Walmart.com

I ordered arrows off the website, paid for them and then went to pick them up from Walmart in [redacted] Michigan. Got to walmart and my order was for a 12 pack and they tried to give me 1. They refused to fill my order and told me walmart[redacted] was different then walmart. The associate got a manager and the all the store managers 7 or 8 surronded me and my kids like I was gonna do something. I guess I got a refund but they would not tell me what was refunded.

Initial Business Response /* (1000, 15, 2015/12/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] wanted to take advantage of our new [redacted] credit card promotion and applied for a Walmart credit card. Upon approval the [redacted] is given a $35.00 credit toward their credit card balance with their first $75.00 on-line purchase. Ms. [redacted] was approved for the card and placed an order for a Samsung Smart HDTV. The order was canceled during our security verification. When we contacted Ms. [redacted] she had already purchased the television elsewhere. We apologize for any inconvenience this caused Ms. [redacted]. For the inconvenience, we sent Ms. [redacted] a $25.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/21) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed Mr. [redacted] no longer had possession of his old gift cards to receive his refund. However, as a courtesy, we issued Mr. [redacted] a replacement Walmart egift card on July 13, 2015, in the amount of $85.43 under order XXXXXXXXXXXXX. On July 21, 2015, we called Mr. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience and explained these details. During our conversation, Mr. [redacted] advised he no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/22) */
[redacted] received a Revdex.com complaint from [redacted] regarding the order she attempted to place on November 28nd. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Unfortunately, our records indicate that the items quickly went out of stock and her order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. As a one-time courtesy we have issued [redacted] a $100.00 Egift card to put towards future orders. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/10/09) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Final Business Response /*...

