Vizio

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has
determined that the VIZIO television in question in
this complaint has been out of warranty by approximately year. A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make
at this timeAt VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

This is in response to my previous Complaint ID ***, a manager from Vizio called me after I filed the last complaintHe agreed to send me another TV and if this TV didn't work out, he would refund me the moneyThe replacement TV (Serial # BFLFTRPUBQ3405511) that arrived yesterday has dead pixels.To my dismay, I spotted about dead pixelsFor the love of God I don't know why this keeps happening to meI can take pictures, videos or whatever you would like to show you the dead pixelsAt this point can you please just refund the moneyI paid $and $in tax for a total of $
Regards,
*** ***

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding Revdex.com complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
VIZIO is unable to
meet Mr***’s quest of a free replacement Blu-ray player. VIZIO customer service representatives have made multiple attempts to contact Mr*** all of which have gone unanswered. VIZIO needs to speak with Mr*** in order to understand the issue he is experiencing and to obtain necessary information from Mr*** that would enable VIZIO to determine how best to address his concerns, including obtaining proof of purchase of Mr***’s Blu-ray player and the date of said purchase.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO contacted the customer to discuss the complaintIt has been determined that this is not an issue with the VIZIO TVAt VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

I purchased a Vizio 60" smart television in 02/20/Within months of purchase, on 09/16/16, I noticed that the screen had a dark shadow on the side of the television which made viewing difficultI contacted vizio with the problem and I was asked to send pictures of the television issueThe television had come with a month warrantyI did what was askedI called to have a replacement date set up several months later which was still within the month initial warrantyThe television was replaced, in 02/2017, with a different model "recertified" televisionWhen I received the replacement, they gave me a day warranty for the "recertified" televisionSix months later, the picture is goneI have contacted Vizio who admits that I should have been offered an extended warrantyHowever, I was never offered an extended warranty by the companyI would have, without question, purchased an extended warranty being as it was a "recertifed" televisionI paid between $600-$fo

I purchased a 70" Vizo TV back in Nov from Walmart for $1, The picture went out back in March I called and spoke to Walmart since I purchased the year warranty They said they can't do anything since it pass years and gave me Vizo number to call directly
I called and spoke to a supervise at your customer service number and explained to him that the TV is just years old and I paid a lot of money just to have a TV just for years and have other brand TVs that are over years old and still work perfectMy case #***
When I purchased this TV I thought I was getting a realiable and good quality TV and would have never thought I wasted over $1,on TV I explained to the customer service supervise that I still have the plastic on TV
Your supervise just told me that the picture bulb went out and only offered me another TV for $1,plus which is a slap in the face I'm out of a TV and over $1, I told him its strange that the TV went

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A ninety day extension on the warranty was not a concession, it was a given seeing as I've had been without a television for three monthsAdditionally, Vizio missed the FIFTH delivery date that was scheduled for 9-19-I contacted them, (as I did not recieve any type of phone call the day prior as promised), was told they could not locate the driver, but that I was definetley scheduled for delivery, and they would call me right back with the estimated timeNeedless to say I never recieved a call back or my televisionI have been given a hour window during a work day or holiday weekend on separate occasions, and they have failed to show or even contact me during or after every missed deliveryI have gone directly through Vizio after three missed deliveries by their represetatives, and their involvement has done nothing to correct the problem, it has in fact furthered it as now two additional deliveries have been missedI have lost a great deal of time and money trying to collect the product I purchased from Vizio, and am out that IN ADDITION to the money I feel I've lost by purchasing a product I apparently cannot obtain from this companyI have never experienced a lack of customer service to the extent that has been displayed by Vizio, and I believe their refusal to either deliver a product or return the funds they recieved for that product rises to the level of criminal misconductVizio apparently considers this matter resolved, however, I most certainly do not agree with their assessment, and I feel at this point I have no choice but to contact an attorney to see that it is.
Regards,
*** ***

I purchased a dollar telivision directly from Vizio.com on 08/01/it came with a year warrantyApprox months into ownership of my television sometime in June of I started having multiple technical issues with the TV that would randomly occur, such as freezing and discoloration and then would start working correctly againThis happened multiple times, then I contacted Vizio in late June with still over a month left in warranty, I made my claim and started the process when they told me over the phone I had to take photos of the specific issues, I told them I would do that though the problems aren't always apparent and I was unsure when I would be able to get the pictures byI outlined my concerns that I would not have proof photos of the issues before the warranty ended in early AugustI was guaranteed by Vizio customer support that since I made a case number and reported the issue before the months that they would honor the warranty no questions asked when I re

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I just called Vizio and talked to *** and she told me that the parts were apparently ordered and she would have to get back to meI think that this is very poor service and how can they consider the case closed when they don't even know what's going on
Regards,
*** ***

I purchased a TV in September In July 2018, the tv stopped working Rough estimate; I have used the tv maybe times in those months I emailed the company to open a case for this Their automatic response said the request was received and I would be contacted within hours hours went by and I did not hear from them so I emailed again Approximately 6-hours later, I received a response I was told that my tv qualified for repairs under warranty and that a technician would be in touch within business days business days went by and I did not hear from anyone so I called Vizio customer support The lady put me on hold to get in touch with ITI, the technician's company She told me they received the parts for the TV and that the technician would call me within an hour hours went by and no one called me I called Vizio back and explained everything that had happened The rep told me that she would put me on hold to get in touch with ITI After wait

Vizio E-TV continues to shut and and turn on automaticallyTried all HDMI ports on TV, bought new HDMI cable, bought new surge protector, moved from family room to bed room still experienced same problemContacted service center, ran through their recommended test per their instructionsStill same problemThey sent out a technician to replace circuit boardsProblem was not correctedVizio shipped a replacement (new) TV, same problem existed, TV will shut off and turn on automaticallyOnce again a Technician was sent out to replace some circuit boardsProblem still existed after repairsCalled Visio againThey want to send out another technician to run testAdvised Vizio service center this is persistent problem, the internet is full of complaints exactly like mindRequested to get my money back so no ones time is continued to be wastedThey refused and also refused when I requested to have my case escalated to a higher levelThis started 4/6/with case # *** the

I suspect that Vizio uses the slimy "built in obsolescence" model of business by making the power supply board go wonky on their smart tvsMine died at yearsI have an older Samsung that is years old and working fine - used it for years in the same outlet and have no electrical problems in my homeThe customer support rep had a series of tests for me to do - unplug, hold down power, etc-- but it dd not workThen she offered me a discount on a new tv! She said this is not a known issue, but there are complaints all over the Internet about this very issue on relatively new tvsAnd if it is not a known problem, then why is there a "fix"Needless to say, I will not be buying my next tv from this company and will never recommend them againI would only have been satisfied with a full replacementIt is an expensive model and only years old!

My Vizio 70" TV had multiple problems and I contacted customer service and they sent me a refurbished tv which was a week late past there 7-business days they assured me it would arrive inWhen I received the refurbished tv I instantly had problems with it and I contacted them again and spent over two hours on the phone with them trying to fix it over and over and they finally decided to send me a brand new tv this timeThey once again assured me it would be there in 7-business dayson the tenth day I called them because I had not received a email or call or anything regarding when the tv would arriveWhen I called they had no idea what the status was and were unable to tell me where it was or if it had even shippedThey told me they put a request in to the warehouse and that they would call me in 24-hours and notify me where it wasI did not receive a call in hours so I called back again and they told me that they were processing it to ship and it had not even shippe

I have heard NOTHING from Vizio concerning my TV's registration *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The original claim was within the warranty periodCompany said calls were made in attempt to reach me in which I did not receive any callsThere were no attempts at resolving the issueWent through troubleshooting various times with phone representatives but never given any solutionWould have been happy just having device repaired.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint has been out of warranty by approximately 1/years. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement remote. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number *** As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer areplacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
In the
interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant over the phone, and has resolved this issue
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number *** As always,
VIZIO takes any complaint reported to the Revdex.com very
seriously
Please be advised that upon review of the complaint VIZIO has
determined that this complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty.
Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc