Walmart.com

[redacted] received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]'s complaint, we reviewed his [redacted] account and order history. On December 26, 2015, Mr. [redacted] placed an order for Yamaha Indoor/Outdoor Speakers. A delay email for the order was sent on January 1, 2016. Our records show that Mr. [redacted] contacted our customer service team on January 6, 2016 requesting to cancel his order. Normally when an order is canceled a refund is automatically generated. The Yamaha Speakers did ship out and were delivered to the store on December 30, 2016. Due to a system issue, which has since been addressed, the order was not expired when it was not picked up. A refund has been issued and will post to Mr. [redacted]'s original method of payment. As such, [redacted] considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, Princess B. [redacted]

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 4, 2015, Ms. [redacted] placed an order for a Titanium 2-Tone Message Band to be delivered to her local store. Unfortunately, the order was misplaced when it was delivered. We apologize for any inconvenience that this has caused. We have tried to reach Ms. [redacted] several times to discuss this order at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from **. [redacted] regarding her recent order. We thank you for the opportunity to address **. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received **. [redacted]' complaint, we reviewed her Walmart.com account and order history. On November 25, 2015, **. [redacted] placed an order for a Fisher Price Power Wheels. Unfortunately, the item was lost in transit. A second order was placed and shipped to her local store. We contacted **. [redacted] and confirmed that she was able to pick up her order at the local store without any additional delay. We are very sorry for any inconvenience that this has caused and have issued **. [redacted] a $50.00 eGift card as compensation. As such, Walmart.com considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted by walmart. They apologized for not having the item delivered in time. I was contacted on Christmas Eve, and discussed the matter, I was told I would receive a follow up call informing me where my item was. I never recieved a call back, and my item was delivered several days after Christmas, this item was a Christmas gift. When I was informed the item was lost in transit, which is clearly on walmart, not myself they sent out a new item as a "courtesy to myself", the employee I spoke with ensured me the item would be delivered the December the 23rd or the 24th. Of course the item was not delivered, and was not delivered and ready for pick up until December the 29th. Upon picking the item up at the walmart we recieved no apology for the item being lost or not arriving on time, customer service was very rude and non caring. The box of the item was very dented and smashed.
Final Business Response /* (4000, 14, 2016/02/04) */
Walmart.com received **. [redacted]' additional rebuttal arising from her original Revdex.com complaint. We are very sorry to hear about the problems surrounding the order. We have tried to reach **. [redacted] several times to discuss this situation at ([redacted]) [redacted] and via email, but have been unsuccessful. In light of these events, Walmart.com considers this matter closed but if **. [redacted] needs further assistance, she is welcome to contact us directly.
Sincerely,
[redacted].
Walmart.com
Final Consumer Response /* (4200, 16, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point there is nothing more walmart can do. They did not resolve anything, the item was delivered late, parts of the truck do not work. They continue to apologize but that does not change the fact the truck was delivered late, and there was no apologyou from the [redacted] walmart staff, they acted as if it was a problem to them. The only resolving is to no longer order from walmart again.

Initial Business Response /* (1000, 19, 2015/01/02) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his request for refund or replacement due to the quality and performance for the Hoover Max Extract Dual V WidePath Carpet Washer of order#XXXXXXXXXXXXX. We thank you for...

the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 29, 2014 we have refunded Mr. [redacted] $114.78 and advised him to destroy of the defective Hoover Max Extract Dual V WidePath Carpet Washer safely. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 21, 2015/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Unfortunately, Ms. [redacted]'s order was delayed in transit and was delivered fifteen days later to her son. As compensation for the issues surrounding her order, we offered a $25 eGift card to Ms. [redacted]. Ms. [redacted] requested that the gift card be sent directly to her son, which has been done. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his orders he did not receive. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] ordered items back in December 2013 and has tried contacting our customer service team regarding this and he has not received any communications to resolve his matter. We have research his order and have issued a refund for the missing items to his original form of payment as a courtesy. We will also escalate his experience with customer service to the appropriate level to have them review and address. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 14, 2016/01/29) */
The complaint filed by Ms. [redacted] has been received, and it has been determined this is an issue that needs to be addressed by Synchrony. Attached is Synchrony's final response to Ms. [redacted]'s concerns. Please don't hesitate to contact...

us if you have any follow up questions or concerns.
Walmart.com
Initial Consumer Rebuttal /* (2000, 16, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They credited my card and took off the $35 after my complaint.
Thank you.

Initial Business Response /* (1000, 10, 2015/01/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an order he placed for Pick up Today. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We would like to apologize to Mr. [redacted] for the inconvenience he had with this order. We have escalated his issues to the appropriate department for review. We have issued Mr. [redacted] a $20.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted]'s for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled order and compensation request. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] order was cancelled according to our standards and terms of use. All Walmart.com orders go through a series of electronic verification systems to protect our [redacted]'s financial information with us. Unfortunately this order did not pass [redacted] of or all of that verification process and was cancelled. This in no way is fraudulent or false advertising. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I supplied *valid* information to walmart.com several times in trying to place an order. My credit card information was correct, and as I pointed out already the credit card company said they accepted the charge. As we can see in Walmart.com's response, they are unwilling to correct the flaws in their system that incorrectly detects fraud, and also incorrectly reports "unverifiable billing information" (which is fraudulent in itself). In the end, they have advertised offers and then denied access to those offers and further failed to correct the denial - how is that not false advertising?
In summary:
* walmart.com's verification system failed to process legitimate orders with correct information
* walmart.com gave false information about the problem
* walmart.com agreed to resolve it (over the phone), then failed to process the next order as agreed.
* walmart.com therefore engaged in false advertising.
* walmart.com ultimately failed to remedy the problem.
I therefore consider this matter unresolved.
Final Business Response /* (4000, 10, 2015/01/28) */
Walmart.com received Mr. [redacted]' additional rebuttal arising from his original Revdex.com complaint. We have spoken with Mr. [redacted] and we advised when he places a new order he will need to use the same email address, device as his previous order#XXXXXXXXXXXXX We advised that when he follows the instructions the new order will be processed under normal verifications. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 9, 2015/01/09) */
To Whom This May Concern,
We regret that our [redacted] is not happy with the purchase made with us and sincerely apologize for any inconvenience that this may have caused.
After reviewing the [redacted]'s complaint along with our own...

notation history I do show that this [redacted] placed his order via our online shopping cart as he stated on Dec 24th at 4:29PM - our LAST SHIPMENT goes out at 4pm .. therefore the order would be processed the NEXT BUSINESS DAY - in this case would be December 29th as our offices were closed and worked only with auxiliary staff the day after Christmas - December 26th - and the 27th and 28th were the weekend (per our Shipping Policy).
The order was picked up and processed the next business day of December 29th and shipped since we did not hear from [redacted] to cancel the order prior.
[redacted] did contacted us on December 30th after the order was processed and already on its way to the customers shipping address.
[redacted] became very angry about the Holiday Delay and demanded a refund immediately - we explained that once the order is shipped we are not able to cancel and refund immediately - instead the item must be returned for inspection and consequent refund.
We did attempted to have the package rerouted but to no avail - the package was delivered to the [redacted] by UPS tracking 1ZXXXXXXXXXXXXXXXX on Monday 1/5/15.
[redacted] may contact our US Based [redacted] Service Department at XXX-XXX-XXXX Monday thru Friday 9am to 4pm to make arrangements for the return of the merchandise and consequent refund.
If you have any further questions please feel free to contact us directly.
[redacted] Department
Initial Consumer Rebuttal /* (3000, 11, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again this company has elected to falsify their information in attempt to avoid responsibility for unethical and absolutely atrocious business practice. The Walmart website DID NOT state anything remotely close to what the representative listed above with regards to billing, in fact it stated that the expected DELIVERY DATE for my purchase was Devember 29th, which is why I called on the 30th to find out why my order hadn't arrived after having taken the day off of work to wait for it. No call, no communication what so ever that my item wouldn't arrive as estimated and promised via their website. Once again when I did call and was able to speak to a representative ( Natasha) after having explained that the trip I had planned and paid for that this item was intended for was going to be over by the time this item arrived based on HER new eta, and after having been told " you should have expected this delay" she told me that my item was returned and my funds would be in my account within 72 hours, a bold faced lie! When I asked for a confirmation number she said that she doesn't have one and that they don't give them. The fact that this "business " would go onto the Revdex.com and openly lie about the events that took place validates the deplorable standard of which they conduct their business. I have still yet to hear from a representative of this company with any form of apology or compensation for this disgusting sequence of events and have been unable to reach anyone on their staff in any attempt over the last 15 days. The extension number "Natasha" provided was false much like the response provided above from this company. I will continue to voice my disgust with this entity in every Venice possible until an acceptable resolution is made and in the interest of ensuring that no one else suffers this type of unacceptable service and practice by this company again. A simple return will not die at this point and I wouldn't trust this company with a single red penny of mine to facilitate tat process in any rate. BUYER BEWARE OF ISAVE SND WALMART.com!
Final Business Response /* (4000, 22, 2015/02/27) */
To Whom This May Concern,
We sincerely regret that our [redacted] was not able to contact us to make arrangements to return the merchandise for inspection and consequent refund.
UPS was dispatched today (2/27/15) and will visit M. [redacted]'s delivery address in Clayton, NC XXXXX between Monday, March 2nd thru Wednesday, March 4th 2015 to collect the package. Please have the merchandise secured within its original packaging and ready for pick up.
The tracking number listed for the package return is 1Z8W025WXXXXXXXXXX. Once the package is with UPS you will be able to track its whereabouts up until delivery to our warehouse at http://www.ups.com.
Once the package is returned and inspected your account will be refunded the full purchase price collected.
Again, we sincerely regret that we were not able to make M. [redacted] one of our many Satisfied Customers and look forward to the return of the merchandise.
if you have any questions and/or comments please feel free to contact our US Based [redacted] Department at XXX-XXX-XXXX Monday - Friday 9am to 4pm Eastern/Standard.
[redacted] Department
Final Consumer Response /* (4200, 24, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an unacceptable business practice and were it not for the size of this company they would be out of business due to this unbelievably poor service standard. Yet again they have dodged the responsibility for their disastrous and completely unethical handling of this issue. Once again, I requested a refund initially after having been lied to about the delivery date and was blatantly lied to again by their associate on the phone who advised that the refund was processed and the funds would hit my account within 3 days. This was in January, it is now March. I will not process a return for this item at this time as they have lied consistently to me personally and through this forum. At this point given the nature of their horrible complaint management and the fact that they have avoided responsibility at every angle attempting in someway to pawn this off on a [redacted] who purchased through them in trust, I would like full acknowledgement of their mishandling of this issue as well as some form of compensation for the trouble and delays they caused as a result of their poor response to a genuine [redacted] care concern.

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orders. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.
 
After we received [redacted]...

[redacted] complaint, we reviewed her Walmart.com account and order history. On 10/21/16, we contacted [redacted] to discuss her concerns with both of her recent orders. [redacted] advised that an Air Vent Phone Holder she had ordered on October 12, 2016 was never received. The item was from eForCity, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all refunds and returns for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. As a one-time courtesy we have issued [redacted] a refund for the Insten Car Air Vent Phone Holder Mount in the amount of $4.99.
 
On the second order, [redacted], [redacted] advised that she had returned two of the 3 jackets she purchased but had still not received refunds for the items. We were unable to confirm which jackets she had returned and they have not been checked back into our Returns Center at this time. We’ve requested additional details but have not heard back from [redacted]. If she would like further assistance with this order, she is welcome to contact us back directly. At this time, Walmart.com considers this matter closed.
 
Again, we thank [redacted] for her feedback and comments and we’re very sorry for the difficulty she’s had with Walmart.com. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.
 
Sincerely,
 
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2014/06/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an issue he was having with the warranty company for the item he purchased. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the...

time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When we spoke to Mr. [redacted] he advised us that he had a problem with his item, and was told by the warranty company he had to through the manufacturer first, as the item was covered for two years with them. He had trouble getting a hold of the manufacturer, and by the time he did it was over two years. He then contacted the warranty company, and the warranty company advised him they could not help him as it was over one year. As a one-time courtesy we have issued Mr. [redacted] an $80.00 gift card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted]'s for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2014/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart has honored the warranty. The only exception to the above description is that all contact with Walmart was made within the two-year period after purchase.

