Walmart.com

Complaint: [redacted]I am rejecting this response because:
Please note that I also have another pdf file (#2) that I am not allowed to add as an attachment.
This lawn mower broke on Sept. 21, 2016, only 5 months after purchase. Walmart refuses to accept responsibility/ownership for the warranty of their products and now claims that it is my fault because the authorized Snapper dealer (whom Walmart instructed us to take it to for servicing- Merkamp's) said that I authorized Merkamps to take the lawn mower apart for evaluation by the Snapper dealer and that they will not re-assemble it fore another dealer to diagnose until I pay Merkamps $68. WALMART IS AVOIDING THE RESPONSIBILITY OF HONORING THEIR WARRANTIES. 
[redacted] @ Walmart is a big fat LIAR. See NOTES .On10/6 I contacted MTD, received reference # [redacted] from [redacted], who told me that he does not have authority to ship replacement lawn mowers and transferred me to [redacted]. [redacted] @ MTD siad that they DO NOT handle Snapper mowers.
Also, on 10/6, I personally went to my local Walmart, explained the problem to [redacted],an assistant manager, who called [redacted] Merkamp at Merkamp's in [redacted], who said that he would repair lawn mower and honor warranty and that there are 7 or 8 lawn mowers ahead of him.
I filed the complaint with the Revdex.com on 10/7/2016. On 11/8/2016, a MONTH LATER, Walmart considered this case closed by ignoring it's responsibility to honor the warranty. I can see why they are going to go out of business by screwing the customer.
 
Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2014/11/28) */
[redacted] received a Revdex.com complaint from [redacted] regarding his issue with a price match with Amazon. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted] complaint, we reviewed his [redacted] account and order history. [redacted] purchased a Vexilar FL-18 Ice ProPack II Locator with 12 Degree Ice Ducer for $469.18. Amazon had the item for $379.99. We have issued [redacted] the difference of $56.96 in an egift card. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 24, 2014/09/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr....

[redacted]'s complaint, we reviewed his Walmart.com account and order history. When we spoke to Mr. [redacted] he advised us he had been refunded. He apologized to us and advised us his complaint should have been with Trac Star. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2014/11/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with an order he placed for a Nikon camera. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When Mr. [redacted] picked up his order he claims the box was ripped and the camera looked used. We apologized to Mr. [redacted] for the inconvenience this caused him and issued him a $25.00 eGift Card to replace the order. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2014/11/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My issue has been addressed by Walmart. Thanks.

Initial Business Response /* (1000, 5, 2014/10/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We have reviewed his account activity since 2013 and see a history of returning items. Unfortunately, due to this, we have made the decision that it in our best interest to close his account. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted]' for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to severa managers, my account has one order (see the email [redacted]@yahoo.com) and the address used and card used are not those from this other account. Walmart promised a refund for the order and didn't follow through. I will accept the refund and closed account. It is unlawful to close my account and refuse a refund for fraud on walmart's behalf.
Final Consumer Response /* (4200, 11, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have confirmed with the Walmart corporate office and the carrier who both said the shipping center has messed up. All I ask is a refund for this order and I will never shop on their site again.
Final Business Response /* (4000, 14, 2015/01/09) */
Walmart.com received Mr. [redacted]' additional rebuttal arising from her original Revdex.com complaint. As stated in previous responses, we will not be refunding Mr. [redacted]'s for his order. He will need to dispute the charges with his financial provider. Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/11/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On April 6, 2015, Ms. [redacted] placed an online order for an Intex PureSpa Set. On April 22, 2014, a replacement set was ordered due to issues with the original order. On May 7, 2015, a full refund was issued for the item. Ms. [redacted]'s account has been updated to ensure she is not charged for the replacement. We recommended that she work with the manufacturer directly to receive replacement parts. Walmart.com considers this matter closed but we encourage Ms. [redacted] to contact us directly if she needs assistance in the future.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/20) */
RE: [redacted] / Revdex.com Case: # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After reviewing Ms. [redacted]' account records, we were unable to locate the Walmart.com order she referred to in her letter. We attempted to contact her via phone at (XXX) XXX-XXXX on March 19, 2014, but have been unable to speak with her directly. We sent her an email under incident XXXXXX-XXXXXX with this information and advised her to contact us if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/09/23) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the 2 bookcases she ordered on September 13, 2015. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was from O.co, one of Walmart.com's Marketplace retailers. When products are ordered from a Marketplace retailer, all returns and refunds for products are handled directly through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy.
We notified the O.co support team about Ms. [redacted]'s concerns and arranged for a refund and waived fees. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX, between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/07/18) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted], but need additional time to work toward a resolution of her issue.
Final Business Response /* (4000,...

12, 2014/07/31) */
RE: [redacted]/Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate that her tennis table was returned on June 12, 2014 at her local Walmart store. On July 17, 2014 and July 30, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX to discuss this matter, but we were unable to reach her. In addition, we sent her an email to contact us if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/10) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We confirmed that Mr. [redacted] was not satisfied with our gift card policy to be refunded at his local store. Per our Gift Card terms, cash redemptions for all Walmart Gift cards in the state of Washington in the amount of $5 or less need to be made at a Walmart store. However, as a one-time courtesy, we offered to issue Mr. [redacted] a check for the balance of his gift card. We communicated these details with Mr. [redacted] and advised him to contact us if he accepted this offer. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart.com, in their last email, said that they had already processed the check and not that they were awaiting any input from me. But, in the reply to Revdex.com, they indicate that they are awaiting my response. I replied to the email and am now awaiting a confirmation that they processed my request and issued a check. Once I have that confirmation, I will consider the matter closed.
Verbatim (their email before the response to Revdex.com):
> Response By Email ([redacted].) (09/11/XXXX XX:XX AM)
> Hi [redacted],
>
> As a one time courtesy, we have processed a check in the amount of the
> balance of your card totaling $3.32. Please do not hesitate to contact us if
> you need additional assistance.
>
> Sincrerely,
>
> [redacted]
> Resolution Specialist
Final Business Response /* (4000, 15, 2015/09/18) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We have contacted our billing team and provided the shipping address of Mr. [redacted] to have the check sent to. Due to the amount of the check, it will take an estimated 2-3 weeks to process and be sent out. We have contacted Mr. [redacted] and advised him of this. In light of the events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 15, 2015/02/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her replacement request for the RCA LED55G55R120Q 55" 1080p 120Hz LED HDTV of order#XXXXXXXXXXXXX that was late to arrive. We thank you for the opportunity to...

address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she confirmed she received a $50.00 refund on January 7, 2015 due to the delay and replacement order#XXXXXXXXXXXXX. Ms. [redacted] confirmed replacement order was picked up on January 16, 2015 and that there are no further issues. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 18, 2015/02/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have finally gotten my tv after almost 3 months of waiting. I will not be shopping at Walmart anymore. It was too much of a hassle having to call their unapologetic staff literally once a week for poor results.

Initial Business Response /* (1000, 10, 2015/02/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted] We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]' complaint, we reviewed her account records and purchase history. On February 5, 2015, we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience Ms. [redacted] experienced and assured her that her concerns were heard. Ms. [redacted] accepted our offer to issue her a refund adjustment of $200 for her order. We confirmed that the $200 refund was issued back to Ms. [redacted] original method of payment on February 7, 2015. During our conversation, we confirmed Ms. [redacted] no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart handled this very well in the end.

Initial Business Response /* (1000, 15, 2014/08/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order she placed on July 22nd . We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]' ordered a full mattress and her order was lost in transit. When she contacted us we replaced the order at expedited shipping. Ms. [redacted] mattress was delivered on August 14th. We are sorry for the inconvenience this caused her. We have left messages for Ms. [redacted] and have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order she did not receive. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that she ordered the LG 65UFXXXX XX XK Ultra HD 2160p 120Hz Smart HDTV 4K x 2K for Site to Store pickup. We have partnered with Walmart Store of Milpitas, CA for resolution. The store's management team has located another television with the same specifications and offered it at the same price of $799.00. We received confirmation from the store that Ms. [redacted] picked up the new item from the store on January 9, 2016. We have attempted to reach Ms. [redacted] once we received the confirmation and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/06) */
Dear Dispute Resolution Specialist,
This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for Walmart Stores escalation team. Please be informed that this concern has...

been forwarded to their attention and they will respond directly to your agency with a response. We would like to request an extension for complaint XXXXXXXX, to give the Walmart Stores escalation team additional time to work toward a resolution of his issue.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2015/07/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On July 7, 2015, Ms. [redacted] placed a Backyard Grill 2-Burner Gas Grill. We had a recent issue with our checkout page where it appeared that an order didn't go through, but in fact did. This caused orders to be duplicated. The order for the Backyard Grill 2-Burner Gas Grill was duplicated and therefore made an additional two more orders. Our records show that the additional orders were picked up under tracking number XXXXXXXXXXXXXXX and returned back to us. A refund was not processed for the orders because there is an open dispute on the charge. We advised Ms. [redacted] that we can't refund the order because of the open dispute. She can either cancel the dispute, so we can refund her on our end or leave the dispute and wait for the investigation time with her bank. We tried contacting Ms. [redacted] back regarding this and her issue about the maggots she found in one of the grills. We have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 11, 2014/12/23) */
[redacted] received a Revdex.com complaint from [redacted] regarding the incorrect item she received for order#[redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Per [redacted]'s request, we have processed replacement order#[redacted]. I have attempted to reach [redacted], and we have not heard back. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
[redacted]
Initial Consumer Rebuttal /* (2000, 13, 2014/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, as long as they don't charge me again for the item

Initial Business Response /* (1000, 5, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the incorrect item he received for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] ordered the AT&T Samsung Galaxy Note 4 N910A Smartphone (Unlocked) and advised us the item was refurbished. Mr. [redacted] advised us the factory seal had been sealed over with another sticker and the warranty information was not in the box. Mr. [redacted] also advised there was a small dent in the corner and there were scratches near the stylus. Mr. [redacted] has returned the phone and has been refunded. We have escalated all of his findings to our supplier so that this does not happen again. For all of the inconvenience, we have issued Mr. [redacted] a $40.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Walmart.com received a [redacted] complaint from [redacted] in regards to his recent order.  We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received [redacted] complaint,...

we reviewed his account and order history. [redacted] original order was lost in transit. A replacement order was issued and this order arrived late due to transportation issues. [redacted] then advised us to cancel the order and refund his money. Due to a technical error, the refund was not processed at that time. We manually refunded [redacted] on July 12, 2016 and emailed [redacted] offering him a $50 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed...

his Walmart.com account and order history. We have contacted [redacted] and he advised his gift card was not refunded for the No Time For Sergeants DVD he never received. Researching this order we found that it was not successfully cancelled due to system issues. We have now successfully cancelled the order, and this has successfully refunded his gift card $2.66. For the inconvenience we have also issued a $20.00 eGift card. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com