Walmart.com

Initial Business Response / [redacted] (1000, 10, 2016/01/07) */ Walmart.com received a Revdex.com complaint from Mr [redacted] in regards to his gift card orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr***'s complaint, we reviewed his account and order historyWalmart.com partnered with the USPS and it was determined the cards were lost in transitWe attempted to contact Mr [redacted] to offer a replacement or a refund, however, we were unable to reach him despite various attempts via telephone and emailWe issued a full refund for Mr [redacted] and have offered a $eGift cardWalmart.com considers this matter closed but we encourage Mr [redacted] to contact us directly if he needs further assistance or would like us to process the gift card for him Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 17, 2015/06/17) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe would like to apologize for the inconvenience this caused herOur records indicate the order has been canceled and was refunded in full in the amount of $on May 6thWe also issued Ms [redacted] a $eGift Card for her troublesWe sent Ms [redacted] an email on June 4th and did not hear back from herWe also left her a message on June 5th and did not hear backIn light of these events, Walmart considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/11/26) */ [redacted] received a Revdex.com complaint from [redacted] regarding her issue with a replacement computer she receivedWe thank you for the opportunity to address [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] 's complaint, we reviewed her [redacted] account and order history [redacted] was advised to contact the manufacturerWe have confirmed that she has contacted them and is dealing with them directlyAs such, [redacted] considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am NOT dealing with the manufacturer warranty is NOT what I paid extra forI want Walmart to address thisMy computer was supposed to be protected for years through Walmart and that is what I expect Final Consumer Response / [redacted] (4200, 16, 2014/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid for a yr warrenty and until Walmart fullfills that yr warrenty the matter is NOT closed, I was sent the SAME computer with the SAME problem, this should tell Walmart something, there is an issue wirh this brand and modelThe matter is NOT resolved and until Walmart makes good on the yr warrenty that I purchaed in good faith it is NOT going to beThe warrenty for the maufacturer ran out a year after the orginal purchase Final Business Response / [redacted] (4000, 19, 2014/12/18) */ [redacted] received [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe have advised [redacted] that once the product is replaced it does fulfill the service plan and service cannot be set up on the replacement computer [redacted] will need to contact the manufacturer and work with them going forwardIn light of these events, [redacted] considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2014/12/23) */ [redacted] received a Revdex.com complaint from ** [redacted] regarding the damaged Samsung 55" 1080p 120Hz LED Smart HDTV, UN55H6203AFXZA of order# [redacted] We thank you for the opportunity to address ** [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received ** [redacted] ' complaint, we reviewed her [redacted] account and order history** [redacted] was refunded $on December 8, We have attempted to reach ** [redacted] at [redacted] and [redacted] and she has not contacted us backIn order to provide the best resolution possible, we will need to speak with ** [redacted] As such, [redacted] considers this matter closed Again, we thank ** [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/12/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart did call me on Dec 17th at 8:pmWith it being that late at night from an unknown number, I did not answer** [redacted] did not leave a number on the message, which I still have, with a specific number to return the call to, so I called back the number she had called onThat was on 12/18/at 4:pmIt went to a recording and I left a message with my name and whom I was trying to reachI never received a call back regarding my messageNor did they ever try again to call me Yes, I was refunded the amount I paid for the televisionThat is not what the complaint was aboutObviously, [redacted] did not bother to read the original complaintI should not have had to spend days on the phone or email trying to get someone to help me get a TV that was not brokenThis TV was purchased on Black Friday, which meant it was a very good priceIt was received broken, which is maybe no fault of Walmart'sWhat I did expect when I called that day was to get someone to get a new one or replace it with a comparable oneI spent at least days either on the phone or emailing trying to get someone to accomplish this for meI was told by one person at customer service that it would be replaced and shipped to my sons homeThen a day later, all the information changes and no, it cant be done The point of my complaint is that no one at Wal-Mart tried to help me with this problemA lot of people would have just accepted Walmarts answer that there was nothing they could do and given upTrue customer service would have been when I called the first time and voiced my complaint, at that time an attempt to replace the order with another one or something comparable should of been doneNot days and numerous phone calls laterAt no time, did any Walmart representative suggest or even try to replace the order until I demanded itAlso, to have one representative of customer service at Walmart to say one thing and another to change the information, seems alittle unethical to me Had anyone at Walmart read my complaint, it was obvious it was not about the refund, it was about the lack of effort to please the customer I have spent far to much of my time regarding this mannerWalmart tried to reach me once at 8:at nightNot much of any effortKind of like there Customer Service department, no effortIf that is Walmart's attempt to rectify at problem, then they can consider the case closedAs for my purchasing dollars, I will definitely look else where to spend it Thank you, [redacted] Final Business Response / [redacted] (4000, 14, 2015/01/06) */ [redacted] received ** [redacted] ' additional rebuttal arising from her original Revdex.com complaintWe have attempted to reach ** [redacted] at [redacted] and have not been able to speak with herWe have left a message with family member [redacted] and answering machineIn order to provide the best resolution possible we will need to speak with ** [redacted] [redacted] considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] Final Consumer Response / [redacted] (2000, 16, 2015/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2015/12/07) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOctober 29, Mr [redacted] placed order XXXXXXX-XXXXXX for an Evenflo Advanced Harnessed Booster Car Seat to be shipped to his local Walmart storeTypically, when an item is shipped to the store, the [redacted] has days to pick up their orderIf the order is not picked up, it is cancelled and a refund is issuedDue to a system issue, When Mr***'s order was cancelled, the refund was not automatically processedOnce we were made aware of this issue, we immediately processed the refundMr [redacted] has been fully refunded for the items and was issued a $eGift card for his inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/12/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/04/22) */ At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to themAfter full review of Mr***'s case, Sam's Club has tried on numerous occasions to reach Mr [redacted] with information provided to us; we were unable to successfully reach our MemberWe extend a sincere apology to our Member and will be happy to look back in to her concerns if provided with additional contact information or the best time to contact him