(4000, 16, 2014/11/14) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]' rebuttal arising from her original Revdex.com complaint. After reviewing her account records, we have confirmed that we sent Ms. [redacted]' a response on October 20, 2014 under incident XXXXXX-XXXXXX. We sent Ms. [redacted]' an apology and informed her that her concerns were heard under incident XXXXXX-XXXXXX. As a courtesy for the inconvenience, we have issued Ms. [redacted] a $30 egift card under order XXXXXXX-XXXXXX. We advised Ms. [redacted] to contact us if she still needs assistance. In light of this, Walmart.com considers this case closed. However, we will continue to assist Ms. [redacted] if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order she tried to cancel. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for Huggies Snug & Dry Diapers and Fresh Scent Quilted Baby Wipes. Her order showed in the order process state four days later. Mr. [redacted] canceled her order. She contacted [redacted] service and they were not able to help her. We would like to apologize for the inconvenience this caused her. We have escalated these issues to the proper department for review. Ms. [redacted] has received a full refund for $58.93 on July 23, 2014. We have also issued her a $25.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (4000, 7, 2014/08/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. To protect our customers, each order must go through a normal billing security verification process. Our records indicate that Mr. [redacted]''s account did not pass [redacted] verification as he was using a different computer than the one our billing group has made adjustments on. As a result, his orders were cancelling. However, we have worked with our billing group to make adjustments on several of the different computers he has used with us. It is highly recommend that Mr. [redacted] continue to use the same computer he used for his most recent order prevent cancellation. In addition, we have issued him a $30 egift card to his email address to compensate him for the inconvenience he experienced. On August 12, 2014, we attempted to contact Mr. [redacted] at the number he listed in his letter, but he was not available. We sent him an email explaining these details and did not receive a reply back. At this time, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/12) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. As promised and requested we refunded Mr. [redacted] onto his Visa. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed for a cellular phone. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] advised us when she placed her order she was redirected to another website that was not a Walmart website. We have escalated this issue to the proper department for further review. We thank Ms. [redacted] for bringing this to our attention. We have issued Ms. [redacted] a $25.00 eGift Card for future purchases. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday -Friday at XXX-XXX-XXXX between the hours of 8am -5pm, [redacted] Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his request to be refunded for the lost Wii U game. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Walmart.com's policy regarding orders that have been signed for at the time of delivery still remains the same. We advise the [redacted] dispute the charges with their financial institution, or file a claim with the carrier due to non-receipt. This policy is in place to protect our customers. As a one-time courtesy we have refunded Mr. [redacted] $43.96 back to his original method of payment. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 15, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 21, 2015, Mr. [redacted] placed an order for a DNP Skywalker Trampoline. Due to an issue at our fulfillment center the order shipped out incomplete. A replacement order was placed but due to holiday volume, the order was delayed. We are very sorry for any inconvenience that this has caused. Mr. [redacted] was refunded for his shipping charge and a $65.00 price adjustment was processed for the delay. We have tried to reach Mr. [redacted] several times to discuss this situation at (XXX) XXX-XXXX and (XXX) XXX-XXXX as well as via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/19) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. We have confirmed that her order delivery was delayed. On December 19, 2014, we offered to process a refund instead of a replacement for **. [redacted]'s order since the TV she ordered was no longer in stock. In addition, we offered to sell her an identical TV that we would price match what she originally paid and provide her with expedited shipping so she could receive the TV before Christmas. Unfortunately, **. [redacted] rejected our offer and requested a refund. In light of this, [redacted] considers this matter closed. However, **. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Consumer Rebuttal /* (3000, 7, 2014/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While it is true I requested a refund,it was only after the continued misinformation in their email to me. This was not a delayed delivery situation. This was a tv I believe to have never been shipped or not in stock to begin with. If the tv was only delayed the tv would still have been available to ship. Instead [redacted] 's email indicated the item was in transit and would ship by Christmas. When I questioned the meaning of in transit,shipped by Christmas that was when I was informed the tv was out of stock. Also they offered to send the replacement similar tv and if I paid for rush delivery I could receive it by Christmas. They did offer to refund the rush costs,but I did not want to pay any more money to them. I decided at this point to cut bait and shop elsewhere once the refund was received. I did not wish to spend hours in line in the store christmas eve to pick up the tv and at that point delivery to home was an unsafe option with the high number of items being stolen off peoples porches. I was also frustrated to daily receive email ads from Walmart advertising the out of stock tv. I feel they were advertising an item they could not provide to the public and I have already wasted over 3 weeks chasing an item they don't seem to have. I Feel a personal contact via phone might of helped this situation,but me trying to call their customer service was a horrible story just in and of itself. By the time I received their email 12/19 I was tired of trips to the store and email communications. I was also home following a medical procedure and feeling frustrated to be trying to rest up and my anticipated tv not being already installed in its intended spot for that days convalescence. I felt their offer was going back to square one and costing me more money up front to get an item that I did not see as anything better for all the frustration they have put me through.
Final Business Response /* (4000, 9, 2014/12/30) */
RE: [redacted]/Revdex.com Case
[redacted] received **. [redacted]'s rebuttal arising from her original Revdex.com complaint. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. After confirming **. [redacted]'s order was delayed while being shipped to her local store, we issued her a discount for her order. We also offered to sell her an identical TV that we would price match what she originally paid and provide her with expedited shipping so she could receive the TV before Christmas. Unfortunately, **. [redacted] rejected our offer and requested a refund. Lastly, we are making every effort to improve our fulfillment process to prevent this issue from occurring again in the future. As a courtesy for the inconvenience, we issued **. [redacted] a $30 egift card under order [redacted] to help her with her next online or in-store purchase. On December 30, 2014, we sent **. [redacted] a notice explaining these details and advised her to contact us if she has any follow up questions or concerns. In light of this, [redacted] considers this matter closed. However, **. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 13, 2014/10/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a refund. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]' order was from TigerDirect, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy.
We notified the Tiger Direct support team about Mr. [redacted]' concerns and arranged for them to issue him a refund. On October 15, 2014, we contacted Mr. [redacted] directly and explained the refund arrangement we made with TigerDirect. During our conversation, Mr. [redacted] advised he received his refund and no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 15, 2014/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did get my refund back to my account
Thanks

