Walmart.com

Initial Business Response /* (1000, 7, 2015/04/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her delayed resolution from Asurion Warranty Service. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Asurion and they confirmed the T-Mobile Pre-Paid Samsung GS3 LTE 16GB, Titanium Gray/Marble White was no longer available and Ms. [redacted] would be issued an eGift card. Asurion advised that there were issues that made them unable to process the eGift card and Mr. [redacted] was mailed a check. We have spoken with Ms. [redacted] and she confirmed she has received the check. I advised Ms. [redacted] that we have escalated the issues regarding receiving incorrect information from Asurion's [redacted] service team for coaching opportunities. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her online order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Mr. [redacted]'s order has been processed and her order was delivered as she requested. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/27) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Initial Consumer Rebuttal /*...

(3000, 7, 2014/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am fine with Walmart having an extension on the complaint, but have indicated that I do not accept the business' response as this matter remains open while they continue to work toward a resolution.
Final Business Response /* (4000, 31, 2014/12/15) */
We have attached our response for this case under CassandraKaplanRebuttal.pdf
Final Consumer Response /* (4200, 33, 2014/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As mentioned before, I feel as the product came from Walmart's distribution center that they are reasonable for reimbursing me for the pantry pests.

Initial Business Response /* (1000, 5, 2016/01/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. Ms. [redacted]' order was from both ShopLadder and Best Choice Products, two of Walmart.com's Marketplace retailers. Ms. [redacted] placed an order for a train set from each vendor. When products are ordered from Marketplace, all returns and refunds are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy.
We notified both vendor's support team about Ms. [redacted]' concerns. ShopLadder issued a refund and did not provide a return label, per their return policy. A restock fee was also charged for the return. Best Choice products issued a full refund and advised Ms. [redacted] to donate the train set. For the issues surrounding her recent order, Walmart.com has sent Ms. [redacted] a $25 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/20) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue regarding a refund he was waiting for. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When we reached out to Mr. [redacted] he advised us his issue was resolved, and he received his refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/03) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order for a Canon Wireless Inkjet Copier/Printer/Scanner. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. [redacted]'s order was cancelled as item went out of stock. The item is back in stock and is $10.00 more. We issued [redacted] a $10.00 eGift Card for the difference. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Final Consumer Response /* (2000, 8, 2016/01/08) */
NATURE OF DISPUTE CASE # XXXXXXXX:
I file a complaint against walmart and I need to drop it ,end it because their was an error that is now corrected. drop complaint against walmart.
tha
every thing is ok
DESIRED RESOLUTION:
drop...

complaint

Initial Business Response /* (1000, 10, 2015/01/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a PlayStation Console Bundle he placed on 11/26/14. We thank you for the opportunity to address his concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate, Mr. [redacted]'s order was stuck in processing and was not fulfilled. We apologized to Mr. [redacted] for his inconvenience. The bundle included a $50.00 eGift Card which we sent to him in addition to a $25.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2015/03/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her orders that were canceling. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. Our records indicate that the orders did not pass [redacted] finance screenings and caused her orders to cancel. We have escalated this to our billing team and they have put her account in a positive state, so she is able to process orders. For the inconvenience, we have issued a $10 EGift Card. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 6, 2015/11/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 10, 2015, Ms. [redacted] placed an order for a Pulse Performance 3-Wheel Electric Scooter to be shipped to her local Walmart store for pickup. Unfortunately, due to a system issue, the order was delayed. The issue was addressed on October 15, 2015 and the order was processed for shipment. When Ms. [redacted] contacted us on October 15th, the order was too far along in processing and could not be canceled. Since Ms. [redacted] is no longer interested in picking up the item, a full refund has been issued for the order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2014/02/24) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we immediately took corrective action to rectify her issue. Although her order passed [redacted] return window, we issued her a refund as a one-time courtesy. We contacted her under incident XXXXXX-XXXXXX and informed her about the refund we issued and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter resolved. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 7, 2014/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com, Thank you for stepping in. I believe that this matter would have gone unresolved without your help. The first time I reached out to Walmart I was replied to with emails that you could not respond to. A refund for the price of the mouse is fair considering it was less than 30 days old. Hopefully, I don't run into other product issues since this was a courtesy and not good customer service in their opinion. This issue has been resolved and can be closed.

Initial Business Response /* (1000, 10, 2016/02/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was from UnbeatableSale.com, Inc., one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, they must be sent directly to the [redacted]. When Ms. [redacted]' order was placed, her local Walmart store's address was entered as the delivery address. When the item arrived at her local store, it was not labeled appropriately and could not be processed as a Site to Store order. We contacted Ms. [redacted] and advised her we had partnered with UnbeatableSale.com, Inc. to address this issue and that she would be issued a full refund for her order as a one-time courtesy. In addition Ms. [redacted] was issued a $20.00 eGift card for her inconvenience. Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records show that Ms. [redacted] purchased a Presto 6-cup Cooldaddy Elite Deep Fryer on 5/12/15 as a store pick. A replacement was issued on 5/15/2015 as the fryer was used. Our records show that the replacement was picked up at the store on 5/19/2015. For the inconvenience, we have issued a $25 Egift Card. We have tried contacting Ms. [redacted] via email at [redacted]@yahoo.com and via phone at XXX-XXX-XXXX, but have not heard back from her. As such, Walmart.com considers this matter closed, but Ms. [redacted] can contact us directly if she has any questions.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his price match request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We requested that Mr. [redacted] place a new order and provide us with the new order number. Mr. [redacted]'s new order was adjusted to reflect his original order price. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/02/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a Crazy Cart. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We reached out to her local store and spoke with the manager. He advised us he will work with Ms. [redacted] to return her Crazy Cart. We apologized to Ms. Mathews for the inconvenience this caused her. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/04) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that her account did not pass [redacted] billing verification checkpoint for her recent order. However, we have made changes to her account that will help her next orders process successfully. On August 4, 2014, we attempted to call her at (XXX) XXX-XXXX, but she was not available. In addition, we sent her an email and provided our direct number so she could contact us if she still needed assistance. At this time, we have not heard back from her. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/08) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue she had with [redacted] Service. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] at the phone number we have on file XXX-XXX-XXXX and left her a message. We have not heard back from her. We advised Ms. [redacted] we are reviewing the call and will make sure the appropriate coaching opportunities are taken so this does not happen to anyone else. We sincerely apologize for the inconvenience this caused Ms. [redacted] and sent her a $20.00 eGift Card for the trouble. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com promptly responded to this complaint and offered a $20.00 credit for their website. More importantly they stated they would review the call and training of staff to insure that this doesn't happen again to future customers. Assuming they follow through with this, that is acceptable and what I asked for.

Initial Business Response /* (1000, 10, 2014/08/25) */
Walmart.com received a Revdex.com complaint from [redacted] regarding authorization hold on her credit card. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our billing team faxed an authorization form for the hold to be removed from Ms. [redacted]'s credit card. If she is still having an issue, please have her contact us at the number provided below. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They credited my account with both debited amounts. However, I still say that it is a deplorable practice from them to cancel and order after having debited my account for a product or service that was never received. Then making me wait for almost a week for them to refund the debit. Totally unacceptable.

Initial Business Response /* (1000, 5, 2015/07/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order was cancelled as the item she ordered was no longer in stock. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We understand the frustration and inconvenience this has caused Ms. [redacted]. That is why we have issued her a $20 egift card that she could use online or in-store to help her with her next order. On July 23, 2015, we sent Ms. [redacted] an email explaining these details. We advised her to contact us if she still needs assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/16) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing **. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that an Intent To Cancel **. [redacted]'s order was process per her request. On December 16, 2014, we sent **. [redacted] an email informing her that she is more than welcome to contact us if she has any follow up questions or concerns. In light of this, [redacted] considers this case closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Consumer Rebuttal /* (3000, 12, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received anything out of this matter from walmart, except for an email. I explained to the person emailing me that I still have not received my money back from the order. With me being a bailed customer of walmart and I shop there on a aily based that I should get some sort of compassion out of this. I am still looking for my money to be returned.
Final Business Response /* (4000, 14, 2014/12/26) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After reviewing **. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that an Intent To Cancel for **. [redacted]'s order was process per her request. Unfortunately, the items were shipped before the Intent To Cancel could complete. We have confirmed the replacements for her order were delivered to her address on December 8, 2014 and December 9, 2014 under [redacted] tracking numbers [redacted], and [redacted]. On December 26, 2014, we issued a refund back to **. [redacted]'s original method of payment. On this day we sent her an email explaining these details. In light of this, [redacted] considers this case closed. However, **. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]