Initial Business Response / [redacted] (1000, 11, 2014/12/23) */ [redacted] received a Revdex.com complaint from [redacted] regarding the incorrect item she received for order# [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] 's complaint, we reviewed her [redacted] account and order historyPer [redacted] 's request, we have processed replacement order# [redacted] I have attempted to reach [redacted] , and we have not heard backAs such, [redacted] considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] [redacted] Initial Consumer Rebuttal / [redacted] (2000, 13, 2014/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, as long as they don't charge me again for the item

Initial Business Response / [redacted] (1000, 10, 2014/09/03) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed with the warranty companty Newcorp that Mr [redacted] filed a claim with them on August 14, Newcorp issued Mr [redacted] a prepaid shipping label that was sent to his shipping address via United States Postal ServiceWe also confirmed that Mr [redacted] 's phone was returned through UPS on August 28, and an electronic gift card for the amount of the phone was sent to him on September 2, On September 3, 2014, we spoke with Mr [redacted] directly over the phoneWe apologized for the inconvenience and assured his concerns have been communicated with the Newcorp management teamWe confirmed in our conversation that he no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, we will continue to work with Mr [redacted] if he needs further assistance from us Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/12/22) */ RE: [redacted] ***/Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] ***We thank you for the opportunity to address [redacted] ***'s concerns and appreciate the time he has taken to provide us with his feedback and comments On December 21, we issued [redacted] a refund for his [redacted] order while allowing him to keep the products he receivedOn December 22, 2014, we sent [redacted] an email explaining these details and advised him to contact us if he has any follow up questions or concernsIn light of this, [redacted] considers this matter closedHowever, [redacted] is more than welcome to contact us he has any follow up questions or concerns Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2016/01/22) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs***'s order was from ivgStores, LLC, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return Policy We notified the ivgStores, LLC support team about Ms***'s concerns and arranged for them to issue her a refundWe contacted Ms [redacted] and verified that she had been fully refundedAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted ivgStores before I ever contacted Walmart.com regarding the refundIvgStores said they never captured the funds for my orderI took this matter up with Paypal to see if anyone captured the fundsThey said yes, the funds went to Walmart.comI made many calls to Walmart.com to try and get reimbursed the funds for this orderThey always claimed they never captured the fundsI again contacted ivgStores about the reimbursementThey said I needed to take this matter up with Walmart.com as they never captured any fundsI went back to Paypal and they contacted Walmart.com via a conference callWalmart.com still insisted they never captured any fundsPaypal verified that they didWith no cooperation from Walmart.com at this point, I turned to the Revdex.com and ICC Final Business Response / [redacted] (4000, 10, 2016/02/12) */ Walmart.com received Ms [redacted] additional rebuttal arising from her original Revdex.com complaint and contacted her to revisit the issues surrounding her complaintWe are very sorry for any misunderstandingWe confirmed that Ms [redacted] has received her full refund and that she had no other issuesIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 12, 2016/02/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/09/22) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyDue to the Ship To Store terms and conditions, only individuals added as pick up persons can pick up a Ship To Store orderWe have confirmed that Mr [redacted] did not add his wife as a pick up person for his Ship To Store orderAs a result, Mr [redacted] 's wife was unable to pick up Mr [redacted] 's order at the storeOn September 22, 2014, we attempted to contact Mr [redacted] at (XXX) XXX-XXXX, but he was not availableWe were able to communicate with him through emailWe apologized for the inconvenience and explained the details aboveWe also issued Mr [redacted] a courtesy $egift card to compensate him for the inconvenienceIn light of this, Walmart.com considers this case closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/09/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They originally suggested a $gift card, I agreed to a $one

Initial Business Response / [redacted] (1000, 9, 2015/01/29) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her delayed Site to Store order#XXXXXXXXXXXXX for the Graco Spree Travel System, [redacted] We thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyWe have researched and Mr [redacted] ' order was expected to arrive at store# [redacted] on December 19, On December 20, we see that the store has refunded Ms [redacted] for the above orderMs [redacted] advised she had to purchase another travel system and the price was $more than she paid for the order aboveFor [redacted] satisfaction we have issued Ms [redacted] a $eGift card as requestedAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/08/28) */ RE: [redacted] Case #XXXXXXXX Walmart.com received Mr [redacted] 's complaint regarding his marketplace order from Unbeatablesale.comWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have arranged for the marketplace retailer Unbeatablesale.com to contact Mr [redacted] to discuss the status of his orderWe soon confirmed that Unbeatablesale.com contacted Ms [redacted] and provided the status of her orderIn addition, we communicated Ms [redacted] 's concerns regarding the unsatisfactory level of service he received with the appropriate departments to make sure that corrective action will be madeAs a courtesy for the inconvenience, we have issued Mr [redacted] a courtesy egift card to help him with his next online or in-store purchaseOn August 27, 2015, we attempted to call Mr [redacted] at (XXX) XXX-XXXX, but he was not availableWe sent Mr [redacted] an email explaining these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is more than welcome to contact us if he still needs assistance Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/02/28) */ Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed for an iPod and MPPlayerWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] contacted us stating she did not receive iPodWe initiated a trace with Federal Express and they confirmed the package was delivered on February 11th at 10:a.m signed for by [redacted] We advised Ms [redacted] she will need to dispute the charges with her credit card companyIn light of these events, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is unacceptableI want my money back because the supervisor [redacted] told me that my item was reported as being misdeliveredThe item was signed for by S [redacted] not myselfSo that goes to show that I did not receive it and that S [redacted] was the person who received itIt is more than $and my signature should have been requiredHow can you close this without even giving a care?

Initial Business Response / [redacted] (1000, 10, 2014/12/17) */ [redacted] received a Revdex.com complaint from [redacted] regarding an email she received from usWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] 's complaint, we reviewed her [redacted] account and order historyAs customer goodwill we have issued [redacted] a $eGift CardWe would like [redacted] to send us the email she received to [redacted] as we would like to review the emailAs such, [redacted] considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/12/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/12/16) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] 's complaint, we reviewed her account records and purchase historyWe have confirmed the product Ms [redacted] purchased belongs to the Marketplace retailer Bic SupplyWe have notified Bic Supply about Ms [redacted] 's concerns and they will be contacting her directly to discuss her issueOn December 16, 2014, we notified Ms [redacted] that Bic Supply would be contacting her directly to discuss the issue she has with her Markeplace productIn light of this, Walmart.com considers this case closedHowever, Ms [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I got emails from walmart and other murchant But nothing happened I sent them both a respond SIMPLY TAKE YOUR STUPID PRODUCT AND GIVE ME MY MONEY WALMART POSTED ADVERTISING ON THEIR WEBSITE OF WAT THIS PRODUCT CAN DO THEY SHOULD TAKE IT REFUND ME THEN PLAY CATCH W MARKET PLACE NOT ME I will tell you that much I WILL NEVER EVER BUY ANYTHING FROM YOU HORRIBLE SERVICE AND THESE CABLES ARE USELESS SAVE YOURSELF A LAW SUITE IF MY HOUSE WAS DANAGED FROM SNOW TAKE IT BACK AND GIVE ME MY MONEY ITS CHEAPER THAN HIRING A LAWYER WHEN I TAKE U TO COURT Final Business Response / [redacted] (4000, 10, 2015/01/04) */ RE: [redacted] /Revdex.com Case Walmart.com received Ms [redacted] 's rebuttal arising from her original Revdex.com complaintWe have confirmed the product Ms [redacted] purchased is manufactured by Bic Supply and the order she is referring to belongs to the Marketplace retailer Tool KingWe have notified the Tool King escalation group again about Ms [redacted] 's concerns and they will be contacting her directly to discuss her issueIn light of this, Walmart.com considers this case closedHowever, Ms [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 12, 2015/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Both walmart and bic played ping pong w me I got no where w any of them Since I have enough paper trial through emails I will gather that and head to small claims court Keep ignoring my claim As if its about the $ And pray my house doesnt get any snow damage As I will hold you liable And yes , you lost a [redacted] Will NEVER EVER buy any of your products or bics

