Vizio

I bought a 70' Vizio TV June 1st and the TV was working completely fine, but the last time I turned it on the screen showed some kind of lights inside and didn't work anymoreThis was in or about June 3-6th, I called the store where I bought it and they conference call me with Vizio technical support, they ask for pictures and we sent them right awayTheir argument is that the shape of the lights are diagonal and are not cover under the manufacture warranty
The TV was hanging on the wall for more than a week and it was working just fine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company did not look at the televisionThis is not a non-manufacturing defectIt happened when I was watching the televisionSomething exploded from the insideThere is no way they could make a determination via pictures
Regards,
*** ***

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.VIZIO
has been unable to reach the customer regarding
this matter. VIZIO is requesting that the Revdex.com contact the
customer and ask them to contact VIZIO back to resolve the complaint.Again, VIZIO cannot
further comment on this complaint without speaking to the customer. At VIZIO, the quality of our products is very
important to us. We rely on and appreciate product feedback from our
customers and encourage anyone who has questions about or problems with our
products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told that I would have a refund in business days after my TV was finally picked upIt has been business days and still no word from VIzioThis is unacceptable.
Regards,
*** ***

I purchased a Vizio TV from Sam's clubIt was ordered on 11/26/and delivered on 12/8/It was a Christmas gift so we didn't set it up until approx 12/25-This TV is used rather infrequently compared to others in the house, so it wouldn't have that many hours on it at this pointThis morning my son was watching a show and the TV went blackWe can still hear the sound, but no picture will displayI called the tech help line and did some trouble shooting with the rep who eventually said she was opening a case file and I should send in the receipt since there is a grace period on the warrantyI sent it in and got an email telling me to call them backUpon doing so I was told the grace period was only days (not sure why the first person didn't tell me this)If you look at when the TV was placed into use we are within that day grace periodNot to mention, a TV shouldn't just go black out of nowhere after year, whether your days or days out of a warrantyI currentl

On January 6th, 2018, my Vizio M550NV 54.6" Razor LED Backlit LCD HDTV randomly shut off/lost its picture and would not power back on after several attempts (including a manufacturer’s factory reset..) Perplexed by the issue, I researched the television further to see if other such cases existed with this particular model (and possible ways to fix it myself)As it turns out, dozens of customer reviews, for this particular model television, revealed the same manufacturer’s defect (in each case, the television shut down prematurelyMany in as early as a couple of years)Having paid $1,for the television in November 2010, from *** ***, I was extremely frustrated to find that my rather hefty investment had very prematurely died outside of its rather meek 1yr warranty (especially when considering our Sony Bravia Television has still lasted for over years!) I proceeded to call Vizio customer support (1/7/2018) to sort out and address the issueWe walked through the standard procedure to attempt to fix, and again no luck I mentioned that based on my online research, this appeared to be an issue that other Vizio customers had experienced and was curious if he had received similar complaintsThe rep indicated that Vizio was not only aware of the issue with this particular model, but had in fact received many calls from customers complaining of the same issue with the same model TV - failure to power on and pictures issues (all prematurely) He went to talk to his supervisors about my replacement options: Either pay a tech service, at a discounted rate, to see if they could figure out the problem or they could offer me another new TV for $(market price $478)It was the best they could do because I was out of warrantyI indicated several times that this was simply unacceptable - consumers do not pay $1,for a television, with the anticipation of it dying within 5-years or even earlierIt's a manufacturer defect
I am looking for an immediate replacement of my television, with a comparable and defect-free Vizio TV Because this known defect has existed in this particular model, I would expect Vizio to remedy and resolve their own technical issue by removing the dead television and replacing it with a new one free of chargeA very well known, manufacturer’s defect is not the responsibility of the consumer (it is the responsibility of the manufacturer..)
The only reason I'm giving two stars is because the customer service rep was attempting to be helpful (keeping on script with Vizio's policies) and because we enjoyed the TV for the short period we had it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is very disappointing that a company does not support the quality of their productI for one will never purchase a Vizio product again, I read that a recall was done back in for the same faultI hope something like this happens again because an expensive TV like this should not go out after monthsAgain I will never buy any Vizio product again not will I recommend it to people.
Regards,
*** ***

The TV that I bought did not work properly from day Vizio customer service was terrible with helping me to resolve the matter and so seven month later I finally have been able to get Vizio to agree to repair the tv that was still under warranty but only after their “troubleshooting” procedures broke the tv to the point that it will no longer turn onThey won’t expedite the repair either and so it will take two weeks for them to have the part and fix my TV

I brought a television a couple of years back, which I looked into a couple of company that have and make great productsAnd I found vizio!I went and purchases a smart tvSo now I have this tv that one day is hasn’t tuned onCalled and tried to see if vizio could give me some help in which they didThey just want me to spend more money on getting it repaired by them

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported to the Revdex.com very
seriously
Please be advised that upon review of the complaint VIZIO has
determined that this complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty. VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty.
Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Bought a tv, that comes with a 1-year warranty with VizioAlso purchased another warranty for after the 1-year Vizio warranty expiresSomething hit my tv screen, and Vizio refuses under warranty with purchase of the tv to fix the problem or replace it as promisedThis tv is less then 6-months oldThere should be no issues with a tv this new!!!! I submitted a previous complaintThis morning I relieved a call from the company, and was told " I may have mailed or emailed a copy of the warranty highlighted that Vizio does not cover damage done, and was offered to purchase another tv at a discounted price." I asked, " there is a time frame stated in your warranty, days for example from purchase that is not covered by Vizio warranty?" And was told " no" and I would not be allowed to have our tv repaired or replaced, but that I could purchase another oneSo why would anyone purchase from this company? I was also told that if I purchased this tv from the retailer

I purchased a VIZIO 70” 4K Ultra HD Smart TV | P-Series | P702ui-BTV about months ago Last month I purchased a subscription from *** This is the first type of Streaming service that I have used I was having difficulty connecting the *** to my Vizio TV I have connected it to my Samsung tv that is yrs older and it works fine I called the VIzio support and they said my TV needs to be repaired at my cost I can understand the need for repair if it was heavily used, or old, but it has NEVER been used for a streaming service, and the first time I try to use it for this, it is broke This shows how bad a product this TV is and that VIZIO does not back up their products It will be the last VIZIO product purchased for this home

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately years and months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has been unable to reach the customer regarding this matter. VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIOPreviously, VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

I contacted vizio customer service because my wireless speaker stopped workingthey did all the troubleshooting possible and still no resolutionthey advised me they would replace the item or refund my money because they coded it as defectivei sent them my proof of purchase which was through ***.comthey advised me it was covered under warranteedays later they called to let me know they would refund, after about minutes on hold they advised me they cannot cover though their warrantee because " unbeknown" to me I bought through a seller which was not authorizedvizio rep told me unfortunately there is not way I would have known that , that seller was not authorizedvizio said there is nothing they can do

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO sound
bar in question not suffering a manufacturing defect A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty In the interest of providing customer satisfaction VIZIO has provided the customer timeframe on when the update may become availableThis is the only solution VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely,VIZIO, Inc

I brought a tv from Wal-Mart an it wasnt the right tv that the tb on the box said it was an Wal-Mart said it was vizio problem money was paid for one thing an we got something else an I want the right tv or my money back

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO cannot fully investigate this complaint without speaking to the customer. VIZIO has been unable to reach the customer regarding this matter VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIO.Again, VIZIO cannot further comment on this complaint without speaking to the customer. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance. Sincerely,VIZIO, Inc

Dear
Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes
any complaint reported to the Revdex.com very seriously
Please be
advised that VIZIO has determined that the VIZIO television in
question in this complaint has been out of warranty by approximately year. A copy
of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty.
In the interest of providing customer satisfaction VIZIO would like to offer the customer a
replacement VIZIO television at a discounted price, however, VIZIO has not been
able to get a hold of the customer to make this offer. If the customer
would like to accept this offer the customer will need to call VIZIO’s customer
service department. This is the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to us. We rely on and appreciate
product feedback from our customers and encourage anyone who has questions about or problems
with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc