Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/26) */ [redacted] received a Revdex.com complaint from [redacted] regarding his order for a 8xCustom BookWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received ***'s complaint, we reviewed his [redacted] account and order historyWe received confirmation that ***'s order will ship todayWe spoke with ** [redacted] and apologized for the delayWe also issued him a $eGift Card for the inconvenienceAs such, [redacted] considers this matter closed Again, we thank ** [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2014/03/06) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the VIZIO Refurbished M551d-A2R 55" 1080p 240Hz Razor LED 3D Smart HDTV that was damagedWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe contacted Mr [redacted] and he stated he has returned the damaged TV and worked with the recon group to get him a replacementMr [redacted] advised us that he was concerned of the weight of the replacement that was shippedWe responded to him to see if the replacement was shipped and intactWe have not heard back from himIn light of these events, Walmart.com considers this matter closed; however, Mr [redacted] can contact us directly if he has any concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/02/10) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding an order he placed for H&R Block softwareWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr [redacted] stated there was a $eGift Card bonus when purchasing this software packageThe $eGift Card was if you put $or more of your tax return on a Walmart gift cardAs a one time-courtesy we issued a $eGift Card to Mr***In light of these events, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Response is partially acceptable since a bonus $gift card was issued to meHowever Walmart did not apologize or acknowledge that the advertising and sales listing failed to disclose the additional requirements for getting the bonus at the time of my purchaseEarly purchasers like myself were mislead but at least now the Walmart advertising and the web sales listing have since been updated to reveal the previously hidden requirements before a purchase is made

Initial Business Response / [redacted] (1000, 5, 2014/10/24) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that there is no clear details from the item description that specifies the tablet is 3G and 4G compatible or can be used with a sim cardHowever, we have found that the "What's a tablet PC?" section from the item page details that a tablet PC is an ideal for use on the go with a mobile broadband connectionWe have notified our site content team to update the "What's a tablet PC?" sectionOn October 24, we spoke with Ms [redacted] directly over the phoneWe apologized for the inconvenience and assured her concerns with the [redacted] care she received were communicated with the appropriate management groupsWe issued Ms [redacted] a courtesy $egift card to compensate her for her inconvenience under order XXXXXXXXXXXXXWe also provided Ms [redacted] our contact information so she could contact us if she had any follow up questions or concernsDuring our conversation, we have confirmed she no longer needed assistanceIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I feel that us the best they could offer and im fine with it I hope that they change this advertising because it is very misleading

Initial Business Response / [redacted] (1000, 10, 2014/11/03) */ Walmart.com received a Revdex.com complaint from [redacted] regarding a Revdex.com complaintWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyWe left a message for [redacted] Owen's on October 23rd, and sent her an email on October 27th and we have not heard back from herIn light of these events, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received a call from the company, further more I did receive an email from them but have to call during their business hours and have not had a chance to call them backThis case is NOT resolvedI am willing to call them but in the email, they did not provide me with any information as to who I need to ask for once I call, I don't know if they will know about the case by name or if I need to provide a case number or order numberTruly all I want is to be given the item I purchasedAnd since it was WalMart's mistake that they advertised something which they did not have, then never sent me anything indicating I would not receive the item I had paid for, I feel the best resolution would be for them to provide me with a DVD copy of Supernatural Season I received only a blu-ray copy and what I bought was the blu-ray plus dvd, so that is really all I'm looking forAlso I feel it is their responsibility to provide the resolution information in their emails, I have already called them before I ever filed a case with the Revdex.com and it was a complete run aroundNobody I spoke to was willing to help and I had to ask to be transferred to the manager, going through that procedure times and still getting no where, no resolution, and being side stepped at every turnI really am not very happy to call them and go through that process again and get nothing in returnThank you for your time in this matter Final Business Response / [redacted] (4000, 14, 2014/11/18) */ Walmart.com received Ms [redacted] additional rebuttal arising from her original Revdex.com complaintWe have issued Ms [redacted] a $eGift Card for her troublesIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/07/29) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her order she tried to cancelWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] placed an order for Huggies Snug & Dry Diapers and Fresh Scent Quilted Baby WipesHer order showed in the order process state four days laterMr [redacted] canceled her orderShe contacted [redacted] service and they were not able to help herWe would like to apologize for the inconvenience this caused herWe have escalated these issues to the proper department for reviewMs [redacted] has received a full refund for $on July 23, We have also issued her a $eGift Card for her troublesAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 6, 2016/02/11) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the incorrect item she received from our Marketplace Vendor, [redacted] on order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms [redacted] and she advised us that she ordered the Anxiety Wrap X-Small - (Chest Size 14-19) and received the incorrect size from Marketplace Vendor, [redacted] Ms [redacted] advised she paid return postage ship the incorrect item back to [redacted] Ms [redacted] was issued a refund for the itemFor [redacted] Satisfaction, we refunded Ms [redacted] an additional $to cover what she paid for return postageAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/09/10) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe confirmed that Mr [redacted] was not satisfied with our gift card policy to be refunded at his local storePer our Gift Card terms, cash redemptions for all Walmart Gift cards in the state of Washington in the amount of $or less need to be made at a Walmart storeHowever, as a one-time courtesy, we offered to issue Mr [redacted] a check for the balance of his gift cardWe communicated these details with Mr [redacted] and advised him to contact us if he accepted this offerUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this case closedHowever, Mr [redacted] is more than welcome to contact us if he still needs assistance Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart.com, in their last email, said that they had already processed the check and not that they were awaiting any input from meBut, in the reply to Revdex.com, they indicate that they are awaiting my responseI replied to the email and am now awaiting a confirmation that they processed my request and issued a checkOnce I have that confirmation, I will consider the matter closed Verbatim (their email before the response to Revdex.com): > Response By Email ( [redacted] .) (09/11/XXXX XX:XX AM) > Hi ***, > > As a one time courtesy, we have processed a check in the amount of the > balance of your card totaling $Please do not hesitate to contact us if > you need additional assistance > > Sincrerely, > > [redacted] > Resolution Specialist Final Business Response / [redacted] (4000, 15, 2015/09/18) */ Walmart.com received Mr [redacted] ***'s additional rebuttal arising from his original Revdex.com complaintWe have contacted our billing team and provided the shipping address of Mr [redacted] to have the check sent toDue to the amount of the check, it will take an estimated 2-weeks to process and be sent outWe have contacted Mr [redacted] and advised him of thisIn light of the events, Walmart considers this matter closedIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/06/12) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his refund request for the above orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] was refunded $on March 16, On June 12, we also refunded Mr [redacted] $As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will accept as soon as I see the refund back to my account They did this before and nothing was refunded back to my accountBut for now I will consider this case still open Final Business Response / [redacted] (4000, 9, 2014/06/18) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintOn June 12, we processed a $refund back to his original method of paymentWe have also attempted to reach Mr [redacted] on several occasions with no availWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] J Walmart.com Final Consumer Response / [redacted] (2000, 11, 2014/06/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/03/17) */ We are working with [redacted] regarding this complaint but are requesting additional time to post our response

Initial Business Response / [redacted] (1000, 15, 2015/02/05) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the damaged/defective Ematic 7" HD Quad-Core 8GB Kid Safe Tablets of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr [redacted] and he has advised that he is not satisfied with the performance of the above items and has returned themMr [redacted] states only of the tablets he has purchased still worksFor the inconvenience I have offered $eGift card and Mr [redacted] has accepted this resolutionAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 6, 2015/02/11) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the shipping delay of order# XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms [redacted] and confirmed this was a fulfillment issueWe have refunded Ms [redacted] $for the shippingAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/05/20) */ Walmart.com received a Revdex.com complaint from Ms [redacted] Wu regarding the order for the Kirby: Triple Deluxe (Nintendo 3DS) gameWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyMs [redacted] ordered the Kirby: Triple Deluxe (Nintendo 3DS) gameMs [redacted] feels we cancelled her order, so she can repurchase it at the higher priceWe contacted Ms [redacted] and let her know that an intent to cancel was placed on the order and that caused the order to cancelMs [redacted] claims that she did not authorize for anyone to cancel it, so we have escalated this over to the appropriate team to review and addressMsWu has brought the game elsewhere, so we have issued a $Egift Card to her for the inconvenienceAs such, Walmart considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Was issued a gift certificate at the same value as the cancelled order so this particular matter is closedWill still be wary of lower price pre-orders from them in the future

Initial Business Response / [redacted] (1000, 5, 2014/08/14) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the (Email Delivery) T-Mobile $Prepaid Mobile Broadband Pass of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyResearch shows that Mr [redacted] has advised that he did not place the order and is requesting to be refundedAs a one-time courtesy I have issued Mr [redacted] a $eGift card for [redacted] satisfactionAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/08/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you so much for mediating the issue and restoring the faith

Initial Business Response / [redacted] (1000, 9, 2015/01/09) */ To Whom This May Concern, We regret that our [redacted] is not happy with the purchase made with us and sincerely apologize for any inconvenience that this may have caused After reviewing the [redacted] 's complaint along with our own notation history I do show that this [redacted] placed his order via our online shopping cart as he stated on Dec 24th at 4:29PM - our LAST SHIPMENT goes out at 4pm therefore the order would be processed the NEXT BUSINESS DAY - in this case would be December 29th as our offices were closed and worked only with auxiliary staff the day after Christmas - December 26th - and the 27th and 28th were the weekend (per our Shipping Policy) The order was picked up and processed the next business day of December 29th and shipped since we did not hear from [redacted] to cancel the order prior [redacted] did contacted us on December 30th after the order was processed and already on its way to the customers shipping address [redacted] became very angry about the Holiday Delay and demanded a refund immediately - we explained that once the order is shipped we are not able to cancel and refund immediately - instead the item must be returned for inspection and consequent refund We did attempted to have the package rerouted but to no avail - the package was delivered to the [redacted] by UPS tracking 1ZXXXXXXXXXXXXXXXX on Monday 1/5/ [redacted] may contact our US Based [redacted] Service Department at XXX-XXX-XXXX Monday thru Friday 9am to 4pm to make arrangements for the return of the merchandise and consequent refund If you have any further questions please feel free to contact us directly [redacted] Department Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again this company has elected to falsify their information in attempt to avoid responsibility for unethical and absolutely atrocious business practiceThe Walmart website DID NOT state anything remotely close to what the representative listed above with regards to billing, in fact it stated that the expected DELIVERY DATE for my purchase was Devember 29th, which is why I called on the 30th to find out why my order hadn't arrived after having taken the day off of work to wait for itNo call, no communication what so ever that my item wouldn't arrive as estimated and promised via their websiteOnce again when I did call and was able to speak to a representative ( Natasha) after having explained that the trip I had planned and paid for that this item was intended for was going to be over by the time this item arrived based on HER new eta, and after having been told " you should have expected this delay" she told me that my item was returned and my funds would be in my account within hours, a bold faced lie! When I asked for a confirmation number she said that she doesn't have one and that they don't give themThe fact that this "business " would go onto the Revdex.com and openly lie about the events that took place validates the deplorable standard of which they conduct their businessI have still yet to hear from a representative of this company with any form of apology or compensation for this disgusting sequence of events and have been unable to reach anyone on their staff in any attempt over the last daysThe extension number "Natasha" provided was much like the response provided above from this companyI will continue to voice my disgust with this entity in every Venice possible until an acceptable resolution is made and in the interest of ensuring that no one else suffers this type of unacceptable service and practice by this company againA simple return will not die at this point and I wouldn't trust this company with a single red penny of mine to facilitate tat process in any rateBUYER BEWARE OF ISAVE SND WALMART.com! Final Business Response / [redacted] (4000, 22, 2015/02/27) */ To Whom This May Concern, We sincerely regret that our [redacted] was not able to contact us to make arrangements to return the merchandise for inspection and consequent refund UPS was dispatched today (2/27/15) and will visit M [redacted] 's delivery address in Clayton, NC XXXXX between Monday, March 2nd thru Wednesday, March 4th to collect the packagePlease have the merchandise secured within its original packaging and ready for pick up The tracking number listed for the package return is 1Z8W025WXXXXXXXXXXOnce the package is with UPS you will be able to track its whereabouts up until delivery to our warehouse at http://www.ups.com Once the package is returned and inspected your account will be refunded the full purchase price collected Again, we sincerely regret that we were not able to make M [redacted] one of our many Satisfied Customers and look forward to the return of the merchandise if you have any questions and/or comments please feel free to contact our US Based [redacted] Department at XXX-XXX-XXXX Monday - Friday 9am to 4pm Eastern/Standard [redacted] Department Final Consumer Response / [redacted] (4200, 24, 2015/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is an unacceptable business practice and were it not for the size of this company they would be out of business due to this unbelievably poor service standardYet again they have dodged the responsibility for their disastrous and completely unethical handling of this issueOnce again, I requested a refund initially after having been lied to about the delivery date and was blatantly lied to again by their associate on the phone who advised that the refund was processed and the funds would hit my account within daysThis was in January, it is now MarchI will not process a return for this item at this time as they have lied consistently to me personally and through this forumAt this point given the nature of their horrible complaint management and the fact that they have avoided responsibility at every angle attempting in someway to pawn this off on a [redacted] who purchased through them in trust, I would like full acknowledgement of their mishandling of this issue as well as some form of compensation for the trouble and delays they caused as a result of their poor response to a genuine [redacted] care concern

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr [redacted] placed an order for Grand Theft Auto for PS4, for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this caused Mr [redacted] We contacted Mr [redacted] , placed a new order shipping the item to his home, and honored the Black Friday priceAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart responded very quickly and honored the price I originally paid

my experience dealing with a fraudulent charge on my gift card with Walmar [redacted] Customer CareJust unbelievable, someone probably hack there system and got my info but somehow they try to blame me saying I must have click on and emailNO I did not I always go to walmar [redacted] directlyMy email below explaining my frustration: my respond: I called a few time and was hang up on twiceI was tired and the issue was getting stressfulI finally got some help from some oneI explained that my gift card I used before was being used at Walmar [redacted] Order #XXXXXX by someone I don't know and it seems the order was cancel by someoneI wanted to know how my money form my gift card will be added back from the fraud orderI never open any email and wanted to know how something like this can happenedI always place my order on Walmar [redacted] not through any third party siteThis is so stressful all my credit card info was on the Walmar [redacted] siteI hope it can be resolvedJust unbelievablethey respond: Thank you for bringing this to our attentionI'm glad to have the opportunity to review your concern and provide the best solutionI’ve carefully gone through our records and could find that the order number XXXXXX is in processI'm afraid that we are unable to change an order after you click "Place Order" because your order begins processing immediatelyBecause your order is already in the shipping process, I have submitted a request to intercept your order and have it returned If this request is successful, the item will be returned, and you will be refunded If the order is too far along in shipping and updates to delivered status, you can try to retrieve the package if you know the recipient or contact your financial institution to dispute the chargesDo not hesitate to let me know if there's anything else I can assist you withIt has been my pleasure helping you out!! my respond: A cancellation was requested by someone at walmart and I was told walmart will look into why my gift card was use and credit me back the amount of $32.65, then I can delete my account and I just check my account and the order is being processed instead of being canceli can't believe I have to beg for my money, I only got back $from the $32.65, I would like to know where the other $wentI just want my money and my account cancelI am done with walmartworst experience ever

Initial Business Response / [redacted] (1000, 6, 2015/04/03) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his account records and order historyWe have confirmed that Mr [redacted] placed his order on December 16, and received his projector on December 19, Mr [redacted] contacted our [redacted] care department on March 14, to process a return for his projectorPlease know that projectors are categorized under computer hardware and the return window for computer hardware is daysUnfortunately, Mr***'s projector was past the day return windowHowever, we understand the frustration and inconvenience this has caused Mr***That is why we have processed a one-time courtesy refund back to his original method of paymentWe notified Mr [redacted] about the refund we issued to him and advised him to contact us if he still needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/04/13) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding an order she placed for a trampolineWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWhen we spoke to Ms [redacted] she informed us that she has received her full refundWe apologized for the trouble she experienced with her order, as well as with [redacted] serviceWe issued her a $eGift Card for her troublesMs [redacted] is happy with the outcomeAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/04/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) The employee I spoke to was very kind and I appreciate thatI was issued a gift card and told the trampoline I ordered is back in stockI declined reordering the trampoline, as I will still never order again from WalmartHowever, I do appreciate the [redacted] service representatives apology and desire to rectify the situationIf the situation had been handled this way in the beginning, I would not have needed to file a caseIt took filing with the Revdex.com to finally speak to a person and get some answers

Initial Business Response / [redacted] (1000, 15, 2015/01/16) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her an order she placed through Tiger DirectWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyWe reached out to Ms [redacted] and she advised she would call us back with the order numberWe have not heard back from herIn light of these events, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am 5pm, Pacific Time Sincerely, [redacted] Walmart.com