Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/04/16) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments On April 16, 2014, we attempted to contact Ms [redacted] by phone and left a message on her voicemailIn addition, we sent her an email and advised her to contact us if she still needed assistanceUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is always welcome to contact us if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart's response is actually not great because they do not address the fact that they actually resolved my issue, but they did, in fact, get the card activated the day after I filed the Revdex.com complaintSo, while I think that their response to this complaint is corporate nonsense speech, I have no further complaint because my issue is resolved

Initial Business Response / [redacted] (1000, 5, 2014/06/06) */ RE: Revdex.com Case # XXXXXXXX Walmart.com received a Revdex.com Rebuttal from Ms [redacted] ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments On June 3, 2014, we attempted to contact Ms [redacted] at (XXX) XXX-XXXX to assist her with her issue and left her a voice message to call us directlyWe also sent a detailed message to her email and advised her to contact us directly so we could help her with a resolutionWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/01/28) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyUnfortunately, Ms [redacted] 's order was delayed due to a backorder that occurred after it was placedOn December 24, 2014, we issued Ms [redacted] a courtesy refund of $back to her original method of paymentWe confirmed that Ms [redacted] 's order was delivered to her address on January 19, We attempted to call Ms [redacted] at (XXX) XXX-XXXX to see if she still needed assistance and reached a disconnected numberWe sent her an email explaining these details and advised her to contact us if she had any follow up questions or concernsWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, we will continue to assist Ms [redacted] if she still needs assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I know I received the the 39.16, but it took me almost two months to receive my packagePlus your customers service was horribleI have called for two months and no one could not help, until I talk to one of the [redacted] service managerIt took two weeks after I talk to him that I received my packageThe [redacted] service representative lied like they were handling the situation but they didn't do nothingI have received my package after I put in my complaint, but this is to notify you of the horrible experience I had to go through to receive my packageI hope I never experience this again and I hope no one else have to go through what I've been through Final Business Response / [redacted] (4000, 15, 2015/02/16) */ RE: [redacted] /Revdex.com Case Walmart.com received Ms [redacted] 's rebuttal arising from her original Revdex.com complaintWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments We apologize that Ms [redacted] did not receive the $egift card we originally sent to herWe have processed another $egift card to her email address [redacted] @hotmail.com under order XXXXXXX-XXXXXXOn February 16, 2015, we sent Ms [redacted] an email explaining these details and advised her to contact us if she had any follow up questions or concernsWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, we will continue to assist Ms [redacted] if she still needs assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 17, 2015/02/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 16, 2014/09/10) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her order for a ringWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyMs [redacted] advised us that she had her ring sauntered three times with us since last March and the saunter came loose and her ring is damagedAs a one-time courtesy we have issued Ms [redacted] an Egift card in the amount of $to purchase a new ringAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 21, 2014/09/12) */ They have decided to as a one time courtesy they sent me a gift card to replace the ring [redacted] Final Business Response / [redacted] (4000, 19, 2014/09/12) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her as issue she had with an order she placed for a ringWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyMs [redacted] advised us she had her ring sauntered at Walmart and they did not do it right and the ring fell apartAs a one-time courtesy we have issued Ms [redacted] a gift card to replace her ringAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/01/07) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her order for gift cardsWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyOur records indicate the gift cards have been redeemed and Ms [redacted] is disputing the charges with her financial institutionIn light of these events, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart OWES me either the gift cards or a refundI DID NOT RECIEVE THEMIt is THEIR responsibilty to make sure that they are delivered TO METhey CLAIM they delivered them....but to WHO???? Obviously to the wrong address OR they were carelessly left at my front