Initial Business Response /* (1000, 5, 2015/02/17) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order that was canceled. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. Unfortunately, unauthorized or fraudulent charges occur. We have reviewed Ms. [redacted]' account and order history. Our records indicate that the orders did not pass [redacted] finance screenings and caused her order to cancel. We have escalated this to our billing team and they have put her account in a positive state, so she is able to process orders. We left Ms. [redacted] a message with this information and we have not heard back from her. We apologize for the inconvenience she experienced while placing this order. In light of these events, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The matter is far from closed I just check with credit card company there still exist a pending charge for TV as Part # 1 of my compliant furthermore the issue of cancllation due to distance of gift verse sending that gift 142 miles away and the reason is far fetch and apalling
Final Business Response /* (4000, 9, 2015/03/04) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. We spoke to Mr. [redacted] and issued him a $50.00 egift card for his troubles. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 11, 2015/03/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for Revdex.com. Assistance. Matter has. Been. Resolved

Initial Business Response /* (1000, 11, 2015/03/11) */
Wednesday, March 11, 2015
Filed Electronically
Revdex.com of Arkansas, Inc.
XXXXX [redacted] Road
[redacted] XXXXX
RE: Revdex.com Complaint Case# [redacted] Ticket No. XXXXXXXXXXXXXXX
Dear...

[redacted]
Thank you for notifying us of [redacted] complaint. This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for Walmart Dotcom escalation team. Please be informed that this concern has been forwarded to their attention and they will respond directly to your agency with a response.
If you have any questions or need to provide further information regarding this complaint, you can either fax to my attention at (XXX)XXX-XXXX or call Walmart Dotcom at XXX-XXX-XXXX or by email them at [redacted]@walmart.com.
Thank you,
[redacted]
Resolution Specialist
Walmart Stores, Inc.
Final Business Response /* (1000, 20, 2015/03/29) */
Walmart.com received a Revdex.com complaint from Mrs. [redacted] regarding the lost in transit Mainstays Rug in a Bag Quatrefoil Area Rug, Teal/White of order#XXXXXXXXXXXX. We thank you for the opportunity to address Mrs. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Mrs. [redacted]' complaint, we reviewed her Walmart.com account and order history. The Mainstays Rug in a Bag Quatrefoil Area Rug, Teal/White was currently Out of Stock and could not be replaced at the time. We have contacted the manufacturer and ordered a complimentary Mainstays Rug in a Bag Quatrefoil Area Rug, Teal/White. Mrs. [redacted] also advised us that when she received the Mainstays Quatrefoil Olefin Area Rug; Color: Teal/Ivory; Size: 7'5"x9'5" of order# XXXXXXXXXXXXX, it was damaged. We have replaced the Mainstays Quatrefoil Olefin Area Rug; Color: Teal/Ivory; Size: 7'5"x9'5. As such, Walmart.com considers this matter closed.
Again, we thank Mrs. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/10) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Final Business Response /* (4000, 10,...

2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On September 10, 2014 and September 12, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX to discuss this matter, but she was not available. In addition, we sent her an email to contact us if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/17) */
We are working with [redacted] regarding this complaint but are requesting additional time to post our response.

Initial Business Response /* (1000, 6, 2014/12/12) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]' concerns and appreciate the time hse has taken to provide us with her feedback and...

comments.
After we received **. [redacted]' complaint, we reviewed her [redacted] account and order history. We have confirmed that her order was delivered to her address on November 28, 2014, at 1:22PM. The package weighed 3 pounds, which included two Double Power Tablets. As a courtesy, we issued **. [redacted] a refund for her order on December 1, 2014 back to her original method of payment. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/12/12) */
RE: [redacted]/ Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed [redacted] purchased a Sam's Club egift card. The item page of this egift card clearly states "The recipient will receive this item via email within 48 hours (usually immediately)." Therefore, there is no guarantee that this item will be delivered at the same day of purchase. On December 12, 2014, we notified [redacted] about these details via email. In light of this, [redacted] considers this matter closed. However, [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/12/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 27, 2015, Ms. [redacted] placed an order for a VIZIO Smart TV. Due to an error at our fulfillment center, the order was not processed fully and the television was never shipped. Ms. [redacted]'s order was canceled and she has been fully refunded. We contacted Ms. [redacted], advised her to place a new order, agreed to honor the sale price and waive the shipping. We apologized for any inconvenience this has caused, and have sent her a $25.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com