Walmart.com

Initial Business Response /* (1000, 13, 2015/02/06) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a mini iPad. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When we spoke to Ms. [redacted] she advised us she received her item. We apologized for delay in receiving her item and the issues she had with [redacted] service. We have escalated her concerns to the proper department for review. We also issued her a $20.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 15, 2015/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.
Serif">After we received [redacted] complaint, we reviewed his Walmart.com account and order history. On September 21, 2016, [redacted] placed an order for an eDelivery Playstation game card. When an eDelivery order is placed, the eDelivery card is sent to the email address on file. We have checked the order and the eDelivery card that was sent. Our records show that the eDelivery game card was sent to a different email than the email address associated with the account. The eDelivery game card was sent to the email associated to this complaint which is also the same email we have been communicating with [redacted]. The status of the game card shows it was received and opened on 10/4/2016. We have tried to cancel the card, however, it appears the card has already been redeemed. Because of this, [redacted] would have needed to file a dispute for the charge if he has not received it. [redacted] did file a dispute, however, it was worked and closed in Walmart’s favor, so a refund was not processed. As a one-time courtesy, we have issued a refund in the amount of $49.99. The refund will post back onto [redacted] original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely,
[redacted]Walmart.com

Initial Business Response /* (1000, 5, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] placed an order for a TV Mount on our site, but she never received it. She contacted our [redacted] Service team and a replacement order was issued. Ms. [redacted] had stated that her card was billed for the replacement item. We researched with our billing team and confirmed that we have no record that she was billed for her replacement order. We informed Ms. [redacted] of this and asked her to provide us with a copy of her bank statement if she is still seeing a double charge. We have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It was showing as a debit to my account however it wasn't taken out of my account.

Initial Business Response /* (1000, 5, 2014/08/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] was unable to receive assistance from our [redacted] Care department for the tablet she received damaged. As a courtesy, we have issued her a refund for her order since the tablet was not in stock for replacement. On August 19, 2014, we spoke with Ms. [redacted] directly. We apologized for the inconvenience and explained the details above. We also confirmed during our conversation that she no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is free to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak to someone from Walmart. They said since they no longer had the tablet, they would issue a refund that would be issued in three to five business days. I signed their return agreement and dropped the package off at the post office, but I still have not received the credit.
Final Business Response /* (4000, 9, 2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that her tablet was returned at our returns center on September 5, 2014, and a refund email was sent out to her confirming her return. On September 12, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. In addition, we sent her an email explaining the above details and advised her to contact us back if she still needed assistance. Unfortunately, we have not heard back from her. At this time, Walmart.com considers this matter closed. However, we will continue to work with Ms. [redacted] directly if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 11, 2014/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I originally was contacted by Walmart, Bryan, the representative I spoke to, said the refund would take 3-5 days to be processed. That was on August 19th. I have not yet received the credit. They did call me once, but it was right before their call center closed for the weekend (I work during the day). I do not understand why their representative would have lied to me when I spoke to him and why the matter is taking so long to complete when I have done everything they asked. This is another example of their poor [redacted] service. I just want them to do what they said they were going to do and issue my refund as they already have the tablet back.

Initial Business Response /* (1000, 5, 2015/02/17) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr....

[redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate a refund check has been sent to Mr. [redacted] for $291.78. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To Revdex.com, I have had it with Walmart. [redacted] knows we haven't got a penny from her. And yesterday Walmart waisted two hours of my time. [redacted] said they won't refund my money. Now [redacted] says she did. Walmart is trying to keep the money for themselves . [redacted] told us to our face at [redacted] XXXXX that he will not refund my money and [redacted] said she said. Walmart.com is not truthful only [redacted] is in supporting us because we paid for our order she is the nicest lady there and we have proof we paid for this. I will continue to complain until I get my money. In [redacted] mind she thinks it closed. Is she the [redacted]. Because I am the [redacted] and it is not closed. If u sent the refund were is a copy of it send it to the Revdex.com please. If I don't receive my refund I think the Revdex.com would be interested to know Walmart is steeling my money because an accredited business cannot do this.
Final Business Response /* (4000, 21, 2015/03/09) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. I am very sorry that he has continued to have difficulty with receiving a refund for his order that was cancelled. We did attempt to issue refunds in the form of a check. However, we were advised multiple times that the check had incorrect information. As such, they have been cancelled and we arranged for Mr. [redacted] to pick up a cash refund at his local Walmart store. We have received confirmation that the full amount was picked up on Friday, March 6th. This matter has been considered closed.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 23, 2015/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because [redacted] intentionally sent us to go get it and then called the police to set us up and cause the store said it was fraud. And the. Said if I come back it is trespassing

Initial Business Response /* (1000, 5, 2015/12/31) */
Hello,
This is to notify your office that the complaint filed by [redacted] has been received, and it has been determined this is an issue for our Walmart Stores Inc. escalation team. Please be informed that this concern has been...

forwarded to their attention, and they will respond directly to your office. If you have any questions or need to provide further information regarding this complaint, we can be reached by email at [redacted]@walmart.com or by phone at XXX-XXX-XXXX.
Sincerely,
[redacted] L.
Walmart.com

Beware when ordering items from Walmar[redacted]. Walmart’s online customer service representative lied to me on several occasions on my order(S). On 3/15/16, I contacted customer service regarding my concern do to the fact I had not yet received a confirmation email for the order that was placed on 3/11/16, nor have I not receive any shipping information. I was told by customer service rep. [redacted]. (lie #1) that it DID ship on the 3/11/16 and it was on its way. On 3/19/16, I contacted customer service once again for an update, [redacted]. (lie #2) informed me that it shipped on 3/18/16 and was nice enough to supply me with a tracking number (finally after a week). When I looked up to see the whereabouts of the order I found that it in fact it hadn't even ship yet, it didn't ship out until a little after 9:00pm on 3/19/16. When I called them out on their lies, I receive no response back. No sorry we messed up, no nothing. On 3/21/16 the order shows up at the store of my choosing (again no email on its delivery and that it's ready for pick up) only to find that it’s the wrong order. The item and packing slip was for someone completely different and not even close to the item I ordered. I then called customer services and a rep. (named [redacted]) was able to fix the issue in a timely manner. But due to the fact that I was lied to twice, had not received a conformation emails on the order being received, shipped or on delivery and the lack of concern from customer service, I decided I would be choosing [redacted], [redacted] or other suppliers first. Walmar[redacted] use to be my first choice but not anymore, if at all. I will NOT be lied to. I think I will be limiting my time I physically spend in a Walmart store as well.
On 3/31/16, [redacted] (a Walmart Sr. Executive Escalations Specialist) called me and apologized for the situation and said how this experience would be used for future training.
Well against my better judgment I believed her and I tried to place another order and sure enough the issue happened again. I received no confirmation email on shipment. [redacted] (the online rep that was filling in for [redacted]) misinformed/lied to me, AGAIN. (Lie #3) She wrote in an email that the order did ship and she supplied me with a “tracking number.” Well it did NOT ship on the 4/15/16 like she said in her email. In fact, FedEx tracking page shows that the order didn't ship until 4/20/16, 5 days later than she said and now has a delivery date of 4/26/16. So, the order has missed the promised delivery date of 4/21/16 and I was misinformed/lied to once again. I emailed [redacted] 3 times regarding this last issue and even included Walmart's CEO [redacted] on the last email I sent on (4/21/16). I have not gotten any type of reply back since, not from anyone, not even from the CEO. I guess it's safe to say that I am being ignored.
So, when using Walmart's online services beware, because you too can be ignored if you have an issue as well. It's to bad, my wife and I WERE consistent and loyal customers.

I like shopping at Walmart, I think the parking area should have crossing guards and to improve safety.I think the photo shop could have better standards for developing pictures, privacy and safety standards.

Walmart[redacted] received a Revdex.com complaint from [redacted] regarding her order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her Walmart[redacted] account and...

order history. On November 07, 2014, [redacted] placed an order for a Razor Electric Tricycle to be picked up at her local Walmart store the same day. Unfortunately, the store she selected did not have the item in stock. If an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original location. If an item is sent from a distribution center, a new order is created. In this case, we had to create a new order. Due to a technical error, [redacted] was double billed. We have since processed a refund for the error. As such, Walmart[redacted] considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmart[redacted]

Walmart.com received a [redacted] complaint from [redacted] in regards to his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received [redacted] complaint, we...

reviewed his account and order history. [redacted] first order was lost in transit. Unfortunately, we were unable to replace the pool as it was out of stock initially. At that time, we did not have a comparable pool to offer. The pool then came back into stock and a replacement order was shipped to [redacted] local Walmart store. [redacted] has confirmed that he did pick up the pool. [redacted]. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2015/11/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Unfortunately, the patio set ordered by Ms. [redacted] was not delivered due to being lost in transit. We have issued a full refund for the order and Ms. [redacted] has placed a new order, which was shipped directly to her home. We made various attempts to contact Ms. [redacted], both by phone and email but we did not receive a response. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2015/04/21) */
Walmart.com received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s...

complaint, we reviewed her Walmart.com account and order history. We have reached out to Ms. [redacted] through email several times asking for an order number. We have not received a response. In order for us to proceed Ms. [redacted] will need to provide an order number. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2015/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint is not about the purchase of the tablet but about the warranty through asurion.
Final Business Response /* (4000, 19, 2015/04/24) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted] contacted us on April 23rd. She advised us her claim was not with Walmart but with Asurion. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 21, 2015/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My claim was not against walmart but asurion I contacted you about this last week and was told you all would fix the misunderstanding.

Complaint: [redacted]I am rejecting this response because: I was unable to ever order the tv so the response is ridiculous. I am able today to replicate the issue, Walmart just does not want me to prove it to them. [redacted] has now taken this personally which is unprofessional behavior again. 
I will continue the fight for them to make it right and do not appreciate the insinuation that I am lying. I have provided proof ten fold and can still. Sincerely,[redacted]

Initial Business Response /* (1000, 11, 2014/12/09) */
[redacted] received a Revdex.com complaint from [redacted] regarding her cancelled order# [redacted] from our Marketplace Vendor, [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the...

time she has taken to provide us with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have escalated her cancellation issue to the Marketplace Vendor, [redacted] and advised the customer would like the 1.00Ctw Diamond 0.30Ct Center Princess 3 Stone Bridal Set Women's Fixed Ring Size - 7 at the price of $218.53. [redacted] has attempted to reach [redacted] and have not been successful As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 13, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart representative was rude and pretty much said I was out of luck. Then she told me a promise ring I previously purchased was discontinued and out of stock so I could do nothing about it. I explained That was not the ring in question, Then she realized this and again this ring was also discontinued and out of stock. I find this hard to believe since it is for sale at Sears. I told [redacted] I guess I would accept their offer of a 30 gift card but they left me no choice. So, no rings, no wedding, Merry Christmas!

Initial Business Response /* (1000, 12, 2016/02/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]' complaint, we reviewed his account and order history. Mr. [redacted] placed an order to be shipped to his locate Walmart store in November. Unfortunately, it looks like the order may have been lost in transit. We're very sorry for the difficulty this issue caused Mr. [redacted]. A full refund was issued to Mr. [redacted]' original method of payment and confirmed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/25) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Typically, when an order is returned, a refund or replacement is processed when the item is received by Walmart. At this time, our records do not indicate that Ms. [redacted]'s order has been returned. However, as a one-time courtesy, we have refunded Ms. [redacted] in full for $26.09. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I returned the item to them and they are saying they are doing a one time courtesy of returning my money!! Now if I continue to shop with them and something like this happens again. Hopefully not. I did my part by returning it. The tracking says I returned it. So I am at a lost. I shopped with them before and no problem. I received my money back so I am happy about that.
Final Business Response /* (4000, 9, 2016/02/17) */
Proposed response for: [redacted]
Order number: XXXXXXXXXXXXX
RESPONSE:
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Walmart.com has attempted to contact Ms. [redacted] via email and telephone, however we have not received a response. Ms. [redacted] has been provided with our contact information and we welcome Ms. [redacted] to contact us, should she have any further issues or questions. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 11, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
AFTER CONTACTING Revdex.com I WAS REFUNDED MY MONIES. NO FURTHER CONTACT NECESSARY. THANK YOU.

Initial Business Response /* (1000, 10, 2015/09/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On July 15, 2015, Mr. [redacted] placed an order for Metropolitan 5-Piece Dining Set. Our records show that the order was lost in transit therefore our [redacted] service team issued a replacement for the item. The replacement order was lost in store. It was later found by an associate on August 6, 2015 and it was returned back to us. The item may have been put on the wrong pallet by the store, or checked in incorrectly by the returns center and this caused the refund to not process. We have manually processed the refund back to Mr. [redacted]'s original form of payment. For the inconvenience, we issued you a $25 EGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L
Walmart.com

Initial Business Response /* (1000, 6, 2015/02/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the shipping delay of order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and confirmed this was a fulfillment issue. We have refunded Ms. [redacted] $4.96 for the shipping. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/06) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed on September 18th. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We sincerely apologize for the inconvenience she experience with her order and customer service. Her issues have been escalated to the proper department for review. We have issued Ms. [redacted] a $30.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although it isn't 100% what I asked for.. I do shop at the Walmart store locally, and can benefit from using it.. I do appreciate them taking the time to see that I am a valued [redacted], and appreciate their apology! I accept their resolution, and thank all parties for their time!
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/06/02) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with a Straight Talk card she purchased. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for a Straight Talk card, and did not receive her item. Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. We do show Ms. [redacted] order was processed. Also, we apologize for the experience she had with [redacted] Service. We have escalated her complaint to the proper department. We have issued her a $10.00 eGift Card for her troubles. We tried to reach Ms. [redacted] at the phone number we have on file and could not leave a message. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted]'s for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Even though the process was completed it took countless and m overwhelming amount of time. The order confirmation and order status stated one thing and walmart did not follow through. It took approximately three hours and twelve placed phone calls to walmart to receive my order. After 24+ hours after Oder status said it should have been sent. I do not feel as though a ten dollar card comes remotely close to any type of resolution.
Final Business Response /* (4000, 14, 2014/06/19) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Final Consumer Response /* (4200, 16, 2014/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There should be no further reason to further look into an issue that is going on 31 days. A complete refund would be best at this point.