Walmart.com

Initial Business Response /* (1000, 5, 2014/07/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a refund he was waiting for. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We would like to apologize for the experience Mr. [redacted] experienced with [redacted] service, and for the wait time of his refund. We have escalated his concerns to the appropriate department for review. We see Mr. [redacted] was refunded in full for $186.56 on July 10th. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/04) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted].We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that a communication error between our system and the store prevented Ms. [redacted]'s order from being found. On August 4, 2015, we communicated with Ms. [redacted]. We apologized for the inconvenience and explained these details. We issued Ms. [redacted] a refund for her order and sent her a courtesy $30 egift card to help her with her next online or in-store purchase. Ms. [redacted] accepted the refund and egift card we issued to her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his mother-in-law's order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We were unable to locate a Walmart.com account using the information provided in Mr. [redacted]'s complaint. We have attempted to reach Mr. [redacted] by phone and by email to get more information regarding this transaction so that we can provide the best resolution possible. We have not heard back from him. As such, Walmart.com considers this matter closed but we encourage Mr. [redacted] to contact us directly if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

I made a purchase from a baby registry on walmar[redacted] and never received an order confirmation email or text. I checked my credit card statement and was charged 73.50. I contacted walmar[redacted] and they could not locate my order even though I could tell them what baby registry I ordered under, the specific date, my credit card reference number, etc. I was transferred twice- the first time I was on hold for 10 minutes only to have the next person ask me the same questions and give the same scripted answer. He then transferred me to corporate where there was a 43 MINUTE hold! This was my first order from walmar[redacted] and will never order from that site again and obviously never shop in their stores. How hard can it be to find an order? I had to dispute the charge with my credit card and file fraudulent claims against the business.

Initial Business Response /* (1000, 5, 2015/11/30) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his repair request for his laptop. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We put Mr. [redacted] in contact with our Warranty provider, Asurion Inc. Mr. [redacted] had previously requested service for his laptop but was unable to provide a physical street address so Asurion could not send him a box kit to send in the laptop. After a few days, Mr. [redacted] responded to Asurion and provided a physical street address. A box kit has been sent to Mr. [redacted] and he is sending in his laptop for repair. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Unfortunately I was stuck providing a street address, but Walmart/Asurion guaranteed me satisfaction with the repairs and delivery. Thank you.

Initial Business Response /* (1000, 10, 2014/11/30) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s order was cancelled on the same day it was placed as it was no longer in stock. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We understand the frustration and inconvenience this has caused Mr. [redacted]. That is why we have emailed him a $183 egift card under order XXXXXXX-XXXXXX, which is the difference between the sale price and our current price online for the TV he ordered. Mr. [redacted] can either apply the egift card towards the same TV or another TV online or at his local Walmart store. On November 29, 2014, we sent Mr. [redacted] an email explaining these details and advised him to contact us if he has any follow up questions or concerns. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (2000, 12, 2014/12/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
their resolution was very fair. Thank you.

Initial Business Response /* (1000, 10, 2015/11/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent Walmart.com order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was from Wholesale Party and Costume Supply, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy. We notified the Wholesale Party and Costume Supply team about Ms. [redacted]'s concerns and arranged for them to issue her a refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled order and resolution request. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with...

his) feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We have made several attempts to reach Mr. [redacted] and we have not heard back. In order to provide the best resolution possible, we would need to speak with him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with Pick up Today order she placed. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When we spoke with Ms. [redacted] she advised us she placed an order for Pick up Today and the order was not available and the order converted into a Site to Store. We apologized to Ms. [redacted] for the inconvenience this caused her. Also, we will be escalating the issues Ms. [redacted] had in the store to the proper personnel. We issued Ms. [redacted] a $25.00 gift card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2015/09/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On August 24, 2015, Ms. [redacted] placed an order for an Igloo 5.1 cu ft Chest Freeze. This order was delivered damaged, so a replacement was issued. Ms. [redacted] changed her mind and intent to cancel was placed on the replacement. Due to a system issue, the replacement order was stuck in an Intent to Cancel. My engineering team has pushed it to officially cancel. The refund in the amount of $212.43 has been processed back for Ms. [redacted] to pick up at a Walmart store. Our records show that Ms. [redacted] picked up the refund from her local store on 9/18/2015. For the inconvenience, we issued a $25 Egift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/09/24) */
Walmart.com finally gave me my money back after 25 days of them having my money. I was able to pick up my refund at my local Walmart store on 9-18-2015

Final Consumer Response /* (2000, 6, 2016/01/19) */
walmart has refunded my money.Thank you.

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On November 9, 2015, Ms. [redacted] placed an order for True Digital Prints with Walmart's photo lab. Due to a system error we were not able to process the order and it had to be canceled. We apologize for any inconvenience that this has caused. We were not able to reach Ms. [redacted] by phone to discus the order however we were able to contact her via email and have advised her that her order was fully refunded. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this, they have issued the refund. Thank you for your help in this matter. It truly expedited the matter.

Initial Business Response /* (1000, 9, 2015/01/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her delayed Site to Store order#XXXXXXXXXXXXX for the Graco Spree Travel System, [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have researched and Mr. [redacted]' order was expected to arrive at store#[redacted] on December 19, 2014. On December 20, 2014 we see that the store has refunded Ms. [redacted] for the above order. Ms. [redacted] advised she had to purchase another travel system and the price was $26.34 more than she paid for the order above. For [redacted] satisfaction we have issued Ms. [redacted] a $27.00 eGift card as requested. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 11, 2015/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2014/11/28) */
[redacted] received a Revdex.com complaint from [redacted] regarding his issue with an order he placed on November 16th. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. [redacted] contacted customer service to discuss the damaged item he received and they were not able to help him. . [redacted] wasn't sure if it was UPS or Walmart. We advised him to return the item, but he said he was able to fix it. He will be sending pictures in. We advised [redacted] we will be escalating his call with customer service to appropriate personnel for coaching opportunities. We have issued [redacted] a $25.00 eGift Card for his troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled Pick Up Today order for the Zoomer Kitty Interactive Cat and his wait time at his local store. We thank you for the opportunity to address Mr. [redacted]'s...

concerns and appreciate the time he has taken to provide us with her feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We partnered with Walmart Supercenter of [redacted] for resolution. Due to the inconveniences at the store Mr. [redacted] was issued a $50.00 gift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 11, 2014/11/17) */
RE: [redacted] /Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After receiving [redacted]'s complaint, we reviewed his account records and order history. We were unable to locate the additional shipping cost [redacted] claims we charged him. On November 12, 2014 and November 13, 2014, we communicated with [redacted] and arranged for him to fax us a copy of his credit card statement reflecting the additional shipping charge so we can issue him a refund. At this time, we have not received [redacted]'s credit card statement, but we will assist him with a refund once it is received and confirm the charge. In light of this, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 13, 2014/11/18) */
We did have FED EX pick up the set at my home on Nov. 11. The purchase price has been refunded, however Walmart states that they did not charge us shipping on the set sent in error. My credit card statement reflects that they indeed charged us $49.37 in shipping. Numerous emails back and forth to Walmart with credit card statement which reflects charges recently faxed to them. STILL waiting for response!! Want shipping charges on set sent in error refunded. Any assistance from you will be greatly appreciated!!
Final Business Response /* (4000, 16, 2014/11/26) */
RE: [redacted]/Revdex.com Case
[redacted] received [redacted]'s rebuttal arising from his original Revdex.com complaint. We received [redacted]'s bank statement and issued him a refund for the additional shipping charge he did not receive. The refund will be credited back to [redacted]'s original method of payment within 3-5 business days. In light of this, Walmart considers this case closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 15, 2014/12/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancellation request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have attempted to reach Mr. [redacted] on several occasions with no avail. In order to provide the best resolution possible, we would need to speak with Mr. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 19, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Phone don't work.
Final Business Response /* (4000, 23, 2014/12/22) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Mr. [redacted]'s Lofty Galway SJ15SFB Free Standing Electric Stove of order#XXXXXXXXXXXXX was checked in at our Returns Center on December 16, 2014. Mr. [redacted]'s refund was processed on December 20, 2014. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 25, 2014/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart bilked our order so bad online, we got none of the items ordered for Christmas, which we began shopping before Thanksgiving. You SOLD the first heater we tried to order out of our cart. Do you understand? That is in store theft! That forced us into this Lofty Galway which was cancelled when we thought we had found another one online. That was a scam, neverthless, we have no heater, no rugs which were intended for our business during Christmas.
Do we need another complaint?

Initial Business Response /* (1000, 5, 2014/03/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding unauthorized charges made to her card. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we contacted her via email at [redacted]@fairpoint.net advising to provide us with a copy of her bank statement showing the 23 charges of $48.81 she sees for further review. We have not heard back from her. We encourage Ms. [redacted] to contact as soon as possible to get this matter resolved.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We DID send all bank information to an email address on December 28th, 2013. Perhaps SOMEONE from Walmart.com should CONTACT me as to this day I still have not had 1 phone call or email from them. I have the proof that we sent it from our bank advisor. Many times I try to get in touch with the acounts dept at WAlmart.com and get told it is not allowed, We have to go through a ticket system, How many do I have to get before a hum being talks to me?? No contact has ever been made, I repeat this till I get a contact.
Final Business Response /* (4000, 9, 2014/03/26) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We are sorry to hear that Ms. [redacted] is having difficulty sending her bank statement to us. We have attempted to contact Ms. [redacted] at XXX-XXX-XXXX and at the email address [redacted]@fairpoint.net, but have been unsuccessful. It appears her email address is not a valid one. In light of these events, we consider this matter closed, but Ms. [redacted] can contact us directly with any questions or concerns.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2014/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never been contacted. And my phone number has not changed. No contact was ever made.

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed an order for Grand Theft Auto for PS4, for same day pick up at his local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Mr. [redacted]. We contacted Mr. [redacted], placed a new order shipping the item to his home, and honored the Black Friday price. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart responded very quickly and honored the price I originally paid.

Initial Business Response /* (1000, 10, 2014/08/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an item he received late. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with her feedback...

and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] notified us that he did not receive his Vitamin Sport, 20 ct. After further research we see the item was delivered on August 18th at 9:23 a.m. We apologize for the inconvenience this caused Mr. [redacted] and have issued him a $10.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have gone above and beyond by taking care of the issue. I will respond to them and return the item. They sent out 2 too many. I appreciate all your help and please note I never intended to get them in trouble as I do use them often and this has been the first time this has happened. Thanks again.
[redacted]