Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/03/20) */ Walmart.com received a Revdex.com complaint from [redacted] regarding an order he placed on May 13, for a Piece Spinner Luggage Set which he was double billedWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] was double billed in the amount of $We apologized for the inconvenience this may have caused$was refunded to Mr [redacted] 's Bill Me Later account on May 23rd, As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The credit they gave was for the return of the item not the double charges Final Business Response / [redacted] (4000, 9, 2014/04/03) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintWe have researched Mr [redacted] 's account and advised him we need the tracking number that was used for the return as we do not have a record of itWe advised Mr [redacted] if he finds this information to give us a callTo date, we have not heard from himIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 15, 2015/04/30) */ Walmart.com received a Revdex.com complaint from [redacted] We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed with our billing department Ms [redacted] 's payment has not been receivedWe explained to Ms [redacted] that once the order is placed there is an authorization hold placed on the payment method and once the item ships is when she is billedBilling has sent Ms [redacted] several emails concerning the nonpayment of this accountAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) How was in suppose to know that their policy was to bill me when I get my itemsFrom my understanding when I order or buy anything online or in the store at the time of purchase is when they take the payment right then an there not weeks laterThere's nowhere on their website that they let anybody know that payments are do when u receive your itemsIt was my first and last time I order from walmart I had the money at the time why wasn't it taken out thenThis is the most ridiculous policy I ever heard of and I still think it wasn't my faultI order online all the time and never had this problemThis is bad for business and I will let everyone know about thisThis is how u lose your customers they need better policy and better [redacted] service Final Business Response / [redacted] (4000, 19, 2015/05/06) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe apologize for the inconvenience this has caused youAs we stated in the original Revdex.com complaint, when an order is placed there is an authorization hold on the funds, and once the item ships is when credit card will be chargedIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 21, 2015/05/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 15, 2014/02/11) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the defective RCA 7" Tablet with 8GB Memory & Purple she wanted to returnWe thank you for the opportunity to address Ms [redacted] ’s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ’s complaint, we reviewed her Walmart.com account and order historyMs [redacted] went to her local store to return the RCA 7" Tablet, but was deniedWe have escalated this incident to the appropriate level to review and addressWe contacted Ms [redacted] and advised that we can issue a refund to herWe issued a call tag that she will print out and bring to her local UPS Store to return the defective RCA 7" Tablet to usAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to a price adjustment requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms***'s complaint, we reviewed her account and order historyAs a courtesy, Walmart.com adjusted the price of the bicycle to our Black Friday sale price of $Ms [redacted] stated she did not require further assistanceAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) They adjusted the price which is what I had requested

Initial Business Response / [redacted] (1000, 10, 2014/07/14) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her issue with an order she placed for softwareWe thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyMs [redacted] purchased software that she was then to download from an emailMs [redacted] ' had trouble with the downloadShe contacted [redacted] service, and was referred to another number for technical supportWe apologized to Ms [redacted] ' and have escalated her concerns to the proper departmentPer our Billing department, Ms [redacted] ' has filed a chargeback with PayPal, and the refund should be refunded this weekWe also issued a $eGift Card for her troublesAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] ' for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the $gift card, but I have not received a refund for my purchase yetPaypal denied my stop payment, as it was a downloadable itemI called the number for the Walmart.com customer service on July 21, and left a message, explaining the issue, and referencing the Revdex.com Case numberI have not received a returned phone call, nor have I received a refund Final Business Response / [redacted] (4000, 14, 2014/07/29) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintOur Billing Department advised us that Ms [redacted] 's PayPal dispute was closed in her favorIf she does not see it, she will need to contact PayPal for further assistanceIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/02/17) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her account records and purchase historyOn February 5, 2015, we spoke with Ms [redacted] directly over the phoneWe apologized for the inconvenience Ms [redacted] experienced and assured her that her concerns were heardMs [redacted] accepted our offer to issue her a refund adjustment of $for her orderWe confirmed that the $refund was issued back to Ms [redacted] original method of payment on February 7, During our conversation, we confirmed Ms [redacted] no longer needed assistanceIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/02/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart handled this very well in the end

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr [redacted] placed an order for a Grand Theft Auto V for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this causedWe were able to contact Mr [redacted] and advised him that we would honor the Black Friday price on a new orderHowever after several attempts to reach him at (XXX) XXX-XXXX and by email we have not been able to connect with him to place his new orderAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com Complaint Response Date bumped because: Holiday

Initial Business Response / [redacted] (1000, 5, 2016/01/02) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding cancelled order for the The World of Ice Fire The Untold History of Westeros and the Game of Thrones and price match requestWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have made several attempts to reach Mr [redacted] and we have not heard backWe will honor the price of $pricing with rush shipping per Mr***'s requestAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/07/24) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his order for a GE LED watt A15-3-pack, Site to StoreWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWhen Mr [redacted] picked up his order he received a single light bulbMr [redacted] spoke with the store manager and they were not able to help himWe escalated Mr [redacted] 's concerns to the proper department for reviewWe apologize to Mr [redacted] , and have issued him a $eGift Card for his troublesWe tried reaching out to Mr [redacted] and were not able to speak with him directlyWe left a message with the detailsAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/10/02) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments On September 29, 2014, September 30, 2014, and October 2, 2014, we attempted to contact Mr [redacted] at (XXX) XXX-XXXX and (XXX) XXX-XXXX, but he was not availableUnfortunately, Mr***'s messaging system was full and could not accept messagesTherefore, we sent him an email and requested more information since we could not locate a Walmart.com order associated with the product he mentionedWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 6, 2014/03/24) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a Samsung Galaxy SSmartphoneWe thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] complaint, we reviewed his Walmart.com account and order historyMr [redacted] advised us that he did not receive his orderOur records indicate that his package was delivered on January 7th at 4:p.msigned for by P PIFATWe reached out to Mr [redacted] on March 14th and advised him due to a signature on file he will need to dispute the charges with his financial institutionAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/03/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received the fedex that walmart sent and yes I signed for it.but u don't know what's in it until you open it.I explained that to walmart that the phone box was inside the fede box which wasn't tamper with.when I opened the phone box inside the fedex box there w as no phone or battery in box just the charger cord and earplug.the phone was stolen at the warehouse that it was shipped from.and walmart is useing I signed for it which shouldn't matter because you hsve to sign for it to receive it and it's not until you open it that you know if you got it.it was my first time buying online.they didn't offer insurance and they don't tell you anything about you don't get bavk your money if product isn't in box.I told walmart that product wasn't in box and there response was I sign for it which I said over and over again you got to sign for it to get it.walmart has workers stealing product and making customers lose there money for it.if walmart doesn't pay me back I want a notice on there web sight letting everybody that is buying something that if they don't get there product in the box that's shipped to them they lose there money Final Business Response / [redacted] (4000, 10, 2014/03/27) */ Walmart.com received Mr [redacted] ***'s additional rebuttal arising from his original Revdex.com complaintAs stated in the Better Business response, we have a signature on deliveryMr [redacted] will need to dispute these charges with his financial institutionIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 12, 2014/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart only argument is I signed for it.I didn't signed for it I signed for a fedex packageYou don't know what's in it until you open it.walmart has no proof they sent the phone because no supervisor can say they checked thr product w as in the box before they sent it they are going on truth there employees aren't stealing from them which isn't true you have employees stea from there companys all the time.I spent $on a phone that was stolen from the box before it was shipped and walmart can't proof product was in box.and sharon only t jing to say about that is I sign for it.walmart should have to stand by there on line sells because as a customer walmart is calling me a liar.I spend over $5000-$a yr in stores.if walmart doesn't stand by there customers then I want a notice about walmarts online products noted to customers that if product isn't in fedex package you don't get your money back so walmart loses customersThat is lame on walmart to call customers liars.Revdex.com please do all you can to let customers know about Wal-Marts online policys.thanks for your help.I did sll I can do making police reports showing I didn't get product showing to walmart I didn't get product and all they can say back is I signed for product.shsme on you walmart

Initial Business Response / [redacted] (1000, 10, 2015/09/17) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding issues she experienced with a laptop she recently orderedWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyOur records indicate that Ms [redacted] placed an order for an HP laptop for same day pickup at her local Walmart store on September 3, When an order is ready, we'll send an email informing the [redacted] they can pick up their itemsIn Ms [redacted] 's case, the item was out of stock at her store and could not be fulfilledWhen the store found that they did not have the laptop she had ordered, they found a better one to offer her as a substituteThe laptop that was going to be offered as a substitute was priced higher than the one she selected, had the same or better features and was going to be offered to her at the original laptop's lower priceUnfortunately, the substitute laptop was mislabeled and the wrong item was selected for herThe store manager has personally reached out to Ms [redacted] to apologize for the inconvenience and to offer the appropriate substituteMs [redacted] advised him that she had already purchased the item elsewhereFor the inconvenience a Gift Card in the amount of $was provided to Ms [redacted] and a full refund in the amount of $has been issued for the original orderAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] A [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/01/19) */ Walmart.com received a Revdex.com complaint from Mr [redacted] ***We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate Mr***'s item was delivered on January 13th at 2:signed for by himWe have reached out to Mr [redacted] and have not heard back from himIn light of these events, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/01/14) */ [redacted] received a Revdex.com complaint from ** [redacted] regarding his orderWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received ** [redacted] 's complaint, we reviewed his [redacted] account and order historyWe reached out to our Gift Card Department and were advised that all cards have been activatedIf ** [redacted] has additional questions he can contact us at the number belowIn light of these events, [redacted] considers this matter closed Again, we thank ** [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) all I wanted was to have them activated thank you

Initial Business Response / [redacted] (1000, 5, 2014/12/03) */ RE: [redacted] /Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] 's complaint, we reviewed his [redacted] account and order historyWe have confirmed that [redacted] was not charged for his [redacted] Pillow order [redacted] On December 2, and December 3, 2014, we notified [redacted] with these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, [redacted] considers this matter closedHowever, [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) No way will I accept your "excuse", WalMart billed my account for those plumbing parts, not [redacted] Walmart took my money and Walmart needs to refund the money Go look at the [redacted] bill it was "Walmart" that billed my account You need to fix the problem of Walmart "raiding" accounts and that is fraud and it is what Walmart didThey took money from my account billing me for those plumbing parts I don't see you explaining the billing chargesI see you evading the issueYou need to explain in detail and provide proof Walmart did not bill and profit from the theft billing of my [redacted] accountExplain the billI need a complete explanation of the Walmart bill; cost of pillow purchased, cost of shipping the pillow and why plumbing supplies were purchased when I only did business with Walmart and never ordered plumbing supplies The plumbing supplies were shipped from Walmart warehouse in the same box as the pillow, so you can't tell me they were not shipped by Walmart facility as they were and Walmart billed me for those plumbing partsExplain that! So, you contact [redacted] as Walmart shipped those parts to me at a Walmart warehouse or forwarder agentWalmart has not right to bill me for those plumbing parts and take the money from [redacted] unlawfully I want my money back for Walmart charging me for plumbing supplies so refund it back to [redacted] I am never going to do business again with Walmart due to this gross run-around and theft taking placeThis is consumer fraud by Walmart employees billing for merchandise not purchasedIt violates Federal and Nevada Consumer Law Uniform Commercial Codes, etc I appeal to your Supervisor to step in and fix the problems and refund my money [redacted] Final Business Response / [redacted] (4000, 9, 2014/12/17) */ RE: [redacted] /Revdex.com Case [redacted] received [redacted] 's rebuttal arising from his original Revdex.com complaint After we received [redacted] 's complaint, we reviewed his [redacted] account and order historyWe confirmed [redacted] was billed correctly for $for his group orderThe group order number is [redacted] that includes the Buckwheat Hull Pillow from our inventory $+ the marketplace order [redacted] for the Buckwheat Cervical Pillow $+ $Tax = $This is the correct total for his group orderOn December 17, 2014, we notified [redacted] about these detailsIn light of this, [redacted] considers this matter closedHowever, [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Final Consumer Response / [redacted] (2000, 11, 2014/12/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Problem solved as I forgot I ordered two pillowsAs for plumbing supplies somebody in shipping made a mistake and delivered it to me by errorWas not billed to me as I thought it wasAll is well now

Initial Business Response / [redacted] (1000, 10, 2014/08/28) */ RE: [redacted] ***/ Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that a few products from her order were delivered a few days after the original expected delivery dateWe have issued Ms [redacted] a refund of $back to her account on August 28, as a courtesy for the inconvenienceWe attempted to reach her at (XXX) XXX-XXXX, but she was not availableWe left her a message with these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/09/02) */ 8/31/ [redacted] Walmart has refunded my shipping chargesActually they have refunded me $Walmart left a message on my answering machine (XX-XX-XX), plus they emailed me (XX-XX-XX) that they were going to issue the additional amount due to this incidentThe $refund has now posted to my credit cardI consider this case now closed

Initial Business Response / [redacted] (1000, 6, 2014/03/17) */ RE: Revdex.com Case # XXXXXXXX Walmart.com received a Revdex.com complaint from Mr [redacted] regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we took immediate action to rectify his issueWe spoke with him on March 17, 2014, at 11:00am PST, and arranged a one-time courtesy return for his orderWe processed a refund that will be credited to his credit account within 3-business daysWe advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter resolvedHowever, Mr [redacted] is always welcome to contact us if he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Consumer Response / [redacted] (-5, 11, 2014/04/03) */ I have received the refund from walmart.comI am pleased with the outcome

Initial Business Response / [redacted] (1000, 5, 2015/03/05) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her items she did not receiveWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] placed an order for three multipurpose papers on March 1, Per the tracking it shows it was delivered on March 3, at 10:AM via UPSIt was signed for by [redacted] Because the item is not a high fraud item, we have issued replacements for the paper as a courtesyAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2015/10/19) */ Walmart.com received Mr***'s Revdex.com complaint regarding his Walmart.com orders that were recently cancelledUnfortunately, due to a technical error, the items he was trying to purchase were showing incorrect pricingOnce we became aware of this issue, we immediately took action to fix the errorWe were unable to fulfill his ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We apologize for the inconvenience and have sent Mr [redacted] a $eGift Card, which should cover the difference in pricingAgain, we sincerely apologize for this and hope that Mr [redacted] will give us the opportunity to serve him again If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) I, greatly, appreciate Walmart for their sincere response to my issues and the Revdex.com staff for all of your time and help I pray everyone involved has a great day The Lord has made for you!!! Sincerely, [redacted] B

Initial Business Response / [redacted] (1000, 8, 2015/01/15) */ Walmart.com received a BBB complaint from Mr. [redacted] regarding his order for Backyard Wooden Swing Set. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his... feedback and comments. After we received Mr. [redacted] 's complaint, we reviewed his Walmart.com account and order history. We sincerely apologize for the inconvenience this caused Mr. [redacted] . We have issued a $129.41 refund back to his original payment method on January 8th. We have also issued him a $25.00 eGift Card. As such, Walmart.com considers this matter closed. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response. The disappointed looks on my 3 children of not having presents on Christmas morning has no dollar amount value, and was heart breaking. Due to walmart.com's failure to keep the delivery on schedule my children's Christmas was ruined and they deserve to be compesated. This compensation request isn't for me,but for my children. This solution is unacceptable. Final Business Response / [redacted] (4000, 12, 2015/01/22) */ Walmart.com received a BBB complaint from Mr. [redacted] regarding his request to be refunded for order#XXXXXXXXXXXXX for the Backyard Discovery Dillon Wooden Swing Set. We thank you for the opportunity to address Mr. [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments. After we received Mr. [redacted] 's complaint, we reviewed his Walmart.com account and order history. We have spoken with Ms. [redacted] and on January 8, 2015 she was refunded $129.41 (Ms. [redacted] confirmed). I advised that I could refund an additional $100.00 and she agreed. On January 22, 2015, we adjusted $100.00 as promised. As such, Walmart.com considers this matter closed. Again, we thank Mr. and Mrs. [redacted] for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] J. Walmart.com Final Consumer Response / [redacted] (2000, 14, 2015/01/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)