Walmart.com

Initial Business Response / [redacted] (1000, 10, 2016/01/20) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his refund request for the Verizon LG Transpyre 4G LTE Prepaid Smartphone of order#XXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr [redacted] on January 20, and he advised us that he has been cared for with a refundAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 11, 2014/03/21) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the Titanfall (Xbox One) game he purchasedWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] pre ordered the Titanfall (Xbox One) game on January 4, He was concerned because he has not received itOur records show that Mr [redacted] contacted our [redacted] service team on January 14, requesting to cancel the order because of the delayWe contacted Mr [redacted] and advised that the Titanfall (Xbox One) game has a release date of March 11, 2014, which is why it showed at that time not shippedWe have also advised Mr [redacted] that his order for the Titanfall (Xbox One) game has been cancelled as of March 6, For the inconvenience, we issued a $Egift CardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 13, 2014/03/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with Walmart's responseThank you

Initial Business Response / [redacted] (1000, 5, 2014/06/11) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the delayed delivery status of his order aboveWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] 's order was delivered on June 11, (today), as promisedWe have also adjusted Mr [redacted] 's order for the inconvenience and the delivery delay emailAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/05/19) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments We spoke with Ms [redacted] over the phone on May 19, 2014, and confirmed the followingPer her request, a refund was issued for the Bissell vacuum that was being delivered to her local Walmart storeA refund of $was issued to cover the cost of the vacuum and not the in merchandiseUnfortunately, she purchased the same vacuum without the in bundle at $ Per our agreement over the phone, we issued her a $egift card to compensate her for the price she paid at her local storeIn addition, we will be working with her local Walmart store to determine the status her refundWe provided our direct number so Ms [redacted] could contact us at any time if she had any follow up questionsIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Walmart [redacted] has advertised available items online which they have in stock, but they will not allow the purchase of the itemsI was told that there is no carrier to deliver these items and once they get a carrier the price will probably have changedThis is advertising that they even advertised an item that they will not sell to the customerIt is not out of stock and will not at least let the customer purchase prior hand to get their advertised pricingThey will give no guarantees for the advertised product with price when it truly becomes available for purchase

Initial Business Response / [redacted] (1000, 10, 2014/04/22) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her order that was shipped to the wrong address and item was not gift wrappedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyUnfortunately, once an order has started to process for shipment, we are unable to change the shipping methodAs far as we can see this order did not have an address changeThis was purchased through a third party vendor BikeSomeWhere.com, and they advised us the order was received in their gift wrap department and internally scannedWe reached out to Ms [redacted] and have not heard back from herWe have issued Ms [redacted] a $eGift Card for her troublesAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received [redacted] complaint, we reviewed her account and order historyOn October 21, 2016, [redacted] placed an order for an O-Cedar Microfiber EasyWring Spin Mop & Bucket System for same day pick up at her local storeWhen [redacted] received her order, she found that her item was damaged [redacted] returned the item back to the store and received her refund [redacted] then purchased the item directly from the store and found the price was higher than onlineDue to bulk buying discounts, logistics costs, and competitive market-based pricing, our brick and mortar store pricing may vary from what's shown onlineWe have advised [redacted] that online order prices can vary from the store’s pricingWe are unable to issue a credit for the price difference for the item she purchased in store, so we have issued a $eGift card to make up for the price difference and the inconvenience this has caused [redacted] As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/02/17) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her order that was canceledWe thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyPlease know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our siteUnfortunately, unauthorized or fraudulent charges occurWe have reviewed Ms [redacted] ' account and order historyOur records indicate that the orders did not pass [redacted] finance screenings and caused her order to cancelWe have escalated this to our billing team and they have put her account in a positive state, so she is able to process ordersWe left Ms [redacted] a message with this information and we have not heard back from herWe apologize for the inconvenience she experienced while placing this orderIn light of these events, Walmart considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The matter is far from closed I just check with credit card company there still exist a pending charge for TV as Part # of my compliant furthermore the issue of cancllation due to distance of gift verse sending that gift miles away and the reason is far fetch and apalling Final Business Response / [redacted] (4000, 9, 2015/03/04) */ Walmart.com received Ms [redacted] ' additional rebuttal arising from her original Revdex.com complaintWe spoke to Mr [redacted] and issued him a $egift card for his troublesIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 11, 2015/03/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for Revdex.comAssistanceMatter hasBeenResolved

Initial Business Response / [redacted] (1000, 5, 2016/03/16) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent ordersWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyOn February 13, Ms [redacted] placed an order that included Purina cat foodDue to an error in fulfillment, the cat food was not processed and was not shippedSince the cat food was cancelled, Ms [redacted] was not charged for the itemWe spoke with Ms [redacted] and apologized for the confusionWe informed her she has only been charged for the cat food she receivedFor the inconvenience, we issued a $eGift CardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/12/21) */ [redacted] received a Revdex.com complaint from ** [redacted] regarding the failed delivery attempts of order# [redacted] and cancellation of order# [redacted] We thank you for the opportunity to address ** [redacted] 's concerns and appreciate the time he has taken to provide us with her feedback and comments After we received ** [redacted] 's complaint, we reviewed his [redacted] account and order history** [redacted] has been refunded for order# [redacted] Due to the cancellation issues with order# [redacted] the Management Team of Store# [redacted] has located the Samsung 46" 1080p 60Hz LED Smart HDTV, UN46H5203AFXZA /UPC# [redacted] This item has been placed on hold for pick upAs such, [redacted] considers this matter closed Again, we thank ** [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart did gave me a TV but again they fooled me by giving defective TVI hooked up my TV today and the TV did worked but there is a problem in the screen towards the right side of the screen which is popped out thus affecting the quality and the viewing experience I don't know what to do next? I am really tired of this rediculous walmart service, everytime they create some or the other problem and are just spending my time without any solution Please help Final Business Response / [redacted] (4000, 11, 2015/01/09) */ [redacted] received ** [redacted] 's additional rebuttal arising from his original Revdex.com complaint** [redacted] has emailed and advised that he received the replacement from the storeI have contacted ** [redacted] at [redacted] I advised him that his issue with [redacted] regarding order# [redacted] and [redacted] have all been refunded and the issue has been closedI also advised him that the TV he purchased from store# [redacted] would have to be resolved by that store** [redacted] advised me that the first in-store TV he purchased was defective and he was able to make the exchange at the storeI advised him that going forward any future issues would need to be handled by the store and for any .com issues he would need to contact Walmart Customer ServiceHe verbalized understanding [redacted] considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] Final Consumer Response / [redacted] (2000, 13, 2015/01/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/09/15) */ Monday, September 15, Filed Electronically Re: Case # XXXXXXXX To whom it may concern, I am writing you in response to the above referenced complaint Store management has reached out to Ms [redacted] and apologized for the situationMs [redacted] was informed to come into the store at her convenience and they will refund her the money with or without the receiptThe customer was satisfied with this resolution We will consider this matter closed unless notified otherwise With regard, [redacted] D Risk Resolution Coordinator Walmart Stores Inc Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told something differentThat I can return the shirt and my daugter was able to get another shirt and and get a refund for the one that was damagedNot just a refund Final Business Response / [redacted] (4000, 9, 2014/09/26) */ Dear Dispute Resolution Specialist, This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for Walmart Stores escalation teamPlease be informed that this concern has been forwarded to their attention and they will respond directly to your agency with a responseWe would like to request an extension for complaint [redacted] , to give the Walmart Stores escalation team additional time to work toward a resolution of her issue Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his defective Netgear NWireless Router of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr [redacted] and he advised us that the router is defective and that the Manufacturer Netgear would not cover the shipping costs to send it in for warranty serviceFor the inconvenience, we have refunded Mr [redacted] $for the router and the service planAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am fully satisfied with Walmart's actions and consider the issue resolved

Initial Business Response / [redacted] (1000, 10, 2016/01/07) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyMs [redacted] ordered a bunk bed which was delivered with missing itemsWe have attempted to locate the order in question with the information Ms [redacted] provided, but we were not able to find itWe have attempted to contact Ms [redacted] via phone and email and have not heard back from herAs such, Walmart.com considers this matter closed but we encourage Ms [redacted] to contact us directly if she needs assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] T Walmart.com

