Walmart.com

Initial Business Response /* (1000, 20, 2015/02/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund and return request for the 2- Your Zone ZZZ Collection Loft Bed, Multiple Colors; Color: White of order#XXXXXXXXXXXXX. We thank you for the opportunity to...

address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have attempted to reach Ms. [redacted] on several occasions with no avail. Researching this account we see that Ms. [redacted] was refunded $532.86 on November 11, 2014 after she virtually signed the Return Agreement/Affidavit. This affidavit advised Ms. [redacted] that we were expecting the 2- Your Zone ZZZ Collection Loft Bed, Multiple Colors; Color: White of order#XXXXXXXXXXXXX on or before December 27, 2014. Ms. [redacted] was recharged on December 27, 2014 because we did not received the items back at the agreed timeframe, per the Return Agreement/ Affidavit. On January 13, 2015 we refunded Ms. [redacted] again $532.86. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for he feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/01) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Kid Trax SRT Viper 16-Volt Battery-Powered Ride-On he purchased. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time...

he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] ordered a Kid Trax SRT Viper 16-Volt Battery-Powered Ride-On. He received an email stating it was delayed. Because it was a birthday present, he requested to cancel the order. Mr. [redacted] was not charged for the order, and the authorization hold for those funds have released back to his card. We contacted Mr. [redacted] and informed him that we have contacted our fulfillment team regarding the delay of the order and they have confirmed that at the time he placed the order, they could not find a fulfillment center that carried the Kid Trax SRT Viper 16-Volt Battery-Powered Ride-On. For the inconvenience, we issued a $25 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They made it right, the $25 gift card made up for my time and convience

Initial Business Response /* (1000, 6, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was from ivgStores, LLC, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy.
We notified the ivgStores, LLC support team about Ms. [redacted]'s concerns and arranged for them to issue her a refund. We contacted Ms. [redacted] and verified that she had been fully refunded. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted ivgStores before I ever contacted Walmart.com regarding the refund. IvgStores said they never captured the funds for my order. I took this matter up with Paypal to see if anyone captured the funds. They said yes, the funds went to Walmart.com. I made many calls to Walmart.com to try and get reimbursed the funds for this order. They always claimed they never captured the funds. I again contacted ivgStores about the reimbursement. They said I needed to take this matter up with Walmart.com as they never captured any funds. I went back to Paypal and they contacted Walmart.com via a conference call. Walmart.com still insisted they never captured any funds. Paypal verified that they did. With no cooperation from Walmart.com at this point, I turned to the Revdex.com and ICC.
Final Business Response /* (4000, 10, 2016/02/12) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint and contacted her to revisit the issues surrounding her complaint. We are very sorry for any misunderstanding. We confirmed that Ms. [redacted] has received her full refund and that she had no other issues. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted].
Walmart.com
Final Consumer Response /* (2000, 12, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because:
 
I cannot accept [redacted]'s (Representative of Walmart) response because it is highly inaccurate and indicates she has no clue what so ever of Walmart's errors.
 
Please review my response to [redacted] and Walmart:
[redacted],
 
Please be sure to read this email as you continue to not grasp what is being said.
 
1) First of all I didn't attempt to add anything with my recent order. Whatever happened with Walmart was on your company's end (as it has been in all these reported cases). Your check-out delayed 2 to 3 times before accepting the new card which your Engineering department added. Of course this is the card I used. Why would I select to use the "expired" care. Also your Walmart system would not allow me to select the "expired" card when all of this began. There's no logical reason why I would attempt using it ever again. Walmart should have deleted that card since the error is on Walmart's end not mine.
2) As you should know the order eventually went through. If you need more information, again, contact your Engineering department. I have no further information on that matter.
[redacted]
[redacted]
 
I don't appreciate your failure to grasp the seriousness of this matter or your condensing nature.
[redacted]
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to a refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted]'s order included a dumbbell set that was delayed and the first order was delivered to the store, but lost. We issued a replacement order for the dumbbell set, however the replacement order was not processed due to a system issue. We have issued Mr. [redacted] a full refund of $210.14 and have sent an eGift card to him as compensation for the issues surrounding his order. We also identified several coaching opportunities and have forwarded these to the appropriate departments for review. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order#XXXXXXXXXXXXX for the 6- 8x11 Photo Calendar, 12 Month that failed to process. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate...

the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s photo order was stuck in processing and required special handling in order to successfully cancel. On today, February 2, 2015 Mr. [redacted]'s order has successfully cancelled. We have spoken with Mr. [redacted] and advised her that her $78.30PayPal refund should post within the next 7 business days. We have also issued a $40.00 eGift card for the inconvenience and delays. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 16, 2014/07/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the issues with his order for the Roadmaster Granite Peak 26" Men's Mountain Bike. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate...

the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order on June 15, 2014 for the Roadmaster Granite Peak 26" Men's Mountain Bike. This was a pick up today order at his local store. The bike was out of stock and therefore was cancelled. Please note, if a Pick Up Today order cancels due to Out of Stock at the store, our system checks to see if online has stock and if so, creates a new site 2 store order. This is what happened to Mr. [redacted]'s order. His order was reshopped and therefore was charged for it. Our records show that he picked up the bike from the store on June 27, 2014. As Such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2014/10/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his original Site to Store order#XXXXXXXXXXXXX for the Broyhill Comfort Temp 4" Gel Mattress Topper; Size: Queen. We thank you for the opportunity to address Mr....

[redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On October 9, 2014 Mr. [redacted] was issued replacement order#XXXXXXXXXXXXX by [redacted] Service. We contacted Walmart Supercenter #1916 of Coconut Creek, FL and the management team advised us that they located Mr. [redacted]'s original order. The store's management team has advised they have spoken with Mr. [redacted] and have cared for him as well. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2014/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy that I was finally taken care of Victoria of Walmart and that the original order was finally found after waiting since October 1st.

Initial Business Response /* (1000, 5, 2015/05/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for the 4 Year Service Plan for Refurbished Televisions $150 - $199.99. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he advised us that he sent a request to Asurion requesting to be refunded for the 4 year service plan because he sold the item. We partnered with Asurion for final resolution. Asurion has mailed Mr. [redacted] $29.00 refund check on FedEx Tracking# XXXXXXXXXXXX. The tracking shows delivered on May 12, 2015. We have attempted to reach Mr. [redacted] to provide him with the updates and to confirm the delivery of the refund check, but have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 15, 2014/04/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed with Walmart.com. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We sent an email to Ms. [redacted] advising her we checked with USPS and they show Ms. [redacted]'s package was delivered on March 24th at 11:47 a.m. If this is not the case, please have Ms. [redacted] contact us at the number below. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2014/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive a package on the 24th. However, the order was wrong. I paid for 2 garments and only received 1.
Final Business Response /* (4000, 19, 2014/04/23) */
We reached out to Ms. [redacted] through email regarding her rebuttal. She stated her complaint was with [redacted] owner of internet company called Bodi Garments. She stated she was not sure how this was referred to someone with Walmart. In light of these events, we consider this matter closed.
[redacted]
Walmart.com
Final Consumer Response /* (2000, 21, 2014/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response /* (2000, 7, 2016/03/14) */
I was recently, on 3/7/16, notified by Wal-Mart.com that they issued a refund for the $31.55. this refund has posted to my bank, so I have now been refunded by Wal-Mart.com. I have gotten the resolution I was seeking. Thank you for your...

assistance.
[redacted]

Walmart.com received a [redacted] complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received [redacted] complaint,...

we reviewed her Walmart.com account and order history. On August 20, 2016, [redacted]  placed an order for an Ideal Ruff Weather Pet Door. Our records show that this order was through our marketplace vendor, [redacted]. We have determined that the ad was incorrect and therefore a refund was processed for the order. The ad has been updated to show the correct price and item details. We have offered the item at the original price she paid of $51.81. [redacted] accepted, so we have issued a $147.19 eGIft Card to cover the price difference. As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted]Walmart.com

Initial Business Response /* (1000, 10, 2014/11/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a problem we recently experienced on our website which due to a technical error, resulted in items showing incorrect pricing. Once we became aware of this issue, we...

immediately took corrective action to investigate and rectify the error. Unfortunately, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience and to show our appreciation for our customers, Ms. [redacted] should have received an email with a $10 eGift Card. Again, we sincerely apologize for this and hope that Ms. [redacted] will give us the opportunity to serve her again. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/03) */
Walmart.com received a Revdex.com complaint from [redacted] P. [redacted] regarding his order placed for tires and installation. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] purchased four tires and had them installed. Mr. [redacted] noticed a significant bulge in one of the tires. We advised Mr. [redacted] to purchase a new tire on line, as the store did not have that brand in stock. We have issued Mr. [redacted] a full refund for the defective tire. We contacted his local store and they will install the new tire. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2014/11/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a double billing issue. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our Billing team has reviewed Ms. [redacted]'s account. Ms. [redacted] was issued a refund in full on November 7th. If Ms. [redacted] feels she has been double billed she will need to email her end of the month statement to [redacted]@wal-mart.com. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 20, 2015/10/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the delay he experienced with his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Our records indicate that Mr. [redacted]'s order was delayed due to a system issue, which has been addressed. A full refund has been issued for the shipping charged and an eGift Card has been sent to Mr. [redacted] for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.

Initial Business Response /* (1000, 10, 2014/07/31) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.

Initial Business Response /* (1000, 10, 2014/03/04) */
RE: [redacted] / Order #: XXXXXXXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his Pick-Up-Today order that was cancelled. I am very sorry to hear of the difficulty he has experienced.
After we...

received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. When an order is placed for Pick Up Today, an associate at the store will gather the items they've requested online. If the store does not have the item in inventory, our system checks surrounding stores within a 50 mile radius for the inventory. If the item cannot be located, the order is cancelled. If the item is available in one of our warehouses, a new order is generated for Site to Store delivery. When this happens, we send the customer an email notifying them of the changes and provide the new delivery date. Unfortunately, the item Mr. [redacted] ordered was out of stock and we were unable to fulfill his order. We attempted to call Mr. [redacted] at (XXX) XXX-XXXX to discuss this matter and formally apologize for the inconvenience, but he was not available. We sent him an email under incident XXXXXX-XXXXXX and left a detailed message about why his Pick Up Today order was cancelled. In addition, we advised him to contact us so we could send him a $20 egift card to compensate him for the inconvenience. We have not heard back from him. In light of this, Walmart.com considers this matter resolved.
Again, we thank Mr. [redacted]' for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, Walmart did email me about this matter. They explained they have to right to cancel any order. That's exactly my point. They don't offer you a different brand or anything. I ordered a Samsung S3 phone. They could have at least offered me a different brand, like the cheaper LG F3 Virgin Mobile phone for same price, and that would have made me happy. But they just cancel your order anytime they want.
Final Business Response /* (4000, 14, 2014/03/20) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We attempted to call him at (XXX) XXX-XXXX on March 20, 2014, but he was not available. We also sent him an email to contact us if he still needed assistance. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow questions or concerns.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 16, 2014/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried to contact but was unable to reach anyone. I do think their response is generic and cold for any business.
I have offered many ways to clear up this matter but doubt they even considered any of them. I think they just hire someone to sit there and call then close. Call then close. Call then close.
This has got to be the worst business ever.
I will never do business with them again.
This matter is not closed. So, In the light of that, I don't consider this matter closed and would like my original purchase or rain check. Thank you.

Initial Business Response /* (1000, 10, 2014/12/29) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We issued Ms. [redacted] a refund of $100 back into her original method of payment. In addition, Ms. [redacted]'s concerns regarding the unsatisfactory service she received from our [redacted] care associates have been forwarded to the appropriate management groups where corrective action will be taken. Due to our privacy policy we are unable to share any details regarding the course of action we make internally towards the [redacted] care department. However, we can assure you that we are making every effort to prevent these issues from occurring in the future. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/06/04) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund and return request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We partnered with Seko Worldwide Freight. We have spoken with Mr. [redacted] and he has confirmed that the order was successfully picked up on June 3, 2015. Due to the inconvenience we have issued Mr. [redacted] a $50.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] helped solving the problem in timely manner