Walmart.com

Initial Business Response / [redacted] (1000, 15, 2016/01/18) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent ordersWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] placed two separate ordersBoth items were sold through our Marketplace RetailersOur Marketplace Retailers are third parties who sell on the Walmart.com platformOur Marketplace Retailers have different pricing than Walmart.com as they operate independentlyThe first order for an LG TV was returned back and a refund for the amount of the item was processedWe have manually issued the remaining refund for the shipping charge in the amount of $For the second order for the Ipad Case, we have issued a full refund back to Ms [redacted] 's original form of payment and advised her to keep the caseFor the inconvenience, we have issued a $EGift cardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 17, 2016/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is what I call great [redacted] serviceI will however be very careful not to buy items from any of their third party vendors since I do not trust themAt least with Walmart I can trust to return an item to their store and get a full refund The gift card was a wonderful apology surprise since it was sent to me on my sons birthdayFor what I had to deal with it was well deserved tooThanks, for the courtesy

Initial Business Response / [redacted] (1000, 10, 2014/12/16) */ RE: [redacted] /Revdex.com Case [redacted] received a Revdex.com complaint from ** [redacted] We thank you for the opportunity to address ** [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing ** [redacted] 's complaint, we reviewed her account records and purchase historyWe have confirmed that an Intent To Cancel ** [redacted] 's order was process per her requestOn December 16, 2014, we sent ** [redacted] an email informing her that she is more than welcome to contact us if she has any follow up questions or concernsIn light of this, [redacted] considers this case closed Again, we thank ** [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received anything out of this matter from walmart, except for an emailI explained to the person emailing me that I still have not received my money back from the orderWith me being a bailed customer of walmart and I shop there on a aily based that I should get some sort of compassion out of thisI am still looking for my money to be returned Final Business Response / [redacted] (4000, 14, 2014/12/26) */ RE: [redacted] /Revdex.com Case [redacted] received a Revdex.com complaint from ** [redacted] We thank you for the opportunity to address ** [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing ** [redacted] 's complaint, we reviewed her account records and purchase historyWe have confirmed that an Intent To Cancel for ** [redacted] 's order was process per her requestUnfortunately, the items were shipped before the Intent To Cancel could completeWe have confirmed the replacements for her order were delivered to her address on December 8, and December 9, under [redacted] tracking numbers [redacted] , [redacted] , and [redacted] On December 26, 2014, we issued a refund back to ** [redacted] 's original method of paymentOn this day we sent her an email explaining these detailsIn light of this, [redacted] considers this case closedHowever, ** [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank ** [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/08/27) */ We are requesting an extension for complaint XXXXXXXX, filed by Ms [redacted] We will continue to work with Ms [redacted] but need additional time to work toward a resolution of her issue Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) I am fine with Walmart having an extension on the complaint, but have indicated that I do not accept the business' response as this matter remains open while they continue to work toward a resolution Final Business Response / [redacted] (4000, 31, 2014/12/15) */ We have attached our response for this case under CassandraKaplanRebuttal.pdf Final Consumer Response / [redacted] (4200, 33, 2014/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) As mentioned before, I feel as the product came from Walmart's distribution center that they are reasonable for reimbursing me for the pantry pests

Initial Business Response / [redacted] (1000, 10, 2014/05/07) */ We are requesting an extension for complaint XXXXXXXX, filed by Mr [redacted] We will continue to work with Mr [redacted] but need additional time to work toward a resolution of his issue

Initial Business Response / [redacted] (1000, 10, 2015/03/18) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her feedback regarding the manual Site to Store Pick Up processWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time her has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe partnered with Ms [redacted] 's local store of [redacted] , [redacted] for resolutionWe spoke with Ms [redacted] and she advised that she has spoken with the [redacted] store team and that her issue had been resolvedWe also spoke with the store's management team and confirmed that her feedback has been forwarded to the innovations teamAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/03/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your prompt attention and assistance