Initial Business Response / [redacted] (1000, 7, 2014/12/19) */ [redacted] received a Revdex.com complaint from [redacted] regarding his canceled Straight Talk Smartphone orderWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] 's complaint, we reviewed his [redacted] account and order historyCustomers are limited to Smartphone purchases per year at [redacted] Our records indicate [redacted] has placed two successful orders for this item during this timeframeOrder # [redacted] on December 1st and order # [redacted] on December 4thIn light of these events, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/08/20) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding an order he placed for hand towels and Lysol wipesWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] complaint, we reviewed his Walmart.com account and order historyMr [redacted] advised us he was not happy with the way his items arrivedWe advised him we would escalate his concerns to the proper department for reviewMr [redacted] advised us that he just wanted the shipper to be notifiedAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 6, 2015/05/01) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding a recent Walmart.com order he had placedWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate Mr [redacted] placed an order for several video games and a laptop charger on April 14, The order was shipped in two boxesPer the tracking details, both boxes were delivered to Mr***'s delivery address on April 15, We're sorry to hear he didn't receive the itemsDue to Mr***'s return history, we will not be issuing refunds for this orderHe will need to dispute the charges with his financial institutionMr***'s account has been closed and any future Walmart.com orders will be canceledWalmart.com considers this matter closed If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 16, 2014/07/08) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the issues with his order for the Roadmaster Granite Peak 26" Men's Mountain BikeWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] placed an order on June 15, for the Roadmaster Granite Peak 26" Men's Mountain BikeThis was a pick up today order at his local storeThe bike was out of stock and therefore was cancelledPlease note, if a Pick Up Today order cancels due to Out of Stock at the store, our system checks to see if online has stock and if so, creates a new site store orderThis is what happened to Mr [redacted] 's orderHis order was reshopped and therefore was charged for itOur records show that he picked up the bike from the store on June 27, As Such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received a [redacted] complaint from [redacted] in regards to his recent order We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received [redacted] complaint, we reviewed his account and order history [redacted] original order was lost in transitA replacement order was issued and this order arrived late due to transportation issues [redacted] then advised us to cancel the order and refund his moneyDue to a technical error, the refund was not processed at that timeWe manually refunded [redacted] on July 12, and emailed [redacted] offering him a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/08/24) */ Walmart.com received a Revdex.com complaint from [redacted] regarding a recent Walmart.com order he had placedWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOur records indicate Mr [redacted] placed an order for a Canon camera lens on August 11, Per the tracking details, the item was delivered to Mr [redacted] 's delivery address on August 13, and signed forWe're sorry to hear he didn't receive the itemDue to Mr [redacted] 's return history, we will not be issuing a refund for this orderHe will need to dispute the charges with his financial institutionMr [redacted] 's account has been closed and any future Walmart.com orders will be canceledWalmart.com considers this matter closed If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They said, "Due to Mr [redacted] 's return history, we will not be issuing a refund for this order." I have never returned anything from Walmart.comI'd even provide my purchase history, and any information from my account needed, IF THEY DIDN'T CLOSE ITI'd like to see any information they have on my "return history." I assure you, it's falsified Final Consumer Response / [redacted] (3000, 18, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) What account history of mine are you rederring to? It certainly couldn't have been bad account historyI've never had a bad experience until now, to my recollectionI want a FULL account history, summary, explanation, and refund! Final Business Response / [redacted] (4000, 23, 2015/09/29) */ Thanks again for the opportunity to address Mr [redacted] 's concernsPer our previous response, the camera lens he had purchased on August 11, was delivered on August 13, and signed for by S*Due to the fact that the order was signed for at the time of delivery, we will not be issuing a refund for the orderMr [redacted] will need to dispute the transaction with his financial institutionSeparately, we have reviewed Mr [redacted] 's order history and related accounts and found previous disputes and courtesy adjustmentsAs such, his account has been closed and future purchases will need to be made directly at a Walmart storeWalmart.com has nothing further to add at this time and considers this matter closed

Initial Business Response / [redacted] (1000, 10, 2014/11/03) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with an order she placed on lineWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyWe sincerely apologize for the troubles Ms [redacted] had with her orderA refund has been processed in the amount of $We have escalated her concerns to the proper department for reviewWe have also issued Ms [redacted] a $eGift Card for her troublesIn light of these events, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 13, 2014/11/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)