Walmart.com

Initial Business Response /* (1000, 10, 2014/12/16) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for Recycled Business Card Holder. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Our records indicate [redacted] was issued a refund in full of $14.62 on December 9th. We also issued her a $20.00 eGift Card for her troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2014/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I STILL CAN NOT USE THE CARD THEY ARE SAYING I HAVE. I HAVE TRIED OVER AND OVER AND IT WILL NOT WORK!!!!
Final Business Response /* (4000, 14, 2014/12/22) */
[redacted] received [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We issued [redacted] a new $20.00 eGift Card. If she has any additional issues she may contact us at [redacted]. In light of these events, [redacted] considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
[redacted]
Final Consumer Response /* (2000, 16, 2014/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was able to see this one. Thanks

Initial Business Response /* (1000, 5, 2016/01/10) */
RESPONSE:
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for the delayed KidKraft Rapid Waterfall Train Set 48 pcs and Wooden Table of order#XXXXXXXXXXXXX. We thank you for the opportunity to...

address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We spoke with Ms. [redacted] and she confirmed she eventually did receive the item, but it was well past the expected delivery date. For all of the inconvenience, we have refunded her order $65.00. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2014/12/17) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have confirmed that her order was cancelled on the same day it was placed as it was no longer in stock. Therefore, we did not collect the funds for [redacted]'s order. However, [redacted]'s bank may have placed an authorization hold on her account. Some banks may request an authorization release form from us in order to release the funds immediately. On December 17, 2014, we sent [redacted] an email explaining these details and advised her to contact us after gathering the necessary details from her bank so we could process an authorization release form to release her funds. In light of this, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 18, 2015/08/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her shipping charge refund request for her late to arrive order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken...

to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We contacted iSave.com regarding the delivery status of Ms. [redacted]' order and advised of her compensation request. iSave contacted us back and advised that Ms. [redacted] has a scheduled delivery appointment for Saturday, August 8, 2015. iSave has advised she have also refunded the $99.00 shipping fees for [redacted] satisfaction. We have made several attempts to reach Ms. [redacted] and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/03/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her feedback regarding the manual Site to Store Pick Up process. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time her has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We partnered with Ms. [redacted]'s local store of [redacted], ** for resolution. We spoke with Ms. [redacted] and she advised that she has spoken with the [redacted] store team and that her issue had been resolved. We also spoke with the store's management team and confirmed that her feedback has been forwarded to the innovations team. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your prompt attention and assistance.

Initial Business Response /* (1000, 11, 2015/02/23) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. On February 19, 2015, we issued Ms. [redacted] a refund for the shipping charges she paid for her order in the amount of $53.34 back to her original method of payment. On February 23, 2015, we communicated with Ms. [redacted] via email and confirmed she received her refund and no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/02/25) */
Resolved. I called them and talked to a wonderful associate called Stewart and he resolved it right away. My shipping charges were refunded within 2 days.

Initial Business Response /* (1000, 5, 2015/05/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received...

Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We apologized to Mr. [redacted] for the inconvenience he experienced with his order. We reached out to the manufacturer, Ameriwood and verified they are shipping the defective piece to Mr. [redacted]. We also issued Mr. [redacted] a $25.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/07/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his damaged/defective Insta-Bed Raised Air Bed with Built-In Pump, Queen and 2 Year Replacement Plan for Outdoor Sporting Goods $100 - $149.99. We thank you for the...

opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised that the replacement plan provider and customer service would not assist with resolving the issue. I advised Mr. [redacted] that the replacement plan provider would need to be contacted regarding his return request, and that he would need to initiate a claim with the replacement plan provider. Mr. [redacted] advised me that he wanted the issue resolved as soon as possible. For customer satisfaction, Mr. [redacted] has been refunded $135.89 as requested. We have also advised Mr. [redacted] to destroy of the damaged item safely. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 9, 2014/07/16) */

Initial Business Response /* (1000, 10, 2014/02/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund he is waiting for. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed with our billing department Mr. [redacted]'s check will be mailed today, February 28, 2014 via Federal Express in the amount of $639.86. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the Google Nexus 7" Tablet 32GB Memory she purchased. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] ordered the Google Nexus 7" Tablet 32GB Memory 2013. The ad was listed incorrectly and the Google Nexus 7" Tablet 32GB Memory was in fact a 2012 model. The ad has been updated on our site. We contacted Ms. [redacted] and she advised she already returned the initial tablet she received. We have offered the 2013 model of the Google Nexus 7" Tablet 32GB Memory and have issued a $75 Egift Card for the difference. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he has advised us that the cancellation issues have been resolved. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The case has been resolved. Thank you for a prompt response.

Initial Business Response /* (1000, 5, 2015/01/05) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received **. [redacted]'s complaint, we immediately took corrective action to rectify her issue. On December 23, 2014, we processed a refund for **. [redacted]'s order. The refund was successfully deposited into **. [redacted]'s original method of payment on December 24, 2014.
In light of this, [redacted] considers this matter closed. However, **. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Consumer Rebuttal /* (2000, 7, 2015/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding issues he experienced with his and his wife's recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On December 1, 2015, an order was placed for same day pickup at Mr. [redacted]'s local Walmart store. The order was not fulfilled and a full refund has been issued. We're very sorry for any inconvenience. As a one-time courtesy, we have processed a $15.00 eGift card to the email address on file. We are very sorry for all of the difficulty Mr. and Mrs. [redacted] experienced with this order. Walmart.com considers this matter closed but again, we encourage Mr. [redacted] to contact us directly is he needs assistance in the future.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/23) */
Walmart.com received a Revdex.com complaint from Ms. Anna Stewart regarding the incorrect item she received We thank you for the opportunity to address Ms. Stewart's concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. Stewart's complaint, we reviewed her Walmart.com account and order history. Ms. Stewart placed an order for a storage locker on September 25, 2015. Unfortunately, due to an error at our fulfillment center, the wrong item was selected and shipped to her. We have processed a call tag in order to pick up the incorrect item and processed a replacement order on October 14, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. Stewart for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at 855-559-5603 between the hours of 8am - 5pm, Pacific Time.
Sincerely,
Princess B.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/16) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order he would like to return. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We spoke to the store manager at the store [redacted] picked up his order. The store manager advised for [redacted] to return the item to the service desk and he will be issued a full refund. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 16, 2015/01/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for photo order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and for all of the inconvenience and frustration we have issued $60.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 19, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There were still many problems in resolving my complaint. The executive had difficulty communicating with me via my preferred method (email) and because of this she was not able to refund my money (even tho she was provided my credit card statement). She offered a gift card for the amount in question, I reluctantly accepted. The case can be closed, but I will not deal with this company again. Terrible [redacted] service from bottom to top.

Initial Business Response /* (1000, 5, 2014/11/28) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order for Homz 17-Gallon Rope-Handed Tub, set of 8. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. Our records indicate [redacted] received a refund in full for $46.50 on November 21st. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart sent me a e mail saying they were crediting me for the tubes also included in the e mail was a note saying if I did not return the set of 8 tubes by a certain date I would be recharged with the tubes
The problem is that I never received 8 tubs so it's impossible foe me to send 8 tubs back to them
I only received 1 tub
That was the main problem from the start
They issued a Fed X pickup for a set of 8 tubs which I do not have to give to FedX
I only received 1 tub
No one seems to understand the problem
Final Business Response /* (4000, 10, 2014/12/15) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order for Homz 17-Gallon Rope-Handed Tub, set of 8. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. [redacted] has returned the one tube that he had received and our records indicate [redacted] received a refund in full for $46.50 on November 21st. [redacted] will not be rebilled as the item he received has been returned. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Final Consumer Response /* (2000, 12, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Resp4onse /* (1000, 10, 2016/02/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s order was from AmericaRX Smart Shop, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all claims for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy. Due to the fact that Mr. [redacted] was unable to get assistance from AmericaRX Smart Shop, we have issued a refund for his order. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart provided a refund in addition to a 5$ gift card for my inconveniences.

Initial Business Response /* (1000, 10, 2014/03/17) */
We are working with Ms. [redacted] regarding this complaint but are requesting additional time to post our response.
Final Consumer Response /* (2000, 13, 2014/03/20) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
Walmart has offered, and I have accepted, a full refund. Thank you for your time in this matter.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] was extremely helpful & courteous while addressing my issue. Although I did purchase the item at another store, she has restored my confidence that any future orders will be placed with ease. Thank you for quick resolution. 
Sincerely, [redacted]