21) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding a refund he was waiting forWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe would like to apologize for the experience Mr [redacted] experienced with [redacted] service, and for the wait time of his refundWe have escalated his concerns to the appropriate department for reviewWe see Mr [redacted] was refunded in full for $on July 10thAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyUnfortunately, Ms [redacted] 's first order was lost in transitWe are very sorry for the inconvenience and have informed Ms [redacted] via voicemail that a replacement order was issuedThe replacement order was delivered and was picked up on September 30, We have attempted to contact Ms [redacted] to confirm that she has received the order but have not received a responseAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/07/17) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms [redacted] was unable to return her order with us since her product was year over our 90-day return windowWe have confirmed that Ms [redacted] was not satisfied with having to send her Portable DVD player to the manufacturer to be servicedWe understand the frustration Ms [redacted] has experiencedThat is why we have arranged to issue her a one-time courtesy refund for her orderOn June 30, 2015, we called Ms [redacted] at (XXX) XXX-XXXXWe apologized for the inconvenience she experienced and explained these detailsMs [redacted] accepted offer and requested that we issue her a gift card since the credit card she used was no longer activeWe issued Ms [redacted] a one-time courtesy $egift card under order XXXXXXX-XXXXXXDuring our conversation, Ms [redacted] confirmed she no longer needed assistanceIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 15, 2014/04/03) */ Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed with Walmart.comWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe sent an email to Ms [redacted] advising her we checked with USPS and they show Ms [redacted] 's package was delivered on March 24th at 11:a.mIf this is not the case, please have Ms [redacted] contact us at the number belowAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 17, 2014/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did receive a package on the 24thHowever, the order was wrongI paid for garments and only received Final Business Response / [redacted] (4000, 19, 2014/04/23) */ We reached out to Ms [redacted] through email regarding her rebuttalShe stated her complaint was with [redacted] owner of internet company called Bodi GarmentsShe stated she was not sure how this was referred to someone with WalmartIn light of these events, we consider this matter closed [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 21, 2014/04/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/10/21) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr [redacted] contacted the Product Care Plan support team on October 18, and received service repair for his TVOn October 21, 2014, we attempted to call Mr [redacted] at (XXX) XXX-XXXX, but he was not availableWe left him a voice message along with sending him an email explaining these details and provided our direct contact information so he could call us if he still needed assistanceUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this case closedHowever, we will continue to work with Mr [redacted] if he still needs assistance Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Good SupervisorI wish though they fixed the TV very first visit

Initial Business Response / [redacted] (1000, 5, 2014/12/18) */ RE: [redacted] /Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] 's complaint, we reviewed his account records and purchase historyWe could only locate two orders from December 17, and April 23, On December 17, and December 18, we advised [redacted] to contact us back with the product he was referring to and an order number if he made a purchase so we could better assist himWe have not heard back from himIn light of this, [redacted] considers this case closedHowever, [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/12/22) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his cancelled Pick Up Today order for the Zoomer Kitty Interactive Cat and his wait time at his local storeWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with her feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe partnered with Walmart Supercenter of [redacted] for resolutionDue to the inconveniences at the store Mr [redacted] was issued a $gift cardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/04/13) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding cart issues she expressed she was havingWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe reached out to Ms [redacted] and she advised us her cart issues have been resolvedWe apologized for the inconvenience this may have caused herAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 8, 2014/07/11) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his issue with a tire purchaseWe thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] complaint, we reviewed his Walmart.com account and order historyWe apologize for the experience he had with us with his tire purchaseWe tried reaching out to him on July 1st, 3rd and 8th and did not hear back from himWe have escalated his issue to the appropriate Walmart storeAlso, per our Billing Department there is a chargeback pending with PayPayIf you are not happy with the outcome, please contact us at the number below so we may help to resolve the issueIn light of these events, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I offer the following response to [redacted] at Walmart.com: July 1, - I received a message that she calledReturned her call after their business hours and left a message at a generic voicemail box because that was my only option July 2, - left second message for [redacted] during their business hours, and also provided my home and work telephone numbers July 3, - [redacted] left another message at my home stating she would be out of the office until July 8, at which time she would call July 8, - [redacted] left a message at my office stating she would call again No further information from Walmart.com, no contact from local store Final Consumer Response / [redacted] (3000, 27, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am disappointed in the way Walmart treated this issueWalmart did not help resolve the situation with the tires I purchased from their websiteI worked with my credit card provider, and they deemed Walmart at fault and erased the purchase from my account within five business daysWalmart representatives were very surprised by this, and ultimately the decision by my credit card has been the only positive to come out of this situation Final Business Response / [redacted] (4000, 29, 2014/09/16) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe are sorry to hear that Mr [redacted] does not feel his situation was handled properlyHis situation was escalated to the store for reviewWe issued Mr [redacted] a $eGift Card for his troubles on September 2ndIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com