Initial Business Response / [redacted] (1000, 10, 2014/03/31) */ Walmart.com received a Revdex.com complaint from [redacted] regarding an order his brother placed for a Walmart eGift CardWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyPlease know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our siteThis process may take up to hoursWe have escalated Mr [redacted] 's concerns to the proper departmentWe apologize for the inconvenience this has caused himIn light of these events, Walmart considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart did not address the nature of the complaint which was the use of the wording "usually immediately"When you order the gift-card from the website it says the gift card will ship within hours (usually immediately) which leads the [redacted] to believe that out of the gift card should email quicklyThen when wal-mart sends you a confirmation email they change "usually immediately" to the recipient should receive the email "within hours"Then when you call or email they tell you it WILL take hoursThe usually immediately terminology is a deceptive tactic used to get people to purchase the gift card thinking the recipient will get the funds quickly when that in fact is not the case As a sidebar to the conversation and Wal-Marts response that the consider the matter closed, it took over hours and phone calls to get the gift card releasedNeither myself of my brother was ever contacted for "verification" To highlight how slow and deceptive this process was, I could have went to a Walmart store bought a physical gift card with the same credit card (funds available immediately) placed it in the US Postal Service regular mail and the gift card would have gotten to its destination over hours sooner than by email Final Business Response / [redacted] (4000, 14, 2014/04/07) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintWe apologize to Mr [redacted] 's for the delay in his shipmentThe majority of these orders are processed immediately, and we are sorry this was not his experienceWe have issued Mr [redacted] a $eGift Card for his troublesIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 16, 2014/04/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2016/01/19) */ Walmart.com received a Revdex.com complaint from Mr [redacted] in regards to his personalized blanket orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr [redacted] 's complaint, we reviewed his account and order historyMr [redacted] 's first blanket was delivered on December 24, but the store was unable to locate it after it was deliveredHis second blanket was delayed due to an issue in fulfillment and was not delivered until January 8, As a courtesy, we have issued full refunds for both orders to Mr [redacted] 's original form of paymentAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/02/25) */ Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed for an iPod Touch and Accessory KitWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] placed an order for an iPod Touch, and Accessory KitMs [redacted] 's box arrived with just the accessory kitWe have escalated this issue to the proper departmentAlso, we have refunded Ms [redacted] for the iPod Touch in full for on February 25th for $As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 7, 2014/02/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company refunded me the full amount as asked in a timely fashion

Walmart [redacted] received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed his Walmart [redacted] account and order historyOn February 18, 2016, [redacted] placed an order for a $Walmart gift cardHe later contacted our customer service department and stated that he did not receive his orderOn March 16, 2016, we contacted [redacted] and advised that per our tracking, the card was delivered to his address by USPS and has been redeemed at a Walmart store in his areaWe advised [redacted] that we would not be able to issue a refund for the order and recommended he contact his local law enforcementAs such, Walmart [redacted] considers this matter closed.Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific TimeSincerely, [redacted] Walmart***

Initial Business Response / [redacted] (1000, 10, 2014/08/15) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his order for coffee filtersWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe recently experienced a price error on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorWe apologize for the inconvenience and issued Mr [redacted] a $eGift CardWe left a message for Mr [redacted] with this informationAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) A message was left on my answering machine that wal-mart was sending me a $gift card so I could go buy the case of coffe filters I had already paid forInstead of them shipping them to meThat's does not work out at wal-mart current price with tax it would come to about $and the advertised special price was advertised on wal-mart .com for days that I know about if wal-mart wants to send the money instead of the coffee filters it needs to be what it would cost me Final Consumer Response / [redacted] (4200, 16, 2014/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) because there offer dose not cover what I purchased or is it enough to rebuy, like walmart said the $gift card was for Final Business Response / [redacted] (4000, 19, 2014/09/16) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe issued Mr [redacted] a $eGift Card and apologized for the inconvenience he has with his orderIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/09/26) */ RE: [redacted] ***/ Revdex.com Case Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information) We understand that Ms [redacted] was inconvenienced after she received the correct amount of the body wash and shower gels she orderedThat is why we have arranged to issue her a one-time courtesy $egift card for the inconvenienceOn September 26, 2014, we emailed Ms [redacted] explaining the above and advised her to contact us so we could issue her the $egift cardAt this time, we have not heard back from herHowever, we will continue to work with Ms [redacted] should she contact us backIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not gotten any emails from walmart making this offer to me, if I receive one I will then be satisfied with this offer Final Business Response / [redacted] (4000, 9, 2014/10/17) */ RE: [redacted] ***/Revdex.com Case Walmart.com received Ms [redacted] ***'s rebuttal arising from her original Revdex.com complaintAfter receiving Ms***'s rebuttal, we reviewed her account records and historyOn October 17, 2014, we spoke with Ms [redacted] directly over the phoneDuring our conversation, we have confirmed she received her $egift card and no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, Ms [redacted] is more than welcome to contact us if she still needs assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 11, 2014/11/12) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding a double billing issueWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOur Billing team has reviewed Ms [redacted] 's accountMs [redacted] was issued a refund in full on November 7thIf Ms [redacted] feels she has been double billed she will need to email her end of the month statement to [redacted] @wal-mart.comAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (4000, 12, 2014/07/08) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his issue with an order he placed for a Sun Dolphin Bali KayakWe thank you for the opportunity to address Mr***'s concerns and we appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWhen we spoke with Mr [redacted] he advised us his order was lost in transit twiceMr [redacted] was issued a full refund on July 8th for $We apologized to Mr [redacted] and issued him a $Egift card for his troublesAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/08/26) */ Walmart.com received a BBB complaint from [redacted] regarding her order for Mainstays 5-Piece Counter Height Dining Set. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us... with her feedback and comments. After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order and received the wrong item. She returned the item to the store. She received her replacement order, but was charged again. When we spoke with Ms. [redacted] she advised us she has received her refund. She was unhappy with the experience she had with customer service. We advised her we will be escalating her concerns to the proper department for review. We also issued Ms. [redacted] a $30.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time. Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was advised that the gift card would be for $40,not $30 and I have yet to receive an email with the giftcard. Final Business Response / [redacted] (4000, 14, 2014/08/28) */ Walmart.com received Ms. [redacted] additional rebuttal arising from her original BBB complaint. Ms. [redacted] will be receiving a $40.00 eGift Card. We apologize for the delay as we have been having system issues. We have left a message for Ms. [redacted] with this information. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/30) */ RE: [redacted] /BBB Case [redacted] received a BBB complaint from [redacted] . We thank you for the opportunity to address [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and... comments. After reviewing [redacted] 's complaint, we reviewed her account records and purchase history. We have confirmed that her Verizon phone card was emailed to her on December 19, 2014, but she was not able to validate her phone card until four days after. On December 30, 2014, we issued [redacted] a one-time courtesy refund for her order. On this day, we sent [redacted] a follow up email explaining these details and advised her to contact us if she still needs assistance. We have not heard back from her. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns. Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time. Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/01/06) */ This case has been settled thank you

