Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/09/12) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn September 12, 2014, we attempted to contact Ms [redacted] at (XXX) XXX-XXXX to discuss this matter and arrange to issue her a courtesy refund, but she was not availableIn addition, we sent her an email to contact us so we could complete our refund arrangementUnfortunately, we have not heard back from herAt this time, Walmart.com considers this matter closedHowever, we will continue to work with Ms [redacted] directly upon receiving a call back from her Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was left one message with a requirement to call back by 4:30pmI do work during the hours 8:30a-4:30p , the time frame I was told in the messageI called back this am @10:45am and was told ***, who left me the original message , was not yet in, that he should arrive in minutesI was home for the next two hours and never received a phone call, nor was there a message on my voice mail when I returned later in the afternoon If Walmart .com would like to issue the refund I will acceptMy credit card has already put the amount in dispute Final Business Response / [redacted] (4000, 14, 2014/09/25) */ RE: [redacted] /Revdex.com Case Walmart.com received Ms [redacted] ***'s rebuttal arising from her original Revdex.com complaintAfter receiving Ms***'s rebuttal, we issued her a refund back to her original method of payment for her entire orderOn September 25, 2014, we attempted to contact Ms [redacted] at (XXX) XXX-XXXX, but she was not availableWe left a message and provided our direct contact information so she could contact us if still needs assistanceIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Final Consumer Response / [redacted] (2000, 18, 2014/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2016/01/13) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr**'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr**'s complaint, we reviewed his Walmart.com account and order historyOn December 2, 2015, Mr [redacted] placed an order for Peerless Tire ChainsDue to a system issue, the order could not be processed and had to be canceledA second order was placed for Mr [redacted] with free rush shippingWe contacted Mr [redacted] and confirmed that he had received his order and apologized for any inconvenience that this delay causedAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 15, 2014/10/22) */ RE: [redacted] ***/Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] ***We thank you for the opportunity to address [redacted] ***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received [redacted] ***'s complaint, we reviewed his [redacted] account and order historyWe have confirmed that [redacted] ***'s TV was purchased on July 31, [redacted] indicated in his letter that the damage occurred 1/months of owning his TVThe damage to [redacted] ***'s TV occurred nearly months beyond our day return windowTherefore, [redacted] would need to contact the manufacturer of his TV for further assistanceIn addition, there are no records in our system indicating [redacted] has reported his TV damage with our customer care departmentOn October 22, 2014, we contacted [redacted] directly at [redacted] Unfortunately, before we could provide [redacted] any assistance, he immediately proceeded with the call in a very unprofessional manner by yelling and using abusive language [redacted] continued with this behavior on each attempt of us trying to explain our return policy and giving us a chance to assist himDue to this information, we will not be assisting [redacted] with this issue and advise that he contact the manufacturer of his TV since it is eight months past our day return windowIn light of this, [redacted] considers this case closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific ***e Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 28, 2014/12/23) */ Final Business Response / [redacted] (4000, 30, 2014/12/28) */ RE: [redacted] ***/Revdex.com Case [redacted] received [redacted] ***'s rebuttal arising from his original Revdex.com complaintAs stated in our previous responses, [redacted] failure to cooperate with us over the phone prevented us from assisting himWalmart's return window for televisions is daysTherefore, [redacted] would need to contact the manufacturer [redacted] at [redacted] to receive manufacturer warranty support as he stated the issue resulted on the 11th month of owning his televisionIn light of this, Walmart considers this case closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific ***e Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/06/16) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her issue she had with a Straight Talk card she purchasedWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWhen we spoke with Ms [redacted] she advised us she received links that she could not openShe notified Customer Service and they advised her they would be sending her a new linkThe link she received was for router minutesWe apologized to Ms [redacted] for the troubles this has caused her, and issued her a full refund for $As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 11, 2015/01/20) */ Walmart.com received a Revdex.com complaint from [redacted] We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have issued Ms [redacted] a refund for - drawer dressers, night stand and a Cosco Funsport Play YardThese items were refunded to original payment methodAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/03/21) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the Everlast Single-Station Heavy Bag Stand that was damagedWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyA replacement for the damaged Everlast Single-Station Heavy Bag Stand was issued by our [redacted] service team on March 16, Mr [redacted] did not want to disassemble the Everlast Single-Station Heavy Bag Stand to return it back to usWe have contacted Mr [redacted] and stated we will adjust his order, so that he will not be recharged for the item because it will not be returned back to usIn light of these events, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/11/23) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWalmart.com does offer gifting options on some items and the options available for each item may varyUnfortunately, the item Mr [redacted] purchased does not offer gift wrapping with the purchaseWe're very sorry for the difficulty he had with trying to get this resolvedFor the inconvenience, we sent Mr [redacted] a $gift card that can be used online or in the storeAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/01/03) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments On December 17, 2014, our [redacted] care department communicated with Ms [redacted] and confirmed her refund was processedWe advised Ms [redacted] to contact her credit card provider to verify the refund we processedIn addition, Ms [redacted] is more than welcome to have her credit card provider contact us to verify the informationIn light of this, Walmart.com considers this case closedHowever, Ms [redacted] can contact us if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no refund on my credit card on or about Dec17, from Wal MartI have called my financial institution and they have confirmed that a charge was paid to Wal Mart on Novand there has been NO refund transaction receivedMy credit card is contacting Wal Mart also to duspute their claim of a refund being made by WalMart Final Business Response / [redacted] (4000, 9, 2015/01/28) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com Ms [redacted] 's rebuttal arising from her original Revdex.com complaintAfter reviewing Ms [redacted] 's account records again, we have confirmed that the refund that was originally processed for her order did not completeWe have issued Ms [redacted] a refund back to her original method of paymentWe also sent Ms [redacted] a courtesy $egift card to help her with her next purchaseOn January 28, 2015, we sent Ms [redacted] an email explaining these detailsIn light of this, Walmart.com considers this case closedHowever, Ms [redacted] can contact us if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M [redacted] Final Consumer Response / [redacted] (2000, 11, 2015/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you Revdex.comWalMart has finally refunded my account after almost three months for their incorrect shipment on a order that was placed on Oct31, Finally resolution

Initial Business Response / [redacted] (1000, 5, 2014/08/06) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyTo protect our customers, each order must go through a billing verification processOur records indicate that Mr***'s account did not pass verification as he used multiple computers for his ordersHowever, our billing group has once again updated his account to help his next order process successfullyMr [redacted] would need to use the same computer and email he used for his most recent order to prevent cancellationOn August 6, 2014, we attempted to call Mr [redacted] at (XXX) XXX-XXXX, but he was not availableWe left him a detailed message explaining these detailsWe provided our direct number so he could contact us if he still needed assistance with this matterWe have not heard back from himIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/11/05) */ Walmart.com received a BBB complaint from [redacted] regarding an issue with an order he placed. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and... comments. After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order on October 19th for a Haier Freezer. He called [redacted] service to confirm his order and they advised him the systems were down and to place the order again. Mr. [redacted] was charged for this order and his order never processed. We apologized to Mr. [redacted] for the confusion. Mr. [redacted] was issued a full refund of $173.95 on November 3rd. We also issued him a $50.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/11/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/07/17) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding incorrect item she receivedWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe do apologize that the wrong items have been delivered to Ms [redacted] Our records show that Ms [redacted] was able to reach our department on July 2, Ms [redacted] advised that she will keep the second item she received, but wanted an adjustmentOn July 11, 2014, we have issued a $credit back to her original form of paymentAs such, Walmart considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

I already filed a complaint case number [redacted] It has to due with Wal-Mart ripping me off dollarsI received a letter from the Revdex.com stating that they where reaching out to the company for a response but I have not heard anything except Wal-Mart corporate escalations team calling me and leaving me a very rude voicemail and telling me they don't Care [redacted] Hello, it is 8:25pm and I have received a voicemail by someone from Wal-Mart that was not very friendly and they do not want to help me receive the refund that I should have and I was told this would be handled and I was told the refund would be processed and sent to me but I am having issues with them harassing me and I do NOT have the gift cards any longerI just want to move on from this experience

Initial Business Response / [redacted] (1000, 10, 2014/12/11) */ RE: [redacted] / Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] ***We thank you for the opportunity to address [redacted] ***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] ***'s complaint, we reviewed her account records and purchase historyWe have confirmed that [redacted] ***'s tire order is still available at her local Walmart storeHowever, [redacted] clearly indicated that she would like her tire order to be delivered to her home addressUnfortunately, we cannot adjust an order that has already been deliveredOn December 8, 2014, December 10, 2014, and December 11, 2014, we communicated with [redacted] via emailWe offered to help [redacted] place a new order with expedited shipping and issue her a courtesy $egift cardUnfortunately, we have not heard back from herIn light of this, [redacted] considers this matter closedHowever, we will continue to work with [redacted] if she contacts us back Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/01/06) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyTo protect our customers, each order must go through a verification processOur records indicate that Mr***'s account did not pass [redacted] payment verification for his order XXXXXXXXXXXXX on November 30, As a result, his order was canceledOn January 6, 2015, we sent Mr [redacted] an email explaining these details and advised him to contact us if he still needs assistanceWe have not heard back from himIn light of this, Walmart.com considers this case closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is a lieWalmart did contact me on January 6, and I wrote back on January at 1:51pmIt is I who has not received a response Here is my response from the email: ***, While I understand the need to protect your customers, your protection methods are over the top and have caused me to not be able to order the gift cards when I needed them and also I was not able to take advantage of advertised offers Four gift cards in a month period is too low a limit, especially when there was nothing else on the order that would raise concernThis is not the first time that this has happened and I ask that you review your fraud detection policies as the positive rate is too high At the minimum, I need to make sure this never happens to me again I am also requesting a $gift card, as that is the amount of the lost promotional offers that I was not able to take advantage of [redacted] Final Business Response / [redacted] (4000, 9, 2015/01/29) */ RE: [redacted] ***/Revdex.com Case Walmart.com received Mr [redacted] ***'s rebuttal arising from his original Revdex.com complaintWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe updated Mr***'s account to help his orders process successfullyAs a courtesy, we sent Mr [redacted] a $physical Walmart gift card under order XXXXXXX-XXXXXX to his shipping addressOn January 29, 2015, we attempted to call Mr [redacted] at (XXX) XXX-XXXX and left him a message explaining these detailsIn light of this, Walmart.com considers this case closedHowever, Mr [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/04) */ Walmart [redacted] received a Revdex.com***plaint from [redacted] regarding her order she placed Site to StoreWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and***ments After we received [redacted] plaint, we reviewed her Walmart [redacted] account and order historyWe apologize for the inconvenience [redacted] experienced with her orderWe have issued her a $eGift Card for her troublesAs such, Walmart [redacted] considers this matter closed Again, we thank [redacted] for her feedback and***mentsIf either of you have any further questions or***ments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the $gift cardThanks so much for resolving this matter

Initial Business Response / [redacted] (1000, 11, 2014/10/29) */ RE: [redacted] /BBB Case Walmart.com received a BBB complaint from Ms. [redacted] . We thank you for the opportunity to address Ms. [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and... comments. After reviewing Ms. [redacted] 's complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] 's order was delivered to the shipping address she entered in her Walmart.com account. Unfortunately, Ms. [redacted] 's did not receive her order after it was delivered. However, as a courtesy, we have issued a full refund for Ms. [redacted] 's order back to her original method of payment. On October 28, 2014, and October 29, 2014, we attempted to reach Ms. [redacted] via email and phone at (XXX) XXX-XXXX, but she was not available. We left Ms. [redacted] a message along with sending her an email with these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] M. Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/01/18) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe were unable to locate an order associated with the purchase Ms [redacted] was referring to with the information she provided in her letterOn January 18, 2015, we notified Ms [redacted] to send us the order number and contact information associated with the purchase she is referring to so we could help her find a resolutionWe have not heard back from herHowever, we will continue to work with Ms [redacted] toward a resolution when she provides us the contact information and order number associated with the purchaseIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/12/31) */ Walmart.com received a BBB complaint from Ms. [redacted] regarding her refund not received issue for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted] 's concerns and appreciate the time she has taken to... provide us with her feedback and comments. After we received Ms. [redacted] 's complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] and advised her that on December 2, 2015 we adjusted/discounted her order $50.00. When she requested to be refunded for the order we refunded the balance that was remaining $32.16. Ms. [redacted] has verified that she has received the refund. As such, Walmart.com considers this matter closed. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] J. Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2015/02/27) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr [redacted] contacted our [redacted] care department on February 21, and received information to activate his Google Play cardWe want to assure Mr [redacted] that the issue he experienced is not a common problemIf this was common problem, we would pull the product from our web site and send a mass email to our customersWe also want to assure Mr [redacted] that we are making every effort to prevent this issue from happening again in the futureAs a courtesy for the inconvenience, we have issued Mr [redacted] a $egift card under order XXXXXXX-XXXXXX to help him with his next online or in-store purchaseOn February 27, 2015, we attempted to call Mr [redacted] at (XXX) XXX-XXXX and left him a messageWe also sent Mr [redacted] an email explaining these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is more than welcome to contact us he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address [redacted] ’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received [redacted] ’s complaint, we reviewed her account and order historyOn September 18, 2016, [redacted] ’s placed an order for a Diamond Home Roll Top Bread BinThis item was shipped and sold by one of Walmart.com’s Marketplace Retailers, UnbeatableSaleWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer’s Shipping and Return Policy When an order is placed, an authorization hold is immediately placed on the method of payment usedOn the October 11, 2016, Unbeatable Sale cancelled the orderWhen an order is cancelled, this authorization hold must be released by the customer’s financial institution in accordance with their policiesWe notified the UnbeatableSale support team about [redacted] ’s credit for the cancelled order, but have not heard back from themAs a courtesy, we have issued a full credit for the bread bin in the amount of $As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com