doorstep....which is entirely irresponsible because active gift card are the same as cash and SHOULD NOT BE left out to be stolenThey should be delivered with a signature confirmationWalmart blatantly refused to answer my emails for almost a week before telling me that I was just out of luck and that there is nothing that they will doThey LIED and said they could not track the gift cards....they would answer NO questionsI don't know whether I am more upset about losing $or about the lack of [redacted] service and how they treated meThere is no excuse for either Final Business Response / [redacted] (4000, 11, 2015/01/22) */ Walmart.com received Ms [redacted] additional rebuttal arising from her original Revdex.com complaintWe sincerely apologize for the troubles this has caused herOur records indicate the gift cards were delivered and redeemedWe advised Ms [redacted] to contact her financial provider for further assistanceIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/05/07) */ May 7, [redacted] XXXXX [redacted] Dr Cypress, TX XXXXX Case # XXXXXXXX Ms***, On behalf of N.E.W., please accept this letter in response to your inquiry filed with the Revdex.com of Metro Washington DC & Eastern Pennsylvania, under the above referenced file numberYour complaint was filed against Walmart and forwarded to N.E.Wfor replyI would like to offer my apology that your experience with N.E.Wdid not meet your expectations N.E.WCustomer Service Companies, LLC and its member companies (N.E.W.), is a third-party administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other providerN.E.Woffers retailers and manufacturers innovative, customizable solutions for the delivery of customer service and support throughout the product ownership experience N.E.Wstrives to provide world class customer serviceEach call or letter that comes into N.E.Wregarding concerns or issues relating to our service plan(s) is thoroughly investigated According to your complaint filed with the Revdex.com, your sister purchased a tablet for her child with a year extended warranty which did not sufficiently provide replacement protection after a claim was submittedYou expected the year plan to provide extended coverage to a new tablet purchased by your sister after she received a full reimbursement for the original covered device The desired resolution listed in your complaint is for the original product to be replaced and have the protection plan transferred to the new device A review of your service history for the replacement plan you purchased has been completedThe research revealed a claim was submitted January 27, for a tablet your sister purchased at Walmart.com December 16, The purchase price paid for the tablet was $A prepaid shipping label was provided so that you could send the tablet to N.E.WOnce N.E.Wconfirmed the tablet was in route, the reimbursement request was submitted and approved for the purchase price paid plus sales tax for a total of $ The terms and conditions of the replacement plan stipulate that if the plan is utilized and a full reimbursement for a product is provided then the terms of the plan shall be considered fulfilledThe plan provides for one reimbursement within the time frame of the planThe plan was not designed to provide unlimited claims and reimbursements for two yearsThe plan exists for two years or until it is utilized in full, whichever comes firstI've provided a copy of the Limit of Liability section of the terms and conditions for the plan your sister purchased Limit of liability: For any single claim, the limit of liability under this Plan is the lesser of the cost of (1) authorized repairs, (2) reimbursement for authorized repairs or (3) the price that you paid for the productThe total liability under this Plan is the purchase price you paid for the product; in the event that the total of all authorized repairs exceeds the purchase price paid for the product, we shall have fulfilled all of our obligations under this Plan N.E.Wvalues both you and your sister as customers and we regret that your experience has been less than satisfactory, however we remain unable to fulfill your desired resolution to add the extended plan to your sister's new tabletI hope this response provides you with the necessary information to close out this complaint filed against N.E.WIf we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at XXX-XXX-XXXX Regards, [redacted] Compliance Coordinator, ***@asurion.com voice (XXX) XXX-XXXX fax (XXX) XXX-XXXX

Initial Business Response / [redacted] (1000, 10, 2014/12/23) */ [redacted] received a Revdex.com complaint from [redacted] regarding the defective Metropolitan 5-Piece Dining Set, Multiple Colors; Finish: Espresso of order# [redacted] We thank you for the opportunity to address [redacted] ***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] ***'s complaint, we reviewed his [redacted] account and order historyWe have refunded [redacted] $back to his original payment methodAs such, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Though it took a long time to follow up , I am happy that walmart had refunded the moneyI would continue shopping with themThanks Revdex.com for the excellent work that you are doingKeep it up!!!

Initial Business Response / [redacted] (1000, 10, 2014/12/16) */ [redacted] received a Revdex.com complaint from [redacted] regarding her order for an Igloo Chest FreezerWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] 's complaint, we reviewed her [redacted] account and order historyWe would like to apologize for the service [redacted] experienced at the storeWe have escalated her issues to the appropriate department for reviewOur records indicate [redacted] was issued a $refund to her orderWe have also issued [redacted] a $eGift Card for her troublesAs such, [redacted] considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for taking the time to respond however I would like to point out that the ONLY reason I got the $refund was because customer service canceled my online order and resubmitted my order so I was able to pick it up in the storeI had to purchase the item at full price and then they did a credit so I was able to have the item at the Black Friday priceUltimately, it was not a refundI paid the same amount I did as on Black Friday Final Business Response / [redacted] (4000, 14, 2014/12/23) */ [redacted] received [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe appreciate her additional informationWe are happy to hear she was able to purchase her item at the Black Friday priceShe was issued a $eGift Card for the inconvenience she experiencedIn light of these events, [redacted] considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Final Consumer Response / [redacted] (2000, 16, 2014/12/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a Revdex.com complaint from [redacted] regarding a recent order placed on [redacted] accountWe thank you for the opportunity to address [redacted] concerns and appreciate the time [redacted] has taken to provide us with her feedback and comments After we received [redacted] complaint, we reviewed [redacted] Walmart.com account and order historyDue to a system error that has since been addressed, the original refund of $was not processedWe're sorry for the inconvenience that Mrand [redacted] have experienced with this orderThe refund has been posted today 11/4/and will be posted to the original method of payment within 3-business daysWalmart.com considers this matter closed but we encourage Mrand [redacted] to contact us if they need assistance in the future Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 12, 2015/02/04) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the gift card activation issues of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms [redacted] and confirmed that her email address was incorrect for this orderWe made necessary updates and corrections so that Ms [redacted] could successfully receive the activation instructionsMS [redacted] has confirmed that she has successfully activated the gift cards of her orderAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/03/26) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his refund request for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr***'s order#XXXXXXXXXXXXX was not able to be fulfilled by his selected storeWe emailed Mr [redacted] to advise him of the fulfillment issue at the store and requested he respond back to let us know if we could fulfill the order from our warehouse in order to have the order shipped to the store for pick upWe processed order#XXXXXXXXXXXXX, this order was cancelledMr [redacted] was refunded $on March 5, For the inconvenience and for [redacted] satisfaction we have also issued Mr [redacted] a $eGift CardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 11, 2015/04/03) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent ordersWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] placed a couple orders for a refurbished Apple IphoneShe tried to activate the phones, but could not because they were still linked to someone else's nameWe have issued a replacement for the Iphone and Ms [redacted] has shipped the defective phones back to usWe have forwarded this issue to the appropriate team regarding the issue and to make sure the replacement that is being sent has no similar problemsAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am out of the country til Monday so won't be able to check the phone until Tuesday April 14th Final Business Response / [redacted] (4000, 16, 2015/04/27) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintWe contacted Mr [redacted] and he has advised that the manufacturer has tried to troubleshoot the replacement phone and has found it will not fully work with the carrier, so a new phone with a different carrier will be sentFor the inconvenience, we have issued a $Egift card to Mr [redacted] In light of these events, Walmart considers this matter closedIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/08/07) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] 's complaint, we reviewed her account records and purchase historyWe have confirmed that the fraudulent order that was placed on Ms [redacted] 's account was delivered prior to her filing a claim with usDue to this, we were unable to cancel the unauthorized orderPlease note, Customers are solely responsible for keeping the password [redacted] their Walmart.com account safe and for any activity conducted under their accountHowever, we understand the frustration Ms [redacted] has been throughThat is why we have issued her a one-time courtesy egift card in the amount of her order to her email addressOn August 7, 2015, we attempted to call Ms [redacted] at (XXX) XXX-XXXX and (XXX) XXX-XXXX, but we were unable to reach herWe sent Ms [redacted] an email with these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/08/11) */ Hello, I have received a resolution to dispute with WalmartThey have issued a gift card in the amount of $ Thank you so much for your help!!! I'm very, very grateful Sincerely, ~ [redacted]

