Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/08/15) */ Walmart.com received a Revdex.com complaint from [redacted] regarding funds on her gift cardWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyPer our billing team Ms***'s card was refunded $on August 13th and then used to purchase an order on August 14thIf Ms [redacted] has any additional questions, she may contact us at the number belowAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/08/18) */ They have refunded my moneyYou guys really get things doneThanks so much!! [redacted] J ***

Initial Business Response / [redacted] (1000, 10, 2014/07/18) */ We are requesting an extension for complaint XXXXXXXX, filed by Mr [redacted] We will continue to work with Mr [redacted] I, but need additional time to work toward a resolution of his issue Initial Consumer Rebuttal / [redacted] (2000, 18, 2014/08/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] did completely resolve my issueI was able to order a refill card last night and the order fully processedI also did receive a $gift card which more than compensates for the difference in price I paid upon purchasing my previous renewal cardsThank you After reading [redacted] response here at the Revdex.com website, I do find it mildly rude that [redacted] considered the case closed because he could not reach me the same day he came to a resolutionThis of which was after my complaint took business days to respond to my complaint, then [redacted] requested and received an additional business days to review and resolve my complaintThe deadline was to be August 4, 2014, however it took me contacting the Revdex.com representative on August 5th to get the ball rolling againThis makes me feel like if I hadn't kept up on this situation, the complaint would have expired and I would have been brushed off by WalMart as I was before by their own customer service departmentI don't feel keeping tabs on this should've been as much of a responsibility for me as it wasNever the less, this is the day and age we live in I supposeThe customer is always right, as long as the customer won't shut up about his problem

Initial Business Response / [redacted] (1000, 10, 2014/07/18) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms***'s complaint, we have confirmed her local store would not accept her Laptop for return as she was past the fifteen day return windowOn July 17, 2014, we spoke with Ms [redacted] directly over the phone at (***) [redacted] We apologized for the inconvenience she experienced with the store associates she dealt with and the difficulty of reaching a customer care representative at Walmart.comWe assured her that her concerns were sent to the appropriate departments to be reviewedLastly, we issued her a one-time courtesy refund for her laptop and warranty and provided our direct number so she could follow up with us if she still needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is always welcome to contact us if she needs additional assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/11/18) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her order for a gift cardWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] did not receive her gift card as she entered the wrong email addressOur billing was not able to change the email address once it is entered incorrectlyMs [redacted] was issued a $refund in full on November 18, As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/01/28) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her request to be refunded $for the HP 11.6" Stream Laptop PC with Intel Celeron Processor, 2GB Memory, 32GB Hard Drive, Windows and Microsoft Office Personal (1-yr subscription) (DVD/ Horizon Blue of order# XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe escalated her refund/return issue to Walmart # [redacted] of [redacted] , **The management team of store# [redacted] has resolved the issue and exchanged the itemAs such, almart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did contact the store managerThe store manager called me and said he was willing to exchange the item because he got "a letter from the president"When I tried to explain what had happened, he could have cared lessHe brushed me off and said that he would have done the same thing, as Angela, who declined to exchange it the day I went inWow! Maybe the executives at Walmart should look into the comments about that store (Folly Road)I don't need [redacted] service that poor! You have a lot of complaints and now, I can see why!! [redacted] , needs an adjustment as wellShe's lacking in phone etiquette with [redacted] service, as well With that being, it took days to get anything done from the time I first tried to return the itemIt's unfortunate that the store manager has to have someone contact him in order to help a [redacted] and giving me the run-around to have to contact HP to try and find someone to help with the situationIt's unfortunate that I have to make calls, after calls, to have no one willing to work with me, until I file a Revdex.com reportWalmart took too long, had to many people disregarding the request I was politely asking for, as a [redacted] who spends MONEY at your store and my son started using the item because he needed a laptop for school (the store manager called days after my son started using the item [redacted] responded too late filing a Revdex.com report is too late for your company to act and we thought this situation was going no where considering all the dead end roads we got from Walmart)Therefore, the item was not exchanged and Walmart needs to correct their response Since this ordeal has been such a nightmare for me, I will NOT be shopping anymore at WalmartTherefore, as far as I am concerned, this is closed because they have lost my business for GOOD! I won't be stepping foot in another WalmartThe item is still in my possession and has not been exchanged and lies don't sit well with meSo, for a follow-up, correct [redacted] 's mistake! Final Business Response / [redacted] (4000, 14, 2015/02/11) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintPreviously Ms [redacted] was contacted by Walmart # [redacted] of [redacted] , [redacted] and was advised to bring the HP Laptop in to be exchangedI have spoken with Ms [redacted] and she advised that she still has the HP Laptop because the store would not exchange itWe have spoken with Store Manager [redacted] and he advised that he can exchange the item, even though the item has been used and apps have been downloadedStore Manager [redacted] contacted Ms [redacted] on February 10, and Ms [redacted] picked up the line, but it was disconnectedStore Manager [redacted] has advised that she can call the store and ask for him and he will resolve the issue personallyMs [redacted] will need to contact Store Manager [redacted] at (XXX) XXX-XXXX; the store will resolve the exchange requestWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] J Walmart.com Final Consumer Response / [redacted] (4200, 16, 2015/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] recorded the conversation and still liesI made it clear that the store would accept the exchange after my son put his apps on it but I was just DONE! They are exhausting with the whole run around and the time it takes to clear this all up to help a consumer is ridiculousI also made it quite clear that they needed to help with training their employees better [redacted] could use some help herself Also, the manager called, when I had sat down for dinner with my family, as I told himThe line was not disconnected but I just got off the phone with [redacted] and was done with itThen the manager called right as I sat down for dinnerIt's getting to the point when I cannot say I am DONE with it enough and harassing meWalmart is a horrible company! I have told [redacted] on the phone not to contact me again and I MEAN IT! Do NOT contact me anymore! You do nothing but lie in return, which is a horrible trait to have when you're representing a company This case is closed to me as a I previously statedI will not be stepping in another Walmart because this whole ordeal is just unsettling with how it was handled from the get-goLeave me alone Walmart!! DO NOT CONTACT ME ANYMORE! Close the case Revdex.com

Initial Business Response / [redacted] (1000, 10, 2014/12/21) */ RE: [redacted] ***/Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] ***We thank you for the opportunity to address [redacted] ***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] ***'s complaint, we reviewed her account records and purchase historyWe have confirmed that our billing group has made arrangements to settle a payment with [redacted] ***In light of this, [redacted] considers this case closedHowever, [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/12/31) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding order#XXXXXXXXXXXXX for the Sceptre E195BV-SHD 19" 720p 60Hz Class LED (1.93" ultra-slim) HDTV and her refund requestWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe researched and Ms [redacted] 's refund was processed on December 20, We have attempted to reach Ms [redacted] with no responseAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/04/16) */ We are requesting an extension for complaint [redacted] , filed by Ms [redacted] BenzaidWe are reviewing Ms [redacted] issue and need additional time to work toward a resolution

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his delayed Site to Store order# XXXXXXXXXXXXXWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr [redacted] regarding the delays due to the high volumeWe have also adjusted Mr [redacted] 's order $due to this delay and inconvenienceAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/11/14) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed Ms [redacted] 's order was originally set up for Ship To Store delivery to the Walmart location [redacted] XXXXXWe also confirmed that Ms [redacted] 's order was picked up on November 7, As a courtesy for the inconvenience, we have issued Ms [redacted] a $egift card under order XXXXXXXXXXXXXOn November 13, and November 14, 2014, we attempted to contact Ms [redacted] at (XXX) XXX-XXXX and through emailWe left Ms [redacted] a message explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/08/22) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed that she received her camera on July 16, and contacted our Customer Care department on August 8, to process a returnUnfortunately, Ms [redacted] 's camera was over theday return window when she called our Customer Care departmentHowever, as a one-time courtesy, we have issued her a refund for her cameraOn August XX XXXX, we attempted to reach Ms [redacted] at (XXX) XXX-XXXX, but she was not availableIn regards to the issue she experienced with the online survey, we may have been experiencing server issues or running maintenance during that timeWe can assure Ms [redacted] that the online survey feature is working correctlyWe left her a message with these details and provided our direct number so she could contact us if she has any follow up questions or concernsIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

I have been trying to cancel an order that "got stuck in their system" since October With repeated calls and emails, I have received many empty apologies and promises of a resolutionI finally got someone today, Belle, who decided to issue me an $gift card since they couldn't seem to fix the computer issue and refund my [redacted] accountAll their responses were very scripted and when I asked to speak to a supervisor, I was told they were all busy and someone would call me backThat never happenedI am a frequent customer of Walmart but I will rethink bringing my business there, especially onlineAfter my years of customer service, I expect escalated issues to be resolved within weeks not monthsThis is the worst customer service I've experiencedCertainly not world class serviceIt took a threat to contact [redacted] in order to get anything moving toward a resolutionI am appalled that they think issuing a gift card for a dollar or two above the original charged is worthy of all the hassle I've been through and still not removing the order from my accountI had to place another order for the same item since my intention was to have site to store pickup for convenience which ended up quite the oppositeI have requested the order to be cancelled back in October and no one knows how to fix that? I find that hard to believeSo shamefulWalmart.com is more hassle than it's worth especially since there is rarely anyone staffing the area to actually pick up the itemIf the item isn't in the store, I'd rather go through [redacted] I've never had s problem with them

Initial Business Response / [redacted] (1000, 5, 2014/03/20) */ RE: [redacted] / Revdex.com Case: # XXXXXXXX Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] ' account records, we were unable to locate the Walmart.com order she referred to in her letterWe attempted to contact her via phone at (XXX) XXX-XXXX on March 19, 2014, but have been unable to speak with her directlyWe sent her an email under incident XXXXXX-XXXXXX with this information and advised her to contact us if she still needed assistanceUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/07/22) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his cancelled Pick Up Today order and authorization holdWe thank you for the opportunity to address Mr [redacted] ' concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] ' complaint, we reviewed his Walmart.com account and order historyWhen orders are placed on Walmart.com there is an authorization hold placed for the amount of the order, so that when the order ships, there are no payment issuesOnce the order ships, we bill the [redacted] The standard timeframe for authorization hold is business daysWhen orders are cancelled our system automatically reverses the authorization holdWe also partnered with the store to find the root cause of the order cancellationThe store's management team advised us that it was cancelled in error and that they have adequate inventoryWe attempted to reach Mr [redacted] in order to provide him with all of the information regarding his complaint and he disconnected the lineAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/10/20) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed his order was partially cancelled since the Disney Infinity: Marvel Super Heroes starter pack was no longer available We understand that Mr [redacted] was inconvenienced after finding out his order was partially cancelled and receiving a negative experience with our [redacted] Care associatesWe sincerely apologize for the inconvenience he experienced and want him to know that his concerns have been forwarded to the appropriate management groupsAs a courtesy, we have arranged to sell Mr [redacted] the starter pack at the price he originally paid and send him a $Walmart egift card to compensate him for the inconvenienceOn October 20, 2014, we attempted to call Mr [redacted] at (XXX) XXX-XXXX, but he was not availableWe left him a voice message along with sending him an email explaining these details and provided our direct contact information so he could call us if he still needed assistanceUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this case closedHowever, we will continue to work with Mr [redacted] on a resolution should he contact us back Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 13, 2015/04/17) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs [redacted] has placed an order on March 14, for a [redacted] Sleeper SofaWe have escalated this over to the marketplace, Wayfair, who processed the order and they have advised it was an error in the ad and have since removed the ad from the web siteDue to this, Wayfair has issued a 30% credit for the marketplace orderWe have contacted Ms [redacted] to confirm this, but have not heard back from herAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her returnWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOur records show that we have received her return on 4/24/at 1:00PMWe have contacted our fulfillment team and they advised that any jewelry that is received at the return center is boxed up and sent to the jewelry center for processingThis has been escalated over to themA refund of $and $have been processed back to Ms [redacted] 's original form of paymentFor the inconvenience, we issued a $Egift CardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

I placed an order on there Marketplace website for a IpadThe seller was listed as [redacted] When my package came in it was for a tablet protective case thats not even compatible with the actual Ipad that I originally ordered...And it just gets worse from there, Walmart told me to contact [redacted] and gave me a number that didnt even have all digitsAt the end of several phone calls and no way to reach [redacted] by me or walmartA walmart manager told me that my dispute would be escalated to a higher deptI called days later because there was still no resolution, they told me someone would contact me within to hrs...and guess what happened? still no communication from walmartAlso I place an order for a different ipad because this time it showed that the seller was walmartafter I place my order walmart sent me a email stating that I had cancelled my order myself and I would be refundedWhen checking that ipad the seller switched from walmart to a different seller...this to me sounds like fraudI have been shopping with walmart for years and have never experienced something like thisplease beware

Initial Business Response / [redacted] (1000, 10, 2014/09/26) */ RE: [redacted] / Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her Pick-Up-Today order that was cancelledI am very sorry to hear of the difficulty she has experienced After we received [redacted] complaint, we reviewed her Walmart.com account and order historyWhen an order is placed for Pick Up Today, an associate at the store will gather the items they've requested onlineIf the store does not have the item in inventory, our system checks surrounding stores within a mile radius for the inventoryIf the item cannot be located, the order is cancelledIf the item is available in one of our warehouses, a new order is generated for Site to Store deliveryWhen this happens, we send the customer an email notifying them of the changes and provide the new delivery dateUnfortunately, the item [redacted] ordered was out of stock and we were unable to fulfill her orderAs a result, the funds for this order were never collectedHowever, her bank may have placed an authorization hold that would be released after a certain time period [redacted] would need to contact her bank for further information regarding the authorization hold We attempted to call [redacted] at (***) [redacted] on September 25, and September 26, 2014, but she was not availableIn addition, we emailed [redacted] under incident [redacted] on these dates explaining these details and provided our direct contact information so she could contact us if she still needs assistanceWe have not heard back from herIn light of this, walmart.com considers this case closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/02/18) */ RE: Revdex.com Case # XXXXXXXX Walmart.com received a Revdex.com complaint from Ms [redacted] regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we immediately took corrective action to rectify her issueWe attempted to call her at (XXX) XXX-XXXX on February 17, 2014, but she was not availableWe sent her an email under incident XXXXXX-XXXXXX and offered to send her a $egift card if she decided to keep her original television orderWe also offered to return her television and help her with a new television orderUnfortunately, we have not heard back from herIn light of this, Walmart.com considers this matter resolvedHowever, Ms [redacted] is always welcome to contact us if she has any follow questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com