Walmart.com

Initial Business Response /* (1000, 10, 2014/08/21) */
RE: *** ***/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing an incorrect listing of twelve coffee filtersOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand that Ms*** was inconvenienced after she received one unit of the coffee filterThat is why we have arranged to send her a one-time courtesy egift card that will cover the cost of the eleven coffee filter packs she did not receiveOn August 19, 2014, August 20, 2014, and August 21, 2014, we attempted to reach her at (XXX) XXX-XXXX, but she was not availableWe left Ms*** a detailed message along with sending her an email to call us so we can complete our arrangement to send her the courtesy egift cardIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2014/09/23) */
I have not been able to get a return call from the person responsible for the gift card, after weeks of trying and leaving messagesI really just wish Walmart would stop disappointing customers with questionable business practicesI just want what I paid for, and was advertisedI even received an email for the SAME DEAL after I filed this
Final Business Response /* (4000, 19, 2014/10/03) */
RE: *** /Revdex.com Case
Walmart.com received *** rebuttal arising from her original Revdex.com complaintAfter receiving *** rebuttal, we contacted her again on October 3, We apologized for the inconvenience she experienced and informed her of our attempts to contact her through phone and email sent under Walmart incident ***During our conversation, we issued her a courtesy $egift card under order *** and confirmed she no longer needed assistanceIn light of this, Walmart.com considers this case closed
Again, we thank *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

I spent $at Walmart a few months ago on a drying and washerThe drying was not working right so they had to send a new one and told me to return the old oneWell long story short after over hours on the phone and maybe phone calls I am finally finished dealing with themI just had to wait over hour just to speak with someone who could help meThey had already received the dryer from me but I was getting E-mails saying I would be charged cause they do not have itThey somehow lost the tracking info they gave me in the 1st placeWorst customer service I have ever dealt withReps will hang up on you, lie, use bad words, etcI will be making sure I spend the next $at any other place but Walmart

Initial Business Response /* (1000, 11, 2014/12/22) */
This is to inform your office that we are in receipt of the above referenced complaint and it has been forwarded to the appropriate department for an investigation and response
We would request at this time, if we could extended the
response deadline for this complaint until January 5, so that we might have sufficient time to provide an adequate response
Should that date not be acceptable, please notify us as soon as possible
Final Business Response /* (1000, 15, 2015/01/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her request for the of 25-Holiday Silver Happy Holidays $Walmart Gift Cards of cancelled orders#XXXXXXXXXXXXX and XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyDue to the typographical and pricing errors for Ms***'s orders above, we have cancelled both ordersWe have honored only 1-$eGift cardNo further adjustments or discounts will be givenPer our terms of use, Walmart.com cannot confirm the price of an item until after you orderIn the event of a pricing error, Walmart.com may refuse or cancel any orders placed for that item in accordance with our Terms & ConditionsWe will notify you of any cancellationsPrices and availability are subject to change without noticeAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Ms*** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback
and comments
After Walmart.com received Ms***' complaint, we reviewed her account and order historyDue to an error in tracking and delivery, the refund for Ms***' order was delayedWe have issued a full refund for the order and sent her a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/12) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her account records and order historyWe have confirmed that a $refund for her order was processed on October 29, On October 29, 2014, we spoke with Ms*** directly over the phone and explained these detailsWe confirmed Ms*** no longer needed assistanceAs such, Walmart.com considers this matter closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After contacting Revdex.com, the executive office of Walmart contacted me directly and within hours resolved my case with them by issuing a full refund and an apologyIt's unfortunate that it took a complaint with the Revdex.com to force Walmart to engage in fair business practices

Final Consumer Response /* (2000, 22, 2015/10/21) */
From: ***, *** A *** *** *** *** *** [mailto:***@us.af.mil]
Sent: Wednesday, October 21, XXXX XX:XX PM
To: Revdex.com
Subject: RE: Revdex.com Complaint Case# ***
(Ref#XX-XXXXX-XXXXXXXX-X-XXX)
I received my refund from Walmart.com and I am squared away nowThanks for your assistance!
***

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Ms*** regarding issues she experienced with her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***' complaint, we reviewed her account and order historyWe're very sorry for the difficulty she experienced and have made sure that all of the coaching opportunities have been addressedWe confirmed that a refund in the amount of $has been processed to Ms***' original method of paymentAs such, Walmart.com considers this matter closed but we encourage Ms*** to contact us directly is she needs further assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/28) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of his issue
Initial Consumer Rebuttal /* (2000,
12, 2014/04/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company has charged me back on the refund and issued a gift card to compensateThis is a satisfactory response

Initial Business Response /* (1000, 5, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***' complaint, we reviewed her account and order historyThere was a system issue with her order that prevented the store from issuing creditAn adjustment was processed and Ms*** was refunded in fullAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/25) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintWe have spoken with Ms*** and have resolved the recharge notification issueWalmart.com considers this matter closed at this time
However, if either of you have any further questions or comments please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/16) */
*** received a Revdex.com complaint from *** *** regarding issues she was experiencing with her orderWe thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyOur records indicate that her orders were getting canceled because they were not passing all of our security checksUnfortunately, this can happen from time to timeWe escalated her account to the appropriate department for review and were advised that *** ***'s transaction was denied by her financial institutionIn light of this, *** considers this matter closedHowever, *** *** is welcome to contact us if he continues to experience problems in the future
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2014/06/11) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms*** ***We will continue to work with Ms*** but need additional time to work toward a resolution of her issue

Initial Business Response /* (1000, 10, 2015/11/30) */
Walmart.com received a Revdex.com complaint from Mr*** *** in regards to a refund requestWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyMr*** was refunded for the order on October 15, We called Mr*** and confirmed receipt of refund and apologized for the delayAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am refunded

Initial Business Response /* (1000, 10, 2015/01/02) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his refund request for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 27, we refunded Mr*** $for the Virginia 5-Piece Counter-Height Dining Set, Black of order#XXXXXXXXXXXXXAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/23) */
Walmart.com received a Revdex.com complaint from *** *** regarding his issue with a defective phoneWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** stated he received a defective phoneHe wanted to return the phone but was out of the day return policyWe spoke with Mr***'s local store and as a one-time courtesy they will exchange the phoneAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/02) */
*** received a Revdex.com complaint from *** *** regarding her order for Halloween costumeWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** *** complaint, we reviewed her *** account and order historyOur records indicate *** *** canceled her order and a refund was issued on October 28th back to the original payment methodIn light of these events, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 5, 2014/12/18) */
*** received a Revdex.com complaint from *** *** regarding her order for Schwinn EllipticalWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received ***'s complaint, we reviewed her *** account and order historyOur records indicate ***'s replacement order has been canceled*** has been issued a full refundBilling has been notified that *** stated that she was refunded twice for $for the service planIn light of these events, *** considers this matter closed
Again, we thank *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 7, 2014/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked them to provide an email to me showing that order number *** is cancelled, that there is no outstanding balance on any order and that if they were going to take back the $overpayment, that I informed them about, that they would not attempt to take back the correct $refundI want an emailJust responding in the Revdex.com complaint is not adequateTheir Revdex.com response doesn't even address all of my above concerns,
Final Business Response /* (4000, 11, 2015/01/01) */
We have sent *** the email that she requested
Walmart considers this matter closedIf **.*** has any other concerns she can reach us at ***
Regards,***
***

We've been purchasing online on the said website most of time Unfortunately this last purchase we had with them didn't turn out rightOrder # ** *** *** *** ***The rest of the order are ok except for the out of orders we had of Townsend Bench with Black Cushion Seat, ExpressoThe cushion is moldy looking and looks awful***pared to the other cushionI called Novat 6:54pm which was answered by ***I explained the situation and requested for a cushion replacement since it's already assembled before we found out how the other cushion looks likeThe other answer I got is refunding for the cushion which made us disappointed We'd been good customer to them and this is how they'd handled our caseHe also said if we want we place another order and it'll be discounted We already ordered and it didn't resolved our cushion problem Finally, *** said he talked to his supervisor and they'll replace it and since it's out of stock the replacement will be different and value is higherI asked how long it'll gonna take to have it and he said to wait to 48hrs and we'll receive confirmation email which unfortunately we didn't receive any So I resorted to call and follow up the status It was answered by a female customer service which made me narrate everything again and still didn't***e up with a solution My husband is already pissed and it made him more pissed hearing me narrating over again to themI looked to talk to *** but she said he's on another customerThen she said she'll make me talk to supervisor I've waited and no supervisor Then she said manager and made me wait again They wasted my time waiting so I hang up and we've decided it's better to report this matter to Revdex.com and hope other customers will not experience what we had with walmart***!

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr*** placed an order for a VIZIO 70" LED Smart HDTV for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this causedWe contacted Mr***, advised him to place a new order and that we would honor the Black Friday priceHowever, Mr*** had already purchased a new televisionAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/02/17) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have issued Mr*** a courtesy refund in the amount of $for his order back to his original method of payment on February 17, On this day, we attempted to call Mr*** at (XXX) XXX-XXXX and left him a messageWe sent Mr*** an email explaining these details and advised him to contact us if he still needs assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is more than welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The following is to confirm that Walmart.com refunded my PayPal account in full on 2/17/and that as a result I consider the matter resolved and closedI'm grateful to Walmart.com for its quick response to the Revdex.com complaintMy deepest thank you to Revdex.com for its help with my situation