Walmart.com

Initial Business Response / [redacted] (1000, 7, 2014/12/21) */ RE: [redacted] /Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] We thank you for the opportunity to address ** [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received ** [redacted] 's complaint, we reviewed his account records and purchase historyWe have confirmed that ** [redacted] purchased a Black Friday sale item under order and requested to price match the Cyber Monday pricePer our Price Matching Policy, [redacted] will not price match items purchased on [redacted] between Thanksgiving and Cyber-MondayOn December 14, we notified ** [redacted] about these detailsIn light of this, [redacted] considers this matter closedHowever, ** [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank ** [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm still not sure why the time of year mattersThey advertised a low price on one day of 69.99, and three days later lowered it by to Now, the EVERYDAY LOW PRICE is So basically I could have purchased the same product anytime after Black Friday and gotten the same product for lessMy wife and I do not accept Walmart's response and are still looking for the difference Final Business Response / [redacted] (4000, 11, 2014/12/30) */ RE: [redacted] /Revdex.com Case [redacted] received ** [redacted] 's rebuttal arising from his original Revdex.com complaintWe thank you for the opportunity to address ** [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments Although, our Price Matching Policy confirms we do not price match during Thanksgiving and Cyber-Monday, we have issued ** [redacted] a one-time courtesy refund of $back into his original method of paymentOn December 30, 2014, we sent ** [redacted] an email explaining these detailsIn light of this, [redacted] considers this case closedHowever, ** [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank ** [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Final Consumer Response / [redacted] (2000, 13, 2015/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/09/10) */ RE: [redacted] /BBB Case Walmart.com received a BBB complaint from Mr. [redacted] . We thank you for the opportunity to address Mr. [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and... comments. After reviewing Mr. [redacted] 's complaint, we reviewed his Walmart.com account and order history. We have confirmed that a communication error between our system and the carrier caused Mr. [redacted] 's order shipment to be delayed. We also confirmed that our [redacted] care group was unable to fulfill Mr. [redacted] 's request to immediately cancel his order since it was already in transit with the carrier. However, our [redacted] care team was able to process an intercept request that caused his order delivery to be returned at our returns center in Bentonville Arkansas on September 5, 2014. We processed a refund for Mr. [redacted] 's Pressure Washer order on September 9, 2014 that will be credited back to his original method of payment within 3-5 business days. On September 9, 2014, we spoke with Mr. [redacted] directly over the phone. We apologized for the inconvenience and assured him that his concerns have been forwarded to the appropriate management groups to improve our service quality. We also explained the details above and offered to discount his next order along with issuing a refund for the shipping cost. Mr. [redacted] accepted our offer and processed a new order XXXXXXXXXXXXX that we discounted along with refunding him for his shipping cost. We provided our direct number should he still need assistance. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] M. Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/09/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] M. From Walmart.com said he would cancel pressure washer order and Refund Money to Credit card. He Also offered a discount on Item & shipping on my next order that I accepted. I want to thank the BBB for there help. [redacted] M from Walmart.com who turned me around from not ever wanting to order from Walmart.com again, to using Walmart.com again & again. Great job to all who that helped. The system works.

Initial Business Response / [redacted] (1000, 10, 2014/11/14) */ November 14, Sent: Filed Electronically Re: Revdex.com Complaint Case # XXXXXXXX Dear [redacted] I am writing you in response to the above referenced complaint Thank you for the opportunity to assist with MrsCustomer's issueCurrently this is a known issue within the Walmart mobile applicationCustomers are not given the option to redeem funds to their American Express Blue Bird cardCustomers should access their Savings Catcher accounts via the website to redeem their funds to their Blue Bird cardsOtherwise, the customer should wait until the application has been properly updated before redeeming their fundsCurrently, the customer must themselves select to redeem funds to an electronic gift cardOnce they have done this, there is no way to reverse the funds back to their accountCustomers are welcome to use their electronic gift card at their local Walmart store We will consider this matter closed unless notified otherwise Thank you, [redacted] Risk Resolution Coordinator Walmart Stores Inc

Initial Business Response / [redacted] (1000, 10, 2014/03/01) */ RE: BBB Case # XXXXXXXX Walmart.com received a BBB complaint from Mr. [redacted] regarding an arrangement he claims our customer service made for him. We thank you for the opportunity to address Mr. ***'s concerns and appreciate the time he... has taken to provide us with his feedback and comments. After we received Mr. ***'s complaint, we immediately took corrective action to rectify his issue. We were unable to locate any records in our system with the information he provided in his letter. We reached out to Mr. [redacted] under incident XXXXXX-XXXXXX on February 28, 2014, and requested further information from him to better assist him. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter resolved. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding not having options to choose The Need for Speed game and her request for a blue wireless controller for the Xbox One Console BundleWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe have contacted Ms [redacted] and advised her that the only wireless Xbox One Controller that we have is Black, no other colors availableThe other Xbox One Controllers that have an assortment of colors are wiredWe also advised Ms [redacted] that the reason she did not have the option to add Need for Speed Rivals Complete Edition to her bundle was because the item is Out of StockCurrently we have units available and the site has been updated to reflect the inventoryFor a one-time courtesy we have processed a complimentary order for the Need for Speed Rivals Complete Edition and XBox One Wireless Controller (Black) for Ms***' satisfactionWe have made several attempts to contact Ms [redacted] and we have not heard backAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I consider this matter well handled and resolvedI appreciate the swift response from Walmart.com and Victoria's excellent handling in this matter

Initial Business Response / [redacted] (1000, 10, 2015/06/26) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her refund request for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe researched Site to Store order#XXXXXXXXXXXXX for the Refurbished Sanyo FVD48P48" 1080p 60Hz Class LED HDTV, this shipment was lost in transitOn June 21, we refunded $back to her original method of paymentWe have spoken with Ms [redacted] has confirmed she received the refund for the lost orderFor the inconvenience and delay we have issued a $eGift cardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 14, 2014/07/23) */ Walmart.com received a BBB complaint from Mr. [redacted] regarding his issue regarding a price match. We thank you for the opportunity to address Mr. ***' concerns and appreciate the time he has taken to provide us with his... feedback and comments. After we received Mr. ***' complaint, we reviewed his Walmart.com account and order history. When we reached out to Mr. ***' he advised us he had received the $100.00 price adjustment. We apologized to Mr. ***' for the inconvenience he experience with Walmart customer service. As such, Walmart.com considers this matter closed. Again, we thank Mr. ***' for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 12, 2014/12/29) */ Dear Dispute Resolution Specialist, This is to notify your agency again that the above referenced complaint has been received and determined that this is an issue for the marketplace retailer TheDigitalPavilion.comPlease be informed that this concern has been forwarded to their attention and they will respond directly to your agency with a responseWe would like to request an extension for complaint XXXXXXXX, to give the marketplace retailer additional time to work toward a resolution of her issue

Initial Business Response / [redacted] (1000, 5, 2014/11/24) */ RE: [redacted] /Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] We thank you for the opportunity to address [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After receiving [redacted] 's complaint, we reviewed his account records and order historyAccording to [redacted] 's Terms and Conditions, we occasionally call customers to complete the verification of their orders [redacted] is more than welcome to visit [redacted] to view the [redacted] Terms of Use, (#Order Acceptance and Billing, first paragraph.) On November 24, 2014, we sent [redacted] an email explaining these details and advised him to contact us if he had any follow up questions or concernsWe have not heard back from himIn light of this, [redacted] considers this matter closed Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand (#Order Acceptance and Billing, first paragraph.)but there is nothing in #that states Walmart will change the way a customer is contactedYou changed your method from contacting me by email to calling meWhere doesn't it state that Walmart will change the way I will be contacted from emailing to phone calls? Final Business Response / [redacted] (4000, 9, 2014/12/14) */ RE: [redacted] /Revdex.com Case [redacted] received [redacted] 's rebuttal arising from his original Revdex.com complaint#of our [redacted] Terms of Use "ORDER ACCEPTANCE AND BILLING" clearly states "We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order." In this case, [redacted] may be contacted through his contact email or contact phone for his [redacted] accountOn December 14, we sent [redacted] an email explaining these detailsIn light of this, [redacted] considers this matter closedHowever, [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 11, 2014/02/19) */ We are still reviewing Ms [redacted] ' request and would like to ask for an extensionWe will post an official response when the issue is resolved Initial Consumer Rebuttal / [redacted] (3000, 14, 2014/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The registry was FINALLY closedIt took a very long time and even after opening this claim, took multiple exchanges because my complaint wasn't fully read or taken seriously My third point in my complaint was never addressed in any wayWalmart needs to understand that automated messages don't equal customer serviceI am also still awaiting a response from them on two separate issues and foresee more Revdex.com complaints coming shortly at the rate those email exchanges are going Also, an apology would have been nice I accept the response, ultimately I have no grounds to stand on otherwiseBut, it is apparent that Walmart still doesn't "get it" [redacted] D [redacted] , MBA

Initial Business Response / [redacted] (1000, 16, 2014/05/09) */ We are requesting an extension for complaint XXXXXXXX, filed by Ms [redacted] We will continue to work with Ms [redacted] but need additional time to work toward a resolution of her issue

Initial Business Response / [redacted] (1000, 10, 2015/10/27) */ Walmart.com received a Revdex.com complaint from Mr [redacted] due to an unauthorized purchase on his Walmart.com accountWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr [redacted] 's complaint, we reviewed his account and order historyWe have advised Ms [redacted] that Walmart.com was not impacted by a security breach and provided him with recommendations on preventing his account and personal information from being compromised in the futureCustomers are responsible for keeping their account login information safeHowever, as a one-time courtesy, we provided Mr [redacted] with a $Gift CardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/11/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart did the write thing

Initial Business Response / [redacted] (1000, 10, 2015/12/30) */ Walmart.com received a BBB complaint from Mr. [redacted] in regards to his site to store order. We thank you for the opportunity to address Mr. [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback... and comments. After Walmart.com received Mr. [redacted] 's complaint, we reviewed his account and order history. When Mr. [redacted] arrived at the store to pick up his order, it could not be located. Our Store Manager searched for the package and was able to locate it. As a courtesy, our Store Manager drove to Mr. [redacted] 's residence and attempted to hand deliver the package. Unfortunately, Mr. [redacted] could not be reached and the package was left at his mailbox. As a courtesy, we have refunded Mr. [redacted] for his order total. As such, Walmart.com considers this matter closed. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate Walmart's effort to correct the situation. However, nobody can afford to lose hours on a purchase, let alone a $3.74 one. I did not request for the product to be delivered. And, I already had another one shipped directly to me. And, I had not requested a comp. Final Business Response / [redacted] (4000, 14, 2016/01/25) */ Walmart.com received Mr. [redacted] 's additional rebuttal arising from his original BBB complaint. Mr. [redacted] 's original desired resolution was to have the hooks shipped to him. When his concerns were escalated and we were able to locate the items, the store manager personally delivered the order to his door as a one-time courtesy and we also issued a full refund for the order. We attempted to contact Mr. [redacted] to discuss his concerns further, however he did not respond. As such, Walmart.com considers this matter closed. Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 16, 2016/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, I appreciate Walmart's effort to correct the situation. However, nobody can afford to lose hours on a purchase, let alone a $3.74 one. I did not request for the product to be delivered. And, I already had another one shipped directly to me. And, I had not requested a comp.

Initial Business Response / [redacted] (1000, 10, 2016/02/01) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn January 18, 2016, Mr [redacted] placed an order for an Apple iPad mini 16GB WiFi for same day pick up at his local storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this caused Mr***We contacted the market manager for the local stores in his area and they were able to hold one iPad for Mr***The store has followed up with us and advised that Mr [redacted] picked up the iPad on 1/24/and they have honored the $priceAdditionally, we have escalated this over to our Walmart Credit Card team regarding his issuesFor the inconvenience, we have issued a $EGift cardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/02/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) The issue was resolved, actually very impressed by the effort and professional attitude they showed I'm very grateful with the timely response and resolution

Initial Business Response /* (1000, 5, 2016/02/05) */
Walmart.com received a Revdex.com complaint from Mr*** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn January 27, 2016, Mr*** placed an order for a X-PRO Pedestal Video Rocker for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledA full refund was issued for the order and the site has been updated to reflect accurate inventoryWe do apologize for the inconvenience this causedWalmart.com considers this matter closed but if Mr*** needs further assistance, he is welcome to contact us directly
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/11/04) */
Walmart.com received a Revdex.com complaint from *** *** regarding his order for ping pong balls from Dazadi.comWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** placed an order from one of our Marketplaces, Dazadi.comDazadi recently experienced a technical error, which resulted in items showing incorrect pricingUnfortunately, Mr***'s order was canceledPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We apologize for the inconvenience and to show our appreciation we have issued Mr*** a $eGift CardAgain, we sincerely apologize for this and hope that Mr*** will give us the opportunity to serve him againIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
As such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Both walmart and dazadi violated their owns terms of service! Both are written that they may cancel orders at any time due to errors, and this is understandableHowever, this was not the case in my circumstancemy order was never cancelled, my money never refunded nor was I ever notified of an errorIn fact, I made contact with both companies to try and rectify the situation they were unaware of! This means, they never cancelled the order, never refunded the money and never contacted me with the fact that they were doing these things!! You cannot simply fall back on terms of service when you feel you need toThese terms were violated, by the company who wrote them!!
Not to mention all this is happening and walmart.com shuts down my account further penalizing me for this purchase
This has been by far the worst online shopping experience i've ever had and has lead to the worst *** service as wellHorrible business tactics and quite frankly a ridiculous way to treat a former loyal patron
Final Business Response /* (4000, 9, 2014/11/20) */
Walmart.com received Mr*** ***'s additional rebuttal arising from her original Revdex.com complaintWe issued Mr*** a $egift card for his inconvenience with his original orderWe found on our website a set of Frankling Sports tennis balls ct for $We have issued Mr*** an additional $egift cardIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
Sharon
Walmart.com
Final Consumer Response /* (2000, 11, 2014/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/01/05) */
RE: *** *** /Revdex.com Case
*** received a Revdex.com complaint from ***We thank you for the opportunity to address ***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
Per our Gift Card Terms and Conditions, *** and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their *** accountCustomers are solely responsible for keeping the password for their *** account safe and for any activity conducted under their accountHowever, as a one-time courtesy, we have issued *** a one-time courtesy egift card in the amount of $under order *** to his email addressIn addition, ***'s concerns regarding the delivery process for gift card orders were heardWe are making every effort to prevent issues such as the one *** experienced from occurring in the futureOn January 5, 2015, we sent *** an email explaining these details and advised him to contact us directly if he still needs assistanceWe have not heard back from himIn light of this, *** considers this matter closed
Again, we thank *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 7, 2015/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just what I wanted

Initial Business Response /* (1000, 10, 2014/05/01) */
We are still reviewing Ms***'s request and would like to ask for an extensionWe will post an officical response when the issue is resolved

Initial Business Response /* (1000, 7, 2014/02/21) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of her issue
Initial Consumer Rebuttal /*
(3000, 9, 2014/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This has been ongoing for two months nowUPS has been contacted, the police, etcand all have pointed back at Walmart saying they need to refund me for their errorThey are giving me the run around
Final Business Response /* (4000, 11, 2014/03/06) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr*** *** regarding order XXXXXXX-XXXXXXWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***' complaint, we immediately took corrective action to rectify his issueWe communicated with him on several occasions through phone during the months of February and March Through these communications, we have confirmed that he would need to file a police report with the Fairfax police department and send it to us directly in order for us to issue him a refund or replacementWe also advised him to dispute the charge with his credit card provider if he could not send us a police reportUnfortunately, we have not received a police report from Mr***In light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Final Consumer Response /* (4200, 13, 2014/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have provided them a police report and they still refuse to help me saying it isn't enough informationAt this point I believe Walmart is scamming me

Initial Business Response /* (1000, 10, 2014/04/16) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback
and comments
On April 16, 2014, we spoke with Ms***We apologized for the inconvenience and assured her concern regarding her return delivery was forwarded to the appropriate departmentAs a courtesy, we have issued her a refund for her order that will be credited back to her original method of payment within 3-business daysWe advised her to contact us if she had any follow up questions or concernsWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms*** is always welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you *** for taking the time to listen and do the researchYou were very helpful and understanding