Walmart.com

Initial Business Response /* (1000, 10, 2015/09/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her pick up request of the Summer Escapes 24' x 48" Metal Frame Swimming Pool . We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the...

time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and issued a freight call tag to pick up the pool. Ms. [redacted] contacted us on September 4, 2015 and advised us that the Summer Escapes 24' x 48" Metal Frame Swimming Pool had been picked up. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The freight company was sent out and removed the old pool from my property.

Initial Business Response /* (1000, 11, 2015/01/16) */
Walmart.com received a Revdex.com complaint from Katherine [redacted] regarding her order for a tablet she place on black Friday. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] received her tablet damaged. We have issued her a $30.00 eGift Card to purchase a new tablet at the same price as Black Friday. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the gift card. Thank you.

Initial Business Response /* (1000, 10, 2014/09/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that the Walmart egift cards from Ms. [redacted]'s order were redeemed by the recipient she emailed them to. Unfortunately, we are unable to issue refunds for egift cards that have been redeemed. Per our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com account. Lastly, we were unable to identify any reports of the error Ms. [redacted] experienced in our system. However, as a courtesy, we have arranged to issue her a discount towards a new order of Walmart egift cards. On September 2, 2014 and September 3, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We left a message and sent her an email notifying her to contact us if she accepted our offer or if she needed additional assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've tried returning the call several times, each time, no answer. I did not leave a message in the general mailbox, prefer to speak to someone. Also, I never recieved an email concerning this matter. My concern as I stated in the complaint, I purchased 2 gift cards, for 2 different people, they both went to 1 person. If that person used both gift cards, I have NO WAY of know when, how, and why. That isn't and shouldn't be the concerns of a person if u give them a gift card. I don't need a discount on anything from Walmart as I will not shop with Walmart ever again. This situation is horrible. I wanted to purchase school supplies for 2 parents I met on a train, I don't know these ladies, I had their names and email addresses. There is a problem on your website that caused this horrible experience and I hope nobody on this planet has to experience this situation. Then to be told by a customer service rep to ask the person who received both cards to give 1 to the other, unacceptable. Horrible practice for america's #1 retailer, horrible, unfair, and unacceptable. Unsatisfactory customer service.
Final Business Response /* (4000, 15, 2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
On September 12, 2014, we spoke with Ms. [redacted] at XXX-XXX-XXXX. We apologized for the inconvenience and assured her concerns were heard. We notified Ms. [redacted] of our attempted call and email that was sent under incident #XXXXXX-XXXXXX. In addition, as a courtesy, we issued her a $75 egift card under order XXXXXXX-XXXXXX on September 12, 2014 to compensate her for the inconvenience. During our conversation, we have confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 17, 2014/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this resolution, it will serve as the missing gift card the inital complaint was for. Thanks for everyone's assitance in this matter.

Initial Business Response /* (1000, 5, 2015/08/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On June 19, 2015, Mr. [redacted] placed for an order a Microsoft Surface Pro 3 256GB Windows 8.1 Pro Intel Core i7. The item was returned back to us. Due to the amount of the refund, additional research had to be done before the refund check could be processed and sent. We have escalated this to our billing team who has sent an emergency check on August 6, 2015. We do apologize for the inconvenience this has caused Mr. [redacted]. Mr. [redacted] should receive the check within five business days. Additionally, we have escalated all coaching opportunities to the appropriate team to review and address. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your prompt attention to this inquiry.

Initial Business Response /* (1000, 10, 2014/12/09) */
[redacted] received a Revdex.com complaint from [redacted] regarding the authorization holds for his cancelled order#[redacted] and [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the...

time he has taken to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have made several attempts to reach [redacted] to provide resolution and have not had any response. In order to provide the best resolution possible we will need to speak with [redacted]. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/12/21) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments....


After we received [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that our billing group has made arrangements to settle a payment with [redacted]. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/02/18) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we immediately took corrective action to rectify her issue. We attempted to call her at (XXX) XXX-XXXX on February 17, 2014, but she was not available. We sent her an email under incident XXXXXX-XXXXXX and offered to send her a $50 egift card if she decided to keep her original television order. We also offered to return her television and help her with a new television order. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter resolved. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her issue with a refund. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] was issued a full refund on October 30th for $140.53. The refund will post back to the original payment within five to seven business days. We apologize to Ms. [redacted] for experience she had with Customer Service. We have escalated her concerns to the proper department for review. Also, we reached out to Ms. [redacted] on October 30th and have not hear back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Complaint: [redacted]I am rejecting this response because: Your company has yet to respond to the multiple lies of the Customer Service. I just want an explanation why such a huge company would treat a customer this. Way, I do not even care about the Gift Card.Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/08/10) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his canceled order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s order was canceled since the vacuum he ordered was out of stock. However, we understand the frustration Mr. [redacted] has been through. That is why we have arranged to send him a courtesy $30 egift card to help him with his next purchase. On August 7, 2015, we communicated with Mr. [redacted] via email and explained these details. Mr. [redacted] accepted our offer to send him the $30 egift egift card. We advised Mr. [redacted] to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding recent unauthorized orders on her account. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Our records indicate three orders were placed on September 19, 2015 using a gift card stored on Ms. [redacted]' account. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. As a one-time courtesy, we sent Ms. [redacted] a physical gift card to replace the funds that were used. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 6, 2016/02/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his cell phone order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Our records show Mr. [redacted] placed an order on February 6, 2016 for Pick Up Today. Due to system issues at the store, the order incorrectly updated to an out of stock status. The order was updated and Mr. [redacted] was given the option of purchasing the phone or receiving a refund. Mr. [redacted] requested a refund and this was processed at the store. Mr. [redacted] has been provided with our contact information, should he have any further questions or concerns. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Final Consumer Response /* (2000, 6, 2015/12/08) */
My issue has been resolved! I actually heard from a [redacted] Care Rep from Walmart.com the next day. The Rep was very understanding and willing to work on getting my issues resolved. It did take a few more days than I would have liked...

but at least this person gave me the correct information and steps to take to get the matter resolved. The issues that I was having with them initially were clearly not handled properly and they admitted that I was given a lot of false information about how the process would and should have gone. It ended up that I never should have had been told that I need to activate my card being that it was under the $250 mark, which was the issue I tried to explain on the initial call but my comments were not taken seriously. They found out that my card was never activated before they sent it off. They had to contact the card company which had to verify I did pay it and ask me for a skew of numbers they needed to get it activated. Not only did Walmart.com make this happen they also reimbursed the shipping fees I paid for but did not resolved from another initial call I made because they were late on delivery. They told me they never should have told me they can reimburse my credit card and instead they should have have just sent me a store credit. So she made sure I received that and she also sent me an additional store credit to use at my disposal. It is sad that I had to go through so much hassle over a card and that some representation for the company refused to do their job properly. Maybe because they were ill trained or they were in a rush and would say anything. But I am thankful for the fact that I decided to reach out to the Revdex.com which in turn made my complaints known to the proper party to make [redacted] satisfaction was getting addressed and also make what was wronged right again.

Initial Business Response /* (1000, 11, 2014/11/25) */
Thursday, November 25, 2014
Filed Electronically
Revdex.com
XXXXX [redacted] XXXXX
RE: Revdex.com Complaint Case #[redacted] Ticket No. XXXXXXXX
Dear [redacted],
Thank you for your...

correspondence regarding [redacted]'s recent experience at one of our Walmart stores.
Our goal is to assist him and research his concern. We would request at this time the store's four digit ID number found on any receipt from the store or the correct store address so that we can react to Mr. [redacted]'s concerns with more specificity.
We appreciate your assistance in obtaining this information.
Thank you,
[redacted]
Resolution Specialist
Walmart Stores, Inc.
Initial Consumer Rebuttal /* (3000, 13, 2014/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe the store number is [redacted] and the address is [redacted] XXXXX
Final Business Response /* (4000, 19, 2014/12/15) */
Monday, December 15, 2014
Filed Electronically
Revdex.com of Arkansas, Inc.
XXXXX [redacted] XXXXX
RE: Revdex.com Complaint Case# [redacted] Ticket No. XXXXXXXX
Dear [redacted]
I am writing you in response to the above referenced complaint.
Our store manager's number one priority is our [redacted]'s satisfaction. Store Manager [redacted] contacted [redacted] and they report this complaint has been resolved at store level to [redacted] satisfaction. [redacted] advised Mr. [redacted] was trying to price match with Amazon and the items were sold by third party. She advised Mr. [redacted] Walmart does not price match with third parties. For the inconvenience and rude treatment Mr. [redacted] received, [redacted] is mailing him a Walmart Gift Card.
We will consider this matter closed unless notified otherwise.
With regard,
[redacted]
Resolution Coordinator
Wal-Mart Stores, Inc.
Final Consumer Response /* (4200, 21, 2014/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok that's not what I was told and that is not what the price match policy says(at the time of store visit). I am happy with the stores attempt to resolve this situation once it is completed. Unfortunately I'm not satisfied with the poor response on here. Wal mart has very poor [redacted] service and training. I would like to thank [redacted] for her exceptional [redacted] support.

Initial Business Response /* (1000, 15, 2016/03/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On February 2, 2016, Mr. [redacted] preordered Fire Emblem Fates for Nintendo 3DS. The street date for the video game was February 19, 2016 and was delivered to Mr. [redacted] on February 23, 2016. For the inconvenience caused to Mr. [redacted], we issued a $10 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2016/03/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 12, 2014/12/17) */
[redacted] received a Revdex.com complaint from [redacted] regarding the cancellation of order#[redacted] and her request for authorization hold removal. We thank you for the opportunity to address [redacted]' concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received [redacted]' complaint, we reviewed her [redacted] account and order history. Original orders#[redacted] and [redacted] both have been successfully cancelled. We have also contacted [redacted]' bank and had all pending authorization hold removed from her account as requested. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 15, 2015/02/06) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request to have the Barcelona Convertible Futon Sofa Bed and Lounger with Pillows, Multiple Colors; Color: Black of replacement order#XXXXXXXXXXXXX shipped faster....

We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s replacement order#XXXXXXXXXXXXX was fulfilled and shipped Site to Store. Once an order is placed we are not able to make any changes. We have spoken with Ms. [redacted] and she confirmed she picked up the futon on January 15, 2015. For the inconvenience I have credited Ms. [redacted]'s $50.00. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an order she placed for a trampoline. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When we spoke to Ms. [redacted] she informed us that she has received her full refund. We apologized for the trouble she experienced with her order, as well as with [redacted] service. We issued her a $50.00 eGift Card for her troubles. Ms. [redacted] is happy with the outcome. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The employee I spoke to was very kind and I appreciate that. I was issued a gift card and told the trampoline I ordered is back in stock. I declined reordering the trampoline, as I will still never order again from Walmart. However, I do appreciate the [redacted] service representatives apology and desire to rectify the situation. If the situation had been handled this way in the beginning, I would not have needed to file a case. It took filing with the Revdex.com to finally speak to a person and get some answers.

Initial Business Response /* (1000, 5, 2015/11/20) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orders. We thank you for the opportunity to address Mr. and Mrs. [redacted]'s concerns and appreciate the time they have taken to provide us with their feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Due to issues with the packaging, the items he was ordering were damaged in transit. Once the issues were brought to our attention, they were addressed and the items were removed from our site. A full refund has been issued for the order. Additionally, for their inconvenience we sent a $50.00 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. and Mrs. [redacted] for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While we have been given a refund, we are still receiving threatening emails informing us that we need to return products we NEVER received. The emails state that we will be charged unless we return the products; this is impossible considering they have NEVER been in our possession.
In addition, we were given an E gift card, however, the amount was for $25.00, rather than $50.00.
Final Business Response /* (4000, 9, 2015/12/15) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We apologize for the poor experience Mr. [redacted] had to endure while returning his order and have stopped the email correspondence requesting the items be returned. For the inconvenience Mr. [redacted] was sent an additional $25.00 eGift card. We have tried to reach Mr. [redacted] several times to discuss this matter by phone and via email but have been unsuccessful.
In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/02) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled orders for the Mario Amiibo - Gold Edition - Walmart Exclusive (Nintendo Wii U or 3DS). We thank you for the opportunity to address Mr. [redacted]'s concerns...

and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and advised that his orders were not cancelled due to inventory, but due to security issues. We have advised and educated Mr. [redacted] that when he attempted to place several orders using different shipping addresses and payment information our system was unsure if he was placing the orders and cancelled them for his safety and security. We are currently Out of Stock of the Mario Amiibo - Gold Edition - Walmart Exclusive (Nintendo Wii U or 3DS) and do not have any units on hand. We have advised Mr. [redacted] that when he attempts to place another order, he will need to use the same device and method of payment as one of his orders. For the inconvenience, we have issued Mr. [redacted] a $50.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com