Walmart.com

Initial Business Response /* (1000, 5, 2015/12/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We processed the refund as requested and we attempted to discuss this matter with Ms. [redacted] by contacting her via telephone and email. We did not receive a response from Ms. [redacted] after repeated attempts at contact her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her late to arrive shipment of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have attempted to reach Ms. [redacted] she has not contacted us back. We have researched her order that was placed on July 8, 2014 with promised expected delivery date of July 11, 2014. We have been experiencing system issues and this affected Ms. [redacted]'s order and the promised expected delivery date. According to FedEx's records the shipment was delivered on July 14, 2014 per FedEx Tracking#XXXXXXXXXXXXXXX. This order also shows returned at Walmart Supercenter#[redacted] of [redacted], WA. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried calling [redacted] back three different times and she was not available any of those times. Two of the times were within ten minutes of her call. I find it funny that now they are saying they have been having system problems when there [redacted] service team had no reasons or helpful response when I contacted them. I believe [redacted] was the supervisor I spoke with and [redacted] was the associate who had atrocious [redacted] service when I asked to speak with her supervisor. [redacted] was less than helpful as well offering no solution and blaming it the fact that I ordered after 5pm. I told him the system should recognize what time I was and give an arrival date accordingly. He had no response to that or to the fact it wasn't even shipped out until the day before it arrived. He also offered no help along with his failure to articulate an explanation. I do not remember which store [redacted] and [redacted] said they worked unfortunately.
So yes the air conditioner was returned but not before I had to take my bank account into the negative to keep my children from getting sick. The [redacted] service or rather lack there of just further cements in my mind that Walmart and Obama are ruining this country.
I will consider this matter closed for a $70 refund of my overdraft fees but I will not forget!
Final Business Response /* (4000, 14, 2014/08/06) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We would like to provide Ms. [redacted] with compensation due to the inconvenience and delay, but have not been able to reach her. If there is another number or email address for Ms. [redacted] we need have the update so we can communicate. Ms. [redacted] can contact me directly Monday through Friday, between the hours of 10:00 a.m. - 6:30 p.m. PDT. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com

Walmart.com received [redacted] Revdex.com complaint regarding a problem we recently experienced on our website, which due to a technical error, resulted in some items showing incorrect pricing.  Once we became aware of this issue, we immediately took corrective action to investigate and rectify the...

error.  Unfortunately, given the wide discrepancy in pricing, we have canceled orders.  Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience and to show our appreciation for our customers, [redacted] should have received an email with a $25 eGift Card. Again, we sincerely apologize for this and hope that [redacted] will give us the opportunity to serve him again.If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

I respond via cellphone, I hit the send button. Walmart has issued a credit of $50 for the damages that occurred during shipment. The complaint, at this point, is resolved.

Initial Business Response /* (1000, 10, 2016/01/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her gift card order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. Our records indicate that the gift cards shipped on Ms. [redacted]' order were activated. We attempted to deactivate them but found that they have been redeemed. As such, we are not able to issue a refund for the order. We contacted Ms. [redacted] to gather additional details but unfortunately she advised us that she no longer had the cards in her possession. For the inconvenience, we have issued a $25 eGift card and advised Ms. [redacted] that she would need to dispute the charges through her financial institution if she was seeking a refund for the order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I purchase these cards are a Walmart credit card, so their response makes no sense. I contacted Walmart to get the refund, because I purchased it with their stores credit card. They would like to shuffle the complaint to the credit card company, but this card is issued by Walmart, so I am unsure why they csn't issue the refund. They continue to claim they are not responsible for the problem.
Final Business Response /* (4000, 14, 2016/02/12) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. As we advised in our previous response, we are unable to issue a refund for Ms. [redacted]' order because the gift cards that were purchased have been redeemed. We provided Ms. [redacted] with the telephone number to Synchrony. Ms. [redacted] will need to work with Synchrony directly if she wishes to file a claim. In light of these events, Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On November 21, 2015, Ms. [redacted] placed an order for a laptop for her son. Unfortunately, this order did not pass [redacted] payment verification process and was cancelled. Ms. [redacted] placed a new order but the authorization hold from her first order had not fallen off. We sent a request to Ms. [redacted]'s financial institution to have the authorization hold removed. Ms. [redacted] placed a new order for the laptop and was provided with an expected delivery date of November 25, 2015. Once the item shipped, the delivery date updated to November 27. Ms. [redacted] has been issued a 15% refund off her order total and we also issued a $30 eGift card for this inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/18) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his account records and purchase history. We have confirmed that the order was placed on October 13, 2014 and delivered. We were unable to cancel the unauthorized order as it was already processed and delivered prior to Mr. [redacted]'s claim. Please note, Customers are solely responsible for keeping the password [redacted] their Walmart.com account safe and for any activity conducted under their account. However, as a one-time courtesy, we have issued Mr. [redacted] a $60 egift card under order XXXXXXXXXXXXX. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Walmart does satisfy my monetary loss, but does not acknowledge any responsibility. They actually continue to claim my online account was the compromised. I am the only user of my home PC, and have no need of the item purchased using my debit card. They could not or would not provide me with any online transaction information from the purchase, only to say it came from my computer. At the time of the online transaction(XXXX), I was at work. If the purchased was made by an unauthorized user as they suggest, why would the item be sent to me. Therefore Walmart.com needs to accept 'full' responsibility for their 'error' I will accept the eGift Card as it does reflect the value of my loss. In closing, this one time courtesy as they put it came only after I contacted the Revdex.com, and filed this complaint. I had contacted WalMart previously on several occasions, only to be ignored... What a shame!!!

