Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/12/04) */ [redacted] received a Revdex.com complaint from [redacted] regarding her order for a TVWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] ***' complaint, we reviewed her [redacted] account and order historyOur records indicate [redacted] ***' order was delivered on November 28th 2014, and was given a $refundAs such, [redacted] considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/09/09) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn August 23, 2015, Mr [redacted] placed an order for an XboxLEGO: Jurassic World gameOur records show that Mr [redacted] has returned the game to his local Walmart storeOur returns center received the returned game on August 7, As a one-time courtesy, a refund was processed to the gift cards Mr [redacted] used for the orderPlease note, as we previously advised, Mr***'s Walmart.com account has been closed and any future orders will be canceledMr [redacted] will need to make purchases at his local Walmart store directlyWalmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/05/23) */ We are requesting an extension for complaint XXXXXXXX, filed by Mr [redacted] ***We will continue to work with MrDaleo but need additional time to work toward a resolution of his issue

Initial Business Response / [redacted] (1000, 6, 2015/05/26) */ RE: [redacted] ***/Revdex.com Case Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments On May 14, 2015, we communicated with Mr [redacted] via emailWe offered to price match the price Mr [redacted] originally paid for the same model of the iPad AirMr [redacted] accepted our offer and we will issue a price adjustment after he places a new orderIn light of this, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/09/25) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr [redacted] 's order XXXXXXXXXXXXX was delivered to his selected Ship To Store Walmart location on August 28, and a pick up reminder email was sent out to him on the same dayWe also confirmed two pick up reminder emails were emailed to him on September 5, and September 9, Unfortunately, Mr [redacted] 's order was not picked up on the expiration date September 12, that caused the order to be returned On September 23, we spoke with Mr [redacted] directly and confirmed he no longer needed assistance with his order XXXXXXXXXXXXX, but instead requested assistance with another order that he received damagedMr [redacted] provided us with an order that we confirmed belonged to the Marketplace vendor Wayfair.comOn September 24, 2014, we were able to communicate Mr [redacted] 's issue with the Wayfair support groupThe Wayfair support group advised that they will be contacting Mr [redacted] directly to resolve the issue he has with his Wayfair orderIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ Walmart.com received a Revdex.com complaint from [redacted] regarding the beauty boxWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs [redacted] was charged for the Spring beauty box, but did not receive itWe have escalated this to our beauty box team and they have shipped a replacement Spring beauty box on 5/28/As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/06/24) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the defective Nabi tabletsWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] purchased a Nabi tablet and states it has completely frozenMs [redacted] states that she has been in contact with our warranty team, but has not heard backWe contacted our warranty team and they have advised us that they have been assisting the customer with this claimThe warranty team has issued an Egift Card for the Nabi tabletsAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/05/05) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her cancelled orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs***'s order was cancelled due to incorrect informationWe have cared for Ms [redacted] and a new order has been placed with adjustmentsAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 12, 2014/12/19) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a Fisher-Price Power WheelsWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] ' original order was canceled and he replaced his order with free shippingHis order was delivered on December 8thAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 20, 2015/01/22) */ The resolution to the product I ordered was done, but they did not address the reason I had to file a complaint in the first placeThe fact that is takes up to hours to process a cancelation is ridiculousAlso the [redacted] representative not being able to cancel an order does as well Final Business Response / [redacted] (4000, 23, 2015/01/23) */ Walmart.com received Ms [redacted] 's additional rebuttal arising from her original Revdex.com complaintWe apologize to Ms [redacted] 's that it takes to process a cancelationThis is something Walmart is working onWe have escalated your concerns regarding the [redacted] service associate not able to cancel the orderWe sincerely apologize for the inconvenience this has caused youIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, Sharon Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ Walmart.com received a BBB complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and... comments. After we received Ms. [redacted] 's complaint, we reviewed her Walmart.com account and order history. On November 27, 2015, Ms. [redacted] placed an order for 2 video games for same day pick up at her local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Ms. [redacted] . We have issued an eGift card in the amount of the difference between the item's current price and the Black Friday price. As such, Walmart.com considers this matter closed. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 6, 2015/12/18) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 26, 2015, Ms [redacted] placed an order for a Little Tikes Dunk n Toss Inflatable Bouncer to pick up in her local storeWe have escalated this to the store and they were able to locate Ms***'s itemUS and the store have attempted to reach Ms [redacted] at X-XXX-XXX-XXXX and as well as emailed her, but have not heard backAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/10) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn November 11, 2015, Mr [redacted] placed an order for a $Microsoft Xbox Gift CardWe had a system issue which caused the order to be stuck in processingDue to this issue, the intent to cancel that was placed was also stuckWe have escalated this to our fulfillment team and they have pushed the order to cancelThe refund of $has been credited back to the gift card he usedFor the inconvenience, we have issued him a $Egift cardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/09/26) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] ***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms***' complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms***' was having issues logging into her Savings Catcher accountWe have confirmed that the Savings Catcher web page was running properlyOn September 26, 2014, we spoke with Ms [redacted] directly over the phone and apologized for the inconvenienceIn addition, we assured Ms [redacted] that the website was working properly and advised her to log in to check if she was still having difficultiesMs [redacted] advised that she would try to log in over the weekend and would follow up with us by Wednesday, October 1, if she was still having difficultiesLastly, we have arranged to have the Savings Catcher support group contact Ms [redacted] by phone on Wednesday October 1, In light of this, Walmart.com considers this case closedHowever, Ms [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/10/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) They fixed there web site after complainingThey did call me and apologize for the problems that they were havingThou the savings catcher support never contacted me on Oct.1, even though it is working nowBut, the main thin is its working after all this time

Initial Business Response / [redacted] (1000, 5, 2014/07/21) */ Walmart.com received a BBB complaint from Ms. [redacted] regarding the pending authorization hold for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. ***'s concerns and appreciate the time she has taken to... provide us with her feedback and comments. After we received Ms. ***'s complaint, we reviewed her Walmart.com account and order history. Ms. ***'s order was immovable in our ordering/processing system. I contacted unbeatable sale and requested the order be cancelled on their end. Because Ms. ***'s order did not process, she still had a pending authorization hold while we were working to have the entire order cancelled. On today, July 21, 2014 the order was successfully cancelled in our system, thereby releasing the pending authorization hold. I have attempted to reach Ms. ***, but have been unsuccessful. As such, Walmart.com considers this matter closed. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] J. Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/01/05) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her cancelled order# Shop-Vac gal HP Wet/Dry Vacuum, XXXXXXX of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] 's order was cancelled on December 21, This order did not process correctlyWe have attempted to reach Ms [redacted] via email ( [redacted] @aol.com) and we have not heard backAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart has had my money since December X XXXXThey have yet to send me my product or send me my refundAlso every time they send an email and tell you to reply you get an error msg saying invalid email address Final Consumer Response / [redacted] (3000, 17, 2015/02/25) */ Email this report BackNext (The consumer indicated he/she DID NOT accept the response from the business.) This company is totally lying about calling meNever happenedWhere is the [redacted] service here? They ruined a Christmas gift for me and kept my money for monthsAnd they do nothingSad for such a rich company Final Business Response / [redacted] (4000, 19, 2015/03/11) */ Walmart.com received Ms [redacted] additional rebuttal arising from her original Revdex.com complaintWe have attempted to reach Ms [redacted] by phone (XXX-XXX-XXXX) and email [redacted] @aol.com with no availWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/03/26) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her request to be refunded for shipping fees for her returned items of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe advised Ms [redacted] that on March 16, [redacted] service refunded her $Ms [redacted] has verified that she has received the refund and that her complaint had been resolvedAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/03/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2015/08/19) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the StepCorvette Convertible Toddler Bed with Lights he had not receivedWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr [redacted] and he advised us that his original order was sent back by the store because it appeared to have been used [redacted] Service issued a replacement orderDue to system issues this replacement order was processed shipping to the store instead of Mr***'s homeWe partnered with the Neighborhood Market # [redacted] of [redacted] , [redacted] in order to have Mr [redacted] cared for and contacted as soon as the order arrivedOn today, August 19, 2015, the store delivered the order to Mr***'s home to ensure he had the best resolution possibleAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/08/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am well pleased with the outcome Walmart brought aboutThey went above and beyond to ensure I was made happy with my purchaseThanks Walmart!

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ RE: [redacted] /Revdex.com Casalmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr [redacted] 's orders XXXXXXXXXXXXX and XXXXXXXXXXXXX were canceledTherefore, Mr [redacted] was not charged for his ordersIn addition, we confirmed that the item description for the Straight Talk Card Mr [redacted] ordered states 'Androids, iPhones, and Smartphones are not compatible.' On July 31, 2015, we attempted to call Mr [redacted] at (XXX) XXX-XXXX and reached a message that the number was no longer in serviceWe sent Mr [redacted] an email explaining these details and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is more than welcome to contact us he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response because I do have proof indicating me and my wife's checking account was charged for this item as well as the mobile site where we ordered this from did not state the information they are indicating on the date this item was ordered Final Business Response / [redacted] (4000, 10, 2015/08/07) */ RE: [redacted] /Revdex.com Case Walmart.com received Mr [redacted] 's rebuttal arising from his original Revdex.com complaintWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and commentsWe have confirmed that the order Mr [redacted] referenced in his letter order XXXXXXXXXXXXX was a legitimate order he was billed forPer our returns policy, edelivery phone cards are no refundableHowever, we understand the frustration that Mr [redacted] has been throughThat is why we have issued him a one-time courtesy refund of $back to his original method of paymentOn August 7, 2015, we notified Mr [redacted] via email about these detailsWe advised him to contact us if he still needed assistanceWe have not heard back from himAs such, Walmart.com considers this matter closedHowever, Mr [redacted] is more than welcome to contact us if he still needs assistance Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/07/29) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with an order she placed for two lady bug twin comfortersWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] placed an order for two lady bug twin comforters and received the wrong orderAfter further research we found that the item had the wrong sku number attachedThe issue has been resolvedWe apologized to Ms [redacted] for the inconvenience this caused her, and issued a $eGift CardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Satisfied customer thank you Walmart and the Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/03/10) */ RE: Revdex.com Case # XXXXXXXX Walmart.com received a Revdex.com complaint from Mr [redacted] regarding order XXXXXXXXXXXXXWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we immediately took corrective action to rectify his issueWe forwarded his concerns to our website content group who has corrected the listing for the product he orderedWe spoke with him on March 7, 2014, to inform him that we corrected the listingIn addition, we issued him a $egift card under order XXXXXXX-XXXXXX to compensate him for the inconvenienceWe advised Mr [redacted] to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is always welcome to contact us if he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Final Consumer Response / [redacted] (2000, 7, 2014/03/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do and I don't at the same time, accept their responseIt went on for much longer then it had toIt should have been rezolved after the second time I had to return productBut they kept giving my to some one else to talk to each time I called or emailed themIt's like they give short answer, and don't read the past emails to even understand what was going onYes the gave me a $gift card, which actually just gives me $left after I buy the heads that where supposed to come with it anywaysBecause of this huge inconvenience over something that was so cheap for themI am done shopping at walmart