Walmart.com

Initial Business Response /* (1000, 10, 2015/01/11) */
Dear Dispute Resolution Specialist,
This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for the marketplace retailer Tiger DirectPlease be informed that this
concern has been forwarded to their attention and they will respond directly to your agency with a responseWe would like to request an extension for complaint XXXXXXXX, to give the Tiger Direct escalation team additional time to work toward a resolution of her issue
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/01/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My invoice was with Walmart, I believe that both parties are or must be responsible for their actionsWalmart also was the one that delved into my bank accountso how can they say this is entirely a Tiger Direct issueTiger Direct may be their marketplace retailer, but at this time, I can not say that Walmart is not at fault, as I stated my invoice is for Walmart and I still see adds from Walmart.com for this product, but not at the price they offered me.If Tiger Direct is indeed involved in this action, then I suggest that the two companies come to a decision together, I can not say yes to this action that was offered, as that would be me stating that Walmart was not involved in this issue.The only way I would say yes to this is if both parties involved resolved this together or at least both look into this as a two party offer that was made between the selling of the items seeing as there are two different companies that work together.I can not just say, ok Walmart,you are not at fault at this time
Final Business Response /* (4000, 14, 2015/01/27) */
RE: *** ***/Revdex.com Case
Walmart.com received Ms*** ***'s rebuttal arising from her original Revdex.com complaintWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received ***'s complaint, we reviewed her Walmart.com account and order historyEarlier last month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand the frustration this has caused Ms***That is why we have arranged to price match one set of the Dixie Wise Size Ounce Platic PETE Cups, countOn January 26, 2015, we sent Ms*** an email explaining these details and advised her to contact us so we can move forward with this arrangementWe will complete this arrangement once Ms*** contacts us and confirms she accepts our offerIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she still needs assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Final Consumer Response /* (4200, 16, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this offer, because in lite of what they may do or not do in their policies or rights, I believe that I am due all packs of the 500ctcups that I ordered and paid for, it was after the fact of my order and payment that Walmart changed the price due to their error.If I were to buy another product, would they cancel it after I had already paid for it, no they would not, I hope, you can not pay for something and not get your product, so no I do not accept this offer, I will however ,accept packs of count of the Dixie cups and in return of that, drop the dollars I wanted from them for going into my bank account without my permission, I will take dollars plus the cups that I ordered.Walmart did indeed email me, but I will not reply to them, my response will be carried out through Revdex.com.I tried to work with Walmart before going through the Revdex.com and no one wanted to talk to me

Initial Business *esponse /* (1000, 5, 2014/12/15) */
*** received a Revdex.com complaint from *** *** regarding her order for with Christmas CentralWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received *** ***'s complaint, we reviewed her *** account and order history*** *** purchased this order through a third party marketplace, Christmas CentralWe apologize for the inconvenience this has caused youChristmas Central advised a full refund in the amount of $has been refunded to the original payment methodIn light of these events, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer *ebuttal /* (2000, 7, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While the refund has not yet posted to my bank account, I do accept this as a reasonable conclusionI hope they reconsider using this 3rd party from fulfilling there future orders and do hope the many other customers that provided negative reviews are also contactedThis still leaves a bad taste in my mouth especially since they are the ones being represented in the forefrontNow I have a Christmas tree with no decoration but the ballls I ordered from *** which arrived by the date they were neededI do appreciate the refund but this should never happen especially during the holidays!
*** *** * ***

Initial Business Response /* (1000, 5, 2014/08/05) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order he wanted to return as the item was not working properlyWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has
taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** was issued a refund of $on August 3rdIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never issued a refund, and I don't understand what is going on with this situationI did however receive an email from Walmart titled 'Return Canceled for Order XXXXXXX-XXXXXX' and it was talking about some agreement that I didn't approve ofI have no clue what Walmart is talking aboutI have dealt with Amazon when having to return things and all I do is click return and within buttons they ask me to print a label and go to a UPS Store to drop it offI don't know why this process to rid myself of these poor quality fans is so difficultHowever, I was never issued a refund, nor been able to return the productsThis is still an issue that needs to be rectifiedThank you
Final Business Response /* (4000, 9, 2014/08/20) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintWe issued Mr*** a full refund of $back to his original payment method on August 20, He should see this refund within five to seven business daysIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/12) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that her order was damaged while in transit with the carrierUnfortunately, Ms*** never received the email notification update that is normally generated when an order is damaged in transit and a new order is placedHowever, we have forwarded her concerns regarding the notification that was not sent and the experience she received from our customer care department to the appropriate management groups to be reviewedIn addition, we have issued her a $refund back to her original method of payment to compensate her for the inconvenienceOn August 12, we attempted to call Ms*** at the numbers she listed on her Revdex.com letter, but we were unable to reach herWe sent her an email explaining these details and advised her to contact us if she had any follow up questions or concernsAt this time, we have not heard back from herIn light of this, Walmart.com considers this case closedHowever, we will continue to work with her if she still needs assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am accepting hesitantly to except this resolution as I still do not trust that customer service at Walmart.com will improve, however, that being said, I feel that after speak with *** yesterday afternoon that for once my concerns were actually heardHe seemed to actually listen to what I was saying and not be trying to fit what I was saying into a predetermined responseHe also seemed to care about what I was sayingI don't think just one complaint will fix everything with their customer service, however, hopefully it can make some leaps forward in improvementI have also worked in retail so I understand the difficulty of providing good customer service, however, I also understand the importance and with good employees it can be doneConstant supervision of GOOD supervisors and managers is needed with calls and e-mails constantly being reviewed and problems dealt withThey also need to stop being afraid to pithe phone and speak with the customerCustomers should be contacted to be able to discuss how they want things handled when an order is damaged in transitThis is bound to happen, and did not upset me that it didWe are all human and accidents do happen, however, had somebody just called and spoke with me everything else could have been avoidedDon't forget to take care of your customersOnce you forget this important point, the business has obviously gotten to bigLess profit for the company to insure good customer service will ultimately lead to greater profit for the company and happy customersThis is a win/win solution for allA company's customer service team is one of their biggest assets when it comes to customersThis includes sales rep., cashier, customer service representatives and othersPlease learn from this and make steps to keep moving forward to become a better company
***, thank you very much for actually listening to me and finally letting my voice be heardSpeaking to you did not make me cry tears of frustration due not being heard like my previous experiences hadThank you for the credit for everything I have went throughYou were the best person I have dealt with so far and I really appreciated speaking with you and your helpPlease make sure this complaint is actually heard by those that need to hear it and that hose people deal with the issuesThank you again

Initial Business Response /* (1000, 5, 2014/06/11) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr***, but need additional time to work toward a resolution of his issue
Initial Consumer Rebuttal /*
(2000, 10, 2014/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have contacted me and told me they will be providing me with a refund

Initial Business Response /* (1000, 10, 2015/09/25) */
Walmart.com received a Revdex.com complaint from Mr*** regarding unauthorized charges on his accountWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback
and comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyWe're sorry to hear that his Walmart.com account was compromisedHowever, Walmart.com was not impacted by a security breachUnfortunately, we not be able to refund Mr*** for his Sam's Club gift cards that were usedHowever, as a one-time courtesy, we provided a refund for the $credit he had accrued on Saving's CatcherIf Mr*** wishes to pursue this matter further, we recommended that he file a police report with his local police departmentWalmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While this wasn't fully resolved, I am pleased with the outcomeThank you

Initial Business Response /* (1000, 10, 2014/05/23) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his photo orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr*** placed a photo order to have it picked up at this local storeHe received an email stating his photo order was ready, but when he arrived it was notWe have escalated to the vendor and they confirmed that the photos were printed on May 7th, The store could have misplaced the orderWhen we contacted the store regarding this order, they were not able to pull up the information on it because the local store only saves orders for days after it's printedWe contacted Mr*** informing him of this information and issued a $Egift Card to reorder the missing printsAs such, Walmart considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/05/27) */
Walmart.com received a Revdex.com complaint from *** *** regarding her orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments
After we
received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have verified with our Billing team that Ms*** was not billed for her ordersWe apologize for the inconvenience this caused Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/06/11) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding the defective Banzai Double Cannon Blast Inflatable Water SlideWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken
to provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyMs*** purchased a Banzai Double Cannon Blast Inflatable Water SlideMs*** states that the slide will no longer hold the air when she tries to inflate itMs*** purchased a warranty plan with this item, so we have contacted our warranty teamThe warranty team has advised us that they have been assisting the *** with this claimThey have informed us that Ms*** was issued a check and mailed it out on June 10, in amount of $As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 8, 2015/09/23) */
Walmart.com received a Revdex.com complaint from Mr*** regarding an order he placed for a wireless routerWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After Walmart.com received Mr***'s complaint, we reviewed his account and order historyOur records indicate he placed an order on September 16, for pickup at his local Walmart storeFor items available for pickup today, we will email or text the *** when the order is ready (usually hours after order confirmation, or the next day if the order is confirmed after 6:p.mlocal time)Mr***'s order was fulfilled on 9/and picked up on 9/We attempted to contact Mr*** via phone and email to confirm that he has received the item and is satisfiedHe responded via email advising us that the matter had been resolvedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** A***
Walmart.com
Initial Consumer Rebuttal /* (2000, 10, 2015/09/24) */

Initial Business Response /* (1000, 10, 2014/12/23) */
*** received a Revdex.com complaint from *** *** *** regarding his cancelled orders for the 2- Straight Talk Moto E XT830C Prepaid Android Smartphones of order#*** and ***We thank you for the opportunity to
address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received *** ***'s complaint, we reviewed his *** account and order historyWe have contacted *** *** and advised him of the phone/phone kit policy, and that he can only purchase phones/phone kits per yearI also advised that when he placed the second order within hours after the first order the order was cancelled for security purposes for his protectionWe have allowed *** *** to place a new order and we have honored the sales price of $As such, *** considers this matter closed
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart did replace the first order I had placed and honored the sale priceI still can not find anything on the website that says there's a limit or suchWalmart should fix their website to make these policies visible to the consumer and their software to automatically handle what they perceive as policy violationsI used the same Walmart account, login, credit card info, address and everything else associated with the first order when I placed the second oneIf Walmart had cancelled only the second order I would have been fine with that as I was not aware of any limitationsI felt like Walmart was dictating to me when both orders were cancelledMy advice for Walmart would be to make their webpage interface more consumer friendly
Working with the resolution specialist from Walmart was a very nice experience

Initial Business Response /* (1000, 5, 2014/05/16) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her Asus Transformer 10.1" Tablet with 64GB Memory - Grey TF700T of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***' concerns and
appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyResearch shows the Asus Transformer 10.1" Tablet was purchased on August 6, Because the item is outside of our returns policy, our warranty service, Asurion assisted Ms***On April 28, Ms*** was advised that parts were no longer available in order to repair her item, replacement options were providedBecause the Ms*** did not want a replacement a reimbursement was initiatedMs*** refused the reimbursement and requested her broken tablet be shipped back, and cancellation of the reimbursementOn April 30, the tablet was located and the return process was initiatedOn May 13, Asurion spoke with Ms*** and she confirmed the tablet had been receivedMs***' reimbursement has also been successfully cancelledAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** **
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still am not satisfied with the matter, yes I received my tablet back however I feel that since THEY KNEW the parts were not available they should've told me that before I sent itI feel that I should at least get my money back for the extended warrantyI feel this would be sufficient because its not like its worth anything because I can't send my tablet back for any repairs for the fact they can't get the partsIm not asking for a complete reimbursing all I want is my money back for the extended warranty for the tabletThank you
Final Business Response /* (4000, 10, 2014/05/28) */
Walmart.com received Ms*** ***' additional rebuttal arising from her original Revdex.com complaintMs*** requested to be refundedWe have issued Ms*** her refund as requested in order to resolve the matterWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
*** **
Walmart.com

Initial Business Response /* (1000, 10, 2016/02/08) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn December 4, 2015, Ms*** placed an order a 24" Roadmaster Granite Peak Girls' Bike for same day pick up at her local storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenience this caused Ms***We have escalated this over to the store and they have advised they were having system issues for the last 30-days which caused refunds to be delayedAdditionally, we have escalated all coaching opportunities to the appropriate team to review and addressFor the inconvenience, issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 7, 2015/04/13) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent gift card orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn April 1, 2015, Ms*** placed an order for a $Walmart Egift CardDue to a recent gift card issue, the order was stuck in processing and therefore was not sentOur engineers are currently cancelling and refunding all affected ordersMs***'s order has been cancelled and the refund of $has been refunded back to her original form of paymentFor the inconvenience, I have issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Walmart*** received a Revdex.com complaint from *** *** in regards to her recent orderWe thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart*** received *** ***'s complaint,
we reviewed her account and order history*** *** placed an order for tires on October 31, The order was delayed and was not delivered to the store by the estimated delivery date*** *** attempted to cancel the orderHowever, since the tires had already shipped, the cancellation attempt was not successfulA refund was issued for the order on March 20, For the inconvenience and delay, we sent *** *** a $eGift cardAs such, Walmart*** considers this matter closed.Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at 855-559-between the hours of 8am - 5pm, Pacific TimeSincerely, ***Walmart***

Initial Business Response /* (1000, 10, 2015/02/16) */
Walmart.com received a Revdex.com complaint from *** *** regarding her grocery orderWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments
After we
received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe apologize for the troubles Ms*** experiencedWe have issued her a $eVoucher, her next order will be shipped for free, and the entire order was refunded in fullIn light of these events, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not even half of my order was actually refundedThis matter will be closed when my account is refunded the $remaining
Final Business Response /* (4000, 14, 2015/03/04) */
Walmart.com received Ms*** ***'s additional rebuttal arising from her original Revdex.com complaintOur records indicate we have issued the additional refund to Ms*** todayIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her cancelled order#XXXXXXXXXXXXX for the VIZIO E65x-C65" Class 1080p 120Hz Full-Array LED Smart HDTVWe thank you for the opportunity to address Ms***'s concerns
and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have made several attempts to reach Ms*** and we have not heard backIn order to provide the best resolution possible we will need to speak with Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 11, 2014/06/20) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his damaged/defective TRIO Stealth G10.1" Tablet Dual Core with 16GB Memory of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr***'s concerns and
appreciate the time he has taken to provide us with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyBecause Mr*** is requesting immediate resolution, we have processed a full refund for the above orderFor final resolution we have also issued Mr*** a $eGift Card for all the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/30) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr*** placed an order for Grand Theft Auto and Madden NFL for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the items were out of stock and the order had to be canceledWe do apologize for the inconvenience this causedWe contacted Mr*** and arranged with him to place a new order and honored the Black Friday priceAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2016/01/28) */
Walmart.com received a Revdex.com complaint from Ms*** in regards to her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyDue to an error, the item Ms*** purchased was set up incorrectly on the siteWe have addressed the error and the site has been updatedWe advised Ms*** that we will not be able to honor the price difference for all of the items she had purchased but did offer a $eGift card for the inconvenience, which Ms*** declinedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 10, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Revdex.com Staff,
I thank you for your assistance in regard to my issues with Walmart.Com advertising practicesNO, I do not accept their response but I am not going to request you to assist further as it is obvious to me Walmart.Com will continue on with their deceptive business practicesJust look at the number of complaints this company has received and I am sure receives more daily*** ***