Initial Business Response /* (1000, 10, 2014/04/16) */
We are requesting an extension for complaint [redacted], filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Final Business Response /* (1000, 13,...

2014/04/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue with an order she placed for Fisher Price Minnie Mouse Jeep. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We would like to apologize for the issues Ms. [redacted] experienced with her order. We have escalated her concerns to the proper departments. We see Ms. [redacted]'s item was delivered on April 1st. We tried reaching out to Ms. [redacted] on April 8th and 15th and have not heard back from her. We have issued Ms. [redacted] a $75.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a delay with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We encountered a system glitch and worked with our Engineering department to resolve this issue. Ms. [redacted] was refunded and for the inconvenience, we sent her a $20 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2014/03/16) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we took immediate action to rectify his issue. We have confirmed that the official release date of the game he pre-ordered was March 11, 2014. Therefore, his game could not be shipped on an earlier date. On March 11, 2014, we spoke with him and informed him of this information. We also processed a $25 egift card for the inconvenience he experienced. We advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter resolved. However, Mr. [redacted] is always welcome to contact us if he has any follow questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her online order issue. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Our records indicate that we refunded Ms. [redacted] $5.65 and gave her a $10 gift card for the inconvenience. We have escalated Mrs. [redacted]' concerns to the appropriate department for review. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (3000, 7, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The only issue at this point is that when I spoke with Laurie, I was told it would be a $25 gift card. I guess since the product didnt cost much they felt I only deserved a $10 gift card but nonetheless I again am disappointed that what was promised was not what was delivered which seems to keep happening with Walmart.
Final Business Response /* (4000, 9, 2014/11/10) */
Walmart.com received Ms. [redacted] Field's additional rebuttal arising from her original Revdex.com complaint. We have issued Ms. Field's a $15.00 egift card to total $25.00 that she was promised in her original Better Business Burea complaint. We apologize for the inconvenience. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
Sharon
Walmart.com
Final Consumer Response /* (2000, 11, 2014/11/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/03/28) */
RE: [redacted] / Revdex.com Case #XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
On March 28, 2014, we spoke to Ms. [redacted] regarding the fraudulent charges on her account. Unfortunately, we were unable to reverse the fraudulent charges or intercept the package since her claim was made well beyond the time the order was processed. We recommended that she dispute the charge with her credit card provider since the order was already processed. We also educated her with information to prevent her account from being compromised in the future. We provided her with our direct number if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is ridiculous, of course I contacted them back! I am eager to come to a resolution on this issue. I want my $140 back, not a $25 gift card in lieu of all of that money that is missing.
I explained to the representative that per VISA regulations, the bank can not hold on to card holder information longer then 120 days. It is too late to dispute this fraud charge with the bank! All they offer for their condolence is $25? I personally think that Walmart is fraudulent. My next step to go to Help Me [redacted] and WABC to see if they can get my money back. Won't Walmart feel foolish after that?
Final Business Response /* (4000, 9, 2014/04/11) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted], but need additional time to work toward a resolution of her issue.
Final Consumer Response /* (2000, 11, 2014/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be waiting patiently for a resolution to this matter. As long as it is actually resolved! Thank you.

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a price adjustment request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. As a courtesy, Walmart.com adjusted the price of the bicycle to our Black Friday sale price of $59.00. Ms. [redacted] stated she did not require further assistance. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They adjusted the price which is what I had requested.

Initial Business Response /* (1000, 10, 2015/12/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a motorbike she was recently trying to purchase. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we contacted her local Walmart store and were able to locate the bikes she was looking for. We contacted Ms. [redacted] to let her know but she was no longer interested in making the purchase. For the inconvenience, we sent her a $20 egift card that can use online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his Google Chromecast HDMI Streaming Media Player with $20 Google Play Credit, 3 Months Free of Google Play Music, & 2 Months Free of Hulu Plus of order# XXXXXXXXXXXXX...

and the promotions offered. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and have advised him that the Google Chromecast HDMI Streaming Media Player with $20 Google Play Credit, 3 Months Free of Google Play Music, & 2 Months Free of Hulu Plus is tracked by the serial number by Google. I advised him that once he registers the item he will be able to receive the promotional offers and credits and there is no promotional code needed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com