Walmart.com

Initial Business Response / [redacted] (1000, 6, 2015/07/27) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments Per our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Gift Cards or use of any Gift Cards by third parties through their Walmart.com accountHowever, as a one-time courtesy, we have issued Ms [redacted] a one-time courtesy gift cardOn July 27, 2015, we spoke with Ms [redacted] at (XXX) XXX-XXXXWe apologized for the inconvenience and explained these detailsWe assured Ms [redacted] that our system has not been breached or compromisedHowever, as a courtesy for the inconvenience, we have issued Ms [redacted] a one-time courtesy $Walmart Gift Card under order XXXXXXXXXXXXX to her mailing addressDuring our conversation, we confirmed Ms [redacted] no longer needed assistanceIn light of this, Walmart.com considers this matter closed Again, we thank Mr [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did speak with them and we did agree about the gift card, however according to the page transaction I received from Walmart security there was a breach of security

Initial Business Response / [redacted] (1000, 7, 2015/02/05) */ Dear Dispute Resolution Specialist, This is to notify your agency that Mr [redacted] has filed multiple complaints to Walmart.com regarding this issueWe have already submitted our final response to Mr***'s Attorney General Complaint NoXX-XXXXXTherefore, we are including our response that we submitted to his Attorney Gereral's office for this Revdex.com case Sincerely, [redacted] Walmart.com Response: Thank you for the opportunity to respond to Mr***'s follow up complaint As we have stated in our last response, due to a system error, Mr***'s order did not processThe information provided by our [redacted] Care agents regarding his order status and our inventory was inaccurateWe are very sorry for any inconvenience this may have caused and can assure you that we have taken corrective action with the agentsMr [redacted] requested over the phone to send this information in writing to the Attorney General for his records, which we have done so in our last responseWe have sent a copy of our follow up response directly to his email address, as per his request for a written response If you have any further questions, please do not hesitate to contact meI can be reached at [redacted] (option 1) between the hours of 8am - 5pm Pacific Time, Monday - Friday Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am very thankful for the efforts by this Bureau and its Dispute Resolution Support staff leading to a response from Walmart, which had been very difficult to get from this company from the very beginning without filing formal complaintsHowever and obviously, Walmart's response is nothing more than an evasive boilerplate in view of clear and undisputed evidence of business fraud and shows zero sincerity in resolving this matter Accordingly, this response by Walmart is unacceptable and DID NOT RESOLVE THIS COMPLAINT I was hoping that Walmart would take the filing of this very complaint as an opportunity to honestly face its wrongdoing and make a good-faith effort to reasonably resolve this complaint, here and nowThroughout my efforts trying to resolve this matter with Walmart, however, Walmart has been evidently holding the "we did it, so what" attitude, thinking nothing is "a big deal", i.e., ignoring [redacted] order is no big deal, telling a lie of "order lost" is no big deal, advertising merchandise as in-stock while admitting on record the item being out-of-stock is also no big dealThen later on changing the story and claiming the item not-being-out-of-stock and admitting its agent telling yet another flat-out lie to [redacted] just to deny services on his face is not a big deal eitherIs this a serious, professional, and honest business would ever do? Not to mention that Walmart possesses remarkable market dominance and tremendous resources in every category one can thing ofI am truly speechless and can only 100% agree with the fact that Walmart has just recently scored the worst [redacted] satisfaction rating as a result of the survey by the American [redacted] Satisfaction Index, which was reported by, for example, MarketWatch.com in its report entitled "reasons Walmart is the most-hated retailer in America" published on Feb 19, If Walmart were somehow one of the best rated retailer in [redacted] satisfaction and my unbelievable, unprecedented personal experience with Walmart in this blatant and outrageous fashion as recited heretofore were somehow an inadvertent and isolated incident, I would be inclined to simple accept Walmart's apologyHowever, making vague and obviously evasive statements such as "system error" and "provided inaccurate information" are nothing but covexcuses and indicia of unwilling to face the nature of this matter and the harm it inflicted on consumersI have every reason to believe that this is a systematic and wide-spread problem by this retailer and there are a large number of consumers victimized in the same or similar manner For the purpose of attempting to resolve this matter, I am willing to present the following MID-GROUND offer as requested by this BureauHowever, Walmart must make its good-faith effort to resolve it and take its due responsibility for what has happenedUnless Walmart reaches agreement with me and states on the record in its next response that this matter is settled according to our agreement, this complaint should be clearly construed as Walmart's responses being completely unacceptable and the matter is not resolved My MID-GROUND offer is as follows: It'd be acceptable if Walmart elects not to reveal verificable records about what exactly happened and Walmart needs not to even offer any incentive or compensationHowever, Walmart, at minimum, must confirm and state on the record the following: a.) Walmart never practiced deceptive business practice of advertisement; b.) Walmart has conducted thorough investigation into the matter brought forward by this complaint and found that those Walmart employees who Walmart claimed and admitted lying to me in connection with my order did not ever make at least another statement to Walmart customers, therefore Walmart attests that these two back-to-back statements to me are isolated incidents c.) Walmart has conducted thorough investigation across all [redacted] service records and concluded that no other Walmart agents have ever made statements to Walmart customers, therefore those two agents involved in this complaint were isolated individuals who apparently violated Walmart professional ethics against the training they received and this is not a frequent, systematic, common, or wide-spread problem by any means Please be advised that no comment or evasive comments may only be construed by me as "admission by silence" OR: Walmart reaches a written agreement with meIt's up to Walmart to propose what settlement, in any form except Walmart giftcards, would be considered good-faith, sincere effort commensurate with the nature of this matter and the harm it has inflicted on me and my family Final Business Response / [redacted] (4000, 13, 2015/03/13) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments As we communicated with Mr [redacted] in his recent complaints he filed with his Attorney General's office, due to a system error, his order did not processThe information provided by our [redacted] Care agents regarding his order status and our inventory was inaccurateWe are very sorry for any inconvenience this may have caused him and can assure you that we have taken corrective action with the agents that informed Mr [redacted] about the inaccurate informationUnfortunately, we are unable to honor Mr***'s request for documentation regarding the course of actions we made internally with the associates that provided him with the inaccurate informationHowever, please be assured that we a making every effort to prevent this from happening again in the future I hope that this explanation clarifies and responds to the issueIf you have any further questions, please do not hesitate to contact meI can be reached at XXX-XXX-XXXX between the hours of 8am - 5pm Pacific Time, Monday - Friday Sincerely, [redacted] M Walmart.com Final Consumer Response / [redacted] (4200, 15, 2015/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate the continued help from this Bureau and its staff in handling my complaint against WalmartAs to this final response that Walmart has provided, it cannot be more evident that Walmart's attitude is not to make any constructive efforts in resolving this complaint whatsoeverIts response contains mainly the copy-and-paste of the same evasive boilerplate from the prior reply, and I wonder why Walmart even bothered to respond like this at all if it had zero intention to resolve this matterFurther, Walmart in this response made yet another ridiculous and fictitious statement that it could not honor my request for "documentation regarding the course of actions we made internally with the associates that provided him with the inaccurate information"The simple fact is that I never made that kind of request and never cared about the business Walmart had with its own employeesIt appears that Walmart has been trying to show its reasoning of "ok, we did something bad, but that's because we had bad employeesNow don't worry as we already took some actions on them, and you should be satisfied with our actions"Is this serously the kind of logic Walmart expects consumers to follow (and swallow)? Is it that hard for Walmart's management to realize that Walmart, represented by its employees under the scope of agency, is the liable entity for such wrongdoing? This complaint is not about what Walmart wants to do within its own organization; it's about the accountability between Walmart and the consumers it victimized by its outrageous wrongdoingFor the record, I even made it very clear to Walmart via written communication prior to this complaint that I had "no interest in whatever actions being taken" on its employees, because "they were employed and trained by Walmart to do such routine jobs and they may feel it's the management or the culture of Walmart to blame, with which I find no reason to disagree"This fabricated claim by Walmart is similar in nature to another statement by Walmart about claiming having sent me an email with investigation results but in reality it never happened, as outlined in the original complaint filingI can only conclude that Walmart by such acts demonstrates no trustworthiness and seriously lacks credibility From self-admitted inventory status proving advertisement to confirmed serial lying as means to blatantly deny services, what I have experienced from Walmart was truly an appalling, unprecedented, and unimaginable series of serious business wrongdoingWalmart has been given plenty of opportunities to resolve this matter by simply holding a serious attitude and recognizing the cause of action as well as the harm it inflicted, which would allow it to act constructively and responsibly to come up with an acceptable resolutionUnfortunately, Walmart clearly elects to do the opposite and defends itself with evasive and even fabricated excuses as outline above Accordingly, Walmart's final response completely fails to resolve this complaint and is unacceptable

