Walmart.com

Initial Business Response /* (1000, 10, 2015/10/26) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding unauthorized charges on his accountWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWalmart.com has not been impacted by a security breach and customers are responsible for keeping their account login information safeWhile we generally do not issue refunds for gift card orders, as a one-time courtesy, we will be sending Mr*** a gift card to cover the $amount that was usedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/01/11) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her account records and purchase historyDue to a system error, Ms***'s order was not completedOn December 31, 2014, we sent Ms*** an email explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/23) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his orders being cancelledWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that he placed multiple orders on Walmart.com, which were cancelled because they did not pass *** security checksMr***'s account has been reviewed and the appropriate adjustments have been made in order to allow him to place successful ordersTo help minimize problems in the future, we recommend placing orders from the same Walmart.com account and deviceAt this time, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/22) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his Pick up Today orderWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe sincerely apologize for the inconvenience Mr*** had with this orderA full refund in the amount of $has been refunded to his original payment methodWe also issued Mr*** a $eGift Card for his troublesAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***I am rejecting this response because:
I did not received what was stated as the desired resolution on the first order - a full refund
I did not received what was stated as the desired resolution on the second order - a full refund
What I experienced after filing a claim is more disturbance, wastage of time with Walmat's associates calling to my personal phone number (which I never consented to)They called and ask really weird questions - about EVERYTHING on their orders (the orders that had been processed with Walmart's electronic system) - everything including the item's name, size, color etcSo, you made an order with Walmart, game your credit card info, payment withdrawnand now they do not have any information about that transaction (!!!) They need to ask YOU everything about that transactionMoreover, for the second order there was a return processed by phone already (with another freaky Walmart's associate) and a shipping label was sent to me and the shipment was started by FedexAnd Walmart still have not a dime of information about what's going on - they need to ask you, the customer, about that! How we happened to trust such a wierd information system as Walmart's with all out credit cards, personal information etc?!
I go ahead and proceed filling the claim on Walmart with other consumer protection organizations and with the Attorney General office. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/07/30) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the Sandhill 7-Piece Outdoor Sofa Sectional SetWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** purchased the Sandhill 7-Piece Outdoor Sofa Sectional Set which showed expected delivery of July 11, 2014, but Ms*** did not receive it until July 17, We contacted the carrier to get more information regarding this deliveryThe carrier, *** has advised that the delivery did arrive to the destination for delivery on July 15, 2014, but a call to schedule the delivery was not madeWe contacted Ms*** and she advised that she has done work on her end to ensure the items got delivered to herWe have escalated this issue to the appropriate level to review and addressFor the inconvenience, we issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/27) */
RE: *** *** /Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After further reviewing this matter with our Billing group, we have confirmed his gift card could not be refunded since it was already redeemedPer our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com accountCustomers are solely responsible for keeping the password *** their Walmart.com account safe and for any activity conducted under their accountHowever, as a one-time courtesy, we have arranged to issue him a one-time courtesy $Walmart egift card in place of a refundOn August 25, 2014, we spoke with Mr*** via phone at (XXX) XXX-XXXXHe requested that we communicate with him through emailWe sent Mr*** an email with the above details and advised him to reply back if he accepted our offerUnfortunately, we have not heard back from himIn light of this, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I got a phone call from walmart about this issueBut they didn't give me an solutionAnd I didn't received any email from walmart for resolving this issue
Final Business Response /* (4000, 9, 2014/09/16) */
RE: *** *** /Revdex.com Case
Walmart.com received Mr*** ***'s rebuttal arising from his original Revdex.com complaintAfter receiving Mr***'s rebuttal, we contacted him on September 15, We notified Mr*** of the emails we sent to his email address ***@gmail.com that he used to create his Walmart.com account on August 25, 2014, and August 27, 2014, under incident # XXXXXX-XXXXXXIn addition, Mr*** accepted our offer to send him a one-time courtesy $egift in place of a refund that we processed under order #XXXXXXX-XXXXXXIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 15, 2015/02/06) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his cancellation and refund request for Pick Up Today order#XXXXXXXXXXXXX for the Holiday Time Pre-Lit 6.5' Windham Christmas Tree, Green, Clear LightsWe thank you
for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyOn December 28, Mr***' order was expired (refunded)Mr*** contacted us and advised that he has received his $refundAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/13) */
RE: *** *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe confirmed that Ms*** placed a marketplace order from Discount RampsThe marketplace retailer information is listed on the product page just below the product priceOn May 12, 2015, we communicated with Ms***We apologized for the inconvenience she experienced and notified her about these detailsWe offered to issue Ms*** a courtesy $egift card to compensate her for the $return fee she paid Discount RampsMs*** did not accept the egift card offer and requested that we issue her a $refund creditWe provided Ms*** a courtesy $refund credit back to her Walmart credit card and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the company's response
Thank you all for your prompt attention to this matter
Please consider the issue resolved

Initial Business Response /* (1000, 10, 2015/12/28) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWhen an order is placed, an authorization hold for the amount of the order is held on the form of payment usedOnce an order cancels, the authorization hold will fall off the card generally within 7-days, depending on Ms***' bank policiesWe tried to contact Ms*** via email at ***@yahoo.com, but have not heard back from herAs such, Walmart.com considers this matter closed, but we encourage Ms*** to contact us if she needs further assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/30) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms***'s order was cancelled on the same day it was placed as it was no longer in stockPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We understand the frustration and inconvenience Ms*** has experiencedThat is why we have issued Ms*** a $egift card under order XXXXXXX-XXXXXX to compensate her for one order, which is the difference between the sale price and our current price online for the TV she orderedMs*** can either apply the egift card towards the same TV or another TV online or at her local Walmart storeOn November 29, 2014, we sent Ms*** an email explaining these details and advised her to contact us if she has any follow up questions or concernsIn light of this, Walmart.com considers this matter closedHowever, Ms*** is more than welcome to contact us she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Considering that Walmart is able to provide me with the funds to purchase the TV at the higher cost, that won't be any added expense for meThat's Fine!

Initial Business Response /* (1000, 5, 2014/08/06) */
Walmart.com received a Revdex.com complaint from *** *** regarding his issue with an order he is trying to placeWe thank you for the opportunity to address Mr*** concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur billing team has reviewed Mr***'s ordersHis orders were canceled by his credit card providerMr*** should contact his credit card provider for more informationAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have always contacted my credit card company and used different credit cards to verify that it is not my bankEvery card I purchased on the credit card company said it went through then minutes later they would say walmart canceled it on their endWalmart will not give me a straight answer and keeps saying it is my bank when it is not when I used different banks
Final Business Response /* (4000, 15, 2014/08/29) */
Walmart.com received Mr***'s additional rebuttal arising from his original Revdex.com complaintAfter further review from our billing team our decision remains the sameWalmart.com considers this matter closed at this time
Sincerely,
***
Walmart.com
Final Consumer Response /* (4200, 17, 2014/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart never tried to help or assist with anythingIve never purchased from walmart online and now ill never buyfrom them ever

Initial Business Response /* (1000, 10, 2015/02/17) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that Mr***'s orders were cancelled on the same day they were placed as they were out of stockThe sale promotion for the turkey fryer Mr*** ordered was in high demand and fulfilled on a first come first serve basisUnfortunately, due to this, the turkey fryer was out of stock after Mr*** placed his ordersHowever, we understand the frustration and inconvenience this has caused Mr***That is why we have emailed him a $egift card under order XXXXXXX-XXXXXX, which is the difference between the sale price and our current price online for the turkey fryerMr*** can either apply the egift card towards the same turkey fryer or a different one online or at his local Walmart storeOn February 16, 2015, we attempted to call Mr*** at (XXX) XXX-XXXX and left him a messageWe sent Mr*** an email explaining these details and advised him to contact us if he still needs assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is more than welcome to contact us he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I think was a fair offer on the behalf of the business to give me gift card for the cost of what the fryer was, I really didn't think I would get any response to the complaint but Walmart came through and for that I say thank you for making it right

Initial Business Response /* (1000, 10, 2014/08/07) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms***We thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***' complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms*** was unable to receive assistance from the replacement plan as the defective part for her camera was only available through the manufacturer Security Man IncUnfortunately, Ms*** was having difficulties receiving assistance from the manufacturer directlyOn August 7, 2014, we spoke with Ms*** directlyWe apologized for the inconvenience and issued her a courtesy refund for her camera and warranty planWe advised her to call us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/24) */
Walmart.com received a Revdex.com complaint from Ms*** ** regarding the status of her order#XXXXXXXXXXXXX and refund requestWe thank you for the opportunity to address Ms*** concerns and appreciate the time she has taken to provide
us with her feedback and comments
After we received Ms*** complaint, we reviewed her Walmart.com account and order historyMs*** order did not process correctly in our system and did not process to her local store of *** ** for processing and fulfillmentWe have contacted Ms** and have issued a refund of $back to her original payment methodAs such, Walmart.com considers this matter closed
Again, we thank Ms** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund is back to my original payment method

Initial Business Response /* (1000, 11, 2015/01/29) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding his request to be compensated due to the delayed delivery of the HP Ash Silver 17.3" Pavilion 17-f019wm Laptop PC with AMD Quad-Core AXX-XXXXM Processor, 8GB Memory,
1TB Hard Drive and Windows of orde#XXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** states that he had to go to his local FedEx Terminal in order to pick up his order aboveFor the inconvenience and delay, we have issued Mr*** $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.co
Initial Consumer Rebuttal /* (2000, 13, 2015/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/09/18) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a price issue she had when trying to place an order for an iPadWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she
has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** advised as that when he added the white iPad to the cart the price went up $She contacted *** Service and they were not able to help herWe apologized to Ms*** for the inconvenience this caused her and have issued her a $eGift Card for her troubleAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
With the $gift card I was able to purchase an ipad not the ipad 4th generation with retiina display 32gb as the price has since gone up more but I purchased the ipad 4th generation with retina display 16gb for lessI am very satisfied

Initial Business Response /* (1000, 15, 2015/11/17) */
Walmart.com received a Revdex.com complaint from Ms*** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOur records show that Ms*** placed an order on October 27, for a $Visa Gift CardUnfortunately, due to an error in fulfillment, the gift card was inactive when it was delivered to Ms***The card was activated on November 4, We have spoken with Ms*** and confirmed that her card is active and ready for useWe apologized for the delay and issued a $eGift Card for her inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms***'s for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** T
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/02/23) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her damaged/defective RCA 10.1" Tablet 16GB Quad Core of order#XXXXXXXXXXXXX and XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and
appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have attempted to reach Ms*** and we have not heard backIn order to provide the best resolution possible, we will need to speak with Ms***Ms*** can contact us for immediate resolutionAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/18) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his order he placed for an Acoustic Guitar for Dummies Bundle: Kona Acoustic Guitar, Accessories, Instruction Book and CDWe thank you for the opportunity to address
Mr***' concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyMs***' would like us to match the Black Friday price, as he order was canceled due to the item running out of stockUnfortunately, we cannot match that priceAs a one-time courtesy, we have issued a $eGift Card for the inconvenienceWe have attempted to reach Mr***' at the number we have on file and we are unable to leave a messageIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com