Walmart.com received a [redacted] complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] ’s concerns and appreciate the time she has taken to provide us with her feedback and comments face="Microsoft Sans Serif" size=1>After we received Ms [redacted] ’s complaint, we reviewed her Walmart.com account and order historyOn July 7, 2016, Ms [redacted] placed an order for an Electric Professional Nail Drill Machine Art File Bit Acrylic Manicure Pedicure KitOur records show that this item was sold and shipped from our Marketplace Retailer, [redacted] When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerWe do apologize for any inconvenience this has caused Ms [redacted] We have escalated the issues with the item to [redacted] to reviewOur records show that the order was refunded in the amount of $on July 22, We have tried to contact Ms [redacted] , but have not heard back from herAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely, [redacted] * Walmart.com

Initial Business Response / [redacted] (1000, 15, 2014/10/20) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his original Site to Store order#XXXXXXXXXXXXX for the Broyhill Comfort Temp QueenWe thank you for the opportunity to address Mr ***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn October 9, Mr [redacted] was issued replacement order#XXXXXXXXXXXXX by [redacted] ServiceWe contacted Walmart Supercenter #of Coconut Creek, FL and the management team advised us that they located Mr***'s original orderThe store's management team has advised they have spoken with Mr [redacted] and have cared for him as wellAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 17, 2014/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am happy that I was finally taken care of Victoria of Walmart and that the original order was finally found after waiting since October 1st

Horrible experience with Walmart.com this holiday season I placed my order on December 14thI was guaranteed Christmas DeliveryNow my order will not be reaching me until after Christmas Walmart blames the issue on [redacted] blames the issue on Walmart Walmart customer service has been no help at all, other than to offer me 10% off if I want to keep the itemsI don'tI will be returning them and no longer doing any holiday shopping on Walmart*** All my time, over an hour, spent with Walmart customer service, and the best they could offer me was "sorry it wont be there until December 27thHere is percent off" Completely unsatisfiedI had a similar issue with [redacted] this holiday seasonBut instead, [redacted] actually helped meThey sent the package overnight to make sure I would receive my item on timeThat is good customer service Walmart's reaction and attitude had been anything but

Initial Business Response / [redacted] (1000, 10, 2015/03/16) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her refund request for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe researched and saw where Mr [redacted] did place an intent to cancel the order, but the Waterproof Underpad Bed Protector and 4-Foot Folding Table were shippedWe have refunded Ms [redacted] $for the items she did not receive As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/03/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) A representative contacted meListened to my caseAnd agreed that I should be refunded the moneyShe applied the refundAnd I received itI am satisfied with the outcome of utilizing the Revdex.com to resolve this matterYour services are much appreciated

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms [redacted] 's order delivery was delayed with the carrierWe also confirmed that a refund was processed for Ms [redacted] 's shipping charge on June 30, In addition, we forwarded Ms [redacted] 's concerns regarding the difficulties she experienced locating our contact information from our site and receiving assistance from our [redacted] care group to the appropriate departments to be reviewedOn July 1, 2015, we called Ms [redacted] at (XXX) XXX-XXXXWe apologized for the inconvenience she experienced and explained these detailsAs a courtesy for the inconvenience, we issued Ms [redacted] a $egift cardDuring our conversation, Ms [redacted] confirmed she no longer needed assistanceIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/02) */ I heard from Walmart this morning about Complaint Case #XXXXXXXXI receive a refund and was able to tell them how frustrating the website was and that I was not able to contact anyoneI'm not sure the complaint about the website will go anywhere, but they are to send me a $gift certificate for my trouble I consider the case resolved Thank you for your help [redacted]

Final Consumer Response / [redacted] (2000, 11, 2016/01/20) */ I just wanted to let you know that I have spoken with a manager at the [redacted] Walmart, and they will be taking care of the problem with the gift card Thank you very much for taking the time to help me Sincerely, [redacted] ***

Final Consumer Response / [redacted] (2000, 6, 2015/12/08) */ My issue has been resolved! I actually heard from a [redacted] Care Rep from Walmart.com the next dayThe Rep was very understanding and willing to work on getting my issues resolvedIt did take a few more days than I would have liked but at least this person gave me the correct information and steps to take to get the matter resolvedThe issues that I was having with them initially were clearly not handled properly and they admitted that I was given a lot of information about how the process would and should have goneIt ended up that I never should have had been told that I need to activate my card being that it was under the $mark, which was the issue I tried to explain on the initial call but my comments were not taken seriouslyThey found out that my card was never activated before they sent it offThey had to contact the card company which had to verify I did pay it and ask me for a skew of numbers they needed to get it activatedNot only did Walmart.com make this happen they also reimbursed the shipping fees I paid for but did not resolved from another initial call I made because they were late on deliveryThey told me they never should have told me they can reimburse my credit card and instead they should have have just sent me a store creditSo she made sure I received that and she also sent me an additional store credit to use at my disposalIt is sad that I had to go through so much hassle over a card and that some representation for the company refused to do their job properlyMaybe because they were ill trained or they were in a rush and would say anythingBut I am thankful for the fact that I decided to reach out to the Revdex.com which in turn made my complaints known to the proper party to make [redacted] satisfaction was getting addressed and also make what was wronged right again

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her refund requestWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyOn March 29, 2016, Ms [redacted] placed an order for RCA 42” HDTVThe item arrived damaged and was returnedNormally once an item reaches our returns center a refund is automatically generatedDue to a technical error, Ms [redacted] refund was not processedOnce we were made aware of this error, we processed a full refundMs [redacted] was sent a $eGift card for her difficultiesAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] ** Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed his Walmart.com account and order history [redacted] order was from Altatac, a third party Walmart Marketplace SellerWhen products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific SellerPlease note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace SellerAdditionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the Altatac’s support team about [redacted] concerns advising them the order arrived late and that [redacted] was requesting a refund on the shipping chargesOn January 3, 2017, we contacted [redacted] directly and apologized for the inconvenience that this delay had causedIn addition for the difficulties he experienced he was given a 10% discount off his order and his shipping charges had been refundedIn light of this, Walmart.com considers this matter closedAgain, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 19, 2015/01/07) */ [redacted] received a Revdex.com complaint from [redacted] regarding the status of order# [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] 's complaint, we reviewed his [redacted] account and order history [redacted] has updated and advised he has received the orderAs such, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 15, 2014/12/26) */ [redacted] received a Revdex.com complaint from [redacted] regarding an order she placed on December 12th We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received ** [redacted] 's complaint, we reviewed her [redacted] account and order historyOur records indicate ** [redacted] was issued a refund of $on December 23rdThe refund should post within three to five business days back to the original payment methodAs such, [redacted] considers this matter closed Again, we thank ** [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted]