Walmart.com

Initial Business Response /* (1000, 10, 2016/01/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 2, 2015, Ms. [redacted] placed an order for a Marcy Recumbent Exercise Bike. The exercise bike did not meet Ms. [redacted]'s expectations and she requested to return it. However due to the size of item and because it was now assembled, Ms. [redacted] had no way to return the bike. We contacted Ms. [redacted] apologized for any inconvenience that this had caused and arranged to have the bike picked up. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On September 1, 2015 we authorized Ms. [redacted]' credit card in the amount of $144.18. When the store was not able to fulfill the 2- Cars 2 Sheet Set ($21.62 each) $43.24, it was cancelled. The remaining items of this order totaled $100.94. We billed Ms. [redacted] $100.94 on September 9, 2015. We do not bill unless an item has been fulfilled, because the 2 items were not fulfilled and cancelled, there is no refund due. We have attempted to reach Ms. [redacted] and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per my bank you took my money, I have intiated a fraud complaint with chase on sept 9th you took the money out of my account, not once have you contacted. At this point I feel legal proceedings need to happen maybe even news media brought in because I can imagine how many other people walmart has ripped off in the same capacity...issue my refund as my bank records show you stole my money for products not received
Final Business Response /* (4000, 14, 2015/09/22) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. On September 18, 2015 we refunded Ms. [redacted] $100.94 on her original method of payment on file. This refund should post within the next 3-5 business days. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

This morning, I just open one count of Quaker Flavor Variety Instant Oatmeal(10 counts) and put them into my newly bought milk. Then using the microwave to heat that. But after I ate 1/3 of it, I found a worm like a maggot floating at the surface, then I just throw up all my breakfast and things eat last night. It is actually a worm as it has tiny feet. I have taken the photo of that worm.
I feel not well all this morning. I have contacted your customer service, he just said Walmart will resent me this item. I said no, I don’t want to get an item that contains worms again and even don’t want to see this item.
The problem comes up with that I have been eating this item for a month. And this kind of event has influence me no matter from my body or from my mind. It is really hard to trust the food quality promised by your company(walmart). Until now, I haven't ate anything today. I don’t even want to eat as the worm is still in my mind.
For this situation, I have contacted with the customers service, they have made a claim number for me. But when I ask when will they solve my problem, she said she doesn't know. It is really a bad experience for me.

Initial Business Response /* (1000, 10, 2015/02/04) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that there was no recall for the tablet model Ms. [redacted] ordered. We also confirmed that Ms. [redacted]'s tablet was past the return window for tablets. However, we understand the frustration that Ms. [redacted] has been through after realizing her tablet was not functioning properly. That is why we have issued her a refund for her order back to her original method of payment. On February 4, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message with these details. We provided our direct number so Ms. [redacted] could contact us if she has any follow up questions or concerns. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this action due to it being my requested outcome.
Final Consumer Response /* (3000, 18, 2015/02/12) */
I was contacted by [redacted] at walmart complaint on 2-4-15 from XXX-XXX-XXXX, a voice mail was left which I saved and can play for proof from my online phone manager regarding a full refund of my tablet within 3-5 days to the origional purchase method (mine and my husbands bank account). On day 6 I called [redacted] back and advsied that him that no such refund had been received. I was then told by [redacted] that he was incorrect and a refund would not be processed until I logged onto my walmart.com account and accpeted the terms of the agreement including sending the tablet back. THIS IS NOT WHAT THE VOICEMAIL SAID AND IF HE WAS WRONG HE IS EVEN MORE WRONG NOW BY RENIGGING THE ORGIIONAL OFFER. I did logon my walmart account and accept the terms however this was yesterday and have did not have a chance today to ship the tablet out.
When my tablet first "died" I called walmart and asked about a return to which I was told was up to my local store. I called my local store and was told I had to call RCA which I did and after troubleshooting was determined my tablet didn't work. I was advised by RCA they would email me a return label and once they received the tablet they would send me a new one. I still have the tablet and return label because I wanted to make sure overall I was not going to get ripped off (out of money and out of tablet).
I feel like I'm getting the run around. Walmart needs to step it up. Their origional agreement and VOICEMAIL states refund in 3-5 days, now they are saying that was not true and I need to return my tablet when walmart was the one to tell me to call RCA and they told me they want my tablet. I accpeted the terms of the Revdex.com complaint because that was day 5 and had trusted walmart thinking I would have the refund by the next day. I guess I should have known better. I am formally requesting that my case be reopened and further investigated.
Thank you,
[redacted]
Final Business Response /* (4000, 21, 2015/02/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We sincerely apologize for the inconvenience Ms. [redacted] experienced with the return affidavit we processed after we issued her the courtesy refund. We have confirmed that Ms. [redacted] was able to sign her return affidavit we emailed to her and the courtesy refund was issued to her original method of payment on February 11, 2015. On February 18, 2015 and February 19, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message with these details. We also sent Ms. [redacted] an email and advised her to contact us if she has any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 11, 2014/03/12) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the ad he saw for a flyer. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we contacted him via email at [redacted]@amtelecom.net advising to provide us with more information in order for us to further assist and research his issue. We have not heard back from him. As such, Walmart considers this matter closed, however, Mr. [redacted] can contact us directly if he has any questions.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/11) */
RE:[redacted] Case
Walmart.com received a Revdex.com complaint from Mr. [redacted] We thank you for the opportunity to address Mr.Xu's concerns and appreciate the time he has taken to provide us with his feedback and comments.
After reviewing...