Initial Business Response / [redacted] (1000, 10, 2014/06/17) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding issues she was experiencing with her ordersWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOur records indicate that her orders were getting canceled because they were not passing all of our security checksUnfortunately, this can happen from time to timeWe escalated her account to the appropriate department for reviewMs [redacted] 's account has been set to positive status and should not have any problems with future ordersWe left a message for Ms [redacted] with this informationIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is welcome to contact us if she continues to experience problems in the future Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 15, 2015/02/06) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her refund request for the redeemed Straight Talk Unlimited [redacted] Text, Talk and Web Access 30-Day Service Card (Email Delivery) of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyBecause Ms***'s phone card was redeemed we are not able to refund this orderWe have also escalated Ms***'s refund request to Straight Talk and they have advised that email delivered cards that have been redeemed are non-refundableAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/04/06) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding her defective RCA 10.1" Tablet 16GB and her refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms [redacted] and apologizedWe have also issued Ms [redacted] a full refund in the amount of $As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/04/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/09/18) */ Please refer to case [redacted] with Unbeatablesale.comwhich has already been closed Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) they failed to uphold any responsibility for damages to item in shipping and they lost my business foreverCustomers beware when buying from them; I will never make that mistake againThis was my first and last buying experience from this company Final Business Response / [redacted] (4000, 15, 2014/10/09) */ RE: [redacted] /Revdex.com Case Walmart.com received a rebuttal to [redacted] original Revdex.com complaintWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing [redacted] complaint, we reviewed her Walmart.com account and order historyOn October 8, 2014, we spoke with [redacted] directly over the phone [redacted] expressed her concerns about not receiving an invoice or receipt with the UnbeatableSale.com order that was deliveredShe also expressed her concerns that the information displayed on Walmart.com does not clearly specify the product she ordered was from UnbeatableSale.comWe apologized for the inconvenience and explained that marketplace products such as those that belong to UnbeatableSale.com state "Buy from Marketplace" next to them and includes information about the retailer below their prices on the product pageLastly, we confirmed that FedEx has made arrangements with UnbeatableSale.com to send [redacted] a replacement orderDuring our conversation, [redacted] advised she no longer needed assistanceIn light of this, Walmart.com considers this case closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 17, 2014/10/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/08/18) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his order for Wrangler - Men's Pocket Denim ShortsWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr [redacted] purchased shorts on lineWhen he went to the store he saw the price was cheaper, and wanted a refund for the differenceA refund has been issued to Mr [redacted] for $This refund went back to his original payment methodAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for her/his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Refund issued for the difference

Initial Business Response / [redacted] (1000, 7, 2015/02/11) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her account records and purchase historyWe have forwarded Ms [redacted] 's concerns regarding the wash cloths she order from the Marketplace retailer SalonSupplyStore.com and batteries she ordered from Altatac.comAs a courtesy, we issued Ms [redacted] a refund for the wash cloths she ordered from SalonSupplyStore.comWe confirmed that the Duracell batteries the marketplace retailer Altatac sold Ms [redacted] were legal within the U.SUnfortunately, we could not issue a refund for the batteries Ms [redacted] ordered through AltatacHowever, we arranged to issue her an egift for her batteries in place of a refundOn February 10, 2015, we attempted to call Ms [redacted] at (XXX) XXX-XXXX, but she was not availableWe were able to communicate with Ms [redacted] via emailWe apologized for the inconvenience and explained the details aboveMs [redacted] accepted the course of action we have taken to resolve her issue and she no longer needed assistanceIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I appreciate the refund and gift card, I do not see a plan for Walmart to better monitor it's marketplace sellersA VISIBLE disclaimer should be posted within the listing of each item stating that it is not being sold or supplied in any way by WalmartI still feel the use of the walmart website by these sellers is misleading to consumersI thought I was buying from a trusted name like Walmart Furthermore, a public feedback system should be available to report bad sellers since Walmart is not monitoring them and walmart [redacted] service just rudely and repeatedly told me they couldn't help and I'd have to contact the sellers directlyI had no idea I wasn't buying from Walmart Finally, ***, how did you check that repackaged battered sold in ziploc bags are legal in the US? Please provide that agencies name and the investigators contact info Thank you

Walmart.com received a [redacted] complaint from [redacted] We thank you for the opportunity to address ** [redacted] ’s concerns and appreciate the time he has taken to provide us with his feedback and comments Serif" size=1>After we received ** [redacted] ’s complaint, we reviewed his Walmart.com account and order historyWe contacted ** [redacted] and he has provided screen shots from the mobile app for TV’s listed on our site** [redacted] was interested in a Samsung 65" TV listed on the app for $We have escalated this over to our merchandising team and they have confirmed the lowest price listed for this TV is $We were not able to replicate the prices ** [redacted] saw on his app for the other TV’s as wellPer the Terms and Conditions listed on our site, pricing errors may occur on the Walmart Sites or through Walmart Marketplace retailersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We do apologize for the inconvenience this has caused ** [redacted] For the difficulties, we have issued a $gift card to ** [redacted] ’s homeAs such, Walmart.com considers this matter closed.Again, we thank ** [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely, [redacted] Walmart.com