Initial Business Response /* (1000, 10, 2014/12/03) */
[redacted] received a Revdex.com complaint from [redacted] regarding an order she placed on February 12th, 2014. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Our records indicate [redacted] will need to contact [redacted] for further information on her account. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Final Consumer Response /* (2000, 6, 2015/12/08) */
Walmart contacted me and sent out the item I had previously ordered free of charge and shipping. I told them that I wasn't looking for handouts and if they would have actually read and responded to my original complaints I wouldn't have had...

to go to the Revdex.com. I thanked Walmart for resolving the issue and accepted the item. Thanks for your help Revdex.com.

Initial Business Response /* (1000, 6, 2015/11/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an order issue. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] ordered a Nintendo Wii Super Mario bundle on November 4, 2015. Typically orders that are placed for same day pickup are ready within 4 hours. However, Mr. [redacted]'s order was on a finance hold for verification. Per his request, his Walmart.com order was cancelled and the authorization hold was released. We're very sorry for the difficulty he had with his order and have forwarded his feedback to the appropriate departments for review. For the inconvenience, we offered to send Mr. [redacted] a $20 eGift Card but he declined. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/02) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 26, 2015, Ms. [redacted] placed an order which was cancelled. We have escalated this over to our billing team to review the cancellation. In June 2015, there was an unauthorized order associated with Ms. [redacted]'s account. That account was closed and Ms. [redacted] created a new account. Our billing team had reset Ms. [redacted]'s account, but because the new account created was under the same email address, the order cancelled. We contacted Ms. [redacted] and advised her that Walmart was not comprised and provided her with recommendations on preventing her account and personal information from being compromised in the future. We understand that Ms. [redacted] has her concerns about placing new orders. Our billing team has cleaned up her account so she can replace the order. Ms. [redacted] advised that she has purchased the items elsewhere. For the inconvenience, we have issued a $25 EGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to a refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On August 27, 2015, Mr. [redacted] placed an order for a Norelco shaver and a grooming kit. When his order was placed, his payment information was authorized to ensure it was valid. Unfortunately, the shaver was out of stock and that part of the order was cancelled. The groom kit was picked and was ready for Mr. [redacted] to pick up. When we attempted to collect funds for the kit, our attempts were not successful and Mr. [redacted] was not billed for the item. The order was not picked up and was cancelled by the store. On October 5, 2015, a credit was processed in the amount of $16.81. However, since payment was not collected, the credit was issued in error. Walmart.com is not pursuing reimbursement for the credit and at this time considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her delivery request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]' order was shipped via USPS Smartpost and tracking# XXXXXXXXXXXXXXXXXXXXXX shows the shipment was delivered on Thursday, July 9, 2015. We have attempted to reach Ms. [redacted] on several occasions and have not heard back. In order to provide the best resolution possible, we will need to speak with Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/23) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 7, 2015, Mr. [redacted] placed an order for Reese's Pieces Candy. Due to an issue in our fulfillment center, Mr. [redacted] received product outside its sell-by date. The issue has been escalated to the appropriate department for resolution. We contact Mr. [redacted] and offered to replace the product, however he no longer needed it. Mr. [redacted] has been fully refunded for this item. We apologize for any inconvenience this has caused. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 11, 2015/02/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her damaged/defective plate of Better Homes and Gardens Rave 16-Piece Square Dinnerware Set, Red of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms....

[redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have escalated Ms. [redacted]'s issue to the manufacturer, [redacted] for resolution. At Walmart.com fulfillment centers we are not allowed to open boxes and send individual parts to customers. We ship all items as the manufacturer has requested. [redacted] will be following up with Ms. [redacted] and providing final resolution. We have attempted to reach Ms. [redacted] on several occasions, and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had the opportunity to speak on the phone with a representative of [redacted], and told her what was going on. I also addressed to her, that upon washing my new dishes, one of the mugs has a bubble that surfaced, and they are supposed to be dishwasher safe. Today I got a package with a replacement plate that has scratches on it, and no mug, so she was not listening, or failed to tell me how to address this matter separately if that is what I need to do. All I want is what I paid for, a set of complete dinnerware that is without defect.
Final Business Response /* (4000, 15, 2015/02/23) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted] has advised us that she received the replacement mugs and dessert plate from [redacted], but there were defective also. We contacted [redacted] on her behalf and replacement mugs and dessert plates have been ordered. [redacted] has advised that they are not expecting any of the replacement items back. We have advised Ms. [redacted] that if she has further issues regarding the Better Homes and Gardens Dinnerware set to either contact [redacted] or Walmart.com. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/23) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 26, 2015, Ms. [redacted] placed an order for LEGO Jurassic World for Xbox 360 to be delivered to her local Walmart. Due to a shipping error, Ms. [redacted]'s order was delivered to the incorrect Walmart location. This issue has been escalated to the appropriate department to be addressed. We apologize for any inconvenience that this has caused. Our records show that a new order was placed and shipped to Ms. [redacted]'s local Walmart. We have attempted to contact Ms. [redacted] several times at XXX XXX-XXXX and by email however we have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 6, 2015/05/01) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a recent Walmart.com order he had placed. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] placed an order for several video games and a laptop charger on April 14, 2015. The order was shipped in two boxes. Per the tracking details, both boxes were delivered to Mr. [redacted]'s delivery address on April 15, 2015. We're sorry to hear he didn't receive the items. Due to Mr. [redacted]'s return history, we will not be issuing refunds for this order. He will need to dispute the charges with his financial institution. Mr. [redacted]'s account has been closed and any future Walmart.com orders will be canceled. Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/01) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order delivery was delayed with the carrier. We also confirmed that a refund was processed for Ms. [redacted]'s shipping charge on June 30, 2015. In addition, we forwarded Ms. [redacted]'s concerns regarding the difficulties she experienced locating our contact information from our site and receiving assistance from our [redacted] care group to the appropriate departments to be reviewed. On July 1, 2015, we called Ms. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience she experienced and explained these details. As a courtesy for the inconvenience, we issued Ms. [redacted] a $20 egift card. During our conversation, Ms. [redacted] confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/02) */
I heard from Walmart this morning about Complaint Case #XXXXXXXX. I receive a refund and was able to tell them how frustrating the website was and that I was not able to contact anyone. I'm not sure the complaint about the website will go anywhere, but they are to send me a $20 gift certificate for my trouble.
I consider the case resolved.
Thank you for your help.
[redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted]’s concerns and appreciate the time she has taken to provide...

us with her feedback and comments.After Walmart.com received [redacted]’s complaint, we reviewed her account and order history. On September 18, 2016, [redacted]’s placed an order for a Diamond Home 10022 Roll Top Bread Bin. This item was shipped and sold by one of Walmart.com’s Marketplace Retailers, UnbeatableSale. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer’s Shipping and Return Policy.
 
When an order is placed, an authorization hold is immediately placed on the method of payment used. On the October 11, 2016, Unbeatable Sale cancelled the order. When an order is cancelled, this authorization hold must be released by the customer’s financial institution in accordance with their policies. We notified the UnbeatableSale support team about [redacted]’s credit for the cancelled order, but have not heard back from them. As a courtesy, we have issued a full credit for the bread bin in the amount of $21.16. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/04/06) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding her defective RCA 10.1" Tablet 16GB and her refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and apologized. We have also issued Ms. [redacted] a full refund in the amount of $139.74. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/04/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)