Initial Business Response / [redacted] (1000, 15, 2014/12/04) */ [redacted] received a Revdex.com complaint from ** [redacted] regarding the order she attempted to place for an Element TVWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received ** [redacted] 's complaint, we reviewed her [redacted] account and order historyUnfortunately, our records indicate that the item quickly went out of stock and her order was canceledPlease note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer availableWe have issued ** [redacted] a $eGift Card for the difference of the TV to put towards the purchase of a new oneWe left ** [redacted] a message with this informationAs such, [redacted] considers this matter closed Again, we thank ** [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/05/28) */ RE: [redacted] /BBB Case Walmart.com received a BBB complaint from Ms. [redacted] . We thank you for the opportunity to address Ms. [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments. After... we received Ms. [redacted] ' complaint, we reviewed her Walmart.com account and order history. We confirmed that Ms. [redacted] placed her order using a Visa Gift Card. When a refund is processed, the funds are credited back to the original method of payment. Unfortunately, Ms. [redacted] no longer had possession of her Visa Gift card to access the funds we credited back. However, as a courtesy, we have issued Ms. [redacted] a refund check for her order. On May 19, 2015, we spoke with Ms. [redacted] and informed her about the refund check we processed. We advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] M. Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I STILL desire that my complaint remain in their files, because I received TOO MUCH [redacted] before having my money returned to me. I would also like to be notified when this is done. Thank You. Final Business Response / [redacted] (4000, 14, 2015/06/09) */ RE: [redacted] /BBB Case Walmart.com received Ms. [redacted] ' rebuttal arising from her original BBB complaint. We thank you for the opportunity to address Ms. [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments. On June 5, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We sent Ms. [redacted] an email explaining that her complaint is stored into our system and to contact us back if she still needed assistance. Ms. [redacted] replied back with an inappropriate response indicating that we no longer contact her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] M. Walmart.com Final Consumer Response / [redacted] (4200, 16, 2015/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I desire that my RevDex.com complaint against these people remain in the file of the RevDex.com and be posted on their website for life. I have NO REASON to be talking to these thieves, not when the RevDex.com is handling things so very well. I wish to be contacted when this is done. Thank You.

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] .We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed that a communication error between our system and the store prevented Ms [redacted] 's order from being foundOn August 4, 2015, we communicated with Ms [redacted] We apologized for the inconvenience and explained these detailsWe issued Ms [redacted] a refund for her order and sent her a courtesy $egift card to help her with her next online or in-store purchaseMs [redacted] accepted the refund and egift card we issued to herIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is more than welcome to contact us she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/11/19) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyEarlier last month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information) We understand that Ms [redacted] was inconvenienced after finding out that she would only be receiving one pack of figsThat is why we have issued Ms [redacted] a one-time courtesy $egift card so she could place a new order for the six pack of figsOn November 6, we attempted to reach Ms [redacted] at (XXX)XXX-XXXX, but she was not availableWe left her a message to call us if she still needed assistanceIn addition, we sent her a follow up email explaining the details above and advised her to contact us if she had any follow up questions or concernsWe have not heard back from herIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/08/27) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding missing items of her orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe spoke with Ms [redacted] and she advised us that she only received Westinghouse Mixed Solar Deco Owl Light and ordered a total of Ms [redacted] ordered 3-Westinghouse Mixed Solar Deco Owl Lights which were listed as 6-piece set (brown owls and white owls)We have contacted the manufacturer, Westinghouse and were advised this was an error and the item should be a 2-piece setWestinghouse is sending Ms [redacted] her additional 15-Westinghouse Mixed Solar Deco Owl LightsAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com