Initial Business Response / [redacted] (1000, 11, 2014/11/05) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with an order he placed for a Nikon cameraWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWhen Mr [redacted] picked up his order he claims the box was ripped and the camera looked usedWe apologized to Mr [redacted] for the inconvenience this caused him and issued him a $eGift Card to replace the orderAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 14, 2014/11/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) My issue has been addressed by WalmartThanks

Initial Business Response / [redacted] (1000, 6, 2015/04/13) */ Walmart.com received a Revdex.com complaint from [redacted] regarding one of her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn March 3, 2015, Ms [redacted] placed an order for Beats Pill SpeakersPer the tracking, it shows it was delivered and signed for on March 6, at 12:PMMs [redacted] has advised that she did not receive her packageWe have investigated this with the carrier and they have provided us with the proof of delivery as well as the signature that was made at the time the item was deliveredDue to this, we have advised that Ms [redacted] dispute the charges with her financial institutionAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint has been denied due to the fact that Fedex delivered my package to the wrong address and of course got a signature to it that didn't belong to my home, investigated it by going out to my address and doing what? NOTHINGhow is it that someone will ever confirm their mistake when it comes to their job, their everyday place where they have to provide for their familiesIt makes no sense how they do their investigation, why can't a supervisor come out with him and speak with the purchaser face to face to confront the matter? of course, its not there package so they don't care two [redacted] about ! which is why you reach out to the Revdex.com or others to try & help you out, but they can only do so much, but I guess you just got to believe in karmaThat is all I'm going to say, I'm tired of repeating my story over & over and not being heard and taken seriously ! thanks for your help Revdex.com, even though its the same as when I started no where Final Business Response / [redacted] (4000, 10, 2015/04/21) */ Walmart.com received Ms [redacted] ***'s additional rebuttal arising from her original Revdex.com complaintWe have contacted Fedex and they have confirmed that the package was delivered to the correct addressAs previously stated, Ms [redacted] will need to dispute the charges with her financial institutionIn light of these events, Walmart considers this matter closedIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/02/03) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her account records and purchase historyWe have confirmed that our [redacted] care department issued Ms [redacted] a replacement Igloo Refrigerator on January 23, under order XXXXXXXXXXXXXThe replacement was delivered to Ms [redacted] 's address on January 28, On February 2, and February 3, 2015, we attempted to call Ms [redacted] at (XXX) XXX-XXXX and left her a messageWe also sent Ms [redacted] an email and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/02/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this responseYes you sent me the right item the second time around but that was when you were told you sent me the wrong itemThe first time I called walmart responded with "you didn't get your item? Sorry that's your problem you have to fix it on your own" and when I called to say I got the package but it was a table walmart never apologized and I had to wait yet again for the fridge I should have gotten in the first placeI expect to keep the table after the headache walmart has given me Final Business Response / [redacted] (4000, 15, 2015/02/16) */ RE: [redacted] /Revdex.com Case Walmart.com received Ms [redacted] 's rebuttal arising from her original Revdex.com complaintWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments We understand the frustration that this has caused Ms [redacted] That is why we have allowed Ms [redacted] to keep the table we sent to her at no chargeWe updated Ms [redacted] 's account to prevent her from being recharged for not returning the table we sent to her addressOn February 16, 2015, we attempted to call Ms [redacted] at (XXX) XXX-XXXX, but her phone was not in serviceWe sent Ms [redacted] an email explaining these details and advised her to contact us if she had any follow up questions or concernsWe have not heard back from herIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 17, 2015/02/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you very muchWalmart has allowed me to keep the table and I am satisfied with this resolution

Initial Business Response / [redacted] (1000, 10, 2016/01/06) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her delayed Site to Store order#XXXXXXXXXXXXX and assistance issuesWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWhen Ms [redacted] placed her order the expected delivery date promised was December 22, When Ms [redacted] advised she checked the tracking it showed it would be delivered after the Christmas Holiday and she became worriedThis order actually delivered on December 23, We have addressed the issues she experienced with [redacted] ServiceWe have also advised and educated Ms [redacted] on the process of how Site to Store worksAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Business Response / [redacted] (1000, 13, 2016/01/08) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her delayed Site to Store order#XXXXXXXXXXXXX and assistance issuesWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWhen Ms [redacted] placed her order the expected delivery date promised was December 22, When Ms [redacted] advised she checked the tracking it showed it would be delivered after the Christmas Holiday and she became worriedThis order actually delivered on December 23, We have addressed the issues she experienced with [redacted] ServiceWe have also advised and educated Ms [redacted] on the process of how Site to Store worksFor the inconvenience and delay, we have adjusted Ms [redacted] 's order $As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com