Mr. [redacted] complaint, we have confirmed that his orders were cancelled as the iPadpromotion was limited to one per customer account. On July 11, 2014, we spoke with him directly over the phone and explained these details. However, as a courtesy, we honored to match the price he originally paid for his recent orders towards a new order. He accepted our offer and no longer needed assistance. We advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. ** is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. ** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 8, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 29, 2015, Mr. [redacted] placed an order for a ProForm Criterium Exercise Bike. Due to an error on our site, the bike that was advertised is not the one that was available and Mr. [redacted] received the wrong item. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. We contacted Mr. [redacted] to explain and issued him a full refund. In addition, Mr. [redacted] was allowed to keep the bike that was sent to him in error. Our site has been updated and now displays the correct item. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 16, 2015/03/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled order#XXXXXXXXXXXXX and the discarded shopping card. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the...

time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Ms. [redacted] provided us with her receipt from the store for the shopping card (original method of payment). We have issued Ms. [redacted] a new $150.38 shopping card. We have also honored Ms. [redacted]'s request for an order for the LeapFrog LeapPad Ultra XDi Kids' Learning Tablet; Color: Pink. We have advised Ms. [redacted] that she would need to purchase a warranty service plan if desired. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 8, 2014/05/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his missing item. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. I contacted Mr. [redacted] and he advised me that he is having the same issue as our previous conversations. Research shows Mr. [redacted] has been refunded for the SCEPTRE X405BV-FHDR 40" LED Class 1080P HDTV with ultra slim metal brush bezel, 60Hz in the amount of $297.65 on March 24, 2014 as requested. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 10, 2014/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please remove the fraud off of my account.
Final Business Response /* (4000, 12, 2014/05/15) */
Walmart.com received Mr. [redacted]' additional rebuttal arising from his original Revdex.com complaint. We have spoken with Mr. [redacted] and he has advised that the original issue and complaint has been resolved. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (2000, 14, 2014/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept it but I would like the fraud to be taken off my account so I can place orders.

Initial Business Response /* (1000, 7, 2014/08/25) */
8/25/14
The following information was received via email from consumer [redacted].
Response email (08/21/XXXX XX:XX AM)
Hi [redacted],

We're sorry for all issues this caused. Regarding this matter we inform you that according with...

our records your item was returned to our facilities and is marked as returned is just that our system takes a little longer to update. Please disregard the reminders, you won't be recharged.

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

[redacted] A.

Walmart.com Customer Care
Initial Consumer Rebuttal /* (2000, 9, 2014/08/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Situation was resolved.

Initial Business Response /* (1000, 10, 2014/12/31) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a Straight Talk phone. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] at the phone number provided and emailed her and have not heard back. If Ms. [redacted] needs further assistance she may call us at the number below. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted]'s for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/08) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
On May 6, 2014, we attempted to contact Mr. [redacted] at (XXX)XXX-XXXX, but he was not available. We sent him an email on May 7, 2014, after not hearing back from him. After communicating with him through email on May 7, 2014, we confirmed the shoes he was interested in were not available for Pick Up Today at any of his local Walmart stores. We informed him that Walmart.com inventory is separate from Walmart store inventory. We researched these shoes with different size and color combinations and found some to be available from our online inventory for Ship to Store delivery. We left him a message with these details and advised him to contact us so we could help him place an order for these shoes. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
yes still in contact with them

Initial Business Response /* (1000, 10, 2015/04/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] did not use any of the return labels that we provided to her to return her items. Unfortunately, we are unable to issue Ms. [redacted] a refund for the items since we are unable to track them. On April 27, 2015, we notified Ms. [redacted] about these details and recommended that she dispute the charge with her bank. We also advised Ms. [redacted] to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her complaint regarding [redacted] service issues and payment method policies. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time...

she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and advised her that she can use one major credit card and up to four Walmart Shopping Cards to place her order. We have also advised and educated Ms. [redacted] on how to apply her stored gift cards to her order. For the inconvenience we have issued a $20.00 eGift card. Ms. [redacted] has placed her order successfully. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/09/24) */
On 9/21/15 - I was finally contacted by Victoria from Walmart's Executive Escalation Dept. (regarding this complaint). Initially (in my opinion), her tone seemed to mimic those mentioned in my previous complaint (one of disinterest and just a case of formality). However, after fully hearing me out - Victoria took the time to explain some of Walmart's store policies with regards to multiple forms of payment(s), including how to enter them online. I graciously thanked her for providing this explanation and instructions - which was all that we were initially seeking. I feel that after Victoria fully understood our needs, she was better able to assist us. She was even so kind to offer a $20 Walmart gift card as a token of her apology and assist us in completing our online order. We are so very grateful for this resolution.
As a business owner and professional (with years of [redacted] service and management experience), I would like to share that I am appreciative of this outcome. However, I humbly suggest that Walmart Corp. considers addressing these internal issues with their [redacted] service team (both online and in store) - as it seems to exist across all channels (online, in store, and even upwards throughout their managerial departments). This experience is proof to that, I would even go on to imply - that these issues possibly originate from upper levels and filter down (as there are similar attitudes of disinterest consistently displayed amongst various representative and departments).
I would further add that, Walmart Store #[redacted]) would be a perfect example to follow with regards to [redacted] Service. Their [redacted] Service is Superior (to say the least) and far exceeds (by miles) those in our local area. They consistently display professionalism, kindness and respect to customers (in store and via the phone). I have even taken the liberty to share this on multiple occasions with management (Rich) and 1-800- Walmart [redacted] Service Feedback Line. Their service is worth commending. Therefore, I gladly use this opportunity to do just that!
Thanks again, Revdex.com for your service to the Consumer. It really makes all the difference!

Initial Business Response /* (1000, 10, 2014/04/28) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Initial Consumer Rebuttal /* (3000, 12,...

2014/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received an email that my money was reimbursed. This was several days after my item was supposed to be delivered. This is the second time this has happened with their .com site. This is NOT an acceptable solution. The item needs to be there if it has been payed for and promised. Again, anything short of a replacement being overnighted is not OK. A companies word and written sales agreement should be honored. Getting a little tired of having to continue to address this issue. More customer inconvenience.
Final Business Response /* (4000, 14, 2014/05/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent orders she did not receive. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] advised that she placed two orders and did not receive them. With her most recent order for the luggage cart, we do see that it was picked up from our fulfillment center. However, it did not arrive to the store for pick up because it was lost on transit. Unfortunately, we do not have control of the package once it leaves our distribution center. Because of this, her order was refunded back to her.
We contacted Ms. [redacted] requesting information regarding the second order she did not receive and she did not provide any information we can research. She stated it was made last summer. We have located an order that was made under her account on August 14, 2013. This order was for an Igloo Sport Roller, Beverage Dispenser, and a fleece sleeping bag. We do see that this ordered was a Pick Up Today order. With Pick up Today orders, these are actual store inventories and not our Walmart.com distribution inventory. This order was cancelled because it was out of stock at the store Ms. [redacted] selected to pick them up from. The order was paid using her Paypal account and it shows once the order was cancelled; the funds were credited back to her Paypal account the next day. Paypal refunds do not take longer than 24-48 hours to show on her Paypal account.
We have tried to contact Ms. [redacted] asking if she would like us to replace her recent orders, but have not heard back from her. She has recently emailed our customer service team to stop contacting her and that she wishes to close her account. As such, Walmart.com considers this matter closed, but if Ms. [redacted] has any questions, she can contact us directly.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that she received a refund of $182.47 for her order from her local Walmart Supercenter store on September 30, 2014. On October 3, 2014, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX to follow up if she still needed assistance, but she was not available. We left her a message along with sending her an email explaining these details and advised her to contact us if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Mr. [redacted] was inconvenienced after he received the correct amount of the Brita Soft Squeeze Water Filter Bottles he ordered. That is why we have arranged to issue Mr. [redacted] a one-time courtesy $45 egift card. On October 27, 2014, we attempted to reach Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We left Mr. [redacted] a voice message along with sending him an email explaining these details and provided our contact information so he could call us if he still needed assistance. Unfortunately, we have not heard back from him. Although we were unable to reach Mr. [redacted], we issued him a courtesy $45.00 egift card that we have processed under order XXXXXXX-XXXXXX. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/09/15) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her account and order history. We have confirmed her products were returned at our returns center. On September 15, 2014, we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and issued her a refund for her Cotton Low Rise and Heather Bikinis. During our phone conversation, we have confirmed she no longer needed assistance. However, we provided Ms. [redacted] our direct contact information so she could contact us back if she has any follow up questions or concerns. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/17) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue she had with an order for a Microsoft Wireless Desktop Keyboard and Mouse. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the...

time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] was upset as her order canceled, and she received an email the item was out of stock. When we contacted [redacted] we apologized for the inconvenience, and advised her to check with store [redacted] - [redacted] in claims, as there may be one in their inventory according to the store. We also issued Ms. [redacted] a $25.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried contacting the women named [redacted] and keep getting hung up on. I've tried to contact [redacted] in regards to not being able to be in contact with the women that I'm suppose to talk to. At this point I want the wireless keyboard and mouse combo delivered for free and I want to be refunded for the wall mount that was delivered. I keep having to contact stores for my item when this is the companies job and Walmart refused to do anything for me except give me a gift card. If things aren't resolved and I get refunded for everything I will also be disputing the charges with my bank.
Final Business Response /* (4000, 13, 2014/04/16) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We reached out to Ms. [redacted] on April 9th and April 15th at XXX-XXX-XXXX and have not heard back from her. In Ms. [redacted]'s rebuttal she stated she wanted her order for free. Ms. [redacted] was not charged for the keyboard and mouse that she did not receive. If she would like to return the wall mount we advised her to call our office, we will issue a call tag, and once the item is received in our distribution center she will be refunded. We also issued Ms. [redacted] a $25.00 eGift Card on March 17th for her troubles. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2014/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] from Walmart never contacted me on the above dates provided. At this time I will still not settle for anything than a full refund on my complete order including the wall mount and I expect my keyboard and mouse combo to me sent to me.

Initial Business Response /* (1000, 5, 2014/03/06) */
Dear Dispute Resolution Specialist,
This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for Walmart Stores escalation team. Please be informed that this concern has...

been forwarded to their attention and they will respond directly to your agency with a response.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This comment is to keep the claim open. I see that the company has responded to keep from being in Revdex.com violation, but they have yet to do anything to resolve it.
I need these directions for the item purchased. This closet was bought for utilization by the birth of my daughter that is scheduled to happen in 10 days.
I suspect Walmart will once again let me down. I've already canceled my Walmart.com account, closed a gift registry, and am in the process of closing my credit account due to the blatant, continuous issues that continue to occur by Walmart's inability to provide decent customer service (normally caused by the inability to actually have a human read and answer a concern/complaint).
Mrs. [redacted], MBA
Final Business Response /* (4000, 9, 2014/03/12) */
Dear Dispute Resolution Specialist,
This is to notify your agency again that the above referenced complaint has been received and determined that this is an issue for the Walmart Stores escalation team. Please be informed that this concern has been forwarded to their attention and they will respond directly to your agency with a response.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2014/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We seem to be in an endless batting-back-and-forth response here. All I need are directions for a purchased item that has been produced by a Walmart company that doesn't provide its own customer service. Walmart apparently can't accomplish this and responded to the Revdex.com complaint during their required timeframe just to buy more time. This forces me to do the same as it requires me to provide a response within a handful of days or else the case closes, and I'd still be without directions.
If anyone with Revdex.com is reading these portions, please rectify this. I do not believe it to be fair that they can merely say "hey, we're looking at it" and causing my to have to respond like this or else it gets marked as closed. Which, with the way things are going, I'm beginning to believe is their goal. If I miss one of these updates for some reason then the complaint gets closed, and they do not have to provide assistance.
Thank you.
Sincerely,
[redacted] D. [redacted], MBA