Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/03/04) */ Walmart.com received a Revdex.com complaint from [redacted] regarding an order he placed for a Straight Talk Service CardWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe advised Mr [redacted] our records indicate that Mr [redacted] canceled the order, and there was no hold on his fundsMr [redacted] disconnected the callIn light of these events, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/03/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was canceld because they refused to fulfill the sale their site would only take minutes to receive by emailThey did not deliver and my BillMeLater acct available credit was tied up until I called them and was told for 30days WalMa had cancelled due to WalMart's advertisementWalMart simply continued to deny they did anything wrong hense the disconect of callThis matter was NOT resolved in any satisfactory manner by WalMartAnything they have to say will only be accepted through Revdex.com in writingDO NOT CALL ME AGAIN Final Business Response / [redacted] (4000, 14, 2014/03/10) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintOur website states you will receive a confirmation email from Walmart.com within minutes of a successful order placementAlso, there is a clear disclaimer on the site that fulfillment can take up to hoursMr [redacted] account was placed on a finance hold, and he called in to cancel the orderIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 16, 2014/03/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) "Our website states you will receive a confirmation email from Walmart.com within minutes of a successful order placementAlso, there is a clear disclaimer on the site that fulfillment can take up to hours." So they advertise one thing and doclaimer it at the same time and call this proper business????? This will be submitted to media and we will see what the public at large think of walmart's practices Thay should offer an apology and some form of enticement to do business with them in the future besides removing the within minutes bogus ad

Initial Business Response / [redacted] (1000, 11, 2015/11/17) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn October 12, 2015, Ms [redacted] placed an order for various household itemsWhen she received this order some of the items was damaged during shippingOnce we were made aware of the issue we partnered with our fulfillment center and corrected the packing errorMs [redacted] was sent a replacement order and a $gift card for the inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/11/20) */ This complaint has been resolvedI did speak with two different Wal Mart representativesThey went more than above and beyond in handling the complaint, much more than was necessaryI am extremely pleased with the result and have made another online purchase alreadyA sincere apology and an assurance they would take care of how the problem happened in the first place would have been good enoughI truly feel like a valued [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/08/13) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyAs a courtesy, we issued her full refund for her mattress back to her original method of payment after confirming the manufacturer was unable to assist herOn August 13, 2014, we attempted to call Ms [redacted] at (XXX) XXX-XXXX and (XXX) XXX-XXXX, but she was not availableWe left her a message and sent her an email explaining the details aboveWe also provided our direct number so she could contact us if she still needs assistanceWe have not heard back from herAt this time, Walmart.com considers this case closedHowever, we will continue to work with her should she contact us back with any follow up questions or concerns about this matter Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/11/13) */ [redacted] received a Revdex.com complaint from [redacted] regarding an order for a carat round diamond ring that she claims has been returnedWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] 's complaint, we reviewed her [redacted] account and order historyWe tried reaching out to [redacted] at [redacted] and were unable to leave a messageOur records indicate we have not received this item backIf [redacted] has further issues she may dispute the charges with her financial institutionAs such, [redacted] considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/11/14) */ This is unacceptableThe item was returned over days agoI have a tracking number which still states that the item has not been received by walmartThe mail system does not take over days to receive things especially when mailed within the United StatesThis is close to a thousand dollars we are dealing withIt's easy for you to say this case is considered closed; however, IT IS NOT closed as far as I am concernedI want my refund IMMEDIATELY Final Business Response / [redacted] (4000, 14, 2014/11/27) */ [redacted] received [redacted] 's additional rebuttal arising from her original Revdex.com complaintOur records indicate [redacted] was issued a full refund of $on November 26thThis should post to her account within three to five business daysIn light of these events, [redacted] considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/29) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn November 28, 2015, Ms [redacted] 's placed an order for various itemsThere were two items that were sold through our Marketplace RetailersOur Marketplace Retailers are third parties who sell on the Walmart.com platformOur Marketplace Retailers have different pricing than Walmart.com as they operate independentlyOur records show that Ms [redacted] was only charged $We have escalated this over to our billing team to confirmThey have advised that the order was charged in two transactionsOnce an order is placed, an authorization hold for the total amount of the order is put on the method of paymentOnce the items ship, the authorization hold falls off and the order is chargedIt appears the items updated to shipped at different times, which caused the system to split the chargesOn 12/3/15, a charge of $was made and on 12/21/the remaining $was chargedWe have tried to contact Ms [redacted] via phone and email, but have not heard back from herAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/10/07) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with shipping charges on his orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have reviewed Mr***'s account and see that a full refund has been issued for the sales tax and shipping chargesAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 13, 2014/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already explained my refusal to accept this solution yesterday, 10/8/Although walmart.com offered a refund on the shipping, it was not a FULL refundAs a federal employee and a government purchase card holder, it is my duty and responsibility to dispute any discrepancies on credit card chargesWalmart.com has a policy of offering FREE shipping on purchases of $or moreInstead, they charged us $and later offered a refund of $We were still charged $for shippingAlthough, that is a nice gesture, it still does not fulfill walmart.com's promise of FREE shippingI had attached the invoices to show thids difference in shipping charges Final Business Response / [redacted] (4000, 15, 2014/10/15) */ Walmart.com received Mr [redacted] ***'s additional rebuttal arising from his original Revdex.com complaintWe have issued Mr [redacted] a cent refundWe apologize for this errorIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 17, 2014/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 15, 2014/11/28) */ [redacted] received a Revdex.com complaint from [redacted] regarding the order he attempted to place for an Emerson TVWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] ***'s complaint, we reviewed his [redacted] account and order historyUnfortunately, our records indicate that the item quickly went out of stock and his order was canceledPlease note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer availableWe have issued [redacted] a $eGift Card for the difference of the TV to put towards the purchase of a new oneWe left [redacted] a message with this informationAs such, [redacted] considers this matter closed Again, we thank [redacted] Aguilar for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 17, 2014/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was in the right for buying tv's at price they posted , told me free pick up at walmart in ( [redacted] ) with confirmation numberI drove half hour to walmart early morning around 830amSo I kindly walk up to the manager showed him my confirmation number.He told me the tv's was sold out , but he told me I can still purchase the same TV online and have it shipped free to the storeHe said all the TV's in the back are for black friday and he would not let me purchase a TV in the back even though they did have themSo Walmart canceled my order for both TV'sWhen I got home, I tried for "a week" to purchase that TV with no luckWalmart ended up taking away the price of the TVI was lead to believe I was going to get the TV's for the price I originally paid/purhcased this forThey did give me a $which was the difference of what the TV's costWhatever happened to the customer comes firstWhy was I told I could still get the TV's for the priceAll I wanted was to purchase the same tv's for the price they had them listed for and I purhcased Final Business Response / [redacted] (4000, 19, 2014/12/17) */ [redacted] received [redacted] ***'s additional rebuttal arising from his original Revdex.com complaintUnfortunately, our records indicate that the items quickly went out of stockPlease note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer availableWe are truly sorry that [redacted] was misinformedWe issued [redacted] a $eGift Card to put towards a comparable TVIn light of these events, [redacted] considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 12, 2015/10/27) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to her recent Walmart.com orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyOn August 27, 2015, Ms [redacted] placed an order for a Parsons Desk On September 1, 2015, Ms [redacted] contacted us to inform us that the desk was damagedAt that time, a replacement order was processedUnfortunately, the original desk had not been checked back into our returns center and a charge was collected for the replacement orderDue to the fact that Ms [redacted] has advised that she returned the desk, a full refund for the charge has been issuedAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 30, 2015, Ms [redacted] placed an order for an Xbox One bundle consolePlease know, Walmart.com takes great care to properly verify all purchases made on our siteOur records indicate that her order did not pass [redacted] finance screenings which caused it to cancelWe have escalated this to our billing team and they have put Ms***'s account in a positive stateHer orders should process successfully in the futureWe have escalated all coaching opportunities to the appropriate team to review and addressWe contacted Ms [redacted] and she has advised that she purchased the items elsewhereFor the inconvenience, we have issued her a $Egift cardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