Initial Business Response / [redacted] (1000, 10, 2014/12/30) */ Walmart.com received a Revdex.com complaint from Mr [redacted] White of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] has been cared for by Walmart [redacted] of [redacted] As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/03/04) */ RE: [redacted] / Order #: XXXXXXXXXXXXX Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his Pick-Up-Today order that was cancelledI am very sorry to hear of the difficulty he has experienced After we received Mr [redacted] ' complaint, we reviewed his Walmart.com account and order historyWhen an order is placed for Pick Up Today, an associate at the store will gather the items they've requested onlineIf the store does not have the item in inventory, our system checks surrounding stores within a mile radius for the inventoryIf the item cannot be located, the order is cancelledIf the item is available in one of our warehouses, a new order is generated for Site to Store deliveryWhen this happens, we send the customer an email notifying them of the changes and provide the new delivery dateUnfortunately, the item Mr [redacted] ordered was out of stock and we were unable to fulfill his orderWe attempted to call Mr [redacted] at (XXX) XXX-XXXX to discuss this matter and formally apologize for the inconvenience, but he was not availableWe sent him an email under incident XXXXXX-XXXXXX and left a detailed message about why his Pick Up Today order was cancelledIn addition, we advised him to contact us so we could send him a $egift card to compensate him for the inconvenienceWe have not heard back from himIn light of this, Walmart.com considers this matter resolved Again, we thank Mr [redacted] ' for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/03/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, Walmart did email me about this matterThey explained they have to right to cancel any orderThat's exactly my pointThey don't offer you a different brand or anythingI ordered a Samsung SphoneThey could have at least offered me a different brand, like the cheaper LG FVirgin Mobile phone for same price, and that would have made me happyBut they just cancel your order anytime they want Final Business Response / [redacted] (4000, 14, 2014/03/20) */ RE: Revdex.com Case # XXXXXXXX Walmart.com received Mr [redacted] 's rebuttal arising from his original Revdex.com complaintWe attempted to call him at (XXX) XXX-XXXX on March 20, 2014, but he was not availableWe also sent him an email to contact us if he still needed assistanceUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is always welcome to contact us if he has any follow questions or concerns Sincerely, [redacted] M Walmart.com Final Consumer Response / [redacted] (4200, 16, 2014/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried to contact but was unable to reach anyoneI do think their response is generic and cold for any business I have offered many ways to clear up this matter but doubt they even considered any of themI think they just hire someone to sit there and call then closeCall then closeCall then close This has got to be the worst business ever I will never do business with them again This matter is not closedSo, In the light of that, I don't consider this matter closed and would like my original purchase or rain checkThank you

Initial Business Response / [redacted] (1000, 12, 2014/05/07) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding a charge on his cardWe thank you for the opportunity to address Mr [redacted] ' concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] ' complaint, we reviewed his Walmart.com account and order historyMr [redacted] purchased a Straight Talk 1000-Minute, 1000-Text, 30MB Web Access Service CardThe order did not pass our finance check screening, therefore, his order was cancelledWe contacted Mr [redacted] and advised that once an order is placed, a finance hold for that amount of $for his order is put onto the form of payment usedA finance hold is not an actual charge - it just confirms that there are funds available to complete the purchaseThe actual charge for the purchase amount does not occur until the order is shipped (usually 24-hours after an order is placed)Because the order was cancelled, the charge did not go through, but the finance hold will still be on the accountGenerally it can take up to days for the finance hold to fall off the account, sometimes sooner depending on the bank Mr [redacted] stated that he was actually billed in the amount of $He did not provide the actual bank statement showing this charge, but he provided the transaction ID and the post date of the chargeThis information was forwarded over to our billing team, and they confirmed there are no transactions on that date for that amount under the card on fileGenerally, we would assume this is a store chargeWe emailed Mr [redacted] providing this information and asking to provide the description of the charge; if it shows either WMstores or wm.comWe have not heard back from himIn light of these events, Walmart considers this matter closedHowever, Mr [redacted] can contact us directly if he has any questions Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/02/17) */ RE: Revdex.com Case # XXXXXXXX Walmart.com received a Revdex.com complaint from MsMichele [redacted] regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms ***'s account records, we have confirmed under incident XXXXXX-XXXXXX that her issue needed to be addressed by her local Walmart SupercenterWe contacted her local Walmart store and confirmed that she received her refundWe followed up with her under incident XXXXXX-XXXXXX and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter resolvedHowever, Ms [redacted] is always welcome to contact us if she has any follow questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 15, 2015/12/30) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to an issue with a refund requestWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyUnfortunately, Ms [redacted] 's order was delayed in transit and was delivered fifteen days later to her sonAs compensation for the issues surrounding her order, we offered a $eGift card to Ms [redacted] Ms [redacted] requested that the gift card be sent directly to her son, which has been doneAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Walmart.com received a Revdex.com complaint from Mr [redacted] in regards to his bike orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr***'s complaint, we reviewed his account and order historyMr [redacted] placed a new order and his order was adjusted to reflect his original sale price, in addition he received free shippingAs compensation for the issues surrounding his order, we sent Mr [redacted] a $egift cardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 6, 