Walmart.com

Initial Business Response /* (1000, 5, 2016/01/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an in-store return. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] had placed an order on November 26, 2015. On December 15, 2015, she took several of her items to a store to return them. She was told the items were outside of our return policy and couldn't scan in at the store. We have reached out to Ms. [redacted]'s local Walmart to research why her return couldn't be processed and made sure all of the issues were addressed. We called Ms. [redacted] and apologized for the issues she experienced. We confirmed that she has been able to return her items through the mail and has been refunded. For the inconvenience she experienced, we issued a $40 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/14) */
RE: [redacted]/ Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received **. [redacted]' complaint, we reviewed her account records and purchase history. On December 14, 2014, we issued **. [redacted] a courtesy $20 egift card under order [redacted] to help her purchase the SanDisk 16GB Class 4 SD Cards she originally purchased. The current price for this item is $12.88. On December 14, 2014, we sent **. [redacted] we sent **. [redacted] an email explaining these details and advised her to contact us if she had any follow up questions or concerns. In light of this, [redacted] considers this matter closed. However, **. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business handled the problem just fine. Thanks again for fixing the issue.
Thanks,
[redacted]

Initial Business Response /* (1000, 6, 2014/05/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue she was having with the warranty for a Tablet she purchased. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased a 7" Tablet and the 2 year replacement plan. The tablet screen cracked and Ms. [redacted] contacted the warranty company. She was advised the tablet is out of stock, and they would be sending her a full refund. They also informed Ms. [redacted] the warranty is now void. We advised Ms. [redacted] that as a one-time courtesy we would refund the warranty if she purchased a new tablet with the warranty. We have reached out to Ms. [redacted] and have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s...

complaint, we reviewed her Walmart.com account and order history. Our records indicate Ms. [redacted] has been issued a manual refund in the amount of $59.95 on January 14th. We apologize for troubles this caused her. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/09) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s issue, we have confirmed that our content team verified the Hammock listing she referred to was never listed online at Walmart.com. On May 9, 2014, we spoke with Ms. [redacted] at (XXX)XXX-XXXX, and arranged to issue her a courtesy discount if she decided to purchase the hammock stand. We also offered to honor the stand at no cost if she was able to provide us a valid screen shot of the bundle listing she was referring to. She advised that she had a hard copy of the listing. We arranged for her to send us a copy of her screen shot so we could honor the stand. Per our conversation, we agreed to honor the stand upon receiving her screen shot and verifying that it is a valid listing. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After sending [redacted] the screen shot of the item I purchased, he was able to verify that the hammock was indeed listed as having a stand. He then contacted me and provided me with a gift card to purchase the appropriate stand. I am very happy with this conclusion and I am very thankful to [redacted] for all of his research and time in resolving this matter.

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaint. We apologize for any misunderstanding from our prior response.  [redacted] is covered under a manufacture warranty for the first year. In order to have this warranty enforced, she will need to contact the authorized dealer, [redacted] at [redacted] and schedule an appointment to have it serviced. This information has been provided to her verbally and via email. In addition, she was provided with a $30.00 eGift card to offset the cost she paid to have the mower checked at another merchant, Merkamp. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2015/10/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a recent Walmart.com order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On October 5, 2015, Ms. [redacted] placed an order online for 5 DVDs to be picked up at her local Walmart store. Unfortunately, due to an error, not all of the correct items were shipped. Refunds have been issued for the wrong items. We escalated Ms. [redacted]' concerns regarding her store experience to the Store Manager for follow up and her feedback has been addressed. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't know who [redacted]. Is I never talked to her or had any Communication with her at all. I talked with [redacted] manager the neighbor walmart market in Torrance, Ca. I'm very much satisfied with the actions that were taken by [redacted] the store manager, [redacted] went above an beyond [redacted] satisfaction, there should be more managers like [redacted] not just in walmart stores but in other retail stores as well. I believe that if There were a manager Like [redacted] at the [redacted] walmart it would be a better place to shop it's a total nightmare in that store it's Halloween everyday as fas as I know of with my experience with that store it dosent matter what time morning noon nite it's always crazy at that store, I know that this has nothing to do with my complaint I just thought it needed to be noted. [redacted] should be awarded for his FANITICAL [redacted] Service not for him just helping me but overall. I'm so overwhelmed with the kindness an understanding that was given by [redacted] I cannot remember the last time I experience great [redacted] service that's how horrible it is in the retail industry for several years this is why I travel 30-40 minutes away from where I live to get that great [redacted] service. I found it in Neighborhood walmart grocery. Thank you Ms. [redacted]

Initial Business Response /* (1000, 10, 2014/08/12) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /*...

(2000, 18, 2014/08/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got my money back.

Initial Business Response /* (1000, 6, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 30, 2015, Mr. [redacted] placed an order for a Samsung Galaxy S5 LTE Smartphone. When our fulfillment center went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused. We contacted Mr. [redacted] arranged to place a new order and honored the sale price. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was not able to get closure on this issue until the Revdex.com became involved, so thank you for what you do.
Walmart did finally honor their original commitment.

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 27, 2015, Ms. [redacted] placed an order for a bed frame and mattress. She paid for shipping to have the items delivered by December 2, 2015. The items were ready to be shipped out as expected, but Fedex didn't pick up the items from our warehouse until 3 days later. This caused the delay in the delivery date. Our [redacted] service team has issued a refund for the shipping fee. For the inconvenience; we have issued a $25 Egift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 10, 2015/07/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On July 4, 2015, Mr. [redacted] placed orders for Straight Talk AT&T Compatible Standard and Micro SIM Activation Kit. Our policy at the time was a limit of 2 per year. Because Mr. [redacted] reached that limit, all other future orders for the Straight Talk AT&T Compatible Standard and Micro SIM Activation Kit were cancelled. As of recently, we have changed the limit to 50 per year. We have tried to contact Mr. [redacted], but have not heard back from him. Additionally, we have escalated all coaching opportunities to the appropriate level to review and address. For the inconvenience, we have issued A $25 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 6, 2015/01/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Refurbished Vizio LED HDTV he purchased on December 31, 2014. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
When we received Mr. [redacted] 's complaint, we reviewed his Walmart.com account and order history. Our records indicate that his order was shipped on December 14. 2014 but unfortunately has yet to be received at the store. This typically means that the order was lost in transit or was lost upon receipt at the store, prior to scanning it in.
We have issued a full refund for Mr. [redacted]'s original order and sent an $80 eGift Card which he can use to purchase the TV at his local Walmart store, if he hasn't done so already. We've very sorry for all of the trouble he's had with this order.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/06/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her orders that were cancelling. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. Our records indicate that the orders did not pass our finance screenings and caused her orders to cancel. We have escalated this to our billing team and they have put her account in a positive state, so she is able to process orders. Ms. [redacted] has placed a new order for the Ipad she tried to order initially. For the inconvenience, we have issued a $50 credit on that order. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a fraudulent charge on his credit card. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised us his credit card was stolen, and a fraudulent charge was made at Walmart. We advised Mr. [redacted] he should start the process of the dispute with his financial institution, and once we receive the chargeback we will review his case. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
their attitude showed they dont care about customers. It is all about the money They do not verify ID when doing credit transactions. The store on Norwood park said they verified ID bt did not verify ID when giving the product to the person with stolen credit card number their people are not trained in customer service or in business practices we have gotten our money back but from the bank walmart had a don't care attitude
Final Business Response /* (4000, 14, 2014/04/07) */
Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. Mr. [redacted] order for was for a pick up today. Mr. [redacted] order was picked up by someone else and the store associate did not verify the ID. We truly apologize to Ms. [redacted] and have escalated his issue to our store team for further review. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/03) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted]'. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. On April 3, 2014, we attempted to contact Mr. [redacted] at (XXX)XXX-XXXX and reached Ms. [redacted]. She advised that Mr. [redacted] did not take calls and preferred to be communicated by email. On April 3, 2014, we sent him an email and requested for him to provide us with more information regarding the product he received so we could resolve his issue. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/10) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her lost or stolen $200.00 MasterCard Gift Card of order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has...

taken to provide us with his feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed hisWalmart.com account and order history. We have spoken with Ms. [redacted] and we have advised her that the $200.00 MasterCard Gift Card shows delivered on December 8, 2015 and the card has been redeemed. We have advised Ms. [redacted] that she would need to dispute the charges with her financial provider due to non-receipt. Per our Gift Card Terms and Conditions; neither Wal-Mart.com USA, LLC nor Wal-Mart Stores Arkansas, LLC shall have liability to you for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through your Walmart.com account. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/28) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We confirmed that Ms. [redacted] placed her order using a Visa Gift Card. When a refund is processed, the funds are credited back to the original method of payment. Unfortunately, Ms. [redacted] no longer had possession of her Visa Gift card to access the funds we credited back. However, as a courtesy, we have issued Ms. [redacted] a refund check for her order. On May 19, 2015, we spoke with Ms. [redacted] and informed her about the refund check we processed. We advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I STILL desire that my complaint remain in their files, because I received TOO MUCH [redacted] before having my money returned to me. I would also like to be notified when this is done. Thank You.
Final Business Response /* (4000, 14, 2015/06/09) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]' rebuttal arising from her original Revdex.com complaint. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
On June 5, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We sent Ms. [redacted] an email explaining that her complaint is stored into our system and to contact us back if she still needed assistance. Ms. [redacted] replied back with an inappropriate response indicating that we no longer contact her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 16, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I desire that my Revdex.com complaint against these people remain in the file of the Revdex.com and be posted on their website for life. I have NO REASON to be talking to these thieves, not when the Revdex.com is handling things so very well. I wish to be contacted when this is done. Thank You.

Initial Business Response /* (1000, 10, 2015/09/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the unauthorized purchase on her Walmart.com account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] discovered that an unauthorized charge was placed on her Walmart.com account using a gift card that was stored on her account. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations to prevent her account and personal information from being compromised in the future. As a one-time courtesy, we provided Ms. [redacted] with a replacement gift card for the amount that was used and apologized for the inconvenience this has caused her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her replacement request for damaged order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We spoke with Ms. [redacted] and issued replacement order#XXXXXXXXXXXXX. We have also partnered with Seko Worldwide Freight Services to have the damaged original order picked up at the time of the delivery of the replacement order. The delivery and pick up has been scheduled for August 21, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]