I placed an order for a tv paid for it and received confirmation from Walmart and Fed ex with a tracking number stating items will arrive on 12/23/Today is 12/I called Fed ex they stated they never received the item....I called walmart and was informed that is got lost and that they will refund me my money in business days.....Walmart has already had my money for business daysI reached a tier supervisor that offered me a $gift card.....I am confused as to what I am going to do with the $I let the tier supervisor know that is not customer service and she proceeds to tell me that I can wait the business days to get my refund then if I didn't receive it then I could call back and***plainI am pissed off at the level of your customer service especially a tier supervisor she didn't have any other options to give me and her attitude sucksFirst off why did I have to call in to be informed my order got lost noone ever contacted me no email phone calls text nothingAnd now I am waiting days for my money that you guys have already had for days and I am [redacted] out of luckI can respect policy however there should be options that your tier supervisor can offer not basically eat [redacted] and wait on your refundIf I would have received my money back in a timely manner I would have simply went into a store and purchased a tv now that I have to waitI will ask you do you know [redacted] return policy or even [redacted] do better when you fail your customersI paid for a product that never came and now I have to wait to get a refund it is my money and everyone I have spoken to in your [redacted] customer service dept reads from that same scriptI work in customer service and there is always another option when we fail our customersI was not even made until I spoke with your tier (that means I went up from one) and I guess those are the hard as that offer out $gift cards and tell your customers that is our policy and that is itLead with a purpose I will never shop at Walmart again I will drive the extra mile to [redacted] and [redacted] just because I am pretty sure their tier supervisors will have better options not get nasty with your customers you guys suckSo I will now take my refund and go buy a tv at [redacted] over principle you have had my money for days so why in the hell do I need to wait another to get it backHappy Holidays so when your out on New Years Celebrating remember I am waiting days for my refundThanks alot Walmart***

Initial Business Response / [redacted] (4000, 15, 2014/07/21) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from her original Revdex.com complaintIn reviewing our records we see that Mr [redacted] was refunded in full for the Year Service Plan and for Cargo Shorts on July 18th, In light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 17, 2014/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2015/07/08) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her defective Bali Bronze Metal Bed; Queen of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] advised us that the bed was defective and after assembly the bed brokeMs [redacted] was issued a $eGift card in order to purchase packing materials in order to send the item backAs a one-time courtesy we have refunded Ms [redacted] $back to her original method of paymentWe have contacted Ms [redacted] and advised that we are not expecting the bed or the eGift card backAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart has responded & given me a full refund for the bed that was defectiveThe money was already transferred into my accountI'm satisfied with the end result since that's all I wantedThank you!

Initial Business Response / [redacted] (1000, 10, 2015/07/13) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn June 27, 2015, Mr [redacted] placed an order for Krave Pure Foods Beef JerkyThe order was processed by our marketplace vendor, Mega Store RetailWe have forwarded this over to our marketplace vendor and they have advised that the lb is describing the shipping weight and not the actual product weightWe have escalated this to the appropriate team to make the ad clear of thisFor the inconvenience, we have issued a $Egift CardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/03/26) */ RE: Revdex.com Case # XXXXXXXX Walmart.com received a Revdex.com complaint from Mr [redacted] regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After receiving Mr***'s complaint, we thoroughly reviewed his account recordsWe have confirmed that his gift card was redeemed on December 22, Per our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com accountCustomers are solely responsible for keeping the password [redacted] their Walmart.com account safe and for any activity conducted under their accountWe attempted to contact Mr [redacted] at (XXX) XXX-XXXX on March 26, 2014, but he was not availableIn addition, we sent him an email and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/08/19) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] complaint, we reviewed her Walmart.com account and order historyWe have confirmed that her AMC and Applebee's gift cards were not activatedWe were able to work with our billing group to activate her gift cardsOn August 18, 2014, we attempted to reach Ms [redacted] at (XXX) XXX-XXXX, but she was not availableWe left her a message with these details and provided our direct number so she could contact us if she has any follow up questions or concernsIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept Wal-Mart's response to my complaint of receiving gift cards that weren't activatedWal-Mart did activate all three gift cards(I have verified that the funds are on the gift cards)I received the product that I purchased and am satisfied

Initial Business Response / [redacted] (1000, 5, 2014/11/18) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with an order she placed for a TVWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyMs [redacted] purchased a 19" Vizio TV in November She claims the TV was not working properly and sent it to the manufacturerThe manufacturer claims there was water damageAs a one-time courtesy e have issued Ms***'s a full refund of $back to the original payment methodAs such, Walmart.com considers this matter closed Again, we thank Ms***'s for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/06/16) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding a delivery charge on an order she placed for a Piece Outdoor Dining SetWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] placed an order on May 25th for a Piece Outdoor Dining SetMs [redacted] received a call from the truck driver and was advised he was not unable to deliver to her street addressHer husband had to meet the truck driver and load items into his truckWe truly apologize for the inconvenience this caused Ms [redacted] and have issued a refund for the shipping charges of $As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would just like to thank the Revdex.com & Walmart.comMy complaint has been successfully resolvedI do appreciate your time and effort, have a wonderful day :)

Initial Business Response / [redacted] (1000, 13, 2015/02/06) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a mini iPadWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWhen we spoke to Ms [redacted] she advised us she received her itemWe apologized for delay in receiving her item and the issues she had with [redacted] serviceWe have escalated her concerns to the proper department for reviewWe also issued her a $eGift Card for her troublesAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 15, 2015/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/09/02) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his order he received damagedWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWhen we spoke to Mr [redacted] he advised us he was waiting for a replacement as his item arrived damagedHe also stated that customer service was not able to help himWe apologized to Mr [redacted] for his experience and issued him a $eGift CardWe left Mr [redacted] a few messages to make sure he has received his replacement item and we have not heard back from himAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received any messages from anyone in regards to this matter, nor have I received a replacement productNo action has been taken by walmart to resolve the issueThe Final Business Response / [redacted] (4000, 14, 2014/09/11) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding an order he placed with us for a pool tableWe thank you for the opportunity to address MrPucket concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] complaint, we reviewed his Walmart.com account and order historyMr [redacted] order was through a third party marketplace Dazadi.comMr [redacted] advised us his order was received damaged and he was not receiving the help he needed from themWe see a full refund $was posted on September 10thAs such, Walmart.com considers this matter closed Again, we thank MsPucket for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 7, 2015/12/28) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to an issue with a refund requestWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyMs [redacted] was able to provide a receipt showing she returned her laptop and a full refund was issued on December 17, As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com