Vizio

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”)
notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the VIZIO television in question
suffered a non-manufacturing defect.
Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make
at this timeAt VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty Accordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistanceSincerely VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers andencourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will check my previous emails and try to reach out to the company There is no receipt, Item was not purchased for the reasons noted Hopefully we can resolve this soon.
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint
VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very
seriously
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be
viewed online at http://www.vizio.com/warranty. VIZIO has contacted this
customer and has handled this complaint under the terms of VIZIO’s warranty.
Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/
for information and assistance.
Sincerely,
VIZIO, Inc

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.
VIZIO has contacted this customer and would like to resolve this matter
under the standard terms of VIZIO’s warranty by offering the customer a replacement
unit however, the customer is unwilling to accept this offer. If the customer changes their mind and would
like to accept our offer VIZIO requests that the customer contact VIZIO’s customer
service department. At
VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have not received any correspondence from Vizio concerning my TV's warranty
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[It was never about any warranty, it was about aweful customer service associates and their attitudes, poor/low quality product, and inefficiencies in the way they handle issuesIn the end, the way the TVs are made is what the major problem isI have had to purchase additional products in order to get the TVs to workHowever, I have not had to do this with any other devices, EVERSo I am waiting for the new products to come in and we will see how well the TVs works with those
Regards,
*** ***

I purchased two 75" tv's and two sound bars from this company spending approximately $8, Six months after the purchase one of the sound bars stopped working, the only thing the company was willing to do was to offer me a refurbished unit in lieu of the NEW sound bar that I had purchased Fast forward months later one of the 75" tv's no longer works The company refuses to take responsibility for the poor quality of the product I have asked to speak to someone in management and I have been given the run around I will tell everyone that I can reach privately and publicly what poor customer service this company provides, and their unwillingness to consider whether the products they are selling lack quality control

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint
VIZIO has contacted this customer and has handled this complaint regarding this customers’ sales order. Accordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

To Whom It May Concern: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyIn the interest of providing customer satisfaction, a representative from VIZIO has made several attempted to contact the complainant to further discuss this complaint; however, we have not been able to reach the complainant at this timeVIZIO will attempt to contact the complainant again in an effort to try and to come to a resolution regarding this complaintAt VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

Purchased the television less than years ago TV turned off and will not turn on Customer service represtentative said that vizio products only have year factory warranty and that it would not be cost effective to fix My TV is now a large paper weight Terrible product and terrible service!

Dear Sir/Madam,
I have purchased a brand new TV months ago, and suddenly it stopped workingApparently something is broken inside the panelWhen I asked them to repair or replace as it is under manufacture warranty, they pretty much told us it's our fault, we broke it, even though there are no scratch on top of the screenThey just put the blame on us and denied to honor the warrantyThey are rude and have poor customer serviceEveryone seems to claim themselves as the last person that I can talk toAnd only solution they gave is to buy another tv almost the same cost as the new oneI have tried talking with them but it seems they just don't careI have also sent them their own review site where many others filed similar complaints and pointed out that they should take care of the customersBut it seems like they just simply stood firm that it was our issue and avoiding the warrantyThis is not ethical, and I would like you to kindly intervene and resolve the issue

I purchased my Vizio smart TV March (Model # E65u-D3)In August it shut off and will not turn back on- it is also making a ticking noise when the AC POWER supply is connectedI contacted Vizio and because it has been just over year they will not consider repair or replacing itFrom what I have read online this has been happening to several newer Vizio TV's, I believe this issue should be on recall or have the item repaired and the purchaser pay for shipping

Bought inch Vizio TV from Sams Club in January and in less than months TV diedContacted Vizio warranty department and they sent me a defective refurbished replacementContacted Vizio again and was told they no longer had the same model and would send me a better model but this time I have not gotten TV because the rep that was suppose to bring it to my home and set it up never showed when he said he would which was suppose to be 8-4-between and 5pmNever showed and never called to say why he would not be hereThe only way I could contact him was by his email addressWhen I finally heard from him he told me he could only bring me my tv when it fit into his schedule at a convenient time for himI finally told rep that has my replacement tv to send it back to vizio and then get vizio to send it to me directly or to someone that would work with my scheduleI now have been without a working tv for a month now since contacting Vizio on the 10th of JulyI had sent Vizi

I purchased a new Vizio TV about months ago A line of pixels went out on the TV A call to Vizio and pictures and receipt emailed, I was informed I would receive a refurbished television and it would take approximately weeks to be delivered I expressed concerns over a refurbished TV since I purchased a new TV I was assured that the TV would be just like new After receiving a delivery time frame today, the refurbished TV arrived The visual inspection was ok but after un-mounting and mounting the replacement TV and turning it on, the screen was cracked all over We had to unbox my old tv and swap them again A call to customer service at Vizio was met with an apology and another week delivery time frame Now they offered to replace with a new TV this time but I'm out a vacation day and have to take another one After escalating to a supervisor, I was offered day shipping but because its Friday at lunch and Monday is a holiday, it will not go out until next week A

Vizio shipped us a television that was missing its legsVizio is hiding behind an unpiblicized policy of only allowing customers days to request missing partsThe product manual cites days to report a defectI just want the tv’s legs
Serial number is ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint
VIZIO has determined that this complaint is covered under VIZIO’s warrantyWe have been unsuccessful in reaching the customer directly, however our records do confirm that warranty service was completed successfully, and that VIZIO has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc