Walmart.com

Initial Business Response / [redacted] (1000, 14, 2014/12/22) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding the order he placed on December 7thWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyUnfortunately, our records indicate that the items quickly went out of stockPlease note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer availableWe have reached out to Mr [redacted] by email to discuss his feedback and have not heard back to himAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 16, 2014/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received no response from WalMart ,all I want from WalMart is the item I ordered If you sell something,tell the [redacted] its there waiting for them ,then it should be there Final Business Response / [redacted] (4000, 18, 2015/01/01) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintThe item Mr [redacted] ordered is out of stock and he was not chargedWe apologize for the inconvenience this caused himIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 20, 2015/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response for selling something that they did not have to sell, they then have the [redacted] show up at the store to pick up the item they said they hadEmployees just laughed at me and that's not good business by anyone's standards

Initial Business Response / [redacted] (1000, 5, 2014/06/02) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her issue she was having with a refundWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] returned a Delta-48-Piece Nursery Storage Set in January and did not receive her refundOur Billing Department reviewed her account and issued Ms [redacted] her refundWe apologized for the inconvenience this has caused her, and issued her a $eGift CardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/02/12) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his order for Vizio 60"4K Smart TVWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments Walmart.com received Mr [redacted] ' complaint regarding a problem we recently experienced on our website which due to a technical error, resulted in the Vizio 60" 4K Smart TV showing incorrect pricingOnce we became aware of this issue, we immediately removed it from our websiteAs a one time-courtesy we allowed Mr [redacted] to place an order with the incorrect priceWe apologized for the inconvenience he experiencedIn light of these events, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/07/18) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his order he placed on July 3, We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] placed an order for a Shop-Vac Gallon VacuumWhen is order did not arrive, he contacted us and we issued a replacementWe have issued Mr [redacted] a $Egift card for the troubles this caused himWe also sent his replacement order with rush shippingAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for a great resolution

Initial Business Response / [redacted] (1000, 10, 2014/06/16) */ Walmart.com received a Revdex.com complaint from [redacted] regarding an issue he has with a refundWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr [redacted] received a refund for $on a gift card he no longer hasWe issued Mr [redacted] a $eGift Card todayWe apologize for the inconvenience this has caused himAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would still like it noted how many hoops I had to jump through to get the money walmart owes me! This alone is unacceptable!

Initial Business Response / [redacted] (1000, 15, 2014/07/31) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his order he canceledWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] canceled his order and did not receive his refundWe apologized to Mr [redacted] for the inconvenience this has caused him and issued him a full refund of $As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 17, 2014/08/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/10/21) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] ' concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] ' complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr [redacted] ' Walmart.com account has an excessive amount of claims of not receiving his orders at his shipping addressMr [redacted] ' first claim of not receiving his order was made on September 29, for order XXXXXXXXXXXXX that we refundedHis second claim was made on September 30, for order XXXXXXXXXXXXX that we also refundedMr [redacted] ' third claim is regarding order XXXXXXXXXXXXX that is also the order associated with this Revdex.com letterThis order was also delivered to his correct addressMr [redacted] ' latest claim was made on October 8, for order XXXXXXXXXXXXXDue to this information, we are unable to issue Mr [redacted] any further refunds or replacements and advise him to dispute the charge with his credit card providerIn light of this, Walmart.com considers this case closed Again, we thank Mr [redacted] ' for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have confirmed with the Walmart corporate office and the carrier who both said the shipping center has messed upAll I ask is a refund for this order and I will never shop on their site again Final Business Response / [redacted] (4000, 9, 2014/11/13) */ RE: [redacted] /Revdex.com Case Walmart.com received Mr [redacted] ' rebuttal arising from his original Revdex.com complaintOur decision still stands as Mr [redacted] ' Walmart.com account has an excessive amount of claims of not receiving his orders at his shipping addressAs we mentioned in our previous response, Mr [redacted] ' first claim of not receiving his order was made on September 29, for order XXXXXXXXXXXXX that we refundedHis second claim was made on September 30, for order XXXXXXXXXXXXX that we also refundedMr [redacted] ' third claim is regarding order XXXXXXXXXXXXX that is also the order associated with his original Revdex.com letterThis order was also delivered to his correct addressMr [redacted] ' latest claim was made on October 8, for order XXXXXXXXXXXXXDue to this information, we are unable to issue Mr [redacted] any further refunds or replacements and advise him to dispute the charge with his credit card providerIn light of this, Walmart.com considers this case closed Again, we thank Mr [redacted] ' for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, Bryan M Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/02/27) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Mr [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed that her order was cancelled on the same day it was placed as it was no longer in stockWhen an order is placed for Pick Up Today, an associate at the store will gather the items they've requested onlineIf the store does not have the item in inventory, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere elseWe do this to try to get the [redacted] their order as quickly as possibleDuring this process, the [redacted] will get an email asking them to choose to get their order Ship To Store at the same store within 3-days, get their order today at a nearby store within miles, or cancel their orderIf the [redacted] doesn't make a choice within hours, the system defaults to store pick up at a nearby storeThe [redacted] has the option to visit the local Walmart store to remorse the order or wait days from the day the order was delivered for the order to expire and to receive a refund Unfortunately, the item Ms [redacted] ordered became out of stock and reshopped under the new order XXXXXXXXXXXXXA confirmation email was sent out to Ms [redacted] on February 12, confirming delivery of her new orderThe new order was delivered to a local Walmart store on February 17, We also confirmed that Ms [redacted] contacted our [redacted] care department who assisted her with a remorse on February 24, On February 26, 2015, we spoke with Ms [redacted] at (XXX) XXX-XXXXWe apologized for the inconvenience and explained the reshop process when Pick Up Today orders are canceledWe also assured Ms [redacted] that her concerns regarding the lack of information the store provided her were heardDuring our conversation, we confirmed Ms [redacted] no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is more than welcome to contact us if he has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) AS far as I am concerned the matter with Walmart is closedI do not accept their response because as I explained to them, their store representatives do not seem to follow their corporate policies and this is a problemWalmart claims to have sent me an email on Febstating that the time I ordered was being sent to a local store in my area and that I had days to respond to thisI never received an email from them stating thisThe fact that they held my money for two weeks when I clearly never picked up the item I had ordered, is unconscionableHow do you charge someone for something they never got? I remain firm in my statement to them that I will never shop in Walmart againThey are a company that I absolutely do no trust Final Business Response / [redacted] (4000, 9, 2015/03/06) */ RE: [redacted] /Revdex.com Case Walmart.com received Ms [redacted] 's rebuttal arising from her original Revdex.com complaintWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and commentsWe have confirmed that our system generated an email that was sent to Ms [redacted] 's email [redacted] @mac.com at 7:37:PST on February 12, On March 6, 2015, we attempted to call Ms [redacted] at (XXX) XXX-XXXX, and left her a messageWe also sent Ms [redacted] an email explaining these details and advised her to contact us if she still needs assistanceWe have not heard back from herIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 11, 2015/03/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart never contacted me on Feb.12thThat is the date I went to their Uniondale store to pick up the blender I ordered and was told it was not in stock, therefore they were cancelling my order and issuing me a credit I did speak with a representative from Walmart at the XXX-XXXX numberThere was no message left as I answered the callThe fact that the store sales reps do not know Walmart corporation's policies is poor business practiceI got one story from the store and another from the corporate officeWalmart held onto my money for two weeks for an item I never received That's the bottom lineThey are now telling half truths to cover their mistakes

Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms [redacted] was not satisfied with the refund policy provided by her product warrantyOn June 24, 2015, we notified Newcorp about Ms [redacted] ' concerns and arranged for them to contact herOn June 25, 2015, we confirmed with Newcorp that they spoke with Ms [redacted] and issued her a courtesy reimbursement via ecard for her defective iPadOn June 26, 2015, we followed up with Ms [redacted] at (XXX) XXX-XXXX and confirmed she no longer needed assistanceIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/11/30) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr [redacted] 's order was cancelled on the same day it was placed as it was no longer in stockPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We understand the frustration and inconvenience this has caused Mr [redacted] That is why we have emailed him a $egift card under order XXXXXXX-XXXXXX, which is the difference between the sale price and our current price online for the TV he orderedMr [redacted] can either apply the egift card towards the same TV or another TV online or at his local Walmart storeOn November 29, 2014, we sent Mr [redacted] an email explaining these details and advised him to contact us if he has any follow up questions or concernsIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is more than welcome to contact us he has any follow up questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/12/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) their resolution was very fairThank you

Initial Business Response / [redacted] (1000, 10, 2015/12/27) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his lost/stolen Visa Gift Card of order# XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr [redacted] and we have refunded him for the lost orderHe has placed a new order for another Visa Gift Card and we have adjusted his order a total of $due to the delays and inconvenienceMr [redacted] has advised us that he received the order on December 22, As such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/12/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Issue is resolved but should NOT have taken over telephone calls and many emails, including emailing the President & CEO of Walmart [redacted] and posting a blog post of my terrible experience on [redacted] Many other customers have had similar complaints about not receiving their Visa Gift Cards from Walmart just "Google" it and search the database on PissedConsumer.com, they have a theft problem where the Visa Gift Cards are being shipped out from

Initial Business Response / [redacted] (1000, 6, 2014/12/03) */ RE: [redacted] /Revdex.com Case [redacted] received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] complaint, we reviewed her [redacted] account and order historyWe have confirmed [redacted] order was canceled by the distributorWe issued [redacted] a courtesy $egift card under order [redacted] to help her with her next purchaseOn December 3, 2014, we attempted to call [redacted] at [redacted] , but she was not availableWe left her a message and sent her an email explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, [redacted] considers this case closedHowever, [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/12/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted via email by [redacted] from [redacted] He did not touch on the fact that I was lied to on my first call as to why my order was cancelledI have responded to his email he sent meI have accepted his $gift cardAlthough, it does not correct the real issueI feel it is only a small pacifierI suggest the representatives involved be trained on how to handle a situation like this in the futureLying to a customer is never acceptable

Initial Business Response / [redacted] (1000, 10, 2015/09/28) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her refundWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] ordered a Gold's Gym Treadmill to be delivered to her local Walmart storeOur records indicate that the item was lost in transit and a refund was initiated for her orderDue to a system error, the refund failed to process and was issued manually on September 10, We have spoken with Ms [redacted] and confirmed that she has been fully refunded for her orderAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] T Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I confirm the issue is resolved

Initial Business Response / [redacted] (1000, 5, 2014/03/17) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her order she placed for an RCA 7" TabletWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyMs [redacted] 's tablet was not working properlyShe contacted the warranty company and they were unable to help herWe contacted Ms [redacted] 's local Walmart store, and she was able to exchange her tabletAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/03/20) */ RE: [redacted] / Revdex.com Case: # XXXXXXXX Walmart.com received a Revdex.com complaint from Mr [redacted] We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his account recordsUnfortunately, due to a fulfillment error, his order was not scanned and confirmed as a returnHowever, we have confirmed that the error was corrected by our fulfillment team and a refund was processed back to Mr [redacted] 's account on March 9, We attempted to call Mr [redacted] at (XXX) XXX-XXXX on March 20, 2014, and left him a messageWe wanted to apologize for the inconvenience he experienced and assure his concerns have been forwarded to the appropriate departmentIn addition, we sent him a $egift card under order XXXXXXX-XXXXXX to compensate him for the inconvenienceWe sent him an email under incident XXXXXX-XXXXXX with this information and advised him to contact us if he still needed assistanceWe have not heard back from himAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 12, 2014/03/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) thanks!

Initial Business Response / [redacted] (1000, 5, 2014/11/17) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn November 17, 2014, we spoke with Ms [redacted] directly at (XXX) XXX-XXXXWe apologized for the inconvenience and informed her of our arrangement to issue her a courtesy refund for her missing itemsMs [redacted] accepted our offer and no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, Ms [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/09/05) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with an order he placed for a Fisher Price Power WheelsWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr***'s received an email that his order was damaged in transit and he would receive a full refund for the orderWe apologized for the inconvenience this has caused himMr [redacted] placed a new order and we credited him $and issued him a $eGift CardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reordered item cannot be located in the fulfillment center and the item is now showing out of stockAccording to [redacted] , she is still researching as to where the item is and how to ship it to me Final Business Response / [redacted] (4000, 14, 2014/09/10) */ Walmart.com received Mr [redacted] ***'s additional rebuttal arising from her original Revdex.com complaintMr [redacted] received his itemHe advised us that it arrived dented and with scratches, but will keep the itemWe have issued Mr [redacted] a $eGift Card and issued him a full refund for his orderWe apologize for the inconvenience this has caused himIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 16, 2014/09/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/12/26) */ RE: [redacted] ***/Revdex.com Case [redacted] received a Revdex.com complaint from [redacted] ***We thank you for the opportunity to address [redacted] ***'s concerns and appreciate the time she has taken to provide us with her feedback and comments On December 20, 2014, we issued [redacted] a courtesy refund of $back into her original method paymentOn this day, we sent [redacted] an email explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, [redacted] considers this case closedHowever, [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/01/06) */ I appreciate the response and refund from WalmartThanks you for your help in the matter [redacted] ***

Final Consumer Response / [redacted] (2000, 16, 2015/03/12) */ Dear Revdex.com: Walmart has settled complaint by sending me a new Chair Thank you for your help in this matter *** [redacted] #XXXXXXXX

Initial Business Response / [redacted] (1000, 10, 2014/07/31) */ We are requesting an extension for complaint XXXXXXXX, filed by Mr [redacted] We will continue to work with Mr [redacted] but need additional time to work toward a resolution of his issue