2016/02/01) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms***'s complaint, we reviewed her account and order historyMs [redacted] 's order was from Pharmapacks.com, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all claims are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace RetailerWe notified the Pharmapacks.com support team about Ms***'s concernsPharmapacks shipped the item to Ms [redacted] again and it was delivered to her on January 26, Ms [redacted] has confirmed receipt of the new orderAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] A [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/12/15) */ RE: [redacted] /Revdex.com Case [redacted] received a Revdex.com complaint from ** [redacted] We thank you for the opportunity to address ** [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received ** [redacted] 's complaint, we reviewed his [redacted] account and order historyUnfortunately, due to a system error, the email instructions and confirmation for the Cyber **nday Free Installation promotion was not emailed to ** [redacted] 's email addressWe understand the frustration ** [redacted] experienced and know that he was inconvenienceThat is why we have issued him a refund of $back to his original method of paymentOn December 15, 2014, we sent ** [redacted] an email explaining these details and advised him to contact us if he had any follow up questions or concernsIn light of this, [redacted] considers this matter closedHowever, ** [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank ** [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached **nday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I do respect the sincere response and acknowledgment from ***, I consider it "hollow" given the fact that I am still patiently "waiting" for the refund of $to materializeAs of today, Dec21st, I still have not seen it applied to my original payment methodOnce this "refund" does happen, then I would consider this a closed case Final Business Response / [redacted] (4000, 9, 2014/12/28) */ RE: [redacted] /Revdex.com Case [redacted] received ** [redacted] 's rebuttal arising from his original Revdex.com complaintWe thank you for the opportunity to address ** [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments We have confirmed the $refund was credited back into ** [redacted] 's original method of payment on December 24, On December 28, 2014, we sent ** [redacted] an email explaining these detailsIn light of this, [redacted] considers this case closedHowever, ** [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank ** [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached **nday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2014/05/14) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the Straight Talk phone she purchasedWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] ordered a Straight Talk phone and was informed that her number can be transferred to this phone, however, that was incorrectTherefore, she wanted to return the phone and receive a refundAs per our policy, Prepaid phones or cards can be returned within days of receiptBecause it was past the days, she was not able to return itAs a onetime courtesy, we have issued a refund to Ms [redacted] 's original form of payment and emailed her a return label to have her return the phone back to usAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/09/29) */ 09/29/ EE XXXXXX-XXXXXX Proposed response for: Revdex.com #XXXXXXXX Order number: XXXXXXX-XXXXXX RESPONSE: Walmart.com received a Revdex.com complaint from [redacted] regarding damaged playset upon delivery as well as an incorrect playset that was refused by [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] 's complaint, we reviewed his Walmart.com account and order historyThe original order was done on the weekend of 8/16/2015, which Massachusetts tax-free weekendWalmart returned the differenceUnfortunately, the wrong playset was delivered, which [redacted] refusedWhen the correct playset was delivered on 9/10/2015, the shipper discovered it was damagedThis playset was also returnedThe last playset was delivered on 9/25/and was not damaged The original price was $and we made several adjustments which allowed the final price to be $As such, Walmart.com considers this matter closedI apologize for any frustration or inconvenience that this may have caused Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Senior Specialist Operations-Executive Escalations

Initial Business Response / [redacted] (1000, 11, 2015/02/02) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her damaged/defective plate of Better Homes and Gardens Rave 16-Piece Square Dinnerware Set, Red of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms ***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have escalated Ms***'s issue to the manufacturer, [redacted] for resolutionAt Walmart.com fulfillment centers we are not allowed to open boxes and send individual parts to customersWe ship all items as the manufacturer has requested [redacted] will be following up with Ms [redacted] and providing final resolutionWe have attempted to reach Ms [redacted] on several occasions, and we have not heard backAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had the opportunity to speak on the phone with a representative of [redacted] , and told her what was going onI also addressed to her, that upon washing my new dishes, one of the mugs has a bubble that surfaced, and they are supposed to be dishwasher safeToday I got a package with a replacement plate that has scratches on it, and no mug, so she was not listening, or failed to tell me how to address this matter separately if that is what I need to doAll I want is what I paid for, a set of complete dinnerware that is without defect Final Business Response / [redacted] (4000, 15, 2015/02/23) */ Walmart.com received Ms [redacted] ***'s additional rebuttal arising from her original Revdex.com complaintMs [redacted] has advised us that she received the replacement mugs and dessert plate from [redacted] , but there were defective alsoWe contacted [redacted] on her behalf and replacement mugs and dessert plates have been ordered [redacted] has advised that they are not expecting any of the replacement items backWe have advised Ms [redacted] that if she has further issues regarding the Better Homes and Gardens Dinnerware set to either contact [redacted] or Walmart.comWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/02/24) */ RE: Revdex.com Case # XXXXXXXX Walmart.com received a Revdex.com complaint from Ms [redacted] regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we immediately took corrective action to rectify her issueAlthough her order passed [redacted] return window, we issued her a refund as a one-time courtesyWe contacted her under incident XXXXXX-XXXXXX and informed her about the refund we issued and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter resolvedHowever, Ms [redacted] is always welcome to contact us if she has any follow questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Final Consumer Response / [redacted] (2000, 7, 2014/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Revdex.com, Thank you for stepping inI believe that this matter would have gone unresolved without your helpThe first time I reached out to Walmart I was replied to with emails that you could not respond toA refund for the price of the mouse is fair considering it was less than days oldHopefully, I don't run into other product issues since this was a courtesy and not good customer service in their opinionThis issue has been resolved and can be closed

Initial Business Response / [redacted] (1000, 5, 2014/02/24) */ Walmart.com received a Revdex.com complaint from [redacted] regarding orders he placed for Lego setsWe thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] complaint, we reviewed his Walmart.com account and order historyMr [redacted] advised us he is receiving his Lego orders with a shipping label affixed to the actual Lego boxWe have escalated this issue to the distribution centerWe apologized to Mr [redacted] and advised him this should not happen anymoreAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/07/10) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] ' concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] ' complaint, we reviewed his Walmart.com account and order historyWe contacted Mr [redacted] ' and he has provided us with his bank statement showing the charge for $We have forwarded that to our billing team and they have advised that the charge was not from the online order that was cancelledThis was a charge for various household items from his local Walmart store located in [redacted] , **We have provided Mr [redacted] a copy of the receipt from the store for the transactionAdditionally, we have forwarded this to the store team for any further assistanceAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/03/11) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***' complaint, we reviewed her Walmart.com account and order historyOur records indicate Ms [redacted] placed an order for an Apple Ipad mini for same day pickupUnfortunately, the store she chose found they did not have the item in stock when fulfilling her orderIf an order is cancelled due to out of stock, we check other stores in the area or send the item from a fulfillment center to the original storeIf the item is sent from a distribution center, a new order is createdWe're sorry for any inconvenience this may have caused Ms***We contacted Ms [redacted] and she advised that she would like to keep the orderFor the inconvenience, we have issued 25% off her order which will be credited to her original form of paymentAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/13) */ I still have not received my item that was purchased almost a week agoMatter not resolved [redacted] Final Business Response / [redacted] (4000, 9, 2015/03/17) */ Walmart.com received [redacted] ***' additional rebuttal arising from her original Revdex.com complaintOur records show that the Ipad arrived at the store on Friday 3/13/XXXX XX:XX PM and the piemail was sent to Ms [redacted] that same day at 1:PMLater in the day, Ms [redacted] picked up the Ipad from the store at 4:PMIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a Fellowes Intellishred ShredderWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe would like to apologize to Mr [redacted] that he did not receive his item and the issue was not resolvedA refund has been issued in full for $The refund will process to the original payment methodAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/22) */ Walmart issued a refund as I requested Thanks ***

Initial Business Response / [redacted] (1000, 10, 2016/01/11) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn December 13, 2015, Mr [redacted] placed an order for The Last Starfighter (25th Anniversary Edition) movie for same day pick up at his local storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this caused Mr [redacted] We have placed a free order for the movie to have it shipped to Mr [redacted] 's addressAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 15, 2014/12/17) */ RE: [redacted] ***/Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] ***We thank you for the opportunity to address [redacted] ***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] ***'s complaint, we reviewed her [redacted] account and order historyWe have confirmed that her order was cancelled on the same day it was placed as it was no longer in stockTherefore, we did not collect the funds for [redacted] ***'s orderHowever, [redacted] ***'s bank may have placed an authorization hold on her accountSome banks may request an authorization release form from us in order to release the funds immediatelyOn December 17, 2014, we sent [redacted] an email explaining these details and advised her to contact us after gathering the necessary details from her bank so we could process an authorization release form to release her fundsIn light of this, [redacted] considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted]