Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/03/31) */ Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed for a Parsons Queen Metal BedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs [redacted] received her order damagedMs***'s order was picked up, and she was refunded in fullMs [redacted] placed another orderWe apologized for the inconvenience this caused her and issued her a $eGift CardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/08/12) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr [redacted] 's order was delivered to his correct address, but he was unable to locate itWe also confirmed that there were similar theft claims made from other customers at the apartment complex he lives inAs a one-time courtesy, we have issued a full refund for his order that will be credited back to his original method of payment within 3-business days from when he signs the affidavit we emailed to himHowever, in the future, Mr [redacted] would need to use another shipping address or choose the Ship To Store option since his current address is linked to multiple reports of theftOn August 12, 2014, we attempted to call Mr [redacted] at the number he listed in his Revdex.com letter, but we were unable to reach himWe left him a message explaining these details and advised him to contact us if he had any follow up questions or concerns regarding this matterWe have not heard back from himIn light of this, Walmart.com considers this case closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2016/01/22) */ Walmart.com received a Revdex.com complaint from Mr [redacted] in regards to his recent ordersWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr [redacted] 's complaint, we reviewed his account and order historyWe worked with our internal teams to ensure the gift cards purchased by Mr [redacted] have been activatedMr [redacted] also received a $Vanilla Mastercard in error which he requested that we activateUnfortunately, we were unable to locate an order for the card and were not able to activate itWalmart.com has reviewed the correspondences that Mr [redacted] had with our [redacted] service team and escalated all coaching opportunities to the appropriate team to review and addressAs a one-time courtesy for the inconvenience, we sent Mr [redacted] a $eGift card that he can use online or in the storeAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/03/26) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his return and refund request for order#XXXXXXXXXXXXX and XXXXXXXXXXXXX for the Colemen Queen Elevated Airbed with 120v Electric PumpWe thank you for the opportunity to address Mr**'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr**'s complaint, we reviewed his Walmart.com account and order historyFor [redacted] satisfaction on March 18, we refunded Mr [redacted] $for order number XXXXXXXXXXXXX and $for order number XXXXXXXXXXXXX .Due to health reasons, we are not expecting the items backAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/03/18) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn March 5, Ms [redacted] placed an order for a tableIt was delivered damagedShe states she had an unsatisfactory experience when trying to contact our [redacted] service team for assistanceWe have reviewed this and escalated all coaching opportunities to the appropriate team to addressOur records show that a replacement was issued for the table and was delivered on March 12, For the inconvenience, we have issued a $Egift CardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the incorrect item he received for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr [redacted] ordered the AT&T Samsung Galaxy Note N910A Smartphone (Unlocked) and advised us the item was refurbishedMr [redacted] advised us the factory seal had been sealed over with another sticker and the warranty information was not in the boxMr [redacted] also advised there was a small dent in the corner and there were scratches near the stylusMr [redacted] has returned the phone and has been refundedWe have escalated all of his findings to our supplier so that this does not happen againFor all of the inconvenience, we have issued Mr [redacted] a $eGift cardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 15, 2015/07/16) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed that the listing for the Mainstays Student Desk Mr [redacted] ordered is correctThe listing clearly indicates the following "Final price and shipping options depends on options you chooseBase price subject to availability." The listing also displays the optional chairs available along with the cost that would be added to the base price of the deskThis step is required before the final checkoutHowever, we understand the frustration and inconvenience this has caused Mr [redacted] That is why we have issued him a courtesy $egift card to help him with his next online or in-store purchaseOn July 15, 2015, we attempted to call Mr [redacted] and left him a messageWe sent Mr [redacted] an email explaining these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is more than welcome to contact us he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 15, 2015/02/05) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding cancelled Pick Up Today order# XXXXXXXXXXXXX for the Disney Infinity: Marvel Super Heroes (Edition) Video Game Starter Pack (Xbox 360)We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe contacted Mr [redacted] and advised him that the item above was Out of Stock at Walmart #of Bellevue, WA and could not be fulfilledMr [redacted] advised me that he was no longer interested in the itemFor the inconvenience I offered $eGift card and Mr [redacted] has acceptedAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not ask for anything when I submitted the Revdex.com complain; I wrote it simply because Walmart's practices and [redacted] service were lacking, to say the leastThe response provided to Revdex.com by Walmart is a misrepresentation of the actual communication, even though they did send a coupon in a generic email indeedOther than that, I received the following two emails from themThe only changes I made in the text were to replace the two instances of my last name and first nameNote that Walmart seem to think that it is polite to address someone with "Hi LASTNAME" - all their representatives wrote in this manner in the previous communications - before I submitted the complain to Revdex.com Email #(Jan 16): Hi LASTNAME, We have received your Revdex.com complaintI apologize for any inconvenience this issue may have causedI have been assigned to your caseI am currently researching your issueI will contact you back within the next 24-business hoursWhile I am researching if you need me, please contact me directly for support if needed If you have additional questions, please reply to this email or call me at XXX-XXX-XXXX Sincerely, [redacted] J SrExecutive Escalations Specialist Email #(Jan 28): Hi FIRSTNAME, I have made several attempts to reach youFor the inconvenience I am sending you $to cover the pricing difference for the Disney Infinity: Marvel Super Heroes (Edition) Video Game Starter Pack (Xbox 360)I apologize for the inconvenience If you have additional questions, please reply to this email or call me at XXX-XXX-XXXX Sincerely, [redacted] J SrExecutive Escalations Specialist Final Business Response / [redacted] (4000, 21, 2015/02/24) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintWe apologize for not addressing all of his concerns in our initial response and also for the typo in his nameOur records have been updated to prevent this in the futureWe have reviewed Mr [redacted] 's contacts with [redacted] care and ensured that coaching is providedWith regard to his canceled order, the Disney Infinity Starter Pack was out of stock at Walmart #of Bellevue, WA and could not be fulfilled the day he placed his orderThis was an advertised special on December 27, 2014, which sold out quicklyWe try our best to provide our customers with the widest assortment possible and have the most updated information available onlineWe are working hard to make improvements and feedback such as Mr [redacted] 's is very important to usAs a gesture of goodwill for the inconvenience, we issued Mr [redacted] the $eGift cardHe's welcome to gift it to someone else if he is not interested in using itWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us directly Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/09/16) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr [redacted] 's complaint, we confirmed the game he inquired about Assassin's Creed Black Flag for the Xbox was listed for $for either Ship To Home or Ship To Store deliveryPer our user terms, Walmart.com does not price match Walmart stores and orther Brick and Mortar stores alsoOn September 16, 2014, we spoke with Mr [redacted] directly over the phoneWe apologized for the inconvenience he experienced and informed him about our price matching policyMr [redacted] was unaware that he would need to order from Walmart.com to receive the price that was listed and visited his local Walmart store to purchase the Assassin's Creed Black Flag gameUnfortunately, the store price for this game was higher and Mr [redacted] 's request to price match Walmart.com was rejectedWe offered to help Mr [redacted] place a new order for this game to be shipped to his local store, but he refused our offer as he already purchased the game at a lower cost from his local game storeIn light of this, Walmart.com considers this case closedHowever, Mr [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

I ordered arrows off the website, paid for them and then went to pick them up from Walmart in [redacted] MichiganGot to walmart and my order was for a pack and they tried to give me They refused to fill my order and told me walmart [redacted] was different then walmartThe associate got a manager and the all the store managers or surronded me and my kids like I was gonna do somethingI guess I got a refund but they would not tell me what was refunded

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his accountWe thank you for the opportunity to address Mr**'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr**'s complaint, we reviewed his Walmart.com account and order historyOn August 3, 2015, Mr [redacted] placed an order for phone cardsThe order did not pass [redacted] finance checking and the order was cancelledWe have contacted our billing team and they have made adjustments in his account, so he can place ordersWe have tried contacting Mr [redacted] via email at [redacted] @yahoo.com and via phone at XXX XXX-XXXX, but we have not heard back from himAs such, Walmart.com considers this matter closed, but Mr [redacted] can contact us directly if he needs further assistance Again, we thank Mr [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/04/16) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms [redacted] purchased the Student and Teacher Edition of the Photoshop Elements softwareThe description "Student and Teacher Edition Students, teachers, and school staff only" is clearly noted on the image of the product listingIn addition, "(Edu)" was clearly noted on the title description alsoHowever, we understand the frustration and inconvenience this has caused Ms [redacted] That is why we have issued her a one-time courtesy refundOn April 14, 2015, we attempted to call Ms [redacted] at (XXX) XXX-XXXX and left her a messageWe sent Ms [redacted] an email explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms [redacted] is more than welcome to contact us if she still needs assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/12/07) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding a motorbike she was recently trying to purchaseWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we contacted her local Walmart store and were able to locate the bikes she was looking forWe contacted Ms [redacted] to let her know but she was no longer interested in making the purchaseFor the inconvenience, we sent her a $egift card that can use online or in the storeAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2016/01/22) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyOn October 24, Ms [redacted] placed an order for an Igloo FreezerShe later contacted our [redacted] service department and expressed concerns with the order being lateWe contacted Ms [redacted] via email, and advised her that our records show that her order had an expected delivery date of October 28, and based on FedEx tracking her order arrived on timeWe're looking into why her confirmation email had provided the day priorMs [redacted] had been offered 20% off of her order by one of our [redacted] Service agents, which she declinedWe reached out to Ms [redacted] to let her know we could honor the 20% off but would not be able to offer her the order for free or add an additional gift card for compensation for the inconvenienceHowever, at this time, she has not replied to any of our communicationsAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/12/23) */ [redacted] received a Revdex.com complaint from [redacted] regarding the incorrect item he received and the return thereofWe thank you for the opportunity to address [redacted] ***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] ***'s complaint, we reviewed his [redacted] account and order historyWe have attempted to reach [redacted] via email ( [redacted] )In order to provide the best resolution possible we would need to speak with [redacted] ***As such, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/09/12) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments On September 12, 2014, we spoke with Ms [redacted] directly over the phoneWe apologized for the inconvenience and assured her concerns were forwarded to the appropriate departments to improve our service qualityIn addition, we offered to issue her a $egift card to compensate her for the inconvenienceShe accepted our offer and we issued her an egift card under order XXXXXXX-XXXXXXDuring our conversation over the phone, we confirmed she no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/06/01) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] ' concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] ' complaint, we reviewed his Walmart.com account and order historyOur records show that Mr [redacted] placed orders for Dynamic Health 100% Pure Cranberry Juice Concentrate, pack of We have escalated this to our merchandising team and fulfillment teamThey have advised that there was an error on the adThe item was only for one bottle and not a pack of We have removed the ad and issued a full refund to Mr [redacted] For the inconvenience, we have issued a $Egift CardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Ordered a TV and weeks after original delivery date, the order is deemed lost Customer service is laughableThey have no interest in making things right Never received merchandise, was told many different excuses, by numerous people Finally had to get my money back and move on Waste of life Buy product in person or deal with other sites

Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ Walmart.com received a Revdex.com complaint from Mr [redacted] in regards to a game orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr [redacted] 's complaint, we reviewed his account and order historyAs a courtesy, we reached out to the Game Manufacturer, Electronic Arts Incwho provided a free copy of the game to Mr [redacted] and we provided him with a refund for his Walmart.com orderAt this timeElectronic Arts has taken over assisting the [redacted] and has already been in contact to help get it resolvedWe can confirm that Electronic Arts has provided Mr [redacted] with their contact information should they require further assistance regarding this issueAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) While it took several more calls and over a week to get a resolution, it was finally fixed

Walmart.com received a [redacted] complaint from [redacted] regarding his refund requestWe thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received *** [redacted] complaint, we reviewed his account and order history [redacted] order was cancelled by the store because the item was out of stockWhen [redacted] placed his order, an authorization hold was processedBecause the order has been successfully cancelled we are not collecting on the fundsOnce the order was cancelled we sent an authorization reversal request to [redacted] financial institutionWe called [redacted] and he has confirmed receipt of funds [redacted] for the issue surrounding his order, we have sent him a $eGift cardAs such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com