Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his Walmart.com account. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we...

reviewed his Walmart.com account and order history. We have made several attempts to reach [redacted] regarding his Walmart.com account and Savings Catcher issues and we have not heard back. In order to provide the best resolution possible, we will need to speak with [redacted]. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

I ordered merchandise (clothing) from Walmart[redacted] and had NO IDEA until after my order that they were having a 3rd party[redacted]pany, [redacted], process my order. I was CHARGED on my card by Walmart, yet they will not take back my return at a local store. In addition, [redacted], will not send me a return label even though their sizes are not true to size at all. I want to WARN everyone not to order from Walmart[redacted]. I have emailed both [redacted] and Walmart to no avail.

Initial Business Response /* (1000, 6, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her damaged EA SPORTS 72 4in1 Swivel Combo Table of order#XXXXXXXXXXXXX and replacement request. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We spoke with Ms. [redacted] and she advised the EA SPORTS 72 4in1 Swivel Combo Table of order#XXXXXXXXXXXXX arrived damaged and she requested a replacement. We advised Ms. [redacted] that we are currently out of stock of the EA SPORTS 72 4in1 Swivel Combo Table and cannot replace. This item is considered seasonal. Once we have sold all of the units the model is not replenished. For the inconvenience we issued Ms. [redacted] a $50.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2016/01/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

July 7 2016 Order [redacted]
This order was a site to store order but some how ended up being a [redacted] delivery to the store but with my name as the recipient. So technically they don't have a site to store for me.....I cannot pick it up because it is not in the system and can't get a refund because it was delivered BUT not to me.
This was explained to me by a Walmart.com employee by the name of [redacted]---this person is not qualified to deal with the public, she was very nasty and abrupt . She is the one that told me I couldn't get the bike OR my money back. So Walmart gets to keep my money AND the bicycle??
UPdate; my local Walmart store when it was shipped let me show proof it was mine and gave me a refund. No Thanks To [redacted]

Initial Business Response /* (1000, 5, 2015/06/30) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his refund. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received...

Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] was issued a refund through PayPal (transaction #OLOXXXXXXYOXXXXXA). We apologized to Mr. [redacted] for the inconvenience this caused him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/06/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On June 22, 2014 we refunded Mr. [redacted] $86.49 onto his original method of payment. I contacted Mr. [redacted] on June 24, 2014 and he advised me the issue had been resolved. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Complaint: [redacted]I am rejecting this response because:  I am rejecting the response from the business Walmart because they advertised the iPad bundle as a price for $22.99 I order the items they remove the money from my bank the whole process went through and then they found out that they advertise these items wrong at a wrong price so then they canceled my order when I called in to find out why my order was canceled every person I spoke to verified that it was a pricing error on their behalf so and my response is how is it my fault that they put the wrong price on the website to me that is false advertising and they should have to honor that price I have additional screenshots to send if needed I was only allowed to download so many.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/02/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an order he placed for H&R Block software. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] stated there was a $50.00 eGift Card bonus when purchasing this software package. The $50.00 eGift Card was if you put $400.00 or more of your tax return on a Walmart gift card. As a one time-courtesy we issued a $50.00 eGift Card to Mr. [redacted]. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response is partially acceptable since a bonus $50 gift card was issued to me. However Walmart did not apologize or acknowledge that the advertising and sales listing failed to disclose the additional requirements for getting the bonus at the time of my purchase. Early purchasers like myself were mislead but at least now the Walmart advertising and the web sales listing have since been updated to reveal the previously hidden requirements before a purchase is made.

Initial Business Response /* (1000, 5, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 17, 2015 Ms. [redacted] placed an order for an HP LaserJet Laser Printer and Toner Cartridge. She later contacted our [redacted] service department regarding her tax exempt status. In reviewing Ms. [redacted]'s account, her account is identified as tax exempt. We attempted to contact Ms. [redacted] to discus this issue however she was currently unavailable. We did communicate with her via email and explained that her account is identified as tax exempt. In order to receive a refund for the tax, Ms. [redacted] must contact our [redacted] service department each time an order is placed. We apologize for any confusion regarding her account status. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/07) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]' complaint, we searched for his Walmart.com account and order history. Unfortunately, we cannot locate an order number to be able to properly assist him further. We were not able to reach Mr. [redacted] by phone and have not heard back from him via email. As such, Walmart.com considers this matter closed but urge Mr. [redacted] to contact us directly if he needs further assistance.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
first I, Ms. [redacted], is a female, before you assume someone's gender. the service request #XXXXXXXX
tracking number on that order was 1z6vXXXXXXXXXXXXXX. Walmart has erased all history regarding this transactions. I cannot see previous orders. After the 3 delivery attempt. I decided to go to Sam's Club for assistance. I was without my TV for a month. FedEx is not reliable with electronic deliveries. I had to physically take the broken tv to sam's and to please with supervisor/manager about my situation. This was a mess and no one should have to endure that. I requested delivery and had to drive to get my unbroken TV. That is why they were not able to locate my order, due to it was completely erased. [redacted] service was awful, disrespectful and unknowledgeable of their process or procedures. too many cold transfers with no one knowing what to do. no one has tried to contact me. I do have VM. That is also a lie. Even when I went to Sam's club in hilliard-rome, the e-card [redacted] service was unprofessional.
Final Business Response /* (4000, 14, 2015/11/27) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. Firstly, I apologize for using the incorrect salutation and referring to Ms. [redacted] as Mr. [redacted]. Upon receipt of Ms. [redacted]' follow up response, we reached out to Asurion, the warranty company. We confirmed that a gift card for processed in the amount of $642.85 for the price of the TV, plus tax. The gift card has been redeemed and currently has a $0.00 balance. We're very sorry for all of the difficulty Ms. [redacted] experienced and will be sure to address all of the coaching opportunities. However, additional compensation or a replacement TV will not be provided at this time. Due to the fact that Ms. [redacted] has received a full refund in the form of a gift card, Walmart.com considers this matter closed.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order for the Enchanted - Camelot Glider, Plush Taupe. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] received invalid tracking numbers for her original order and replacement order for the Enchanted - Camelot Glider, Plush Taupe. We have escalated this to our fulfillment team to review. We contacted Ms. [redacted] via email advising we do apologize for this and any inconvenience this caused. We have escalated her experience with [redacted] service to the appropriate team to review and address.
We have reviewed the order and do see the whole order refunded back in full in the amount of $542.72. At this time, we are not able to reinstate the order for the Enchanted - Camelot Glider, Plush Taupe because it has already been cancelled. The Enchanted - Camelot Glider, Plush Taupe is still available at this time for the same price. We offered to have Ms. [redacted] reorder this item and we can issue a 50% credit back. We also advised that because the size of this item, we are not able to rush ship it as it will be shipped via freight. We have not heard back from Ms. [redacted] and therefore issued an Egift Card in the amount of half of the Enchanted - Camelot Glider, Plush Taupe, $168.75. As such, Walmart considers this matter closed, but Ms. [redacted] can contact us directly if she has any questions.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/08) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s order was delivered and signed for at the Walmart store he selected for Ship To Store delivery on August 15, 2014. Unfortunately, due to a communication error at his local store, he was notified that his order was ready for pick up on August 21, 2014. On September 8, 2014, we spoke with Mr. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience he experienced and assured his concerns have been forwarded to the appropriate management groups to improve our services. During our conversation over the phone, we confirmed he received his order and no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Complaint: [redacted]I am rejecting this response because: They did not try to contact me several times and received no response from me. They sent me one email that didn't even ask for a response or I certainly would have.I feel this is deceiving and inaccurate. Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2016/03/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent order. We thank you for the opportunity to address Mr. Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Our records indicate Mr. [redacted] ordered a personalized metallic poster on February 17, 2016 to be picked up at his local Walmart store. Unfortunately, the order was lost in transit. Mr. [redacted] was refunded in full for the order and a replacement order was processed at no expense to be sent directly to Mr. [redacted]. This was delivered on March 3, 2016. We attempted to call and email Mr. [redacted] to discuss this matter, however he has not responded. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On July 20, 2015, Mr. [redacted] placed an order for an Apple iPhone 6 Plus Refurbished AT&T phone. We have escalated this over to our merchandising team to investigate this refurbished phone. The return policy for phones is 15 days, however, as a one-time courtesy we have issued a refund for the order back to Mr. [redacted]'s original form of payment. A return call tag was issued to have Mr. [redacted] return the phone. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/11) */
Walmart contacted me and a full refund has been issued to my credit card. No questions were asked.

Initial Business Response /* (1000, 6, 2014/06/09) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we confirmed he was having difficulties reaching the manufacturer of his defective chair. On June 4, 2014, we spoke with Mr. [redacted] and issued him a courtesy refund for his chair. In addition, we issued him a $40 egift card to compensate him for the inconvenience he experienced. We advised Mr. [redacted] to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/06/10) */
Walmart did contact me, Offered me the Refund as well as a $40 Gift Card for the inconvenience. As far as I'm concerned this case is resolved. Its sad that I had to go to the extreme of filing a case with the Revdex.com to actually get the customer service that should have been provided in the first place.

Initial Business Response /* (1000, 5, 2015/02/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that her order was cancelled on the same day it was placed as it was no longer in stock. When an order is placed for Pick Up Today, an associate at the store will gather the items they've requested online. If the store does not have the item in inventory, our system checks nearby stores and our online inventory to see if we can fulfill the order from somewhere else. We do this to try to get the [redacted] their order as quickly as possible. During this process, the [redacted] will get an email asking them to choose to get their order Ship To Store at the same store within 3-6 days, get their order today at a nearby store within 5 miles, or cancel their order. If the [redacted] doesn't make a choice within 12 hours, the system defaults to store pick up at a nearby store. The [redacted] has the option to visit the local Walmart store to remorse the order or wait 14 days from the day the order was delivered for the order to expire and to receive a refund.
Unfortunately, the item Ms. [redacted] ordered became out of stock and reshopped under the new order XXXXXXXXXXXXX. A confirmation email was sent out to Ms. [redacted] on February 12, 2015 confirming delivery of her new order. The new order was delivered to a local Walmart store on February 17, 2015. We also confirmed that Ms. [redacted] contacted our [redacted] care department who assisted her with a remorse on February 24, 2015. On February 26, 2015, we spoke with Ms. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience and explained the reshop process when Pick Up Today orders are canceled. We also assured Ms. [redacted] that her concerns regarding the lack of information the store provided her were heard. During our conversation, we confirmed Ms. [redacted] no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.

Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (3000, 7, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
AS far as I am concerned the matter with Walmart is closed. I do not accept their response because as I explained to them, their store representatives do not seem to follow their corporate policies and this is a problem. Walmart claims to have sent me an email on Feb. 12 stating that the time I ordered was being sent to a local store in my area and that I had 12 days to respond to this. I never received an email from them stating this. The fact that they held my money for two weeks when I clearly never picked up the item I had ordered, is unconscionable. How do you charge someone for something they never got?
I remain firm in my statement to them that I will never shop in Walmart again. They are a company that I absolutely do no trust.
Final Business Response /* (4000, 9, 2015/03/06) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. We have confirmed that our system generated an email that was sent to Ms. [redacted]'s email [redacted]@mac.com at 7:37:57 PST on February 12, 2015. On March 6, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX, and left her a message. We also sent Ms. [redacted] an email explaining these details and advised her to contact us if she still needs assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2015/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart never contacted me on Feb.12th. That is the date I went to their Uniondale store to pick up the blender I ordered and was told it was not in stock, therefore they were cancelling my order and issuing me a credit.
I did speak with a representative from Walmart at the XXX-XXXX number. There was no message left as I answered the call. The fact that the store sales reps do not know Walmart corporation's policies is poor business practice. I got one story from the store and another from the corporate office. Walmart held onto my money for two weeks for an item I never received.
That's the bottom line. They are now telling half truths to cover their mistakes.

Initial Business Response /* (1000, 10, 2014/10/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted] We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We notified the manufacturer Laview about her issue and they arranged to issue Ms. [redacted] a replacement DVR. We confirmed with Laview support that they spoke with Ms.[redacted] on September 30, 2014, at 2:30PM PST and she advised them to contact her back in an hour. Unfortunately, Ms.[redacted] was not available when Laview support tried to call her on the following hour. Laview support left Ms.[redacted] a message on September 30, 2014 and October 1, 2014 explaining their arrangement to issue her a replacement and provided their direct contact information. Unfortunately, Ms.[redacted] never called Laview support back. On October 2, 2014 and October 3, 2014, we attempted to reach Ms.[redacted] directly at (XXX) XXX-XXXX, but she was not available. We left her a message explaining the information above and advised her to contact us if she still needs assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms.[redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms.[redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the price increase of the laptop she purchased. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] stated she saw the laptop ad online during Cyber Week and within a day it increased to $50. We emailed Ms. [redacted] informing that the Cyber Week promotions started on November 30, 2013- December 7, 2013. She contacted our [redacted] service on 12/8 inquiring about the price difference which at that time cyber week promotions were over. As a one-time courtesy, we have issued a $50 credit back to Ms. [redacted]'s original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart resolved my complaint satisfactorily. Thank you.

Initial Business Response /* (1000, 5, 2015/02/20) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue he was having with a refund. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] was issued a full refund of $56.21 on February 19th, transaction ID#55CXXXXXXYXXXXXXX. We apologize to Mr. [redacted] for the inconvenience this caused him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have finally received a full refund from Walmart.com after over 6 1/2 months of them sending standard answer e-mails and even not sending replies. Without the assistance of the Revdex.com, I know I would not have been given my money back.
Thank you,
[redacted]