Walmart.com

Initial Business Response /* (1000, 5, 2015/08/04) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] has been trying to place orders for a kayak and they have cancelled due to out of stock. We have escalated this over to our merchandising team and fulfillment team to see what's going on. On July 18, 2015, Mr. [redacted] placed a new order for a Sun Dolphin Green Excursion 10' Sit In Fishing Kayak With Bonus Paddle. We forwarded this to our fulfillment team to make sure this was shipped. This item has been packed and shipped via our carrier freight, Pilot. We have contacted Mr. [redacted] advising him of this and for the inconvenience, issued a 15% discount. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After my complaint was submitted to the Revdex.com a representative of Walmart contacted me, [redacted] L. She looked into my complaint, contacted the appropriate people at Walmart and shortly thereafter my order was fulfilled to my complete satisfaction.
This individual, [redacted] L., through her efforts and courteous consideration reversed my deteriorating attitude toward Walmart.
Once again, I have been completely satisfied with the Walmart response to my complaint and I want to express my thanks to the Revdex.com and the Walmart representative that finally resolved the problem.
THANK YOU both. [redacted]

Initial Business Response /* (1000, 10, 2015/01/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request to be refunded $215.92 for the HP 11.6" Stream Laptop PC with Intel Celeron Processor, 2GB Memory, 32GB Hard Drive, Windows 8.1 and Microsoft Office 365...

Personal (1-yr subscription) (DVD/CD DRIVE NOT INCLUDED); Color: Horizon Blue of order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We escalated her refund/return issue to Walmart #[redacted] of [redacted], **. The management team of store#[redacted] has resolved the issue and exchanged the item. As such, almart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did contact the store manager. The store manager called me and said he was willing to exchange the item because he got "a letter from the president". When I tried to explain what had happened, he could have cared less. He brushed me off and said that he would have done the same thing, as Angela, who declined to exchange it the day I went in. Wow! Maybe the executives at Walmart should look into the comments about that store (Folly Road). I don't need [redacted] service that poor! You have a lot of complaints and now, I can see why!! [redacted], needs an adjustment as well. She's lacking in phone etiquette with [redacted] service, as well.
With that being, it took 12 days to get anything done from the time I first tried to return the item. It's unfortunate that the store manager has to have someone contact him in order to help a [redacted] and giving me the run-around to have to contact HP to try and find someone to help with the situation. It's unfortunate that I have to make calls, after calls, to have no one willing to work with me, until I file a Revdex.com report. Walmart took too long, had to many people disregarding the request I was politely asking for, as a [redacted] who spends MONEY at your store and my son started using the item because he needed a laptop for school (the store manager called days after my son started using the item [redacted] responded too late filing a Revdex.com report is too late for your company to act and we thought this situation was going no where considering all the dead end roads we got from Walmart). Therefore, the item was not exchanged and Walmart needs to correct their response.
Since this ordeal has been such a nightmare for me, I will NOT be shopping anymore at Walmart. Therefore, as far as I am concerned, this is closed because they have lost my business for GOOD!
I won't be stepping foot in another Walmart. The item is still in my possession and has not been exchanged and lies don't sit well with me. So, for a follow-up, correct [redacted]'s mistake!
Final Business Response /* (4000, 14, 2015/02/11) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Previously Ms. [redacted] was contacted by Walmart #[redacted] of [redacted], ** and was advised to bring the HP Laptop in to be exchanged. I have spoken with Ms. [redacted] and she advised that she still has the HP Laptop because the store would not exchange it. We have spoken with Store Manager [redacted] and he advised that he can exchange the item, even though the item has been used and apps have been downloaded. Store Manager [redacted] contacted Ms. [redacted] on February 10, 2015 and Ms. [redacted] picked up the line, but it was disconnected. Store Manager [redacted] has advised that she can call the store and ask for him and he will resolve the issue personally. Ms. [redacted] will need to contact Store Manager [redacted] at (XXX) XXX-XXXX; the store will resolve the exchange request. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 16, 2015/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] recorded the conversation and still lies. I made it clear that the store would accept the exchange after my son put his apps on it but I was just DONE! They are exhausting with the whole run around and the time it takes to clear this all up to help a consumer is ridiculous. I also made it quite clear that they needed to help with training their employees better. [redacted] could use some help herself.
Also, the manager called, when I had sat down for dinner with my family, as I told him. The line was not disconnected but I just got off the phone with [redacted] and was done with it. Then the manager called right as I sat down for dinner. It's getting to the point when I cannot say I am DONE with it enough and harassing me. Walmart is a horrible company!
I have told [redacted] on the phone not to contact me again and I MEAN IT! Do NOT contact me anymore! You do nothing but lie in return, which is a horrible trait to have when you're representing a company.
This case is closed to me as a I previously stated. I will not be stepping in another Walmart because this whole ordeal is just unsettling with how it was handled from the get-go. Leave me alone Walmart!! DO NOT CONTACT ME ANYMORE!
Close the case Revdex.com.

Initial Business Response /* (1000, 10, 2015/10/19) */
Walmart.com received Mr. [redacted]'s Revdex.com complaint regarding his Walmart.com orders that were recently cancelled. Unfortunately, due to a technical error, the items he was trying to purchase were showing incorrect pricing. Once we became...

aware of this issue, we immediately took action to fix the error. We were unable to fulfill his orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience and have sent Mr. [redacted] a $50 eGift Card, which should cover the difference in pricing. Again, we sincerely apologize for this and hope that Mr. [redacted] will give us the opportunity to serve him again.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I, greatly, appreciate Walmart for their sincere response to my issues and the Revdex.com staff for all of your time and help.
I pray everyone involved has a great day The Lord has made for you!!!
Sincerely,
[redacted] B.

Initial Business Response /* (1000, 10, 2014/04/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue she had regarding a refund. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We contacted our billing department and have issued a refund to Ms. [redacted] for $194.40. We apologize for the inconvenience this caused her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/05) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that the carrier delivered her original order to an incorrect address where it was signed for. As a result, a replacement was processed. Unfortunately, due to a communication error, one of our customer care agents cancelled the replacement order that was processed as he believed the package was delivered and signed for by Ms. [redacted]. On August 5, 2014, we spoke with Ms. [redacted] over the phone and apologized for the inconvenience. We assured her concerns regarding her original order delivery and cancelled replacement order were forwarded to the appropriate management groups. We offered to help her with her next order by issuing a discount with expedited shipping. She refused to place an order at that time, however, we provided our direct number so she could contact us if she would like help with her next order or if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Walmart.com received [redacted] additional rebuttal arising from his original Revdex.com complaint. The eGift card order that was processed for the refund was cancelled. However, a new one has since been sent. Walmart.com considers this matter closed. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 10, 2015/02/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted] contacted our [redacted] care department on February 21, 2015 and received information to activate his Google Play card. We want to assure Mr. [redacted] that the issue he experienced is not a common problem. If this was common problem, we would pull the product from our web site and send a mass email to our customers. We also want to assure Mr. [redacted] that we are making every effort to prevent this issue from happening again in the future. As a courtesy for the inconvenience, we have issued Mr. [redacted] a $10 egift card under order XXXXXXX-XXXXXX to help him with his next online or in-store purchase. On February 27, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We also sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 12, 2014/12/17) */
[redacted] received a Revdex.com complaint from [redacted] regarding non-receipt of the $100.00 promotional eGift card for order#[redacted]. We thank you for the opportunity to address [redacted]' concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received [redacted]' complaint, we reviewed her [redacted] account and order history. [redacted] ordered the Apple iPad mini 16GB Wi-Fi (Space Gray or White); Color: White and the Apple iPad Air 2 16GB Wi-Fi; Color: Gold on November 20, 2014. These items were not eligible for the $100.00 promotional eGift card due to the time [redacted] completed her purchase. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/03/20) */
RE: [redacted]/ Revdex.com Case: # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his account records. Unfortunately, due to a fulfillment error, his order was not scanned and confirmed as a return. However, we have confirmed that the error was corrected by our fulfillment team and a refund was processed back to Mr. [redacted]'s account on March 9, 2014. We attempted to call Mr. [redacted] at (XXX) XXX-XXXX on March 20, 2014, and left him a message. We wanted to apologize for the inconvenience he experienced and assure his concerns have been forwarded to the appropriate department. In addition, we sent him a $30 egift card under order XXXXXXX-XXXXXX to compensate him for the inconvenience. We sent him an email under incident XXXXXX-XXXXXX with this information and advised him to contact us if he still needed assistance. We have not heard back from him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/03/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thanks!

Initial Business Response /* (1000, 10, 2015/12/27) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his lost/stolen Visa 100 Gift Card of order# XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and we have refunded him for the lost order. He has placed a new order for another Visa 100 Gift Card and we have adjusted his order a total of $70.13 due to the delays and inconvenience. Mr. [redacted] has advised us that he received the order on December 22, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Issue is resolved but should NOT have taken over 8 telephone calls and many emails, including emailing the President & CEO of Walmart [redacted] and posting a blog post of my terrible experience on [redacted] Many other customers have had similar complaints about not receiving their Visa Gift Cards from Walmart just "Google" it and search the database on PissedConsumer.com, they have a theft problem where the Visa Gift Cards are being shipped out from.

Initial Business Response /* (1000, 17, 2015/02/09) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that Ms. [redacted] did not receive a refund from her local store. We issued Ms. [redacted] a courtesy refund of $14.11 for her order back to her original method of payment. On February 9, 2015, we left a message on Ms. [redacted]'s phone explaining these details and provided our direct phone number so she could contact us if she still needs assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order for in-store pickup. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Our records show that Mr. [redacted] placed an order on November 23, 2015 for pickup in-store. Unfortunately, his order was not ready by the expected delivery date. Mr. [redacted]'s order was cancelled on December 5, 2015 and he was refunded. We reached out to Mr. [redacted] and apologized for this inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I wish to clarify that the order was a set of tires and that they were sitting in the store November 30th, 2015, seven days after I paid for them via PayPal. I tried repeatedly to pick them up from the store in [redacted], **, but was refused again & again over several days. On December 5th after hearing excuses about how my order could not be found and that it was still in processing, I demanded that the Manager either give me what I paid for or refund my purchase. He refused stating that my order was still in processing even though I paid for it two weeds prior and my order was sitting in the tire dependent with my name attached to it. I presented my receipt and informed him that I would not be bullied like this. I gave Walmart the day to resolve the problem and if it was not then I would cancel my payment that night. Walmart called Sunday, December 6th with an offer to sell the tires to me and give me a $25 gift card. I informed the rep that I received my refund and had already purchased tires elsewhere. I received the gift card in the mail about a week later.

Initial Business Response /* (1000, 6, 2015/07/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On May 14, 2015, an order was placed for 12 SodaStream Diet Cola Sodamix, 500 ml. The whole order could not be fulfilled, so three (3) out of the 12 were cancelled. The remaining nine (9) SodaStream Diet Cola Sodamix, 500 ml were shipped out. Ms. [redacted] advised that she never received them, so we have issued a refund for those nine (9) soda refills and have confirmed with our billing team that she will not be receiving emails regarding this order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2016/03/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On February 13, 2016 Ms. [redacted] placed an order that included Purina cat food. Due to an error in fulfillment, the cat food was not processed and was not shipped. Since the cat food was cancelled, Ms. [redacted] was not charged for the item. We spoke with Ms. [redacted] and apologized for the confusion. We informed her she has only been charged for the cat food she received. For the inconvenience, we issued a $10 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/14) */
Our records indicate that Ms. [redacted] submitted multiple complaints regarding this issue. Our official response can be found here [redacted]. If either of you have any follow up...

questions or concerns, please don't hesitate to contact us.

Initial Business Response /* (1000, 5, 2014/11/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her issue with a Site to Store order she placed. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate Ms. [redacted] picked up her order on October 31st. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/05) */
RE: [redacted]/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have confirmed that her order was cancelled due to her payment information not passing our billing verification system. However, we were able to work with our billing group to make an adjustment to Ms. [redacted]' account that will help her future orders process. On September 4, 2014, we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and explained the update we made to her account. We made an arrangement to price match the price Ms. [redacted] paid for her original order towards a new order for the same product. She accepted our offer and placed a new order XXXXXXXXXXXXX that we issued a refund credit amount of $235.40. During our conversation, we confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because they matched the price I originally paid for the Ipad...thank you

Initial Business Response /* (1000, 10, 2015/07/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his defective pressure washer and his exchange request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he advised us that his Karcher K3.690 Pressure Washer of order#XXXXXXXXXXXXX has broken and he requested an exchange. Because this order was fulfilled from the store's inventory, we partnered with the store's management team for resolution. The store has cared for Mr. [redacted] with an exchange. Mr. [redacted] has contacted back and advised he is satisfied with the resolution. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/08/03) */
This has been resolved. I am very happy.

Initial Business Response /* (1000, 5, 2014/05/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancellation request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] requested to cancel both orders above on [redacted], 15, 2014, but the orders were too far in processing to cancel, therefore both orders shipped. We have refunded Ms. [redacted] $30.54 for her Walmart.com order. We have also partnered with TigerDirect and they have initiated a return label for Ms. [redacted]. We have also issued Ms. [redacted] a $31.00 gift card due to the inconvenience of her account being overdrawn due to this error. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised that his recent order for the FUJIFILM Black FinePix SXXXX XX MP 36x Optical Zoom Digital Camera was delivered damaged. As a courtesy, we have issued a refund for that order in the amount of $128.67. This will credited back to the original form of payment. Additionally, we thoroughly reviewed Mr. [redacted]'s Walmart.com account and due to his excessive return history, his account has been closed. Any future Walmart.com orders will be canceled. As such, Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I clearly said that I wanted a refund to my AMEX card, the gift card is useless, exspecially if they closed my account. Additionally, they are holding me accountable for sending me nothing but damaged items. The only reason they have done this is because I submitted a complaint to you. You see they didn't respond to this complaint until the last day of the period. Therefore, obviously they have not made good on this.
Final Business Response /* (4000, 10, 2015/07/18) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. All refunds are processed back to the original form of payment that was used for the order. Depending on how Mr. [redacted] purchased those gift cards, he can dispute that charge with that financial institution if he wishes. At this time, our resolution remains the same and there is nothing further we can provide. We do apologize for this. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted].
Walmart.com
Final Consumer Response /* (4200, 15, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are not proposing a solution! They are just showing me the gift cards! I cannot use them because they closed my account! So, why are they showing them to me when it is irrelevant? I cannot tell my bank to dispute the charges because the charges have already been taken out months ago. And I don't want to use them. I want it to be put on my AMEX card so I don't have to have anything to do with this business ever again. They are disgustingly pitiful, they are not even offering me a solution. This is no business!